Free upgrade freezes on step 3

My MacBook Air was bought on July 9th, 2012, so it qualifies for the free upgrade, but when i start the request process, the webpage begins to reload again and again on step 3, which is the upload of the proof of purchase. How can i prevent this from happening?

Still no joy on why this happens, and nearly a year on. Why don't this system work? Why are there so many people having problems with this crap yet no apple support or solution? I have today discovered a few more tracks that this happens to.
I have sat all day today importing some of my cd collection into iTunes. The tracks that stick on step 3 (18 in total) are say, one track from one cd, two from another and so on. All are with in match requirements/criteria as the other tracks from the same cd uploaded fine. I've had this problem before and it was track size etc, but not this time.
I have removed all 18 tracks and tried to do one track at a time. Every single one of the 18 causes match to freeze on step 3. And what's worse is when it does this, my broadband drops from 19.5mps to 1.56mps and slows the whole house down (well, two kids sat on Xbox live moaning like they just lost a limb or something).
I don't want to have to delete the odd tracks from albums etc just to make my iTunes work. It should just work. Skip the faulty tracks etc and/or notify me. Not just freeze and lock everything up, slowing down everything and saying 'sod it'. Or is 'sod it' apples attitude now they got all their money? It seems the same feeling is spreading across the board as more and more people are getting fed up with the apple 'way', product, no support, cost's and attitude etc etc. it's so frustrating :-(

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