"Free" X! upgrade offer, well maybe not so free - Caveat Emptor

Last week I and at least one of my neighbors received a promotional email offering free upgrade and installation to Xfinity X1. Sounded great, so I bit the hook. I used the web interface to complete the upgrade. All Comcast wanted was an authorization that I was the account holder. After a short period, I got an email indicating they got my order. Today, I get a confirmation email of the upgrade, along with a readout of changes that will occur to my account. No installation or upgrade fee showed up, but there was a $10 X! DVR service charge added to my account. We do not have DVR service on our present plan, and have no interest in DVR service. I view this as an unauthorized bait and switch tactic. I immediately called Comcast and canceled the order.What most upsets me is that there was no indication anywhere on the sign up site that there would be additional service charges automatically tacked on to my account. Free upgrade to me means that my account charges stay the same. Apparently, Comcast has a much narrow definition.This fiasco is in direct contrast to a really nice upgrade plan that they offered me a few months ago, which I took, and the ease in which our plan was upgraded, without any surprise charges showing up. 

You definition is way more limited than that of Comcast's description of the service. From the web info on X1:X1: Overview and User Guide "IntroductionXFINITY on the X1 Entertainment Operating System is simply extraordinary!What is X1?X1 delivers the simplest, fastest and most complete way to access all your entertainment on all your screens.
With X1, you experience TV and Internet together like never before with advanced search, personalized recommendations, apps at home and on the go and the fastest in-home Wi-Fi for all rooms, all devices, all the time." Some of that extra power sounded nice, and clearly is beyond your narrow statement regarding DVR. Because I would receive a unit with a DVR does not mean that I want the DVR service. At one point in the past, I did have a cable box with a DVR,  but we did not subscribe to the service, nor were we charged for it. Thus, because a unit has a feature, in my estimation, it does not mean I must subscribe to the service. However, if having the X1 box means I must subscribe is Comcast's attitude, then that should have been made clear right up front in the promotional email, even if in small print. As I said, there were no such indications at any time before the confirmation email appeared.  Criticizing me for not calling about  promo to really check it out, is valid. To some extent, I was thrown off guard by the great previous experience I had on a Comcast upgrade; I will not make that mistake again.  

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