Free trial ended even though i have a creative cloud membership???

ive paid for a creative plan (student) £22 ish and its saying ive come to the end of my free trial? any ideas

check your account to make sure you have a current cc subscription, https://www.adobe.com/account.html
if you do, sign out and then back in to your cc desktop app using the same adobe id that has your subscription.

Similar Messages

  • URGENT!!! CS6 programs keep saying "trial expired" even though I have a Creative Cloud subscription.

    Hello,
    My CS6 programs keep saying that the trial edition is expired, even though I payed for my Creative Cloud subscription.
    I have a deadline tonight, and really REALLY need indesign to work!!!.
    Please help me!!
    I already tried the License Recoverer. Did not work, not even after a reboot and pressing 0...
    Arteau / Kezumi

    I'm having the SAME PROBLEM!!!
    I know for a FACT that it is NOT something on my system because it ONLY happens with InDesign… ALL of the rest of the software from Creative Cloud works PERFECTLY.
    I signed up for Adobe Creative Cloud on October 31, 2012 and I checked… my monthly payment was successfully made on Dec. 30th, so it SHOULD be up to date and working.… yet when I try to launch InDesign, instead of opening, I get a window that says,
    "Your Trial Has Expired… Become a member…, etc".
    My only choices from the Application Manager at this point, are to select the "Join Now" button… (Even though I've already joined)… OR I can select the "License This Software" button… WHICH I've already done SEVERAL TIMES previously. But if I do select this button, it APPEARS to Activate my Subscription… AGAIN.
    At this point, after I select the "Close" button from the "SUBSCRIPTION ACTIVATED" window… I get ANOTHER window, saying that I have 0 days remaining to use the InDesign Trial software, giving me the option to BUY NOW, and there is also a button to "Start Trial" or another "License This Software" button…
    If I select the "License This Software" button… it will once again APPEAR to Activate my Subscription… AGAIN. But then it once again gives me this same window again… starting the WHOLE process over and over and over again.
    I tried running the update to InDesign, to see if this would resolve the problem… but it STILL gave me these SAME annoying windows over and over and over. I un-Installed InDesign and downloaded it again but it still does the SAME THING OVER AND OVER.
    I've downloaded and used Photoshop, Illustrator, Muse, and Dreamweaver from Creative Cloud… some were downloaded BEFORE I downloaded InDesign and some were downloaded after I had the trouble with InDesign but NONE of the other software gives me this problem. It's ONLY with InDesign.
    PLEASE HELP!!! I have a big job due and all of the work that I've already completed on this project was done with the so-called "Trial" version and I can't even open the file with my old version of InDesign. So I'm STUCK without it… It worked GREAT until this "TRIAL" period ran out… I subscribed  before I ever downloaded ANY of the Creative Cloud software, so I don't know why it was EVER consisdered a TRIAL to start with.
    Thanks for any help you can give!
    ~Kim

  • My premier keeps opening as an expired trial version even though I have a creative cloud plan.

    I have an up to date payed for plan for premier with creative cloud but every time I open Premier on my desktop it opens as a trial version.  Now that trial has expired and I can't open it and it diverts me to a page to pay again.
    How do I get the app on my computer to communicate with my adobe account?  Do I need to reinstall?

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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  • I downloaded LR for MAC when my free trial ended.  But - I get a "renew your membership to reactivate the develop module" when I try to edit images.  Help!

    file:///.file/id=7873307.718I downloaded LR for MAC when my free trial ended.  But - I get a "renew your membership to reactivate the develop module" when I try to edit images.  Help!

    If you purchased the Perpetual Licensed version of Lightroom and received a 24 numeric serial number you will have to download the correct version from the link below.
    Before doing the new installation you will have to uninstall the existing version from your computer (it is the Creative Cloud version) since it is requesting you to "renew your membership" . This process will not interfere with your Catalog file, Preferences or your personal files, it will just remove the existing application. Both versions are the same application just a different download and activation process.
    Reboot your system then run the install of the Perpetual License download and input the serial number to activate. Things should be fine.
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  • I have a creative cloud membership but after a while when I start any of the products it tells me trials ended

    I have a creative cloud membership but after a while when I start any of the products it tells me trials ended

    sign out and then back in to your cc app using the adobe id used to pay for your subscription, Sign out, Sign in | Creative Cloud Desktop app

  • I have a creative cloud membership.  If I don't want to build a site in Muse, can I build a business Catalyst site and have hosted free with my creative cloud membership?

    I have a creative cloud membership.  If I don't want to build a site in Muse, can I build a business Catalyst site and have hosted free with my creative cloud membership?

    Yes you can! It is a Basic level site but you can build it without Muse. I think you may need to create the site originally with Dreamweaver or Muse (meaning creating the site with Business Catalyst not building the site) but once that is done you can use any software to create the code for the site and upload it via SFTP. Hope that makes sense.

  • How do I get license key for trial app, now that I have joined Creative Cloud ?

    how do I get license key for trial app, now that I have joined Creative Cloud ?

    after trying again, the signin process worked and activated my trial copy for me.

  • I have a creative cloud membership and need to install on a new computer.  When I go to the website it shows that I am a member but have no products.  I would like to unactivate ;my old computer and activate and download onto my new one.  My old one is de

    I am trying to install my creative cloud programs onto my new computer.  When I go to the website and log in, it shows that I have a creative cloud membership, but says I have no products.  Not sure how I get the program downloaded.  Any ideas?

    you can install and use on up to two computers at any one time with your single-user license so you need not sign out from your old computer's cc app.
    but if you no longer want cc on your old computer, open your desktop cc app and sign out, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    to install on your new computer go here and download the cc desktop app using your adobe id, Download Adobe Creative Cloud apps | Free Adobe CC trial

  • I have a creative cloud membership.  I just purchased a new computer.  How do I download it to the new computer?

    I have a creative cloud membership.  I just purchased a new computer.  How do I download it to the new computer?

    If you have already installed the CC software before, you just repeat the same process for the new machine.
    Download/install the desktop application, sign in, install the subscription application(s).
    Creative Cloud Help / Download, install, update, or uninstall apps
    https://helpx.adobe.com/creative-cloud/help/install-apps.html
    Creative Cloud Help / Creative Cloud for desktop
    https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Creative Cloud Help / Sign out, Sign in | Creative Cloud desktop app
    http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    Creative Cloud Help / Install, update, or uninstall apps
    http://helpx.adobe.com/creative-cloud/help/install-apps.html
    Installing Creative Cloud Apps
    http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/

  • I have a creative cloud membership including premier pro cc- how do I get Encore cs6?

    I have a creative cloud membership including premier pro cc - how do I get Encore cs6?

    Encore CS6 not installed with Creative Cloud
    Mylenium

  • Why does my account say I still have a creative cloud membership when it was supposed to be canceled??

    Hi, I'm wondering why my account still says I have a creative cloud membership. I want it canceled, I contacted customer support the other day, and they told me it was all taken care of, and that my subscription had been canceled, but it isn't, it's still listed in my account as open. My case number for the chat I had with customer service is 0214825111.

    Sorry, this is an open forum, not Adobe support... only Adobe support can help
    -cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • If I have a creative cloud membership does that cover desktop and mobile?

    If I have a creative cloud membership does that cover desktop and mobile?

    Hi  LaShonda Wade,
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    Creative Cloud Help | Mobile Apps / Common Questions
    Thanks,
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  • Can't Push Site Live but I have a Creative Cloud membership!

    Hello!!
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    I'm only using two temporary sites at the moment!!
    Thanks!
    Louisa

    Two months ago I created a site, just to see how it all worked, and managed to Push the Site Live without any problems at all! I've since deleted it.
    The screenshots I'm getting now are...

  • My CS6 Master Collection has reverted to a trial version even though I have a serial number registered.

    So recently, my Adobe CS6 Master Collection has reverted to a trail version for some of the programs. I've received this collection from my school and registered with Adobe to ensure that the install and download was legit. However, even though I input my registered serial number to license the software that I own, it does nothing. What exactly is going on?

    Hello,
    in this case I would use Adobe's Chat to talk to an employee.. Click through http://helpx.adobe.com/contact.html  and if "open" please use chat, I had the best experiences.
    Hans-Günter

  • "Trial expired" even though I have paid for the Creative Cloud?

    Hello,
    I have already paid for the creative cloud (and do each month). Whay is it saying that my trial has expired and asking me to license the software?

    Hi Evan-inc ,
    i would request you to please check if your subscription is active or not ? because if the installer is asking for the serial number that would point at either
    1) subscription is not active
    2) you are behind a firewall/Proxy
    3) Antivirus on the system blocking the connectivity between Adobe and your computer .
    I would request you to please check the above mentioned options and let us know .And also for the Antivirus , you can try turning the antivirus off and then activate the product .
    Regards,
    Kartikay Sharma

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