Free transform issue
I'm a bit of a newb working in Illustrator CS1 on a PC. The most obvious answer may be to get a MAC or upgrade to a more current version but in the meantime...
trying to distort grouped objects but for some reason the corners I can't grab... I only get the rotate or scale handles on the corners so I can't distort anything. Please help!
thanks in advance!
Use the Free Distort tool. Click and start to drag on a corner or side anchor point of the bounding box and then add either the Alt key or the Ctrl key or both to get a distortiion.
Similar Messages
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So as I've been using CS4 of Photoshop, when I select something with the Lasso tool and use Free Transform to move it around, it automatically creates a copy of whatever I selected to move while the original thing is still in place. This happens randomly. Sometimes it does; sometimes it doesn't. Da hell, bro?
Lasso - Right Click - Free Transform
It didn't do it this time. I swear it's random -
Free Transform Rotation Issue - Layer rotates/moves by itself after clicking on it?
Hey all. Since the last update, I have been experiencing this weird issue while using Free Transform. Sometimes, after I invoke Free Transform and then click on the layer I am transforming, it seems to rotate by itself. Usually clockwise. It happens really quickly. It's almost like my mouse cursor is off center when I click on the layer and the it's like the layer rotates to match the location of my cursor. It's so weird and quite difficult to describe. I have also experienced the layer moving quickly to the right after clicking on it while in the Free Transform state. I have tried 2 different mice and experienced the issue on both of them. I have also tried different mousing surfaces and experienced the same thing. It doesn't happen every time but just sometimes. It started doing it since the latest update. It's really annoying. Just wondering if anyone else has this issue.
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Flash:
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Installed TWAIN devices: NONEYou may have downloaded an app that kick started something that caused the system to go whacko (how's that for a technical explanation) and maybe resetting the system will take care of it.
Good luck. I hope it solves your issue! -
Text Free Transform Sizing Issues
First off I'm using Photoshop CS6 on a 2010 iMac.
Here is the problem, for example I open a blank file and type "ABC" in any font at at size (but for sake of ease lets say 72 pts in Myriad Pro). I then do a free transform (while holding shift to keep the size correctly scaled) and either enlarg or shrink the text. At that point if I try and change the text point size through the Character panel back to 72 points it sizes to the original size I set the free transform too, or lets say I try to increse the size to 100 pts, it gives me some random size that is not 100 pts. So regarless if I enter the size to 72 points, hit enter, the text will no longer be 72 points.
I run into this issue often because I like to eyeball my text sizes when I'm doing a project and Free Transform is perfect for this. But if I have several text blocks of the same size and I change the size of one and need to match the others to the new size, this issue make matching them very difficult and frustrating.
I know I can fix it by clicking "Character Reset" via the Character panel and then choose my desired font size but that takes time and I don't understand why photoshop wouldn't just give me the font size I choose regarless of free transform or not. Is there a way around this? Is this some setting of Photoshop that I can simply bypas, or is it a glitch with the new CS6 (I do not remember having this issue with CS5)?
Thank you in advance for your help.Noel Carboni wrote:
As usual, the only real way to tell what's better would be to install it and try it.
I know that Adobe HAS been doing some bugfixes, but like you I have no idea what's specifically fixed in 13.0.4. Since you have the option, I'd suggest trying it.
I could try the 13.0.4 update in a cloned system volume but have lacked the motivation, so far. Until I read of a fix for a single bug which has been detrimental to my use of 13.0.1, I'll make do with the software whose behaviour and results is known to me.
I do know that there has been no fix to 3D rendering being almost useless for Mac users for the 5 months since the 13.0.1 update inflicted the problem. Meanwhile, Adobe has had no problem allocating resources to adding 3D enhancements to the Cloud Photoshop to lure in more customers.
Who knows, it may fix the issue in this thread.
Sculp1n replied that their Ps with the problem is up to date when you asked whether they were running 13.0.4 or 13.1.2. I suppose it's possible that they are using 13.1.2, and 13.0.4 has fixes that aren't in 13.1.2. -
Free Transform breaks Motion Tweens
Sigh! Normally I try to solve problems myself... but Google isn't giving me anything about this so maybe I'm the only one in the world experiencing this particular issue.
I've used Flash for making games for years now, and I got used to using the old motion tweens for making looping animations for characters. I made the leap from AS2 to AS3 a while ago, and felt like I should try to use these new motion tweens as well since I got CS5...
I've found them completely unusable, however, due to a bizarre problem that happens when moving around objects using the Free Transform tool.
For a single character, I'll have a MovieClip with several layers, each with a 'body part' MovieClip on it, then I add the new blue-type motion tweens to all of those layers. At the end of those tweens, I use F6 to (hopefully) duplicate the starting pose; it is meant to loop, after all. Then I'll go about half way between these two keyframes and move bits around to create the A->B->A sort of 'idle' or 'breathing' animation.
The Free Transform seems dodgy though. If I select all the 'limbs' of a character at once and try to rotate them as a group, it works, but they each end up displaced a bit when I release the mouse; they get offset slightly or rotate a bit in seemingly random directions.
For example, compare these two images (it's easiest if they're opened in separate tabs, I suppose): http://scraps.fighunter.com/sparkpupagh1.png and http://scraps.fighunter.com/sparkpupagh2.png
The first one is after rotating it but before I released the mouse button, the second is what the pieces ended up like after I released the button. Most of the pieces ended up where they should be, but the head was offset slightly. This is a mild case; it's usually worse and affects all the pieces, and the slight offsets and rotations build up, too.
This in itself wouldn't be too bad - though it's frustratingly inaccurate - but it gets much, much worse the more I work on a single animation.
(Note: These strange changes don't happen if I rotate all the parts as a group if they're not also contained within new motion tweens...)
Here's a screenshot showing a frame mid-way through an animation, with one of the parts selected: http://scraps.fighunter.com/meepagh1.png
The Motion Editor is shown, though I don't use that directly.
With that feather bit selected, I then rotated it a tiny, tiny amount, but didn't *move* it at all. When I released the mouse, it ended up snapping suddenly to here: http://scraps.fighunter.com/meepagh2.png
That'd be frustrating in itself, but as you can see from the Motion Editor, it's also messed up most of the other frames in the animation, somehow. This becomes unbearable, as you can likely imagine!
If I edit the graph in the Motion Editor directly to alter the Z value and cause a rotation, it works, without problems... but this is horribly inefficient and unintuitive and not a solution. I can't animate by tweaking numbers. It's like trying to draw a portrait using an Etch-A-Sketch!
It seems to only be the Free Transform tool that creates this bizarre problem.
This has been happening since I got CS5 maybe a year or two ago, though I haven't actually had to use the animation tools much until a few days ago so that's why I'm bringing it up now. I've restarted Flash, my computer, etc, etc, many times; I also got the trial version of CS6 today to see if THAT would fix it, but the exact same thing happens in that version too.
I'm wondering whether it's my computer's fault in some way... I don't know enough about hardware and 'specs' and that sort of stuff to describe anything about it, but I'm using Windows Vista and the computer is fairly old and not exactly what I'd call reliable. I'm planning to get a new one soon, so it'd be nice if that fixed this problem... but frustrating if it doesn't.
I'll link to the CS6-flavoured .fla that those screenshots are from: http://scraps.fighunter.com/Meep.fla
I'd very much appreciate it if someone could test this to see if it's happening to only me! If I go to frame 146 (to choose one at random), and try to rotate the foot, slightly, using the Free Transform tool, it breaks in the way that I've described. (Oddly, the head feather rotates without issues on that frame...) If you were to try to do this same thing and it *doesn't* break, it might be a good sign that it's my computer's fault!
If it *does* break though... then I'd very much appreciate any help I can get from someone who understands the new motion tweens better than I do!
It'd be a shame to have to go back to Classic Tweens because of this...Sigh! Normally I try to solve problems myself... but Google isn't giving me anything about this so maybe I'm the only one in the world experiencing this particular issue.
I've used Flash for making games for years now, and I got used to using the old motion tweens for making looping animations for characters. I made the leap from AS2 to AS3 a while ago, and felt like I should try to use these new motion tweens as well since I got CS5...
I've found them completely unusable, however, due to a bizarre problem that happens when moving around objects using the Free Transform tool.
For a single character, I'll have a MovieClip with several layers, each with a 'body part' MovieClip on it, then I add the new blue-type motion tweens to all of those layers. At the end of those tweens, I use F6 to (hopefully) duplicate the starting pose; it is meant to loop, after all. Then I'll go about half way between these two keyframes and move bits around to create the A->B->A sort of 'idle' or 'breathing' animation.
The Free Transform seems dodgy though. If I select all the 'limbs' of a character at once and try to rotate them as a group, it works, but they each end up displaced a bit when I release the mouse; they get offset slightly or rotate a bit in seemingly random directions.
For example, compare these two images (it's easiest if they're opened in separate tabs, I suppose): http://scraps.fighunter.com/sparkpupagh1.png and http://scraps.fighunter.com/sparkpupagh2.png
The first one is after rotating it but before I released the mouse button, the second is what the pieces ended up like after I released the button. Most of the pieces ended up where they should be, but the head was offset slightly. This is a mild case; it's usually worse and affects all the pieces, and the slight offsets and rotations build up, too.
This in itself wouldn't be too bad - though it's frustratingly inaccurate - but it gets much, much worse the more I work on a single animation.
(Note: These strange changes don't happen if I rotate all the parts as a group if they're not also contained within new motion tweens...)
Here's a screenshot showing a frame mid-way through an animation, with one of the parts selected: http://scraps.fighunter.com/meepagh1.png
The Motion Editor is shown, though I don't use that directly.
With that feather bit selected, I then rotated it a tiny, tiny amount, but didn't *move* it at all. When I released the mouse, it ended up snapping suddenly to here: http://scraps.fighunter.com/meepagh2.png
That'd be frustrating in itself, but as you can see from the Motion Editor, it's also messed up most of the other frames in the animation, somehow. This becomes unbearable, as you can likely imagine!
If I edit the graph in the Motion Editor directly to alter the Z value and cause a rotation, it works, without problems... but this is horribly inefficient and unintuitive and not a solution. I can't animate by tweaking numbers. It's like trying to draw a portrait using an Etch-A-Sketch!
It seems to only be the Free Transform tool that creates this bizarre problem.
This has been happening since I got CS5 maybe a year or two ago, though I haven't actually had to use the animation tools much until a few days ago so that's why I'm bringing it up now. I've restarted Flash, my computer, etc, etc, many times; I also got the trial version of CS6 today to see if THAT would fix it, but the exact same thing happens in that version too.
I'm wondering whether it's my computer's fault in some way... I don't know enough about hardware and 'specs' and that sort of stuff to describe anything about it, but I'm using Windows Vista and the computer is fairly old and not exactly what I'd call reliable. I'm planning to get a new one soon, so it'd be nice if that fixed this problem... but frustrating if it doesn't.
I'll link to the CS6-flavoured .fla that those screenshots are from: http://scraps.fighunter.com/Meep.fla
I'd very much appreciate it if someone could test this to see if it's happening to only me! If I go to frame 146 (to choose one at random), and try to rotate the foot, slightly, using the Free Transform tool, it breaks in the way that I've described. (Oddly, the head feather rotates without issues on that frame...) If you were to try to do this same thing and it *doesn't* break, it might be a good sign that it's my computer's fault!
If it *does* break though... then I'd very much appreciate any help I can get from someone who understands the new motion tweens better than I do!
It'd be a shame to have to go back to Classic Tweens because of this... -
I've been using Photoshop for years, but tonight I ran into an issue that I don't understand. I was working with a file that I had been working with for months. I added a new image and resized it to fit as I needed just as I always have (select layer with image > EDIT > TRANSFORM > SCALE.) All was working fine. I added a second image to the file I was working on (I added it by dragging it into the file from another window just as I had added the first image.) However, this time when I tried to select EDIT > TRANSFORM > SCALE this option was not available to me. Only the FREE TRANSFORM PATH or TRANSFORM PATH options were available. When I selected the SCALE in the TRANSFORM PATH menu (just to see what would happen) it started to scale a completely unrelated layer that DID have a path to it. However, the layer of my image was still selected and NOT the layer with the path. This image layer has no path even on it or around it in any way. I tried to select the folder layer and the same thing happened. It selected this one path and tried to scale it. I selected the layer I just previously scaled and tried to scale it again and it will only allow me to select the transform path option. I selected it to see again what would happen and once again it selected this completely unrelated path on a completely different layer. WHAT????? This makes absolutely no sense! I have tried restarting both my computer and PS and it won't stop happening! I really need to get this file finished and uploaded to my developer ASAP so I really hope that someone has some insight as to why this is happening.
hedger,
How do you expect anyone to help when we don't know a darned thing about the file, abut your setup, exact version of Photoshop and your OS, machine specs, etc.?
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks! -
Free Transform Problem in CS5.1
I am haveing an issue when trying to use the Free Transform funtion in Photoshop CS5.1. After pressing command+T, the bounding box appears, but when I attempt to resize, the program becomes unresponsive. After a minute or two I can cancel the Free Transform and the program become responsive once again. Seems to be more of an issue when trying to transform more than one layer at once.
I am on a 1 year old MacBook Pro with 16GB, I have 10 GB of free space.
I am on OS X 10.7.5 (recently installed this upgrade and this may be part of the issue.)
I am in 64-bit mode. My memory usage set at 70%
The cache tile size is set to 1024K
I have reset my settings, ran all available updates.
One suggestion was to try to update my vidoe card. My card specs are:
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: ATI Radeon HD 6750M OpenGL Engine
After visiting the AMD site, found that they do not have an update for 10.7.5 and do not have the HD6750 listed for Mac.
Any help is appreciated.
Edit: Also, cannot move the image once I press command+T.
(Or at least it make the program unresponsive for a while)
Update: Uninstalled entire design suite and re-installed. Still having the same issue.You only have 10 GB of free space? You should have much more than that with the settings you are using. When you launch Photoshop is grabs it's scratch disk, space on the hard drive that backs up the RAM usage. It mirrors it exactly. So you are using 70% of 16 GB RAM, which would be 11.2 GB. This means the initial scrtach disk size Photoshop creates on launch is also 11.2 GB, which is larger than the free space you have available. You will need to free up some disk space to get things working. Or at the very least drop your RAM usage to something more managable by your available resources, like 30% (so you leave some space for other processes).
Also, have you tried with smaller files? -
Photoshop CS6, Free Transform & interpolation on Smart Objects
Hi,
I'm really frustrated with this, since in all the previous versions this problem was not present.
When I try to scale down a Smart Object, by using the Free Transform tool, I get over-sharped edges. I suspect this is an interpolation issue. Mind you when I do the same on a raster layer I can overcome it since there is an option box where I can choose interpolation method.flamestudios wrote:
That worked for me, even if I would prefer to be able to choose interpolation method when I transform Smart Object layers, just like you can on raster ones.
That not an option and its never an option using DOM scripting code you need to retrieve the users interpolation method set the one you want to use and then restore the users preference. Adobe even broke that in CS6. If you try the retrieve the user preference and it set to "Bicubic Automatic" which happens to be Adobe's default setting CS6 script encounters an internal error. If you catch the error and you can know the user setting is "Bicubic Automatic" If you change the setting your unable to restore the users setting for like you can not retrieve "Bicubic Automatic" using DOM code you can not set it with DOM code. Perhaps you can with Action Manager scriptlistener code. I'll give Adobe some more time to fix this before adding special code into my scripts to get around the CS6 problem. -
Illustrator CC Free Transform not Snapping to Guides, No Smart Guides
The Free Transform tool in Illustrator CC won't snap to Guides, and Smart Guides don't seem to work either.
I have all the options checked in Preferences > Smart Guides > Display Options and the Snapping Tolerance turned way up.
In CS6, Free Transform with Smart Guides allowed you to snap to paths, points, alignments and guides.
Also: Any way to hide/minimize the Free Transform popup?James,
Depending on the urgency of your plight, you may await some cleverer suggestions, or read on.
When seems to be wrong for no apparent reason, and it is not limited to certain (existing) documents, you may consider the following (you may have tried/done some of them already) and see whether it helps, unless someone comes up with a cleverer suggestion.
The following is a general list of things you may try when the issue is not in a specific file; 3) and 4) are specifically aimed at possibly corrupt preferences:
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder Other options (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
I'm experiencing a very distressing bug when working at high magnifications - in some circumstances (which I can't quite nail down exactly) the Free Transform tool refuses to go into scale mode (it will rotate however) when I'm at 800% or more.
I'm working in Pixel preview at high magnifications, with a clone of the window open to the side @ 100%. I'm working on the zoomed-in window. When I select an object to scale and then select the Free Transform tool, nothing I can do at that magnification allows me to grab the corner handles. If I switch to the zoomed-out window I can scale, but then of course I lose the precision I need (I need to snap to pixels so I need the zoomed in view). I can also zoom out of my zoomed-in view, but again, I lose the ability to be pixel-precise at that point.
Has anyone else encountered this issue? Can anyone else duplicate it? I worry that it's my nVidia graphics card because it has all sorts of display issues with Photoshop and with the Creative Suite in general. But it doesn't feel like a graphics card issue since it has to do with the way a tool works, not the way something displays.
Thanks in advance,
TomI'm not sure what you mean by my logging in as a new user and trying to reproduce this bug. What exactly am I logging into? We're just talking Illustrator here. If you mean logging out of Windows and logging in as another user, I'm not sure what that will accomplish. Besides, my computer is a 1-user system so I won't be able to easily do that.
I have been able to determine the exact nature of the bug. It occurs when "snap to point" (which should be called "snap to pixel") is turned on and you are zoomed in to the point where your pixels are bigger than your snap tolerance. Illustrator erroneously enforces the snap on your mouse cursor, and won't register the click and drag against the bounding box handle, UNLESS that handle is within snap tolerance of a pixel. This is certainly erroneous behaviour. The snap enforcing should occur on mouse release, to be sure, but certainly not on mouse down. You should be able to pick up a point regardless of any snap condition.
If anyone has CS4 or CS5, try to reproduce the conditions I've described above and see whether it's something that was addressed in a future build.
Regards,
Tom -
Hello.
Im really frustrated with how the free transform tool works for me (or in that case, it doesnt work)
I am using Illustrator CS4 on a PC.
Adobe Help for that software states:
Select one or more objects.
Select the Free Transform tool .
Start dragging a corner handle on the bounding box (not a side handle), and then do one of the following:Hold down Ctrl (Windows) or Command (Mac OS) until the selection is at the desired level of distortion
First of all Im unable to select anything with the free transform tool, so I use the regular selection tool first to select my object.
As you can see after selecting the object I have selected the free transformation tool, grabbed the corner and pressed Control Key on my keyboard (tried both keys as well). The transformation tool refuses to work as it does in Photoshop.
I have tried to reset my keybindings to Illustrator default.
I have tried first clicking the corner, holding it and then pressing down the CTRL without moving the mouse as was stated on some other forums googled with this issue.
I have tried setting my keyboard to American US in Windows.
As you can see the object is a very simple rectangle, its not a part of any type of group.
Im working on a european version of CS4 Master Collection bought in London UK.
I have tried this on a US version that I have at work, it has the same issue.
I have seen and followed the instruction from various YouTUbe movies and the tool simply wont comply to my commands.
I am pissed.
Halp pleez?function(){return A.apply(null,[this].concat($A(arguments)))}
Placed raster images will not distort with the Free Transform Tool.
Linked (as opposed to embedded) raster images will not distort.
If you enclose an embedded raster image in an Envelope (ex: Make With Mesh, 1 Row 1 Cell), then it can be distorted by the Free Transform Tool using the modifier keys, without having to dink around with the Envelope handles.
JET -
Free transform tool sticks on rotate (InD CS6)
Hi folks,
Using InDesign CS6 (OS X 10.8.4), noticed a weird bug--when using the Free Transform tool on an object, after applying any transformation, the cursor swtiches to the "rotate" icon and won't let me deselect the object. I have to switch to another tool to get out of it. This happens whether I'm using my Wacom tablet, a mouse, or the trackpad.
Anyone else having this issue? Suggestions?
Thanks!Thanks, tried that, I have the most recent driver.
-
I'm using the free transform tool on a rectangle to make it smaller. My problem is both sides close in and I only want one side to close in. Is there something I can un-check somewhere to do this? It isn't a big issue if I cant do it but I'm curious just in case I need it later.
yes, it seems that Flash CC transform tool behavior is different from all previous versions.
The new behavior uses the Transformation point, which makes some sense in most cases.
It's of course very tedious to move manually this point to one side or another (moreover it seems that there is no natural snapping).
At first sight it seems that Adobe broke a valid and useful feature,... but finally I found this:
Solution:
If you want one side of the bounding rectangle to remain fixed, use ALT key.
With pure drawing shapes, using CTRL key offers even more control (+ skew) -
Free Transform tool rotates incorrectly?
Setup (Macintosh/Illustrator CS3): document one has several anchors of text, some left justified, some right, all one line. Below is a simple set of stroked lines (one path about 7 points) showing an outline of an angled box flap, stroked. Selected copy from the Edit menu.
Document two: pasted these items and selected the Free Transform Tool (E). Bounding box shows with its eight hollow square corners. With the cursor outside of the bounding box, it shows rotate cursor (arrows on each end of curve). Freely rotating this pasted group, the outlined box flap moves as expected, but anchored text rotates twice as fast, sometimes rotating the opposite direction!!?? It won't undo properly either; I have to delete and start from square 1 and pasting. Also, if I convert the text to outline, it does rotate properly; this gives me the impression it only has to do with anchored text.
Any ideas? Anyone else have this issue? Is there a way I can screen/video capture this if I need to show it?
--BrianMight look better in some kind of movie format, but here's some images of the problem (thank for the link info Mario):
http://flickcabin.com/public/viewset/716
Picture 1: Three elements I'm working with= left & right justified text and a 'cup' to help alignment after rotating.
Picture 2: Same elements with the transform tool selected (bounding box being shown).
Picture 3, 4, 5: Gradual rotation.
As for using the rotate tool, that will work, but for as often as I do this, the rotate tool uses a few more steps and slows me down considerably. I know there's other workarounds like using an action for the times the degree of rotation is known, but that doesn't take the glitch away. If the option is there, it should work, and I do prefer this for its speed especially when working with non-complex things as the pictures show.
Thanks again for any & all help! -
Free transform and warp crashes CS6!
When I'm using the free transform or warp in Photoshop CS6 it's suddenly started crashing, telling me that "Photoshop CS6 stopped working correctly". This started happening today and I don't know what to do! :< Help!
A lot more information about your hardware and software is needed.
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CC", but something like CC2014.v.2.2) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
a screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!
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