Free? Setup and Connection in "Get Connected"

Just to see if anyone had the "No connection Fee" experience with the recent BT's promotion in their "Get Connected" package.
My BT line was installed on 28th Jan after joining above promotion which was due to expired end of Jan 2010 and was extending, probably still going, in which the setup and connection fees are waived if signed up for 18 months, which I did.
The first bill came at beginning of Feb showing the full connection fee of £124.99, I had to call BT to sort this out, the voice at BT said, oops, discount show have been given, admin error !! The money will be credited in the next bill (28th Feb) and the options I was given were
1) Pay the full bill (as I've DD setup to do so already) then get the credit in my next bill - no chance, I rather keep the money in my pocket!!
2) Cancel the DD, suspend the payment, wait for next bill (with the credit), then everything will sort itself out - this was the option I then agreed.
However, I have lost out the discounts on line rental (From DD and paperless billing) and I can't setup the account till the Feb bill has been paid.
So from a BT admin error, it cost me both time (to sort this out on the phone and re-setup the DD) and money due to loss of rent discounts (and I don't know when I can setup the DD as the website is not allowing me to do it currently, may be due the the Account is being suspended).
What a hassle, all from a BT admin error !!

The situation is getting more and more in BT's favour!!
This month's bill (dated 28th Feb '10) has eventually available online on 2nd March. Correct, the £124.99 connection charge has been reversed but on the date of the credit, from the basic Weekend only package, I'm now on Evening & Weekend Package costing an extra £2.99 per month - which I absolutely do not need !!
So I phone up and eventually spoke to a very nice gentleman in Billing Section, agreed to the, yet an operator error by enterring a "wrong" code causing the upgrade of Calling Plan. Also agreed to credit me with the manual payment processing fee of £1.50. Unfortunately, after over half an hour on the phone, not able to change my Calling Plan Back and said he'll have to pass it onto someone else to sort out the next day, which would be acceptable as he did genuinely want to help.
I kept a close eye on the Calling Plan details online over the last 2 days, all the changes (and credits) have been actioned and can be seen online, great, I thought, until I looked at the calling plans page. I'm now on 2 plans costing me a total of £23.08 per month !!!!
The Weekend only plan is £11.54/month which is correct, but I'm also on "the weekend + free connection package" also costing £11.54/month giving a total of £23.08 per month, I assumed this will start from the previous change date as requested by me.
The only way to explain all this is the BT System has been program in such a way that doesn't matter how had the operator tries, the end only way the changes can be accepted is by charging more month per month !!
Come on software guys (or is it management?), please sort this out, this is not accetable !!

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