Free Office 2010 Update to Office 2013

I upgraded Office 2010 to Office 2013 when the free upgrade period was available. Recently, my computer hard drive crashed, and the Microsoft Store restored my Hard Drive and saved my data. The programs were gone, however. I reloaded Office
2010 from disk. How do I get Office 2013 back?
Thanks,
Steve

Hi,
Since the free upgrade period was over, we don't provide this service now.
If you can't activate Office 2010 now, I suggest you do a phone activation. Explain your scenario to the service (Human being), you can also consult them about the free update matter.
You can find your local custom support number on the link below.http://support.microsoft.com/gp/customer-service-phone-numbers/en-us
Regards,
Melon Chen
TechNet Community Support

Similar Messages

Unexpected restarts when deploying Windows 7 and Office 2010 updates

Hi
I am deploying Windows 7 and Office 2010 updates via SCCM 2012 sp1 and have a couple of questions
Question 1)
The updates are made available to clients at 9am on a Tuesday morning. The users get notification that updates are available to install. If the user doesn't install the updates, the client will wait 24hrs and then install the updates automatically.
We have set the restart behaviour to 24hrs, so again, the user will get a pop up saying that their machine will restart in 24hours. In my testing I have seen no more pop ups appear until 15 minutes before a restart is due and then a window appears
with a count down of 15 minutes but I think this might be standard behaviour. I am not sure why there are options in the client settings to remind users frequently about the impending installation of update but not of impending restarts. The
reason we delay the restart by 24hrs is to give the users the chance to restart their machines over night. Is there a way of providing more notifications of computer restarts ? The User Experience in the deployment of the updates is set to
Display in software center and show all notifications. We have Group Policy set to Not Configured for Windows Updates apart from the user policy
Remove Access To All Windows Update Features which is set to 0 - Do not show any notifications.
Question 2)
Another issue we have is that we have client machines restarting without any warning at all. I have tested setting the user experience to suppress restarts but have the issue regardless. It appears that this happens if the client
is off when the deployment schedule reaches its deadline and the restart time is missed. I had one user who did restart her machine because she was prompted to restart. When the machine came back up it looked like it installed another update and
then just resarted without any warning. This hasn't happened often but a one user was on a Lync call when the restart occured and she was not happy.
Any help would be much appreciated.
Thanks

Hi Daniel
I have done an RSOP on a VM I am testing and only have the user policy :
Remove Access To All Windows Update Features which is set to
0 - Do not show any notifications.
And the machine policy :
Specify intranet Microsoft update service location which is set to
Enabled The GPO Name is Local Group Policy
The policies look OK.
As a test I have deployed some updates and set the user experience to
Display all notifications and set the Suppress restarts
for both Servers and Workstations. When I deploy the updates, I get notifications that the updates are installing (when the deadline is met) and then I get a prompt telling me that a restart is required. I also get a windo letting me restart now
or I can ask to be reminded in x number of hours. This seems like expected behaviour. It does not force a restart. However if I leave the VM on over night I come in the following day and can see it has restarted. looking at the WindowsUpdate.log I
can see that at 3:15am the line AUInvoking reboot system. It looks like Windows Updates and not SCCM is forcing the restart.
Thanks

Unable to get Office 2010 updates

Dear Team
I have windows 7 professional SP1 and Office 2010 ( Home and Business edition). In windows update I am getting only windows update & not office updates. All available options have failed. Microsoft chat agents several rimec checked my system remotely
however even they have not been able to address this issue. When I try ro check updates within office , again it refirects to windows update only. I am frusteted with this & finally planning to uninstall office and reinstall it.How can I download
product installer with updated build ? I am from india & there is no way I will get support from Microsoft india.
Pls. give me details of site ( I have heard that digital river of some other sites allow download after putting product key.
Thank You
Athena

Hi,
According to your description about unable to get Office 2010 update, you can check this setting and try again.
Go to Control Panel > Windows Update > Change Settings, tick the option of “Give me update for other Microsoft when I update Windows”.

MS Office 2010 Updates failing to install

Hi,
We have 9 MS Office 2010 updates released in April 14th 2015, that are failing to install on a Windows 7 machine. WindowsUpdate.log file shows and error message as "Windows failed to install the following update with error 0x80070656" , for all
the 9 updates.
Tried to restart the system and install updates again, which failed.
Please suggest how to proceed on this.
Regards, Lorin Davis

in addition to/instead of restarting the client, try this on the client:
1. stop the windows update and background intelligent transfer services
2. delete everything in c:\windows\softwaredistribution
3. start the windows update and background intelligent transfer services
4. go back into windows updates in the control panel and check for updates again. or run "wuauclt /detectnow" from a command prompt.

Upgrade Office 2010 Standard to Office 2010 Pro Plus using Config.xml

Hello,
I am upgrading Office 2010 Standard to Office 2010 Pro Plus. But after using the below config pro plus did get installed but both versions of Office 2010 ( Stand and Plus ) show up on the machines. I want only Office Pro plus to appear.
The second issue is that even after uninstalling Office 2010 Standard from the Control panel the Office shows activation of both ( Going to --File ---Help)
How can I edit this config.xml to remove office 2010 Standard first and then upgrade to Office 2010 Pro Plus?
<Configuration Product="ProPlus">
<Display Level="None" CompletionNotice="No" SuppressModal="Yes" AcceptEula="Yes" />


<PIDKEY Value="aaaa-aaa-aaa-aaa" />
<COMPANYNAME Value="XYZ Co." />
<Setting Id="AUTO_ACTIVATE" Value="1" />







</Configuration>

Hi,
Here is not a Config.xml solution, but we can use it as a workaround, basically automate the uninstallation of Office 2010, reboot the computer and then deploy Office 2010. You may find the following article useful if you need more info on that.
http://blogs.technet.com/b/odsupport/archive/2011/04/06/how-to-perform-an-uninstall-upgrade-to-office-2010.aspx
Regards,
George Zhao
TechNet Community Support

Office 2010 update error Code 80070663 on Window 8.1: Roiscan VB Script states an error on 1a1f08c.msp

Hi, trying to get 7 updates onto MS Office 2010, getting a repeated 80070663 error. Running Win 8.1. Executed Robust Inventory Scan and got the following:
Review Items
============
Error: OpenDatabase failed to open .msp file C:\WINDOWS\Installer\1a1f08c.msp
Any idea what next move should be? Tried for a reinstall, but but downloader runs for a while then says an error has been found and it shuts down...

Jake, did you ever find a solution to your problem? I'm afraid I can't help if you didn't, but I'm experiencing the same problem.
I also run Vista and had no problems until recently when I had an installation failure on 12th April 2014 for the same two updates:
Microsoft .NET Framework 3.5 Family Update (KB959209) x86 - (Installation status: Failed. Error details: Code 80070663)
Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243) - (Installation status: Failed. Error details: Code 64C)
I don't know whether it's these updates that caused the problem or an earlier update that has stopped these updates been installed. The PC is generally working but Word & Excel don't load any more. I get a 'Preparing to install' popup follwed by
the message: 'This update package could not be opened. Verify that the update package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer update package.'
If you did find a solution or any one else knows of one then I'd be very grateful.
Dave.

Unable to open Office 2010 file in Office professional Plus 2013

Hi All,
Excel file created in Excel 2010 opens correctly along with edit option where the owner has created it in protect mode available in excel.
But when we try to open the same in office 2013 it opens where the protected mode enable, if we click view it gives formulas instead of just enabling user to edit the protected cell.
Please help..

Hi,
Thanks for your question.
Does this only happen to some specific files or all? When you say "protect mode", do you mean the "Protected View"?
We can not fully understand your query based on your current description. Please elaborate a little bit on your case, or provide a sample file, so that it will be easy for us help you.
You can send the sample file to this email account:
[email protected] and inform us here (the email subject should be the link of this thread).
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Office 2010 Outlook Desktop/Office 365 Issues-Cannot connect to the desktop in Outlook, Can't see more than 6 old messages in Office 365

Hello,
I'm hoping someone can help me out. I'm having an issue all of a sudden with connecting staff members to Outlook 2010 desktop version. Our super kept having issues, so we disconnected her from the desktop, and tried to reconnect her. I wish I wouldn't have
done that, now I can't get connected back up. We thought we would login to the web version so that she could check her e-mails, which is fine. She can get new e-mails just fine, but she can only see 6 old emails, and she has 100's of old e-mails. Someone please
help, I'm about ready to pull my hair out!!! Very frustrating. :)
Thank you in advance,
Ang

Hi Ang
So this is an Office 365 (Exchange-based) email account? Do you mean you've deleted the specific account from Outlook client and tried to re-add it again?
"now I can't get connected back up" - At which step will it fail? Any error messages when things go wrong? Please first check the account settings that you've entered, and make sure they are correct.
"She can get new e-mails just fine, but she can only see 6 old emails, and she has 100's of old e-mails."
- With web mail portal, you are connected to your mail server directly. If you are referring to the web-based mail portal here, then these old mail messages probably have been deleted from the server.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Deploy Office 2013 - Uninstall Office 2010

Hello,
I am planing to deploy Office 2013 and created a MSP File (Setup /admin) for the silent Installation - everything works fine - except the uninstallation of Office 2010. In the OCT I´ve selected the Option to remove previous Versions of Office. I can
remeber that this works perfect in Office 2010 to remove Office 2007 too.
But in Office 2013 this doesn´t work anymore, the installed applications wizard (appwiz.cpl) Shows both Version of Office are installed. What is the best way to remove the old Version silently and install Office 2013? I would like to have all in one
"Application" deployed via SCCM 2012 SP1.

Have you looked at this document, or it's online equivalents:
http://blogs.msdn.com/b/mssmallbiz/archive/2012/10/22/free-microsoft-ebook-deployment-guide-for-microsoft-office-2013.aspx
In the section "Setup command-line options for Office 2013", they say:
/uninstall [ProductID]
Runs Setup to remove the specified product from the user’s
computer. Look up the value of [ProductID] in the Setup.xml
file for the product that you want to modify.
Example
\\server\share\Office15\setup.exe /uninstall ProPlus
where:
Office15 is the root of the network installation point.
ProPlus is the
[ProductID] ([ProductID]
is equal to the ID attribute of the
Setup element listed in
\\server\share\Office15\ProPlus.WW\setup.xml), where
ProPlus.WW is the location of the Office Professional Plus 2013 installation files.
You can customize the
/uninstall option by using it with
/config and a modified Config.xml file. This is necessary if you want to run a
“silent”
uninstall. In enterprise deployments, we recommend that you run a silent uninstall to prevent prompting users to enter information, and to prevent the installation from waiting for user interactions, even when files are being used.
To run a silent uninstall
Using a text editor, edit the following element attributes in the
\\server\share\Office15\ProPlus.WW\SilentUninstallConfig.xml file:
<Configuration Product="ProPlus">
<Display Level="none"
CompletionNotice="no" SuppressModal="yes"
AcceptEula="yes" /> </Configuration>
At the command line, use the following syntax:
\\server\share\Office15\setup.exe /uninstall ProPlus /config \\server\share\Office15\ProPlus.WW\SilentUninstallConfig.xml
Note:
In Office 2013, just as in Office 2010 and Office 2007, you cannot use the Setup.exe command line to set Windows Installer properties, such as
PIDKEY or DISPLAY. Setup does not pass these properties to Windows Installer. Instead, you make these customizations by using the Office Customization Tool or Config.xml. For a complete list of Setup properties, including blocked
and unsupported properties, see Setup properties in Office 2010.
The information also applies to Office 2013.
Office Customization Tool (OCT) in Office 2013
Config.xml file in Office 2013

Does Visio 2013 work with Office 2010?

Does Visio 2013 work with Office 2010?

Tuesday 01/06/2015
Take a look at this Microsoft KB
KB2784668
It has one reference to Visio and the support / install order of Office.
Now with that said, regardless of 2010 vs. 2013, you can NOT mix 32-bit or 64-bit versions of Office.
For example, lets say I installed Office 2010 SP2 64-bit
(FYI... How to determine Office 2010 SP file version
KB2121559)
I then want to install Visio 2013 32-bit, the install will not work.
You cant mix 32-bit and 64-bit versions of Office Products.
TechNet article explains more...TechNet
(FYI...A few more people are asking the same question...)
Forum 1
Forum 2
(How to determine which version 32-bit or 64-bit version of Office is installed
Stackoverflow.com)
Above article is dependent on Full Office being installed... You can also query the DisplayName REG_SZ key as well, it will report back the Office version.
Registry Location:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
Look for the Office GUID in my example for 2010 64-bit SP2....
Now with the above said, below are notes from one of our desktop support techs in regards to issues we have seen internally running Office 2010 32-bit SP1 and SP2 on Win 7 x64 Enterprise with Visio 2013.....
Office interops. The ability for office and other applications to communicate with other office apps.
The first instance today: User sends corporate communications from word using the send to mail recipient feature. After visio 2013 installed, he received a message stating that word could not communicate with outlook, to either repair office or check the
server. Office was repaired, new outlook profile created. After research, discovered the office is sensitive to various versions in regards to interops. Discovered that Visio 2013 was installed around the time user experienced issues. After uninstalling visio,
when launching word it began to configure (like for a first time install), the send mail to recipient feature began working. This probably will affect anyone with visio 2013. Visio 2010 was not reinstalled afterwards, as user barely uses it and was hesitant.
Installation files are still on his machine in the event that he does need it reinstalled. Office version is 14.0.7109.5000 User is on Office 2010 SP2
The second instance today: Teammate stopped working 3 weeks ago according to user. After working through several support groups here and working with the vendor support, the vendor noted that some dll’s from the application were not registered. If that didn’t
fix it they suggested a reimage. After registering the dll’s, issue persisted. After further troubleshooting, determine that the feature that did not work for user consisted of teammate downloading information from a system, parsing it, then outputting it
to a word document. The application provided no error of any sort, it just would never get to the word document portion. Discovered that Visio 2013 was installed around the time that the issue occurred, and that the issue appeared to be related to office interops.
I uninstalled Visio 2013 and it began working as designed. In both cases Visio 2013 had been installed on 11/25/2014 (I didn’t see any corporate communication about an upgrade, but maybe one took place?). Office version is 14.0.7109.5000 User is on Office
2010 SP2
I’m not sure if you have much experience with interops, but pretty much anytime you want to communicate with a different office application, that is how it is done. Per my reading through various Microsoft KB’s and support forums, different version interops
do not play well together always. It appears that these applications are trying to communicate to office 2010 (v 14) using 2013 (v15) interops, only after installing visio 2013 professional. Users were both Windows 7 x64. We also had a group of several users
who also ran into issues with sharepoint not working in any browser, turned out the problem was Visio 2013 was well....
Feel free to research more, but my own research comes down with having both 2010 and 2013 interops on the machine. To simplify it, the applications and office apps are being told to communicate using office 2013, and but only listen in 2010, causing problems.
Its not causing problems with every simple interop, or we would see it far more widespread, but we are going to continue to see the “ghost” issues where Visio 2013 is the root cause, but nothing is really going to scream it.

How can i use MS Word 2013 Templete in MS office 2010

I have a situation where I have to able to give the Word templete to the customer who is using MS Office 2010 as well as 2013.
Now i have created a word templete (added schema reference from xml Mapping menu) using MS office 2013.When i try to do changes on word document in MS 2010.It is not finding the schema reference.
Note :
Just downgraded our Office suite from 2013 to 2010 on our terminal server to find out that I cannot make changes to the default templates in the 2010 version because it’s an older word doc and it wont save the
content controls, when I make a change and save it. It wants to upgrade to a .docx each time and this app doesn’t seem to look for the .docx
Can any one suggestion me why word templete not having schema reference if I open the doc in Ms office 2010.
And How can i make it work with both in Ms office 2010 & 2013.
Thanks,
kavitha

To get the best answer to your question, I recommend you follow Ms. Meister's advice and post your question(s) on this in the
Word Answers forum. More people will see it. If you do this, please put a link in this thread to the new question.
Word 2013 documents work fine in Word 2010, 2007, and 2003, for that matter. Word 2013-specific features do not work in those earlier versions.
You may find the tools provided by Graham Mayor and Greg Maxey helpful. They provide for linked content controls that work in Word 2007-2013.
Content Control/Variable/Bookmark and Document Property Tools
There is a version especially for Word 2013 but I don't think it's documents will be backward-compatible either.
Add, Map and Employ Repeating Section Content Controls in Word 2013
Charles Kenyon Madison, WI

How to migrate Office 2010 Pro application most recently opened document (MRU) to Office 2013 applications

I am upgrading from Office 2010 Pro to Office 2013 Pro. In my test, we discovered that the MRUs are not getting migrated over from the Office 2010 Pro applications into the Office 2013 Pro applications. I am using the Microsoft
Office 2013 OCT to do the configurations. In the OCT, I have "migrate user settings" checked, but that did not work for the users MRUs. I came across the following link
http://social.technet.microsoft.com/Forums/office/en-US/67b3622f-5b7c-4c57-b71d-c8c7de6f7da9/office-2010-pro-to-2013-not-migrating-settings-and-recent-history?forum=officeitpro
That suggests manually creating the Migration key with sub keys like below
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\Common\Migration\Word]
"UpgradeVersion"=dword:0000000d
"Lang"=dword:00000409
On the test machine that I was using and had installed Microsoft Office 2013 Pro on, I found the keys listed as follows
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\Common\Migration\Word]
"UpgradeVersion"=dword:0000000e
"Lang"=dword:00000000
1) I would like to know which is correct subkey ("UpgradeVersion" and "Lang") to use?
2) Since I am using the OCT, can I add or import them into the OCT add registry entries section?
Thanks for your help.

Since you are doing an uninstall-upgrade the MRU list will not migrate by default.
"UpgradeVersion"=dword:0000000d means Office 14.0, also known as Office 2010
"UpgradeVersion"=dword:0000000e means Office 15.0, also known as Office 2013
"Lang"=dword:00000409 means Locale ID = English_United_States, and the "Lang"=dword:00000000 means default.
In this case, you plan to migrate Office 2010 to 2013. thus, the correct one is
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\Common\Migration\Word]
"UpgradeVersion"=dword:0000000e
"Lang"=dword:00000409 (00000000 is ok as well)
Yes, you may import them into OCT registry entries section, or you may deploy these registry keys before migration.
Tony Chen
TechNet Community Support

How to uninstall Office 2010 32 bit and install Office 2013 64 bit

Hi Everyone,
I am rather new to SCCM. I have setup a SCCM 2012 SP1 system. I am now trying to setup an Application where it will install Office 2013 64 bit. Everything seemed to go smoothly until I tried testing it. I received an error that I
cannot install the 64 bit version of Office 2013 because Office 2010 32 bit is already installed.
I tried to modify the MSP where it will uninstall Office 2010 before installing Office 2013 but apparently as soon as it starts it checks for the 32 bit installation and exits when it finds it.
Could someone give me a detailed solution (since I am new to SCCM)?
Ken

While referring to older versions of office I think this link may apply: http://social.technet.microsoft.com/Forums/en-US/f255e17d-4e1f-4231-8a88-d63f41c83c52/how-to-automatcally-uninstall-office-2007-32-bit-for-installation-of-office-2010-64-bit?forum=officesetupdeployprevious
Also you might create an office 2010 package, with an uninstall program that removes it.
Then in your office 2013 package make the uninstall for 2010 to be run first.

Office 2010 Bug with Multiple Lines

Hi,
It appears this bug has not been fixed in the December CU. http://sharepoint.nauplius.net/2013/09/office-2010-update-kb2760758-incorrectly-checks-multi-line-columns/.
This is causing me large problems with SharePoint to Word integration does anyone have any workarounds they have used and/or any update on when a fix can be expected?

Hi
Have you tried the suggestions in the article?
Comments below the original post also recommended to uninstall certain updates, check if it helps you.
In addition, here's a thread for your reference:
http://social.technet.microsoft.com/Forums/sharepoint/en-US/415bb92d-5fb7-46cf-9235-d894036743c6/microsoft-office-update-kb2760758-breaks-multiline-text-properties-field-in-custom-content-type?forum=sharepointgeneralprevious
We might still have to keep patience for Microsoft updates.
Tylor Wang
TechNet Community Support

On Upgrade (from Office 2010) don't create new .ost file

Hi there, hope someone can help me.
Here is my Problem:
I'm runninng Office 2010 (32Bit Version) on Windows 7 Enterprise x64. I've started Office 2010 with Exchange CacheMode activated. The ost-file is located under D:\Data\outlook\%username%
Now I'm testing Migration to Outlook 2013.
I'm using OAT to do the following things (regarding only Outlook):
- Uninstall of Office 2010
- Install of Office 2013 with using old settings
-Features: Configuring "Do not create new ost file during Migration" (we have many subsidiaries with low performance connections - so the old ost should be used after migration)
Outlook-Profile: Tried all 3 methods (use existing profile | change profile | new Profile)
At all my tests Outlook creates a new .ost-file under standard directory and don't use the existing ost-file under D:\Data\%Username%
After These tests i tried it with gpo "donotcreatenewostonupgrade" - But in this case also a new ost is created.
In all cases i have 2 Outlook profiles: "Outlook" (with new ost) and "Backup of Outlook" (with old ost)
By Setting ForceOSTPath to D:\Data\outlook\%username"
and Donotcreatnewostonupgrade to 1
i get two .ost's under D:\Data\outlook\%username" - "outlook.ost" and "Outlook data file.ost"and two mailprofiles "BACKUP OF Outlook" and "Outlook"
So ForceOSTPath is getting used, but Donotcreatnewostonupgrade not *confusing*
Can someone cann tell me a solution for this problem?
Best regards
Daniel
Best regards
Daniel

Hi Daniel,
What OAT tool are you using? Is it the Office Customization Tool?
Where did you get the "Do not create new ost file during Migration" option in the tool? As far as I know, OST file cannot be migrated. If you were able to use the old OST file, Outlook will prompt that it
doesn't match the server mailbox.
The ForceOSTPath applies only to new profile, it can't be used to force Outlook to use the old OST file.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Free Office 2010 Update to Office 2013

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