Free Upgrade to Photoshop CS6 from CS5.5 upon release

I Purchased Adobe Creative Suite 5.5 production Premium (Student License) a month ago understanding that a free upgrade to Photoshop CS6 MAC. when available. How do I upgrade to CS6 now that it is released.

I’m in the same boat.
I knew this would happen so I sent in a support ticket and got a case number on the 22nd. I was told that I do qualify for the cs6 upgrade but I would have to wait. So I did and guess what – nothing came.
I spent the better part of an hour in chat and while they have agreed there is an issue and have “escalated” my problem to the “offline team”, they are now away for Memorial Day and I won’t hear back until at least Tuesday.
All I wanted was a link to my promo code or an explanation – I didn’t get either and now the studio I've booked out sits vacant all weekend.
I cannot imagine letting a client twist in the wind without delivering their project or an explanation as to why an extension is needed – It’s unfathomable. If Adobe cannot stick to their deadline they need to change it or explain why BEFORE the deadline passes. A simple email would suffice and any adult with any business experience would agree that this just is common sense.
What will Adobe do now? I predict I’ll get a form letter apology ( that’s not worth near the $300 I lost this weekend ) and finally a link to my promo code. No mentions of compensations or added value for my trouble.
Enjoy your extended weekend kids – status quo starts back on Tuesday...

Similar Messages

FAQ: If I buy Photoshop CS5 now, will I get a free upgrade when Photoshop CS6 comes out?

The following document explains:
Upgrade policy after new product announcement
Because Adobe hasn't officially announced official CS6 pricing and availability dates yet, your best bet is to wait until there is an official announcement on pricing and availability.

The upgrade policy for CS6 was posted yesterday:
Complimentary upgrades for CS6 products
If you purchased Creative Suite 5.5 or a Creative Suite 5.5 component on or after March 26, 2012, you qualify to receive a complimentary upgrade to the equivalent Creative Suite 6 product at no additional cost when it becomes available.
See link above for for comprehensive Adobe upgrade info or the link below for CS6 specific details.
http://helpx.adobe.com/x-productkb/policy-pricing/upgrade-policy-product-announcement.html #id_60845
Pattie

Upgrade to Photoshop CS6 from CS3

Hi, I had bought Photoshop CS3 sevaral years ago and used it for little bit and did not used it since and upgraded my computer, so no longer have the Photoshop on my computer. I lost the serial # during the move to another state.(not the only thing I lost as mover's truck had accident en route) I still have the original disks and jacket.
Can I still get an upgrade to CS6 or I am screwed and have to get full version?

Did you register the software with Adobe? If so, Adobe Customer Service may be able to help verify you have a license. You should call them.
People here on this forum, even though a number of the technical folks from Adobe are out and about, may not be able to help you much with licensing issues.
-Noel

Upgrade to InDesign CS6 from CS5

I downloaded an upgrade to InDesign. I currently have CS5 and I downloaded the CS6 upgrade but upon installation, it said my old serial number for my existing product was not valid, but it is definitely my CS5 serial number. It is on file at Adobe and it is on my original box. HELP!

you'll be prompted for the cs6 serail number, first. only after successfully entering that and the installer finding cs5 is not installed will you be prompted for the cs5 serial number.
so, make sure you're entering the correct number at the correct time.
if you're certain you are, you can either install cs5 first and then install cs6 or contact adobe support, http://www.adobe.com/support/chat/ivrchat.html

Can I upgrade to CS6 from CS5.1

I would like to upgrade to a CS6 from CS5.1
Please let me know how this is possible

You should be able to as long as CS6 is for sale where you live. Select "Buy" in the following page and then choose the upgrade option instead of the Full.
Purchase CS6 products:
http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.html

Can I remove safely Photoshop CS5 after a successful upgrade to Photoshop CS6?

Can I remove safely Photoshop CS5 after a successful upgrade to Photoshop CS6? What is best and safest way to do this?

If you are using a Windows OS
Open CS5 and go Help > Deactivate.
Then Control Panel > Programs and features > select CS5 and uninstall.
Or just leave it there. Make sure you have sorted any third party plugins from CS5, although the uninstall should leave them intact.

I just upgraded to Photoshop cs6 so that my new camera (Nikon D7100) would work in Camera Raw. However, it will not download from the "Update" option in CS6.

I just upgraded to Photoshop cs6 so that my new camera (Nikon D7100) would work in Camera Raw (I was told that the Camera Raw update 8.3, which is available for CS6, included this camera). However, it will not download from the "Update" option in CS6. I have tried over 10 times - it just says update is not working. and I cannot find an alternate way of downloading this file. So I still can use my camera, even thought I paid to upgrade. HELP please.

What OS do you have? You say you have explained what you had (computer/opsys) but I honestly don't see it here. If you had mentioned that my advice would have been different; I believe you can only upgrade as far as Camera Raw 8.3 on an older Windows system. There is more information here (look specifically for the "Revert to 8.3 ..." titles).
Adobe Camera Raw Help | Camera Raw/DNG Converter 8.4 on Mac OS 10.6, Windows XP, and Vista
What you've done/written in your last post confuses things further, unfortunately. Photoshop 13.1 is strictly a Creative Cloud version. The highest you can go is Photoshop CS6 13.0.1.3 with perpetual license.
And as far as I can recall, that version can work on Windows back to XP:
System requirements | Photoshop
I don't think you're out of luck, but you seem to be leaping into doing things without having the full story, and are jumping to conclusions a bit too quickly.
Here's what I suggest you try:
1. Remove Photoshop entirely with the Creative Suite Removal Tool:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
2. Install Photoshop CS6 from your original media or from here:
Download CS6 products
3. Update the application using its own Help - Updates process. That really should get you the latest Camera Raw version that will work. If that does not bring you a Camera Raw that works with your Nikon, use the "Revert to 8.3" instructions above.
-Noel

Is there no upgrade path to Photoshop CS6 from Creative Suite 5 Design Premium?

Is there no upgrade path to Photoshop CS6 from Creative Suite 5 Design Premium?

Correct. The only upgrade from a Suite is to a Suite. You get a great price reduction by purchasing a suite, what you loose is the ability to upgrade any components individually.

Upgraded to CS6 from CS5. now both are running?

I just upgraded to CS6 from CS5. i was told by tech support that i would be prompted to enter my new CS6 serial number to start download and that I would also be prompted to enter my CS5 serial number to activate the upgrade of my existing software.
I followed the installation step by step but I was only prompted to enter my CS6 serial number.
Installation is now complete and I now have both CS5 and CS6 versions that run.
Is this normal?
Any help would be greatly appreciated.

I too upgraded my CS5 to CS6 today and have the exact same issue (both CS5 & CS6 are active on my computer now). I had a full version of CS5 Design Standard already installed and installed an upgrade to CS6 Design and Web Premium today. Should CS5 be uninstalled or would that interfere with the CS6 upgrade version ?????

I have downloaded Photoshop CC. Can I remove now Photoshop CS6 from my computer

I have downloaded Photoshop CC. Can I remove now Photoshop CS6 from my computer.

Hi there,
You can have both Adobe Photoshop CC and Adobe Photoshop CS6 on the same system and both will work fine.
In case you need to remove photoshop CS6 from your system, you will first have to deactivate it so save the activation count which you can use it for the future to reactivate.
Activation:
Make sure that your computer is connected to the Internet.
Start the application.
Choose Help > Deactivate and choose one of the following options.
Deactivate or Suspend Activation. These options deactivate the software but retain licensing information. Choose one of these options if you want to temporarily deactivate the software, and you're planning to activate on this computer again.
Deactivate permanently. This option deactivates the software and removes the licensing information from your computer. Enter the serial number again if you want to use the software on this computer.
Deactivation:
CS6: You log in with your Adobe ID to activate your software when you install it or within the first seven days of use. Follow the steps below.
Steps:
Make sure that your computer is connected to the Internet.
Start the application.
Choose Help > Activate. (If this option is dimmed, you've already activated your software)
Log in with your Adobe ID (usually your email address) to activate your software. If you don’t have an Adobe ID, you see an option to create one.
Optional (CS5 & earlier): After you activate, also register your Adobe product for faster and easier access to support and upgrades.
If you need the free download link for CS6, you can visit [ http://www.adobe.com/downloads/other-downloads.html ]
Thank you

How do you guys transfer photoshop cs6 from old laptop to new one?

Hi,
I'm trying to transfer photoshop cs6 from my old macbook to new one.
I tried to do it through using migration, but it doesn't work.
Is there a better solution? or do I need to buy new one ?

Migration does not work well with Adobe programs. Deactivate it on your old machine. Then use the Creative Cloud Cleaner on the new machine to get rid of the unsuccessfully migrated software. https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Then do a complete new install on the new machine, and activate it.

Is there a free Trial for Photoshop CS6? [was:hi]

um i want to know if there is a free trial for photoshop cs6? i want to try it out before i buy it

I already have CS6 and CC installed so I cannot test it, myself, but try this:
Go to: http://creative.adobe.com/#products/photoshop
And on that page, change the dropdown from Photoshop CC to Photoshop CS6 and choose Download Photoshop CS6 at the top and see what happens. For me it started up the Create Cloud installer with PS-CS6 (and PS-CC) already up-to-date, but for you it might do something different.

Problem installing photoshop cs6 from download.

I uninstalled my photoshop cs6 from my last machine a few months ago. I decided to install photoshop cs6 today from Adobe's download center(I did not have the original install). I went thru the install process and keyed my serial in, but it would not install CS6. It would only give me the option of CS6 EXTENDED. Is Photoshop CS6 regular version part of the download now? Shouldnt I be able to "downgrade" extended to regular? Is there another download from adobe? I do not want to purchase a Cloud membership, as I am fine with my CS6.
Any help would be appreciated.
Regards
Brandon

I do not understand how the image you are showing relates to your problem of having a better version of the software than what you say you purchased. You will have to contact Adobe Support to see if they can work out whatever the problem is, but I don't think they will consider it a problem if you are getting more than what you paid for.
I do not understand why you mention Photshop Elements... CS6 could not have been purchased as an upgrade to Photoshop Elements... it was never in the upgrade path as far as I know.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

I just downloaded Photoshop CS6 from the Adobe website and I didn't get a serial number.

I just downloaded Photoshop CS6 from the Adobe website and I didn't get a serial number. Where can I get one? Must I buy a product that was free to download?

Yes, to get a serial number requires that you purchase the software. Downloads are almost always free but to have continuous use of a product requires buying a license for it.

What is the upgrade top photoshop cs6?

What is the upgrade to photoshop cs6?

There is no traditional upgrade from CS6 to what would normally be "CS7".
The next version after CS6 is Photoshop CC and it's only available by subscription to the Creative Cloud.
http://www.adobe.com/products/creativecloud/buying-guide.html

Free Upgrade to Photoshop CS6 from CS5.5 upon release

Similar Messages

Maybe you are looking for