Free trial version stopped converting pdf to word file

Hello -
I recently downloaded the free trial versio nof Adobe Reader XI, and for one day I was able to convert pdf files into Word files (doc, docx). I have not been able to do so since. I tried uninstalling and reinstalling the software to no avail. The furthest I can get is to click on the convert button within reader, and then when I click on 'view converted files' I am sent to a website that asks me to subscribe in order to use the conversion function. This looks to be a somewhat common bug with this software, which leaves me very little confidence that this would be a worthwhile purchase (I am a writing teacher and would like the ease of converting back and forth in the long term).
Can anyone help me with this?
Thank you and all best,
Jen

Adobe Reader is free software; there is no trial for it.
The ExportPDF online service, initiated through Adobe Reader, is subscription based.  To the best of my knowledge there is no trial either.
The only trial there is to convert PDF to Word/Excel is Adobe Acrobat.
[topic moved to ExortPDF forum]

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