Free Trial issue

How to reactivate the free trial after canceling?
I found it 30 days only so i cancelled it, then try to subcripe for it again using the msdn subscription to get the 90 days trails but i got the error:
Free Trial is not available.
You already used your one free trial or you are not eligible for it.
I tried to make another hotmail account with the same credit card but i got the error:
Sorry! We could not complete the transaction using this payment method. Please contact support.

Hi,
About account issue, I suggest you contact with support, it's the best choice for you. Please contact support team by creating a support ticket at
http://www.windowsazure.com/en-us/support/contact/
Or if that doesn't work because you don't have an active subscription you will need to contact general customer support to have them create a support ticket for you
http://support.microsoft.com/gp/customer-service-phone-numbers?wa=wsignin1.0
Best Regards
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I have been using a free trial of photoshop cc and my computer crashed. Now it says up to date, but the program is not installed anymore. How can I re install it? I already uninstalled creative cloud and re installed it, but the same issue occurs.

I have been using a free trial of Photoshop cc and my computer crashed. Now it says up to date, but the program is not installed anymore. How can I re install it? I already uninstalled creative cloud and re installed it, but the same issue occurs.

Hi dmomoney24 ,
Kindly refer : CC desktop lists applications as "Up to Date" when not installed.
Please revert if the problem persists.
Thanks,
Atul Saini

I am unable to download free trial of cc? when will this issue be resolved?

On the website the links for free trial take you to a page that states there is an issue with the server. This has been the case since last night, can anyone shine some light on this?

You can try to download & install by the below mentioned steps.
if you follow all 7 steps you can directly download a trial here: http://prodesigntools.com/adobe-cc-direct-download-links.html
if you have a problem downloading, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com
Refer to:
Unable to install free trial
Re: Downloading a free trial version of Illustrator for the second time
Hope it helps you.
Regards
Rajshree

I am having issues downloading the free trial of photoshop and the error doesn't match any of those in the supplied error list

Hi, I am having issues downloading the free trial of Photoshop. I get the errors below occurring whenever I try and download. I have managed to download lightroom without any issues but was wanting to try them both out to then look at purchasing the monthly option. However would be a bit difficult if I can't download Photoshop! Any advice much appreciated.
The error code says "ERROR: third party payload installer vcredist_x64 failed with exit code: - 2147024546
and
"ERROR: Failed to install Microsofy Visual C ++ 2012 Redistributable Package (x64)"

Rebeccafield2012 from the error you posted it would appear that the Microsoft Visual C ++ 2012 Redistributable Package (x64) component of your operating system is damaged. I would recommend that you reinstall the most recent Redistributable from Latest Supported Visual C++ Downloads - Microsoft Support.

Adobe customer service wont adress issue with 3 month free trial activation code

I bought a Sandisk HDHC card from Fryes.It have an activation code for 3 free months freee Creative Cloud and /Lightroom.When I tried the code it was invalid.When I tried the online chat,they gave me a lot of ********.Will I get the 3 months or will I post this on every SOCIAL MEDIA SITE?.ADOBE NEEDS TO WISE UP!!!

Its an ADOBE advertisement with their name on it.Product has activation code with it and is still valid.Adobe WONT LIKE ME by the time its over.
From: ssprengel <[email protected]>
To: al conlon <[email protected]>
Sent: Monday, January 12, 2015 10:32 PM
Subject: Adobe customer service wont adress issue with 3 month free trial activation code
Adobe customer service wont adress issue with 3 month free trial activation code
created by ssprengel in Adobe Creative Cloud - View the full discussionI would call Fry’s about it, not Adobe. You didn’t pay Adobe, you paid Fry’s, right? If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7090387#7090387 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7090387#7090387 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Adobe Creative Cloud by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Premiere Pro CC issues downloading free trial

I am having problems downloading the free trial of Premiere Pro CC on my Intel based Mac. It is 64 bit@

Hi,
If you have issues downloading the trail for whatever reason, you can use the website from Prodesign tools:
Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools
They share all the direct links for downloading the Media. Once Downloaded (can even use this to download from another computer)
and then run the installer on the system you want to install.
Hope this helps.

My free trial has expired a week into the trial. I have contacted support and they haven't solved the issue. Stated to use forum to solve my license issue for this computer.

My free trial has expired a week into the trial. I have contacted support and they haven't solved the issue. Stated to use forum to solve my license issue for this computer.

Did you have an Adobe trial running on this same computer before? Maybe your previous trial was used for 3 weeks and then you uninstalled it? If so, you're only eligible for a 1 week trial on this computer.
Nancy O.

Free trial download issues

I am trying to download Adobe XI Pro (free trial) however each time I have tried an error message appears " This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."
Can anyone assist with this? Thanks

check the file size to see if you have an imcomplete download.
if incomplete, use a wired connection and consider a download manager.
if complete, use a different browser.

Free Trial Download issue

I am trying to download the free trial, but when I click it, nothing happens.

You may need to ask about that kind of problem in one of these
Cloud Forum http://forums.adobe.com/community/creative_cloud
-and http://forums.adobe.com/community/creative_cloud/creative_cloud_connection

I had a free trial of Adobe CC on my mac at home and later purchased on a different computer PC at work. When trying to install at home I am prompted for the Adobe password with the pre-typed email address on my home computer, not the other email on my wh

I had a free trial of Adobe CC on my mac at home, which I since uninstalled
. Later, I purchased on the PC I use at work with a Different email address than home. I have not been able to install at home. When I log in the email address is preprinted and I cannot change it to the other one that I used when I made the purchase. Also the time for the email that was sent when I joined has expired. I tried changing the email and password at home and have only been able to get access to another free trial.

If you are facing issue with changing the email address your Home mac computer, then you may try below steps once.
Click Gear icon on the top Right corner and Quit Creative Cloud App
Click on Finder and then hold Command + Shift + G keys on your keypad
It will open Go to folder window, type exactly ~/Library and click on Go
Then open Application Support > Adobe > OOBE folders
Delete opm.db file.
Then relaunch Creative Cloud App and check if you are sign in page.

Error while trying to register Skype free trial

Hello, few weeks ago I got an Email that offering me a 30 days free trial of Skype call service to mobile and landlines number.
In order to use this free trial, I clicked on the "Claim your free month of calls" link which was shown in the Email I got from Skype, a new browser window with Skype login screen was open, I logged in and then got this error message
"Oops - it looks like this trial has either expired or isn’t available for this Skype Name".
I'll appreciate your support o fix this issue ASAP.
It's important to mention that I got this error message few times in the last month and the registration for the trial should only expire today, the 31/1/12.
Thank you in advanced for your help and best regard.

Hello, few weeks ago I got an Email that offering me a 30 days free trial of Skype call service to mobile and landlines number.
In order to use this free trial, I clicked on the "Claim your free month of calls" link which was shown in the Email I got from Skype, a new browser window with Skype login screen was open, I logged in and then got this error message
"Oops - it looks like this trial has either expired or isn’t available for this Skype Name".
I'll appreciate your support o fix this issue ASAP.
It's important to mention that I got this error message few times in the last month and the registration for the trial should only expire today, the 31/1/12.
Thank you in advanced for your help and best regard.

Error message when trying to download a free trial of Acrobat XI Pro

Hi, having issues when trying to Download a free trial of Acrobat XI Pro on Mac OS Yosemite 10.10.2
After downloading the Install Adobe download assistant via this link https://www.acrobat.com/en_us/free-trial-download.html?trackingid=KQLOH
And clicking the
The adobe air application installer opens and i receive the below error:
Any help greatly appreciated. I have tried in numerous browsers
Regards,
Leigh

Hi Leigh
Try downloading the software from here. https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
You should not have an issue with that link
Thanks
Scott

Free Trial Offer

How long does it take for the "free trial offer" to be activated?

Hi,
It takes just a few minutes
I can see that your subscription has been also activated, but there is some problem with the number you are trying to call.
If you need clarification, please contact Skype Customer Service as explained here: https://support.skype.com/en/faq/FA1170/
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Why wont my free trial download?

I am attempting to download a free trial of illustrator and all it says is "illustrator is downloading now". it has been like this for a while and i'm not sure what to do.

Some additional points of reference are:
1.Troubleshoot Creative Cloud download and install issues
2.Troubleshoot CCM Applet installation and download
3.http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
Regards
Rajshree

Why does my free trial not work?

Why does my free trial not work? This is intentially misleading.

You need to provide a better description of what isn't working, system info and all that. This could be all sorts of technical issues or your trial could simply have bombed itself. In the latter case there is nothing you can do:
Adobe trial software expired early
Anything else like iunstall issues can in most cases be sorted out...
Mylenium

Free Trial issue

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