Free upgrade to Mountain Lion didn't download and now my code will not work again!

Okay so I bought a new MacBook Pro on Sunday and as Mountain Lion has only just come out and I have just bought my notebook I qualify for the free upgrade from Lion to Mountain Lion. After filling in all the required information I recieved my redeem code and it started to download. After several failed attempts with the same error message of "Hash Mismatch" appearing I finally gave up and left it for a day or so. As I have come on to my laptop today in an attemt to download to update, I have looked everywhere in App Store (purchases, downloads) and Mountain Lion is not anywhere. I have also tried to re enter the codes but it is saying that the codes have already been used etc.
So now I am stuck and do not know what to do and I really dont want to have to pay the money to get Mountain Lion when I should be able to get it for free.
Any help you could give me would be appreciated, even if it is just an apple support number that I could call and get everything sorted out.
Thank you.

After you press download, check your Launchpad.  The icon will show up with what looks like a white dot where you'd expect to see a progress bar.  That white dot actually is the progress bar, as ML is a 4GB download and can take anywhere from 1 to 15 hours, depending on your connection speed.  On the average 1.5Mbps economy connection, it will take about 7 hours to download.

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