Free purchase not received

for U2 abum--I tired the suggestions listed. here,. None worked. The store says purchased. I did not get it. Now what?
I sent a feed back to  itunes support.  Also when people say they got it on iCloud, what do they mean? I don't see any music library of any sort on ICloud.  I looked on my phone, nothing there either. Certainly not on my computer.
What is meant by icloud iTunes? I have an app for Itunes on my phone, but that is the store.

See if this article helps: http://www.cnet.com/uk/how-to/how-to-download-the-free-u2-album/.
The download symbol looks like this:

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