Free goods return

Hi,
I have a typical problem while doing return of free goods.
I made copy control settings from billing to order (free goods invoice into returns order),  it is working ok untill this time ,  it is copying all the free of charge items into returns order from the referenced invoice as it is.  
1) As the customer returned freegoods the returned order also should have zero pricing and zero credit note billing.
But in the returns order it is determining the returns order pricing procedure with value, but the business does not want this way.
2} I also did in a different way this time in the copy control (billing to order) to reprice the pricing elements - now after this it picked up correctly the exact price conditions as it is from the free invoice  into return order with net value of the order becoming ZERO.  But as the item category determined was that of the returns,  it gave net value zero in the incompletion error for the order and could not move forward.
3) I did in one more way,  In the item category determination for the returns order type - I gave the 'free goods item category' as Mnlcategory apart from the returns item category being the default. After this I went and changed the determined return item category in the sales order to that of free goods item category manually. After this automatically
the pricing got changed to that of free goods pricing procedure. But after this the return order does not go to delivery at all saying order is not relevant for delivery. So this solution does not work.
So can you please suggest me how this requirement can be achieved ?
Hope I am clear if not you can get clarified again.
Regards,
Murali

Hi,
This may be fine for this case,  but as explained earlier the same item category is being used when you are doing the normal returns without any reference (stand alone returns).
So how this will tackle if you remove the pricing indicator totally?  I need to complete the return order as usual but with zero pricing- only when it is referred to free goods invoice and when stand alone returns (or) when referred to F2 value invoice, in these cases the returns will be with value.
Please get back to me with your answers.
regards,
Murali

Similar Messages

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    2 - Maintain Condition Table For Free Goods
    3 - Maintain Access Sequence For Free Goods
    4 - Condition Type For Free Goods
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    Hi,
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    Schedule : Blank
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  • Free Good Return after Return Sales

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  • Free goods in return

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    Dear Sir,
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  • Free Goods not flowing when creating return order through invocie reference

    Hi ,
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    Hi
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  • Free Goods Sales Return

    Dear All ,
    I want to configure free Goods ( Exclusive ) Sales Return Process . Pl. Help me out
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    Regards

    Hi TKG997 ,
    Assign the  the  item category  for higher level item TAN  item category to be determined should be RENN in Configuration . Then maintain Copy control settings is  required to be maintained from invoice or Return order.
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    Veera
    Edited by: veera PV on Jan 19, 2011 12:28 PM

  • Free goods issue in return order

    Dear Guru's
    Please help to resolve the below issue
    We have Free goods process, If customer is ordered 10 goods will give 1 as free good total quantity 11 for this I have maintained the condition record, I have created a sales order for total quantity u2013 100 + 10 free goods = 110 when ever I have entered the main item (line item #10) system automatically proposes the free goods quantity in line item # 20, Out this hundred quantity customer has returned 50 quantity so I have created return order with reference to invoice so in return order  both line items have been copied with actual quantity (100 + 10 Free goods). So I changed the main item quantity as 50 (because customer has returned only 50 quantities + free good (for 50 items) 5 = 55)
    Here my requirement is when ever I have changed the main item quantity in return order system is not calculating the free good proportionately as per the free goods condition record.(for 10 item 1 item is free)
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    What customization is required system should update free goods proportionately as per the free goods condition record in Return order.
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    Hari Krishan

    Please post it in SD/MM forum.

  • Delete Free Goods Item from Sales Order Return

    Hi Gurus!
    Could you help me with my question below?
    Version 6.0
    We created a sales return with reference to a billing document containing a standard item and an inclusive free goods item.
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    T.Guimaraes

    Hi,
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    This is the one way in which you can do that.
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    Regards
    Raj.

  • Return Item and Free goods check box in purchase order

    Hi Guru:
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    Hi,
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  • A problem with return order with free goods

    Hello
    I am working on ECC 6.0
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    Jacopo Francios

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