Free upgrade to DW CS6?

I ordered Dreamweaver cs5.5 and was supposed to get CS6 free when it came out. does anyone know how i get my CS6 upgrade?

Hmmm...  I've contacted them three times now.  Even talked to a "Supervisor".  Every rep. has said that the window for claiming the upgrade to CS6 closed last August and "there's nothing I can do now."  This is pretty raw ... it would be no skin off their back to honor the original deal (which had not said anything about a short window for making the claim).  I'd certainly like to connect with the understanding rep. you worked with!!

Similar Messages

  • Free Upgrade to Photoshop CS6 from CS5.5 upon release

    I Purchased Adobe Creative Suite 5.5 production Premium (Student License) a month ago understanding that a free upgrade to Photoshop CS6 MAC. when available. How do I upgrade to CS6 now that it is released.

    I’m in the same boat.
    I knew this would happen so I sent in a support ticket and got a case number on the 22nd. I was told that I do qualify for the cs6 upgrade but I would have to wait. So I did and guess what – nothing came.
    I spent the better part of an hour in chat and while they have agreed there is an issue and have “escalated” my problem to the “offline team”, they are now away for Memorial Day and I won’t hear back until at least Tuesday.
    All I wanted was a link to my promo code or an explanation – I didn’t get either and now the studio I've booked out sits vacant all weekend.
    I cannot imagine letting a client twist in the wind without delivering their project or an explanation as to why an extension is needed – It’s unfathomable. If Adobe cannot stick to their deadline they need to change it or explain why BEFORE the deadline passes. A simple email would suffice and any adult with any business experience would agree that this just is common sense.
    What will Adobe do now? I predict I’ll get a form letter apology ( that’s not worth near the $300 I lost this weekend )  and finally a link to my promo code. No mentions of compensations or added value for my trouble.
    Enjoy your extended weekend kids – status quo starts back on Tuesday...

  • FAQ: If I buy Photoshop CS5 now, will I get a free upgrade when Photoshop CS6 comes out?

    The following document explains:
    Upgrade policy after new product announcement
    Because Adobe hasn't officially announced official CS6 pricing and availability dates yet, your best bet is to wait until there is an official announcement on pricing and availability.

    The upgrade policy  for CS6 was posted yesterday:
    Complimentary upgrades for CS6 products
    If you purchased Creative Suite 5.5 or a Creative Suite 5.5 component on or after March 26, 2012, you qualify to receive a complimentary upgrade to the equivalent Creative Suite 6 product at no additional cost when it becomes available.
    See link above for for comprehensive Adobe upgrade info or the link below for CS6 specific details.
    http://helpx.adobe.com/x-productkb/policy-pricing/upgrade-policy-product-announcement.html #id_60845
    Pattie

  • CS5.5 to CS6 free upgrade - Why can't I get a disk?

    I have been trying to convince someone in support at Adobe that we would like a hard copy disk of the CS5.5 to CS6 free upgrade, however they keep sending me a link to Creative Cloud even though I have talked to customer support until I am blue in the face that our IT department wants a hard copy to use for my download?    We purchased the hard copy of CS5.5.   Can I pay the $20 charge for the hard copy?

    I purchased 5.5 and am looking to get the complimentary CS6 upgrade.   Customer service for some odd reason do not want to discuss how to obrtain a disk.  Last time they sent me a link to Creative Cloud ...... for what reason I do not know, except maybe this is where you can download from the internet.   Our download is too slow and I need a disk.

  • Free Upgrade to CS6 with Purchase of CS5.5

    In case anyone is considering moving to CS5.5 now would be a good time.
    Any CS5.5 purchase now gets a free upgrade to CS6 when it ships.
    Bob

    Why not just wait? Or is CS6 likely to cost more?
    Pricing is not yet announced for CS6, but if you buy CS5.5 you get to use that while you wait for CS6, and you can take your time moving to CS6 until the first service update is released if you're one of those folks who likes to let other users find the bugs that got missed during testing. There's almost always a bug-fix update in the first 90 days or so.
    Another reason not to wait is that if you do any work with other people, they are unlikely to all upgrade to CS6 at the same time.
    Since new releases of InDesign cannot directly save old version files, you'll need to export files from CS6 to IDML and run the risk that the export might be imperfect -- if you need to work with other people.
    But if you buy CS5.5 now (and get the free upgrade to CS6), then you'll have CS5.5 and you can use it if you need, to when working with others.
    Also:
    Are there system requirements listed for CS6? Currently have an iMac i7 running 10.6.8. Thanks for the notification on the upgrade!!!
    I can't really imagine a processor as new as a Core i7 would not be supported. You should be fine.
    Similarly, there's a huge installed base of Snow Leopard, so that should also be fine.

  • Free upgrade to CS6 query.

    Hi
    I hope you can make sense of this it was hard to put into words! It might be a silly question!
    I have recently purchased CS5.5 Suite Standard. When the free upgrade to CS6 becomes available I understand that you have to enter your credit card details in to purchase/upgrade even though the amount will be £0. My question is do I have to enter the same credit card details as when I purchased CS5.5 for it to work and process the upgrade? Can I use another card? It is a big problem to get the card information from the CS5.5 purchase.
    Regards
    Matthew

    That's just my problem. The Adobe account is under my name but the card that purchased the CS5.5 isn't. I want to use my card simply for the upgrade and I don't know if there is going to be some sort of security problem or conflict for using different cards one for CS5.5 and another for the upgrade to CS6? The card that was used for the CS5.5 purchase was a family members which I paid back in cash.

  • Free upgrade to CS6 from CS5.5?

    I purchased CS5.5 in May. I understand there is a free upgrade to CS6 due to purchase date. How do I get it?

    There was but I am sorry to say this offer expired as of August 6, 2012.

  • Dreamweaver CS5.5 to CS6 - free upgrade?

    I bought Dreamweaver CS5.5 through Amazon and was promised a CS6 upgrade. Does anyone know how to get the free upgrade?

    Please contact Customer service for the same between Monday to Friday (5 AM - 7 PM PST)
    Contact # 800-833-6687

  • I purchased CS5 -free upgrade to CS6

    I purchased CS5 in April of this year... At purchase I was informed I could get a free upgrade to CS6 ... How do I upgrade?

    That sounds like an online store.  If so, have you tried logging on to your account, and checking 'My orders'?   I am not sure how the free upgrade would work, and I have a feeling that trying to phone Adobe is going to be a long and frustrating experience.
    There are quite a few Google hits HERE

  • I recently bought Photoshop CS5.Am I entitled to free upgrade to CS6 .

    I recently bought Photoshop CS5.Am I entitled to free upgrade to CS6
    Magne

    The free upgrade offer is for users who purchase(d) CS5.5 Suite or component products through Adobe.com after March 26. Since Photoshop did not have a CS5.5 release (but it did get a 5.1 designation inthe CS5.5 package), I would presume that a purchase of Photoshop CS5.1 on or after March 26 would be eligible. See http://store.adobe.com/store/en_us/popup/offer/cs55_cs6_faq.html
    Note that the offer might not be valid outside the US, however.The FAQ says the offer is also valid for purchases at other resellers, but does not seem to provide details about how to get your coupon. If either of those apples to you, you might want to call customer service for your region.

  • Upgrade price to CS6?

    I purchased Photoshop CS5 Extended (Student & Teacher edition) in September 2011 and I'm interested in upgrading to CS6 when it comes out. I know that recent purchases have a free upgrade to CS6 (I bought Dreamweaver during this recent timeframe that will be upgraded), but I can't seem to find anywhere an upgrade price for Student and Teacher editions. I'm curious to know what the upgrade or discount price would be to get CS6 as a student, since it seems ridiculous to pay for another full student/teacher version for something I've only had for such a short time. If there isn't a student upgrade price to CS6, is there any way I could take my Dreamweaver upgrade and put it towards a Photoshop upgrade instead?
    Thank you.

    That's right.
    There's been a (low key) shift in purchasing policy from earlier CS versions.
    The standalone product > Suite upgrade path has been removed.
    From the CS6 FAQ
    http://www.adobe.com/au/products/photoshop/faq.html
    What is Adobe's upgrade policy for Creative Suite 6?
    Adobe allows upgrades to CS6 individual products and suite editions from one version back (which in this case is CS5 and CS5.5, due to the interim CS5.5 release). For example, if you have a validly licensed copy of Photoshop CS5, you can upgrade to Photoshop CS6 at the upgrade price. Owners of individual products are not eligible to upgrade to suite editions.
    http://www.adobe.com/products/creativesuite/faq.html#purchasing-policy
    What is Adobe's upgrade policy for Creative Suite 6?
    Owners of a CS5 or CS5.5 suite edition qualify for upgrade pricing to a CS6 suite edition. Owners of an individual CS5 or CS5.5 product qualify for upgrade pricing to the same product but not to a suite edition. Any version earlier than CS5 will not be eligible for upgrade pricing.

  • Is CS5.5 a free upgrade from CS5?

    Is cs5.5 a free upgrade, where do i go to get it, and how much does it cost?

    No. CS 5.5 was a paid upgrade. Anyway, it's a moot point. Now only CS6 is available.
    Mylenium

  • Free upgrade to CS 6 (student version)

    Hello,
    When I buy student version of Creative Suite 5.5, then buy upgrade to CS 6, I will have full commercial version of product (without any restrictions), right?
    So, if previous sentence is true, I have question about buying Creative Suite 5.5 student version with free upgrade to CS 6. Is the free upgrade the same as upgrade "from previous sentence"? If I buy student version of CS 5.5 with free upgrade, will I have (after free upgrade) full commercial version of CS 6 without any restrictions or it would be only CS 6 still student version?
    Sorry for my English.
    Thanks for answer.
    JJ

    I guess I just expect more from Adobe. I kind of expect an email with my serial number when CS6 is available for purchase. Aperture had something similar (buy now and upgrade for free when the next version comes out) and that was immediate. Granted, Aperture is Apple, not Adobe, but I don't feel this is too much to expect.
    Yes, I know I can use the trial, but I shouldn't have to. It's the little things that make a company great. It's the ability to pay attention to detail (little things like a simple serial number when a product releases) that make a difference.
    I used to love Adobe (or parts, I've never been a huge fan of Dreamweaver or Flash). I adopted to InDesign when everyone said it would never stand a chance against Quark — I even went to toe to toe with the owner of the design studio to defend it. I would spend hours learning the new stuff in Photoshop. I'd lose sleep the night before CS was scheduled to arrive on my doorstep. I don't know if the company just got too big or it lost its way, but it's really too bad.
    It's not just the serial number, it's the fact that InDesign still doesn't match Photoshop and Illustrator (and those two just started matching), it's the 5.5 releases that I thiink most of the community agrees was a sad excuse for a paid upgrade, it's the constant excuses of why Adobe can't play well with OS specific features (like Lion full-screen compatibility), it's the website that has some major flaws (like the <div class="LayoutHAlignItems LinkStrong"> below this field as one very quick example).
    I don't expect Adobe to be perfect. I don't even expect Adobe to be on par with Apple. I do expect Adobe to be better than companies like Panic (no offense to Panic, they do a great job, but Adobe has quite a bit more resources at hand and really should be so much better).
    Look, I know you're either an Adobe employee or someone who is still very much enamoured with their products, and until a serious competitor comes out, I'll still be a customer of Adobe. I just wish Adobe could catch up to the rest of the industry and, even more so, I wish they could be a company I could love again.

  • My company purchased CS5.5 this year. However, we missed the 5 August upgrade deadline for CS6.

    We were not inform of the deadline for download of compliementary upgrade to CS6. Any way to get the complimentary upgrade?
    I've talked to the Chat Support from Adobe. Apparently, he is not helpful at all.

    Erm, not helpful at all. We did a purchase in January 2012 with the distributor on the pretext that there will be upgrade from CS6. So, what we did is buy the upgrade from CS2 to CS5.
    After checking with support from Adobe from http://www.adobe.com/sea/support/contact/
    Singapore: 800 448 1642
    They are saying that I have to purchase from March and that the deadline to get free upgrade is on August.
    And the upgrade from CS5.5 to CS6 web premium is not cheap either. Seems like we are stuck in CS5.5.

  • Can I get free upgrade if I bought Adobe product 2 days before the release of the new version?

    Can I get free upgrade if I bought Adobe product 2 days before the release of the new version?

    If you bought CS6, then there is no upgrade. CS6 is the last standalone version. whether or not you may be entitled to some CC discounts, if you want to go that route, is only something sales support can tell you. If they're feeling generous, they may give you one or two months completely free, but realyl, you have to contact them....
    Mylenium

Maybe you are looking for