Free iphone cover programme - didn't arrive

Hi I ordered a cover from the free programme back in September, with expected delivery in October. I still haven't received the cover, who do I contact? There is no link to follow to report a problem on my tracking.
Thanks

You can check your order status here - https://store.apple.com/Apple/WebObjects/OrderStatusUK?sf=uk . There is also a phone number on that page if there is a problem with your order.

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I managed to chat with an Apple Online Store representative, and he assured me that if purchased online it's completely unlocked from day 1...
So i guess that counts as official confirmation.
I'm still worried though, something is not right with all this contradicting information, or it's probably just marketing!
I know they are in the business of making profit and I myself work in an Apple related business, but i have to stress that there are moral and freedom-of-market issues with locked phones, they really are illegal in many countries (correct if you ask me).
Locked phones paid full price is troll, really makes no sense at all!

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http://www.apple.com/hk/en/iphone/
Have a look here I can't determine whether Apple HK sell
unlocked iPhones which is what you must Buy
Generally if unlocked is available it is
ONLY Apple that sells them either on the street or through their online store
The warranty is NOT international so if you have any issues the
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ps we are all users here No Apple presence ...User Community only
https://discussions.apple.com/message/10258135#10258135

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See Here:
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From Here:
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Free iphone cover programme - didn't arrive

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