Free upgrade to CS6 query.

Hi
I hope you can make sense of this it was hard to put into words! It might be a silly question!
I have recently purchased CS5.5 Suite Standard. When the free upgrade to CS6 becomes available I understand that you have to enter your credit card details in to purchase/upgrade even though the amount will be £0. My question is do I have to enter the same credit card details as when I purchased CS5.5 for it to work and process the upgrade? Can I use another card? It is a big problem to get the card information from the CS5.5 purchase.
Regards
Matthew

That's just my problem. The Adobe account is under my name but the card that purchased the CS5.5 isn't. I want to use my card simply for the upgrade and I don't know if there is going to be some sort of security problem or conflict for using different cards one for CS5.5 and another for the upgrade to CS6? The card that was used for the CS5.5 purchase was a family members which I paid back in cash.

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Free Upgrade to CS6 with Purchase of CS5.5

In case anyone is considering moving to CS5.5 now would be a good time.
Any CS5.5 purchase now gets a free upgrade to CS6 when it ships.
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Why not just wait? Or is CS6 likely to cost more?
Pricing is not yet announced for CS6, but if you buy CS5.5 you get to use that while you wait for CS6, and you can take your time moving to CS6 until the first service update is released if you're one of those folks who likes to let other users find the bugs that got missed during testing. There's almost always a bug-fix update in the first 90 days or so.
Another reason not to wait is that if you do any work with other people, they are unlikely to all upgrade to CS6 at the same time.
Since new releases of InDesign cannot directly save old version files, you'll need to export files from CS6 to IDML and run the risk that the export might be imperfect -- if you need to work with other people.
But if you buy CS5.5 now (and get the free upgrade to CS6), then you'll have CS5.5 and you can use it if you need, to when working with others.
Also:
Are there system requirements listed for CS6? Currently have an iMac i7 running 10.6.8. Thanks for the notification on the upgrade!!!
I can't really imagine a processor as new as a Core i7 would not be supported. You should be fine.
Similarly, there's a huge installed base of Snow Leopard, so that should also be fine.

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I purchased CS5.5 in May. I understand there is a free upgrade to CS6 due to purchase date. How do I get it?

There was but I am sorry to say this offer expired as of August 6, 2012.

I purchased CS5 -free upgrade to CS6

I purchased CS5 in April of this year... At purchase I was informed I could get a free upgrade to CS6 ... How do I upgrade?

That sounds like an online store. If so, have you tried logging on to your account, and checking 'My orders'? I am not sure how the free upgrade would work, and I have a feeling that trying to phone Adobe is going to be a long and frustrating experience.
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I recently bought Photoshop CS5.Am I entitled to free upgrade to CS6 .

I recently bought Photoshop CS5.Am I entitled to free upgrade to CS6
Magne

The free upgrade offer is for users who purchase(d) CS5.5 Suite or component products through Adobe.com after March 26. Since Photoshop did not have a CS5.5 release (but it did get a 5.1 designation inthe CS5.5 package), I would presume that a purchase of Photoshop CS5.1 on or after March 26 would be eligible. See http://store.adobe.com/store/en_us/popup/offer/cs55_cs6_faq.html
Note that the offer might not be valid outside the US, however.The FAQ says the offer is also valid for purchases at other resellers, but does not seem to provide details about how to get your coupon. If either of those apples to you, you might want to call customer service for your region.

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http://helpx.adobe.com/x-productkb/policy-pricing/upgrade-policy-product-announcement.html
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I Purchased Adobe Creative Suite 5.5 production Premium (Student License) a month ago understanding that a free upgrade to Photoshop CS6 MAC. when available. How do I upgrade to CS6 now that it is released.

I’m in the same boat.
I knew this would happen so I sent in a support ticket and got a case number on the 22nd. I was told that I do qualify for the cs6 upgrade but I would have to wait. So I did and guess what – nothing came.
I spent the better part of an hour in chat and while they have agreed there is an issue and have “escalated” my problem to the “offline team”, they are now away for Memorial Day and I won’t hear back until at least Tuesday.
All I wanted was a link to my promo code or an explanation – I didn’t get either and now the studio I've booked out sits vacant all weekend.
I cannot imagine letting a client twist in the wind without delivering their project or an explanation as to why an extension is needed – It’s unfathomable. If Adobe cannot stick to their deadline they need to change it or explain why BEFORE the deadline passes. A simple email would suffice and any adult with any business experience would agree that this just is common sense.
What will Adobe do now? I predict I’ll get a form letter apology ( that’s not worth near the $300 I lost this weekend ) and finally a link to my promo code. No mentions of compensations or added value for my trouble.
Enjoy your extended weekend kids – status quo starts back on Tuesday...

Free upgrade to DW CS6?

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Hmmm... I've contacted them three times now. Even talked to a "Supervisor". Every rep. has said that the window for claiming the upgrade to CS6 closed last August and "there's nothing I can do now." This is pretty raw ... it would be no skin off their back to honor the original deal (which had not said anything about a short window for making the claim). I'd certainly like to connect with the understanding rep. you worked with!!

Dreamweaver CS5.5 to CS6 - free upgrade?

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Contact # 800-833-6687

Bought CS5 10/08. Not yet upgraded to CS6. Was getting free updates of fixes. Not in a while. Why?

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What particular update are you looking for? For Creative Suite 5 the only updates we are likely to make at this point will be for important security updates.

FAQ: If I buy Photoshop CS5 now, will I get a free upgrade when Photoshop CS6 comes out?

The following document explains:
Upgrade policy after new product announcement
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The upgrade policy for CS6 was posted yesterday:
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http://helpx.adobe.com/x-productkb/policy-pricing/upgrade-policy-product-announcement.html #id_60845
Pattie

Upgrade to CS6 Design Standard problems

I bought CS5 Design Standard on March 30, 2012 so I applied for the free upgrade to CS under the "Claim your complimentary CS6 Upgrade" program (http://helpx.adobe.com/x-productkb/policy-pricing/upgrade-policy-produ ct-announcement1.html). I got an e-mail saying I was approved. Under "My Adobe", it showed a receipt for the free upgrade with an order #. There is a link on the receipt page to download the upgrade but when I click on the link it said I have no download. I contacted cutomer service a couple of times (phone and chat) and finally I got an e-mail with a serial number for CS6 Design Standard and it said to click on the download link on the receipt. But now the receipt that was there is gone and I can't download anything. I contacted customer service again (chat) and they said it should be up in 24 hours. It's been a week now and I contacted them again (response to open support ticket) and no answer now. I thought I would download the free trial and use the serial number I got but I can only find a download for CS6 Design Premium, not Standard. SO, where can I get a download for CS6 Design Standard or an upgrade to the same from CS5?? I have a serial number from Adobe but no place the download the program.
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Thank you for the help. I finally got it all installed. It only took 3 weeks to get this done. You have been very helpful, but Adobe has been extremely unhelpful. I'm not sure if you work for Adobe, but if you do let management know their customer support is lacking in many ways. Sorry for the editorial.

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Mylenium

Free upgrade to CS6 query.

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