Free iphone case? ya right

Hello,
I purchased an Iphone 4 back in July. although i have been happy with the product, i have been extremely dissatisfied with the customer service of this product. I signed up for the free bumper/iphone case back in july. The reason i am writing is that i still have not received it. Apple has shipped it out 4-5 times to incorrect addresses. The people on the phone have been incapable of taking down a proper address. Now the phone is all scratched up and damaged because of the lack of a case. The phone is good but the service behind it leaves something to be desired. I had a new phone and now it looks well banged up. Very disappointed. I have quite a few Apple products in my household: 2 Macbook Pros, Mac mini, Apple TV, Time Capsule, and a few Ipods. Now, i may start to rethink my Apple loyalty considering the sub par performance on this issue.

Sean Couvreux wrote:
Hello,
I purchased an Iphone 4 back in July. although i have been happy with the product, i have been extremely dissatisfied with the customer service of this product. I signed up for the free bumper/iphone case back in july. The reason i am writing is that i still have not received it. Apple has shipped it out 4-5 times to incorrect addresses. The people on the phone have been incapable of taking down a proper address. *Now the phone is all scratched up and damaged because of the lack of a case.* The phone is good but the service behind it leaves something to be desired. I had a new phone and now it looks well banged up. Very disappointed. I have quite a few Apple products in my household: 2 Macbook Pros, Mac mini, Apple TV, Time Capsule, and a few Ipods. Now, i may start to rethink my Apple loyalty considering the sub par performance on this issue.
thats your own fault.. I agree you should have gotten your free case but the bumper has hardly any protection at all to the phone if you mistreat it in a bumper its going to get all scratched up as well..
my fiance has her iphone out of the case and has no scratches on it whatsoever

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Redeem free iphone case WITHOUT iphone?

My iPhone4 hasn't arrived yet, but i have the receipt from when i ordered it from an at&t store. can i use the receipt to redeem my free case?
im hoping i do not need the phone to order the case i want, becaue i do not want to have the phone without the case for the 2-4 weeks it takes to ship the case.
also, the at&t store does not have the case i am looking for, not does the apple store. it is a case i saw through a screenshot that apple is offering through their 'iPhone4 case program' app. thanks so much.

Since Apple has made the program work through an App in the App store, it's not likely you can order a case from Apple until you actually have your phone. From my understanding, each order is tied to the IMEI assigned to each individual phone. But like (I believe) Phil suggested, ask AT&T since you ordered the phone from them........

IPhone case has still not arrived after months of waiting

My free iPhone case has still not arrived after months of waiting. Has anyone gotten their free case yet?

I have the same problem, so have many others.
http://discussions.apple.com/thread.jspa?threadID=2635350&tstart=0
There was no record of my order. I spent over an hour on two calls to Apple, and they refused to send me the Griffin Motif that I originally ordered. The rep. I spoke to said to be patient, it just might show up, but at this point I doubt it.

Get your Offical FREE iPhone 4 case here...

It's posted, I had to do some digging but it's an app we need to download. See link: "http://www.apple.com/iphone/case-program/"

Eeew, I'll stick with my Luxmo Carbon Fiber case thank you. But of course I'll still get the free black bumper.

Returning free iPhone 4 case

I received my free iPhone 4 case but I haven't opened it yet. Is it possible to return it and get a different case?

My cousin tried the same thing, there is no way they are going to exchange the case with the free program going on. This is what he was told anyway. I ordered a bumper, but a few weeks prior I ordered a Speck brand case and been very happy.

Help with buying contract-free iPhone 5S with T-MOBILE $30.00 prepaid plan

Ok, I just want to clarfiy
If I purchase a T-MOBILE contract-free iPhone 5S from Apple here http://store.apple.com/us/buy-iphone/iphone5s
will I be able to get the T-MOBILE plan listed here with the Nano sim I receive from my iPHONE 5S from Apple http://prepaid-phones.t-mobile.com/prepaid-plans
"$30 per month—Unlimited web and text with 100 minutes talk
100 minutes talk | Unlimited text | First 5 GB at up to 4G speeds
This plan is only available for devices purchased from
Wal-Mart or devices activated on T-Mobile.com"
or will I have to get a nano sim here http://prepaid-phones.t-mobile.com/sim-card#close-cart
and then activate online on tmobile.com to get the prepaid plan for $30.00?

No, the SIM card included with the T-Mobile phone on the Apple site does not allow you to activate for the $30 prepaid, as there is no "activation code" provided with the phone and you need a code for prepaid activation on the T-Mobile site. As you know T-Mobile store will not help you with this plan.
I just did this. (1) I went on Apple store site and purchased an iPhone 5c selecting the T-Mobile "unlocked and contract-free SIM-Free" option.
(2) You also need to go on T-Mobile and buy the (so called) "activation kit" http://prepaid-phones.t-mobile.com/sim-card ; select the "Nano Sim Card" "Phone" then "Add to cart". This is currently free, so I got 2, in case. It took about 3 business days to receive the package via UPS.
The package has instructions, but does not mention the $30 option (it is not widely advertised in T-Mobile as you know). However, no problem, it will become available during activation.
(3) Now replace the SIM card that you received from Apple with the SIM card you received from T-Mobile.
(4) Before you start the activation process, write down clearly (and double check) the "activation code" found in the T-mobile activation kit, the "SIM card serial number" found in the kit as well and the "Phone serial number (IMEI)" found on the iPhone box you received from Apple.
(5) Go to T-Mobile "Activate your new phone" https://www.t-mobile.com/shop/plans/ActivateCodes.aspx and enter those 3 numbers, very carefully. (I have heard any mistake may stop the process and you need a new SIM card to restart).
In the next screen, you will pick the plan (all prepaid plans are showing, including the $30 100 min / unlimited text / web, but beware as there is another $30 for 1500 min, no web) and then a phone number (or transfer your phone number) - when you click "next" you actually receive a text message on the phone right away! In the next screen you enter your payment information (debit, credit or purchased prepaid card), then you are done.
(6) I actually went back to my-t-mobile.com to create a login - pw so I can change my payment method later and see the data and minutes used.
No need to adjust any APN settings. Got LTE in my area and internet speed clocks at an amazing 32.77 Mbps Download. ENJOY!

Why is T-Mobile contract-free iPhone 6 not unlocked , showing * SIM not Valid* erorr outside of US?

Just before Christmas I purchased my iPhone 6 64 at full-price from the Stonebriar Apple Store, TX. At the time of purchase, I indicated several times that I want to use my phone outside of US and Apple Store representative assured me that my only option was T-Mobile contract-free iPhone which came totally unlocked and I would be able to use it internationally with no problem. I used my phone about 3 weeks in US with my prepaid AT&T SIM card without any problems and I was the happiest with my purchase but since I came back to my country my biggest nightmare has started : Just arrived at airport trying to use my local SIM, I faced the *SIM not valid* message due to a *Activation Policy*. My awful experience just started with both my family and I had the most frustrating time trying to find each other at airport. The next day when I called Apple care and explained the situation the adviser told me that although I bought the phone contract-free, my phone is now locked to AT&T and I had to contact them. I contacted AT&T several times spending countless hours to explain the situation and I spoke to near 9 different people including a manager ; at first they did not even believe me and they told me that it is impossible for AT&T to just block ppl's phones just because they activated their phone with their SIM -and it is totally making sense- but I insisted that Apple Care told me that my phone is locked by them and this is evident from their system. Anyway, one of them suggested me to request unlock my device via ATT website and I waited 4 days for their response till I received the denial because according to their record I used my prepaid service less than 6 months and I am not eligible for unlock request!!! Angry me called them again and after being on the line more that one hour, the adviser told me that my phone is not locked by them and it is actually Mercury who did this and they are the one that I had to call - at that moment I remembered that the night before I just tried my T-mobile SIM in my phone for few seconds to see what would happen and that's it - no service no activation ! When I called Apple this time and after speaking with at least 3 different pple, they told me that their system is actually unable to show which carrier has locked the device and they could only see which SIM card is the last one used in the phone and the problem is merely because of a latent Activation Policy that some iPhones can be used only in US and nowhere else and in US you may use it with different carriers but it does not mean that the phone is unlocked, and my only option is to contact the Apple Store I made my purchase to see whether they can(!! it is up to them to do it, they can easily say they can not) exchange the phone or not ! I told them that it is impossible for me to go there because I will not come back to US in next 9 months and I do not have access to any apple stores in my country, but this is the only thing that they could do , to say that they were sorry for the inconvenience.
The sad part of story is that after waiting 2 weeks without phone and spending more than 100$ to make international phone calls, this is the only answer they had for me. It is very hard for me to believe that Apple does not have any control over their own Activation Policy and for some one with my situation they are completely clueless. Apart from being frustrated, I am very disappointed with Apple and their costumer care because the advisers seemed very confusing or maybe they themselves were confused even more ! It is very abusive and it is like that I am robbed almost 1000$. Please help if you have the same experience or if you suggest that it is a good idea to file a complaint !

I managed to chat with an Apple Online Store representative, and he assured me that if purchased online it's completely unlocked from day 1...
So i guess that counts as official confirmation.
I'm still worried though, something is not right with all this contradicting information, or it's probably just marketing!
I know they are in the business of making profit and I myself work in an Apple related business, but i have to stress that there are moral and freedom-of-market issues with locked phones, they really are illegal in many countries (correct if you ask me).
Locked phones paid full price is troll, really makes no sense at all!

If i buy a sim-free iphone 5s in America, can i use it in China with a Chinese sim card?

i've bought a sim-free iphone 5s in apple store in America but i am worried that i cannot use it with a Chinese sim card. Can someone help me?
Thank you very much!

The iPhone is sold as "unlocked and contract-free" when purchasing that option from the Apple Store, though Apple's verbiage is using "unlocked" and "SIM-free" rather interchangeably:
The unlocked iPhone includes all the features of iPhone but without a wireless contract commitment. You can activate and use the unlocked iPhone on the supported GSM wireless network of your choice, such as AT&T or T-Mobile in the United States. The unlocked iPhone will not work with CDMA-based carriers, including Sprint and Verizon Wireless.
If you don’t want a multiyear service contract, or if you prefer to use a local carrier when traveling abroad, the unlocked iPhone is the best choice. If you choose T-Mobile, your iPhone comes with a T-Mobile SIM card already installed. You will need to contact T-Mobile or visit an Apple Retail Store to activate your iPhone.
Otherwise, the unlocked iPhone does not come with a micro-SIM card for iPhone 4s, or a nano-SIM card for iPhone 5c or iPhone 5s so you’ll need to get one from any supported GSM carrier worldwide. To start using your iPhone, simply insert the SIM card into the slot and turn on iPhone by pressing and holding the On/Off button for a few seconds. Then follow the onscreen instructions to set up your iPhone.
Purchasing an unlocked iPhone means you will not qualify for the lower iPhone price associated with a contract. The unlocked iPhone 5c model is A1532 (GSM). The unlocked iPhone 5s model is A1533 (GSM).
To help decide whether the locked or unlocked option is right for you, compare wireless service plans. Or call our iPhone Specialists at 1-800-MY-APPLE.
Be aware that if you purchase an iPhone in the US, that will be the only place you will get support from Apple should you need it. You will not get any support for a US-sold iPhone in China.
Regards.

Free bumper case when and how?

Steve indicated that every iPhone 4 owner would receive a free bumper case to hopefully correct the antenna issue. When and how does one receive the case? I must admit that I have only had a few dropped calls. I live in an area that has a weak signal and my 3G had not one dropped call in 2 years!!!

Apple will offer a free iPhone 4 Bumper or other select cases to iPhone 4 customers. Details on how to order a free Bumper or case will be available soon on apple.com, details most likely this week.

Issues with VoLTE on SIM-Free iPhone 6 on AT&T

I have noticed that AT&T does not appear to support VoLTE calls on the new SIM-free iPhone 6 (A1586). I have a Verizon iPhone 6 (A1549) and just bought the new SIM-free iPhone 6. I can insert my Verizon SIM card into either phone and make calls over VoLTE. Similarly, I can insert my AT&T SIM card into my Verizon iPhone 6 (A1549) and make calls over VoLTE, but if I insert the SIM into the SIM-free iPhone 6, calls on AT&T drop down to 4G. I checked the LTE settings on the phone, and even had a support chat with AT&T where they confirmed that VoLTE was active on my account when the SIM was inside the A1586 model, but for whatever reason calls would always drop down to 4G.
Has anyone been able to resolve this, or is this an issue on AT&T's side?

IIf you click on the "Learn more about the unlocked iPhone," on the order page at Apple, it shows this in a pop-up:
About the Unlocked iPhone
The unlocked iPhone includes all the features of iPhone but without a wireless contract commitment or a carrier installment plan. You can activate and use the unlocked iPhone on the supported wireless network of your choice, such as AT&T, T-Mobile, Verizon, or Sprint in the United States.
If you don’t want a multiyear service contract, or if you prefer to use a local carrier when traveling abroad, the unlocked iPhone is the best choice. If you choose T-Mobile, your iPhone comes with a T-Mobile SIM card already installed. You will need to contact T-Mobile or visit an Apple Retail Store to activate your iPhone.
Otherwise, the unlocked iPhone does not come with a nano-SIM card for iPhone 6, iPhone 6 Plus, iPhone 5s, or iPhone 5c so you’ll need to get one from any supported carrier worldwide. To start using your iPhone, simply insert the SIM card into the slot and turn on iPhone by pressing and holding the On/Off button for a few seconds. Then follow the onscreen instructions to set up your iPhone.
Purchasing an unlocked iPhone means you will not qualify for the lower iPhone price associated with a contract or a carrier installment plan. The unlocked iPhone 6 model is A1586. The unlocked iPhone 6 Plus model is A1524. The T-Mobile iPhone 6 model is A1549. The T-Mobile iPhone 6 Plus model is A1522. For details on LTE network support, please see www.apple.com/iphone/LTE.
To help decide whether the unlocked option is right for you, compare wireless service plans. Or call our iPhone Specialists at 1-800-MY-APPLE.
This clearly states that the unlocked iPhone is compatible with all four major U.S. Networks. I added the bolding.

How do i get my free bumper case?

i have just bought an iphone 4 and was wondering how i get a free bumper case??

Check this article about Antenna or reception problems: http://support.apple.com/kb/HT4389

Confirm my eligibility for getting free iphone 4 bumper?

If I buy an iphone 4 from an apple reseller (eg. AT&T, Telstra...) will I still be eligible to get a free bumper case?

I bought my iPhone 4 on Craigs list. I applied for the free bumper case on the iPhone APP and found that I was eligable. I think they just need to see that you are registered and then you get the case.
I got a Bumper case from a friend and i misplaced it. Now I have to wait till September 7th for the free one.

Any Iphone case (snaps tightly) with belt clip ?

Can anyone suggest Iphone case with belt clip (with rotation upto 90 degrees or more).
I have tried several of them (with belt clip) all of them are not snapping iphone properly and have a feeling that iphone may fall if walk little fast.
Has any one has any suggestions.
Earlier I had a motorola phone whose holster with belt clip snaps in properly

I bough that case and returned it when I accidentally
figured out how to get the phone out. Once you put
the iPhone in the case, it's close to impossible to
remove the phone to the point of breaking the case.
It suggests to slide out the phone: the angle is too
tight and it was close to scratching the screen.
Highly not recommended and stay clear from this case!
I agree. I bought one when I got the iPhone last week, mostly because I didn't want to use it without any case at all. You're right: it's very difficult to remove the iPhone. Plus, the belt clip feels very flimsy.
I'm holding out for a leather case with some padding to protect the iPhone when I drop it. Ideally, I'd like one similar to the case that I bought for my Sony PDA six years ago. It was pricey (about $71 with shipping), but worth every penny. I just checked the company's Web site (http://www.vajacases.com) - they make an iPhone case, but it looks like you have to remove the phone to use it. They apparently have more designs on the way, though.
(The funny part is that the iPhone with the clear case fits almost perfectly in my Vaja case! I think I may use it that way until they come out with a flip case that's specifically designed for it.)

Simlock free iPhone

If i buy an simlock free iphone in the us could i use it with a german sim card ?

4G/LTE is the current high speed protocol for cellular iPhones,
but not all countries use the same bands/frequencies and therefore
an iPhone purchased in the US may not be able to take advantage of
the high speed in EU. This is the case for the iPhone 5; I have not
yet looked into all the specifications of the 5c and 5s.
Surely one of the more knowledgeable contributors will jump in soon
with the latest on 5c/5s international 4G/LTE compatability. And then
we will both learn something.

Possible to exchange the free bumper/case?

I'm receiving a Griffin Etch ($30 value) from the free bumper/case program. My question is if it is possible to take this, along with the receipt, into an Apple store and exchange it for a case of the same or lower value? I'm looking for a slider sleeve, but the Etch was the best that was offered to me via the free case program.

I was wondering the same thing. My wife and I bought new iPhones together. I got the Bumper and she got the clear case. Now she wants the bumper instead. I doubt we will be able to exchange them, but I am interested.

Free iphone case? ya right

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