Freeing up SN on crashed HDD for install on new HDD
Hi,
Laptop HDD failed, new HDD installed and configured. I can't deactivate SN on old drive since the drive is dead.
I need to free up that SN for Acrobat Pro X to install on the new laptop HDD. How can I do this?
Thanks
Brad
You should have at least 2 installs that you can use. You will still need the SN. If you need to deactivate after the crash, you will need to contact Adobe. I don't have the correct contact at hand, so either you will have to wait for someone else to provide it or search the Adobe site yourself.
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Process: Adobe Illustrator [23954]
Path: /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 39 (15.1.0)
Code Type: X86 (Native)
Parent Process: launchd [201]
Responsible: Adobe Illustrator [23954]
User ID: 501
Date/Time: 2014-03-12 20:50:35.640 -0400
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: 3064C0B6-18BA-FD85-7E4E-D3D1F5DB8C24
Sleep/Wake UUID: 3DF7FECD-36D6-42C1-AF8B-58C62CFC468B
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000060000020
VM Regions Near 0x60000020:
MALLOC_SMALL 000000005e000000-000000005e800000 [ 8192K] rw-/rwx SM=PRV
-->
__TEXT 000000008feff000-000000008ff32000 [ 204K] r-x/rwx SM=COW /usr/lib/dyld
Application Specific Information:
objc_msgSend() selector name: setScrollViewRefForCarbonApps:
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x939fb4a7 objc_msgSend + 23
1 com.apple.AppKit 0x97bdf20f CarbonGestureEndEventMonitorHandler + 329
2 com.apple.HIToolbox 0x9c1c4d89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
3 com.apple.HIToolbox 0x9c01835f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
4 com.apple.HIToolbox 0x9c017678 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
5 com.apple.HIToolbox 0x9c02a821 SendEventToEventTarget + 88
6 com.adobe.illustrator 0x000aaca0 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 580772
7 com.apple.HIToolbox 0x9c1c4d89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
8 com.apple.HIToolbox 0x9c01835f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
9 com.apple.HIToolbox 0x9c017678 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
10 com.apple.HIToolbox 0x9c0174f0 SendEventToEventTargetWithOptions + 94
11 com.apple.HIToolbox 0x9c04b479 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1757
12 com.apple.HIToolbox 0x9c0187a5 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2546
13 com.apple.HIToolbox 0x9c017678 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
14 com.apple.HIToolbox 0x9c02a821 SendEventToEventTarget + 88
15 com.apple.HIToolbox 0x9c1c4473 ToolboxEventDispatcher + 82
16 com.apple.HIToolbox 0x9c1c4333 RunApplicationEventLoop + 240
17 com.adobe.illustrator 0x000aafa1 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 581541
18 com.adobe.illustrator 0x00112f9c AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1007520
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20 com.adobe.illustrator 0x00003316 0x1000 + 8982
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9b11a992 kevent64 + 10
1 libdispatch.dylib 0x9affb8ad _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x9affb546 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95ff5fa3 pthread_cond_wait + 48
3 com.adobe.amt.services 0x046ea274 C_AMTUISwitchSuppressUpdates + 16864
4 com.adobe.amt.services 0x046e3074 C_EULA_SetState + 2166
5 com.adobe.amt.services 0x046ea2da C_AMTUISwitchSuppressUpdates + 16966
6 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
7 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
8 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x95ff5bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x98e15682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x98e158a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x98de1cf2 MPWaitOnQueue + 199
6 AdobeACE 0x01681579 0x1647000 + 238969
7 AdobeACE 0x01680f71 0x1647000 + 237425
8 com.apple.CoreServices.CarbonCore 0x98de22ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
10 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
11 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x95ff5bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x98e15682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x98e158a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x98de1cf2 MPWaitOnQueue + 199
6 AdobeACE 0x01681579 0x1647000 + 238969
7 AdobeACE 0x01680f71 0x1647000 + 237425
8 com.apple.CoreServices.CarbonCore 0x98de22ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
10 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
11 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x95ff5bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x98e15682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x98e158a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x98de1cf2 MPWaitOnQueue + 199
6 AdobeACE 0x01681579 0x1647000 + 238969
7 AdobeACE 0x01680f71 0x1647000 + 237425
8 com.apple.CoreServices.CarbonCore 0x98de22ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
10 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
11 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95ff5fa3 pthread_cond_wait + 48
3 AdobeAGM 0x01abe59d AGMInitialize + 3243373
4 AdobeAGM 0x01abf1ed AGMInitialize + 3246525
5 AdobeAGM 0x01ac4de0 AGMInitialize + 3270064
6 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
7 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
8 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95ff5fa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x15f8b42f APXGetHostAPI + 2599903
4 com.adobe.adobeswfl 0x15d2453f APXGetHostAPI + 81135
5 com.adobe.adobeswfl 0x15f8b51c APXGetHostAPI + 2600140
6 com.adobe.adobeswfl 0x15f8b587 APXGetHostAPI + 2600247
7 com.adobe.adobeswfl 0x15f8b6a6 APXGetHostAPI + 2600534
8 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95ff5fa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x15f8b42f APXGetHostAPI + 2599903
4 com.adobe.adobeswfl 0x15d2453f APXGetHostAPI + 81135
5 com.adobe.adobeswfl 0x15f8b51c APXGetHostAPI + 2600140
6 com.adobe.adobeswfl 0x15f8b587 APXGetHostAPI + 2600247
7 com.adobe.adobeswfl 0x15f8b6a6 APXGetHostAPI + 2600534
8 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95ff5fa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x15f8b42f APXGetHostAPI + 2599903
4 com.adobe.adobeswfl 0x15d2453f APXGetHostAPI + 81135
5 com.adobe.adobeswfl 0x15f8b51c APXGetHostAPI + 2600140
6 com.adobe.adobeswfl 0x15f8b587 APXGetHostAPI + 2600247
7 com.adobe.adobeswfl 0x15f8b6a6 APXGetHostAPI + 2600534
8 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95ff5fa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x15f8b42f APXGetHostAPI + 2599903
4 com.adobe.adobeswfl 0x15d2453f APXGetHostAPI + 81135
5 com.adobe.adobeswfl 0x15f8b51c APXGetHostAPI + 2600140
6 com.adobe.adobeswfl 0x15f8b587 APXGetHostAPI + 2600247
7 com.adobe.adobeswfl 0x15f8b6a6 APXGetHostAPI + 2600534
8 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x9b114fce semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x98de2071 MPWaitOnSemaphore + 104
2 MultiProcessor Support 0x29618124 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x98de22ce PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
5 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
6 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x9b114fce semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x98de2071 MPWaitOnSemaphore + 104
2 MultiProcessor Support 0x29618124 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x98de22ce PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
5 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
6 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x9b114fce semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x98de2071 MPWaitOnSemaphore + 104
2 MultiProcessor Support 0x29618124 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x98de22ce PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
5 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
6 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x9b119b76 __semwait_signal + 10
1 libsystem_c.dylib 0x9896afb7 nanosleep$UNIX2003 + 219
2 com.adobe.illustrator.plugins.Scripting Support 0x0fd5194b PluginMain + 447467
3 com.adobe.illustrator.plugins.Scripting Support 0x0fd33b23 PluginMain + 325059
4 com.adobe.illustrator.plugins.Scripting Support 0x0fd51a58 PluginMain + 447736
5 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
6 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
7 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 15:
0 AdobeAGM 0x01ad24ee AGMInitialize + 3325118
1 AdobeAGM 0x01ad60c2 AGMInitialize + 3340434
2 AdobeAGM 0x01a71fe5 AGMInitialize + 2930613
3 AdobeAGM 0x01a72185 AGMInitialize + 2931029
4 AdobeAGM 0x01a70460 AGMInitialize + 2923568
5 AdobeAGM 0x01ad529b AGMInitialize + 3336811
6 AdobeAGM 0x01b0fb68 AGMInitialize + 3576632
7 AdobeAGM 0x01b16555 AGMInitialize + 3603749
8 AdobeAGM 0x01a4f7ca AGMInitialize + 2789274
9 AdobeAGM 0x01a4cfba AGMInitialize + 2779018
10 AdobeAGM 0x01b10d48 AGMInitialize + 3581208
11 AdobeAGM 0x0179cdbc 0x1782000 + 110012
12 com.adobe.illustrator 0x006435fd AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3093997
13 com.adobe.illustrator 0x00642d54 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3091780
14 com.adobe.illustrator 0x00137057 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1155163
15 com.adobe.illustrator 0x00137737 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1156923
16 com.adobe.illustrator 0x001377ff AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1157123
17 com.adobe.illustrator 0x00137944 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1157448
18 com.adobe.illustrator 0x00137bcb AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1158095
19 com.adobe.illustrator 0x0013825d AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1159777
20 com.adobe.illustrator 0x0067905f AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3313743
21 com.adobe.illustrator 0x006792a9 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3314329
22 com.apple.CoreServices.CarbonCore 0x98de22ce PrivateMPEntryPoint + 68
23 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
24 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
25 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 16:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x95ff5c25 pthread_cond_timedwait$UNIX2003 + 71
3 com.adobe.illustrator 0x001397de AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1165282
4 com.adobe.illustrator 0x00136bb8 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1153980
5 com.adobe.illustrator 0x0067905f AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3313743
6 com.adobe.illustrator 0x006792a9 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3314329
7 com.apple.CoreServices.CarbonCore 0x98de22ce PrivateMPEntryPoint + 68
8 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 17:
0 libsystem_kernel.dylib 0x9b119a26 __recvfrom + 10
1 libsystem_c.dylib 0x9896b0c9 recv$UNIX2003 + 54
2 ServiceManager-Launcher.dylib 0x204032d7 Invoke + 54887
3 ServiceManager-Launcher.dylib 0x20402376 Invoke + 50950
4 ServiceManager-Launcher.dylib 0x20401227 Invoke + 46519
5 ServiceManager-Launcher.dylib 0x20401279 Invoke + 46601
6 ServiceManager-Launcher.dylib 0x20401303 Invoke + 46739
7 ServiceManager-Launcher.dylib 0x203fb706 Invoke + 23190
8 ServiceManager-Launcher.dylib 0x203fb8ef Invoke + 23679
9 ServiceManager-Launcher.dylib 0x203fc4cf Invoke + 26719
10 ServiceManager-Launcher.dylib 0x203fc5cd Invoke + 26973
11 ServiceManager-Launcher.dylib 0x203ff9b8 Invoke + 40264
12 ServiceManager-Launcher.dylib 0x203ffc61 Invoke + 40945
13 ServiceManager-Launcher.dylib 0x2040028f Invoke + 42527
14 ServiceManager-Launcher.dylib 0x2040048c Invoke + 43036
15 ServiceManager-Launcher.dylib 0x203f211a Login + 1654
16 ServiceManager-Launcher.dylib 0x203f36f7 Login + 7251
17 ServiceManager-Launcher.dylib 0x204009fb Invoke + 44427
18 ServiceManager-Launcher.dylib 0x20402f49 Invoke + 53977
19 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
20 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
21 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 18:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95ff4042 pthread_cond_timedwait_relative_np + 47
3 com.adobe.adobeswfl 0x15f8b3f7 APXGetHostAPI + 2599847
4 com.adobe.adobeswfl 0x15fa5e4e APXGetHostAPI + 2708990
5 com.adobe.adobeswfl 0x15f8b51c APXGetHostAPI + 2600140
6 com.adobe.adobeswfl 0x15f8b587 APXGetHostAPI + 2600247
7 com.adobe.adobeswfl 0x15f8b6a6 APXGetHostAPI + 2600534
8 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 19:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95ff4042 pthread_cond_timedwait_relative_np + 47
3 com.adobe.adobeswfl 0x15f8b3f7 APXGetHostAPI + 2599847
4 com.adobe.adobeswfl 0x161022b8 APXGetHostAPI + 4135528
5 com.adobe.adobeswfl 0x15f8b51c APXGetHostAPI + 2600140
6 com.adobe.adobeswfl 0x15f8b587 APXGetHostAPI + 2600247
7 com.adobe.adobeswfl 0x15f8b6a6 APXGetHostAPI + 2600534
8 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 20:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x9b114f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9b11416c mach_msg + 68
2 com.apple.CoreFoundation 0x90aa2d29 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x90aa2301 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x90aa1b1a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x90aa197b CFRunLoopRunInMode + 123
6 com.apple.Foundation 0x9ad39095 +[NSURLConnection(Loader) _resourceLoadLoop:] + 381
7 com.apple.Foundation 0x9ad38f0e -[NSThread main] + 45
8 com.apple.Foundation 0x9ad38e66 __NSThread__main__ + 1426
9 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
10 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
11 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 21:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x9b119ace __select + 10
1 com.apple.CoreFoundation 0x90af2b86 __CFSocketManager + 1158
2 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
3 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
4 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 22:
0 libsystem_kernel.dylib 0x9b114fb6 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.Rasterize 0x0fa1ab14 PluginMain + 79346
2 com.adobe.illustrator.plugins.Rasterize 0x0fa1b402 PluginMain + 81632
3 com.adobe.illustrator.plugins.Rasterize 0x0fa1b63a PluginMain + 82200
4 com.apple.CoreServices.CarbonCore 0x98de22ce PrivateMPEntryPoint + 68
5 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
6 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
7 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 23:
0 libsystem_kernel.dylib 0x9b114fb6 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.Rasterize 0x0fa1ab14 PluginMain + 79346
2 com.adobe.illustrator.plugins.Rasterize 0x0fa1b402 PluginMain + 81632
3 com.adobe.illustrator.plugins.Rasterize 0x0fa1b63a PluginMain + 82200
4 com.apple.CoreServices.CarbonCore 0x98de22ce PrivateMPEntryPoint + 68
5 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
6 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
7 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 24:: Dispatch queue: NetworkNearbyQueue
0 libsystem_kernel.dylib 0x9b114f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9b11416c mach_msg + 68
2 com.apple.CoreFoundation 0x90aa2d29 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x90aa2301 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x90aa1b1a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x90b64221 CFRunLoopRun + 129
6 com.apple.desktopservices 0x92d936c0 NetworkResolveContext::Resolve(__CFString const*, short&) + 236
7 com.apple.desktopservices 0x92d88b88 TFSInfo::FollowVirtualAlias(unsigned long, TCountedPtr<TFSInfo>&) const + 1044
8 com.apple.desktopservices 0x92d0dba2 TNode::FollowAlias(unsigned long) const + 178
9 com.apple.desktopservices 0x92d0c42e TNode::FollowAlias(TNodePtr&, OpaqueNodeRequest* const&, unsigned long) const + 1744
10 com.apple.desktopservices 0x92d27302 TNode::HandleResolveAlias(TCountedPtr<TNodeTask> const&, TNodePtr const&) + 92
11 com.apple.desktopservices 0x92ccea65 TNode::HandleNodeRequest(TCountedPtr<TNodeTask> const&, TCountedPtr<TVolumeSyncThread> const&) + 389
12 com.apple.desktopservices 0x92cce81c ___ZN17TVolumeSyncThread19PostNodeTaskRequestEP9TNodeTask_block_invoke_2 + 87
13 com.apple.desktopservices 0x92cce77a ExceptionSafeBlock(void () block_pointer) + 137
14 com.apple.desktopservices 0x92cce6eb ___ZN17TVolumeSyncThread19PostNodeTaskRequestEP9TNodeTask_block_invoke + 86
15 libdispatch.dylib 0x9affc77f _dispatch_call_block_and_release + 15
16 libdispatch.dylib 0x9aff9396 _dispatch_client_callout + 50
17 libdispatch.dylib 0x9affbb07 _dispatch_queue_drain + 410
18 libdispatch.dylib 0x9affcfe3 _dispatch_queue_invoke + 126
19 libdispatch.dylib 0x9affb39e _dispatch_root_queue_drain + 72
20 libdispatch.dylib 0x9affc722 _dispatch_worker_thread2 + 39
21 libsystem_pthread.dylib 0x95ff2dab _pthread_wqthread + 336
22 libsystem_pthread.dylib 0x95ff6cce start_wqthread + 30
Thread 25:
0 libsystem_kernel.dylib 0x9b11a046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x95ff2dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x95ff6cce start_wqthread + 30
Thread 26:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95ff4042 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x98e1588d TSWaitOnConditionTimedRelative + 161
4 com.apple.CoreServices.CarbonCore 0x98e1544a TSWaitOnSemaphoreCommon + 531
5 com.apple.CoreServices.CarbonCore 0x98e155fd TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x98df5c00 TimerThread + 89
7 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
8 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
9 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x1c2ef830 ebx: 0x1c2ef830 ecx: 0x97db07b9 edx: 0x60000000
edi: 0x1c2f37c0 esi: 0x97bdf0d4 ebp: 0xbfffedd8 esp: 0xbfffeda8
ss: 0x00000023 efl: 0x00010206 eip: 0x939fb4a7 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x60000020
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x1000 - 0x10ddfe7 +com.adobe.illustrator (39 - 15.1.0) <A59087EC-3C72-CC25-4C18-47FAB3D91DFE> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x13fe000 - 0x14cbfe7 +AdobeAXEDOMCore (0) <F76D74DC-FD5A-9783-C447-2E58773DA7E1> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x153d000 - 0x154dfff com.apple.carbonframeworktemplate (1.0 - 1.0) <02AB017F-BF6A-B96F-9D39-5F23B36EF2E5> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
0x1554000 - 0x156fff9 +AdobePDFSettings (1) /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSetting s
0x158a000 - 0x15cefff +com.adobe.illustrator.aiport (AIPort version 1.0 - 1.0) <65C09343-06AC-9256-3260-70AFDEA99C82> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/AIPort
0x1633000 - 0x1633fff +SPBasic (0) <00D26E34-33A4-31BF-3516-87513A07D019> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x1638000 - 0x163effb +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <5B4C881B-6885-96F2-BD05-BE9C44A7546C> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x1647000 - 0x175cfff +AdobeACE (1) <BFF50B9A-8BCA-08D1-0260-FF251DA05EC7> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x1782000 - 0x1ca8fff +AdobeAGM (1) <72363979-F9A0-0EA2-3E16-AB8D6EA0F12E> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x1df2000 - 0x1e2efff +AdobeARE (1) <B2DBDCF9-944F-7C5A-43CF-A5E207BEE94B> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x1e38000 - 0x1e5eff6 +AdobeAXE8SharedExpat (0) <5848BBCE-3A3E-66EE-5527-97A96F0CA4CC> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
0x1e71000 - 0x1e8cfff +AdobeBIB (1) <5AA925B7-D30E-B230-1B81-7CB6E3B4F2DB> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x1e97000 - 0x1eb8ff7 +AdobeBIBUtils (1) <1B33B3A5-2460-EDE8-C54F-16C0335C613D> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x1ec5000 - 0x21b7ff7 +AdobeCoolType (1) <90757246-5467-2606-4095-19B63B255F2F> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x2244000 - 0x22dcfff +com.adobe.AdobeExtendScript (ExtendScript 4.1.28 - 4.1.28.13048) <A9394CC7-8E48-FE0F-FDB5-37D0FE77435B> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
0x233d000 - 0x2420fef +AdobePDFPort (1) <26DE29E1-7799-DBE8-47AE-A95FEA7DE1EB> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
0x2458000 - 0x2a8dfeb +AdobePDFL (1) <B295BDBD-65E8-CE6D-865B-79276D0507B2> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
0x2bc3000 - 0x2c50ff7 +com.adobe.AdobeScCore (ScCore 4.1.28 - 4.1.28.13048) <68FB7168-645E-BD55-5EAA-007315B53997> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x2c97000 - 0x2d37fef +AdobeSVGExport (0) <9B8AE7D4-C7C8-B594-9E31-BEDC07A98A56> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
0x2d63000 - 0x3001ff2 +AdobeSVGRE (0) <95F2CE86-4B2D-C3DE-A783-8E0A0B24F74C> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
0x30df000 - 0x3137ff7 +AdobeXMP (0) <73329999-C364-2451-6574-4D0277057D19> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x3147000 - 0x31d3fef +AdobeXMPFiles (0) <A72BD678-CAD0-0C2A-0989-11E87B154AB5> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x320c000 - 0x32d9ff3 +libicui18n.dylib.36.0 (36) <08F15219-7F35-574E-7725-1ACAA1B18A00> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/3.6/libicu i18n.dylib.36.0
0x333c000 - 0x3416fef +libicuuc.dylib.36.0 (36) <5EE72009-40B3-7FB7-3A49-576AEDE0D400> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/3.6/libicuuc.dylib.36.0
0x3456000 - 0x3e06fff +libicudata.dylib.36.0 (36) <02108DEA-3DD2-14BE-DAEB-BE522B619C1D> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0
0x3e09000 - 0x41e1ff7 +AdobeMPS (1) <272DAEDE-FC7E-B412-7C97-CF47FF6BF242> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x4318000 - 0x4386ffb +com.adobe.amtlib (amtlib 4.0.0.21 - 4.0.0.21) <3090D254-587A-A820-DBCD-729C27532FC8> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x439d000 - 0x442eff7 +libicucnv.dylib.36.0 (36) <581475CC-C039-1B42-49BA-71811D8B4E15> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/3.6/libicucnv.dylib.3 6.0
0x444d000 - 0x4633ff7 +com.adobe.linguistic.LinguisticManager (5.0.0 - 11696) <AF804353-8B13-7180-F2C8-832361EB2D5A> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x46c5000 - 0x4730fe7 +com.adobe.amt.services (AMTServices 4.0.0.21 [BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00] - 4.0.0.21) <018F21DE-7E2E-C850-4C32-D4A2131ABF74> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/A/amtservices
0x474c000 - 0x47c9fff +AdobeOwlCanvas (1) <6718BCAA-AAF5-07C2-B2F5-D7CD3BF5B924> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas
0x47e7000 - 0x491ffe7 +WRServices (0) <87183F9D-17F4-6BDC-66A9-8FD34F320118> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x4964000 - 0x4968ffc +com.adobe.AdobeCrashReporter (3.0 - 5.5.20101001) <EA9B7B55-7FE5-14D2-FBAE-817121F94086> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
0x496f000 - 0x49c5ffb +com.adobe.headlights.LogSessionFramework (2.1.2.1263) <5B594BC9-5222-651B-6B70-7AD067035B1A> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x4a0e000 - 0x4a43fef +com.adobe.pip (5.5.0.1272) <4AD1ED99-8BB9-B49E-16E5-B7E7A97AAA99> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
0x4a4e000 - 0x57a0feb +com.adobe.psl (AdobePSL 12.0.0.11086 - 12.0.0.11086) <ED38DE4D-2205-917F-EACE-6421DDE56A5B> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
0x5af7000 - 0x5c74fef +com.adobe.dvacore.framework (dvacore version 5.0.0 - 5.0.0.0) <49B04BBB-7249-AF03-A7B2-770443BA4AFB> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
0x5df1000 - 0x60e1fef +com.adobe.dvaui.framework (dvaui version 5.0.0 - 5.0.0.0) <DDA3FFE0-C30C-9863-BD85-114636A448CE> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
0x640e000 - 0x6754ff3 +com.adobe.dvaadameve.framework (dvaadameve version 5.0.0 - 5.0.0.0) <B7CF0778-96A1-0864-1BBA-63622803E3A3> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/dvaadameve.framework/Versions/A/dvaadameve
0x6c68000 - 0x6c7afef +com.adobe.dvaai.framework (dvaai version 5.0.0 - 5.0.0.0) <A25DFA28-3208-0C10-BDC4-F164755BCDC6> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/dvaai.framework/Versions/A/dvaai
0x6c9e000 - 0x6ca4fef +com.adobe.boost_date_time.framework (boost_date_time version 5.0.0 - 5.0.0.0) <2CFE7AA3-09A8-EB42-AFEA-F7FB4D7DBC6F> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
0x6cb6000 - 0x6cc1ff3 +com.adobe.boost_filesystem.framework (boost_filesystem version 5.0.0 - 5.0.0.0) <90073BD0-99ED-2715-64B8-2BB79D6F619F> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/boost_filesystem.framework/Versions/A/boost_filesyste m
0x6cd6000 - 0x6d54fe2 +com.adobe.boost_regex.framework (boost_regex version 5.0.0 - 5.0.0.0) <BCC13CF6-F0A5-1C84-422B-7B11E5BB061A> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/boost_regex.framework/Versions/A/boost_regex
0x6dba000 - 0x6dc4fff +com.adobe.boost_signals.framework (boost_signals version 5.0.0 - 5.0.0.0) <88FE6D06-B15C-787D-C69C-F522CD8D3F3E> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/boost_signals.framework/Versions/A/boost_signals
0x6dd8000 - 0x6ddaffb +com.adobe.boost_system.framework (boost_system version 5.0.0 - 5.0.0.0) <4E80B05E-DF55-2776-C886-02DFE2F104CD> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system
0x6de3000 - 0x6deaff2 +com.adobe.boost_threads.framework (boost_threads version 5.0.0 - 5.0.0.0) <79C1A64C-42C7-26D1-E005-D6CB753F9B2B> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
0x6dfb000 - 0x6e59fe2 +com.adobe.boost_serialization.framework (boost_serialization version 5.0.0 - 5.0.0.0) <8CAB6FC6-5F13-A5C5-DF9C-41EE813A0833> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/boost_serialization.framework/Versions/A/boost_serial ization
0x6f31000 - 0x70d0fe7 +com.adobe.owl (AdobeOwl version 3.0.89 - 3.0.89) <04CA525C-D4E0-DE62-BF07-D9EF6386AA58> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x713d000 - 0x71aafef +FileInfo (0) <4A4C74F9-CA83-B174-F56D-F7671DC61389> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
0x71c7000 - 0x7203ff7 com.apple.vmutils (4.2.1 - 108) <37A7D6A9-0BA7-39D9-A203-7123124A18B0> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x721d000 - 0x7220ffc +com.adobe.ape.shim (adbeape version 3.1.74.12761 - 3.1.74.12761) <FE2ABE8A-1D3F-7AF5-297C-D22FC3E0FBDA> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
0x72f4000 - 0x72f5ffd com.apple.textencoding.unicode (2.6 - 2.6) <27946D57-CEFB-3EF1-B124-4A39D2621738> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0xc299000 - 0xc309feb +com.adobe.adobe_caps (adobe_caps 4.0.42.0 - 4.0.42.0) <55D7D2EA-D21E-98B1-77C6-58C0A0E07051> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
0xc314000 - 0xc31cfff +com.adobe.asneu.framework (asneu version 1.7.0.1 - 1.7.0.1) <80195B5C-2C67-D841-232C-74FCAB79D304> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/asneu.framework/Versions/A/asneu
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0x106e3000 - 0x106f4ffb +com.adobe.illustrator.plugins.Segment ToolsHi,
I'm having exactly the same problem as you, I don't suppose you have found a fix for this have you?
Only consistent clue i'm picking up from the error logs in console is "CarbonGestureEndEventMonitorHandler", no idea what this relates too though.
Thanks,
Arron -
Cant unninstall lightroom 5.4 needed for install update 5.5, i have delete all file and registry but install fails again and again, now i i cant use lightrrom .. grins.
I use SSD disk and i cant have lot of uninstal file (have to clean disk often)
Thanks for helpHello Jeff,
Many thanks for your answer, i use windows 8.1! I have found the problems: For install the news version the install need the old installer (but i delete all installer, cause they use a lot place on hard drive (SSD)).
I have desinstall the whole Adobe and réinstalled it, i have save the whole installer on a external disk. So when the installer asked the old installer i indicate to programm my external disk ans all works good now.
Many thanks for you help, i have just do not to delete old file (sad to have to save old installler just for install the new).
Wallie
(sorry my english) -
hi...i have a macbook pro with a forgotten efi password.i want to remove it for install a new OS....please help me!!
No. The only people that can help you are at an Apple store.
Just how in the world did you forget a Boot EFI password?
Next time you buy a computer don't set a EFI/BOIS password. If you must WRITE IT DOWN so you can always refer to it. -
I can't update the downloaded app while can install the new other app
I can't update the downloaded app while my id and password is correct. When I complete the password, it seems updating app but nothing change and it takes only shot time. But I can do the same for install other new app from iTunes with no problem. So now my phone has lots of unupdated app.
Before this problem occur, my appleID has a problem. It can't sign in although I fill the correct password. It bring me to answer security question but it's wrong. So I choose to unlock my Apple ID by reset password via reserved email. It can complete the process but seems to be I create the new Apple ID although that ID is same as the previous one. After that I can't update app anymore.
Could anyone help me on this? Thanks in advance.If you're a school, Apple has a trade-in program for educational institutions you could look into to upgrade to newer iPods:
http://www.apple.com/education/docs/Apple-Trade-InProgram.pdf
Otherwise there's nothing Apple could tell you other than sell the iPods or find a reseller willing to accept them on trade. A first-generation iPod touch will not run any version of iOS later than 3.1.3, and a second generation iPod touch nothing later than 4.2.1. There are still apps that run on those versions, but they're getting fewer and fewer. Getting newer iPods is going to be your only avenue to being able to run more current apps. And if you do, I'd advise expecting only a two-year lifespan out of them, at least as far as keeping up with the latest version of iOS and apps is concerned.
Regards. -
I've been using a Vista system for the past couple years and had ID CS5.5 installed. A few days ago, my HDD crashed and will not boot. It's gone. So I've installed a new drive, installed Windows 7, and am in the process of reloading my programs. I've had no problem until attempting to load ID CS5.5, which is a full retail version I purchased directly from Adobe by phone about a year ago. It accepts the serial number, but when I select "Next", I get another prompt saying although the serial number is valid, it needs a serial number from a previous version....which I don't have since I didn't have a pervious version....and my copy of CS5.5 is NOT an upgrade version.
I contacted Adobe customer service and got someone in India who obviously didn't understand the issue, and continually pushed to purchase the most recent version....which I DO NOT want to do. All I want to do is use the same CS5.5 I've been using. I ended up having to terminate the conversation.
I then contacted the person who builds my systems, and he said he'd had the same problem several times with Adobe activation involving customer computer crashes. He went on to tell me that I first have to de-activate from the old system, then re-activate on the replacement system. But in my case, the HDD is fried and I'm not able to de-activate my ID CS5.5.
So I'm in a catch-22. I have a perfectly good CS5.5 that I've paid for and now can't use. I feel like I'm being punished because my computer crashed...which wasn't my fault, and it's not like I'm trying to load CS5.5 on a second system. It's simply a replacement system due to the crash.
What can I do?
Thanks
DennyThanks Dov. I hadn't accessed my Adobe account for quite a while, so just did and was reminded that my CS5.5 is in fact an upgrade to CS2 that I'd purchased a long time ago and forgot about it. My fault. I loaded CS5.5 as a trial, so was able to enter the serial number for CS2 as the previous version, and it activated.
But I agree, the person I spoke to should not treat any customer in that manner. Must be working on commission sales...and they were going to charge me for their "Expert help and advice". -
My hard drive crashed and nothing recoverable, local Apple Store installed a new drive. How can I go back and download the apps I had purchased for my previous configuration, for instance Lion 10.7, and Photoshop Elements 10?
A blank drive needs to be formatted first, you do that hold c boot (or hold option key boot) from the 10.6 install disk (or Lion USB)
Read how to format the drive in Disk Utility here
https://discussions.apple.com/docs/DOC-3044
How to install OS X
https://discussions.apple.com/docs/DOC-3251
Software Update fully,
Hold the option key and click on Purchases when in MAS to download your 10.7 etc. -
2007 Intel Imac, installed a new Hdd. Started up with the install disc but it doesn't find my Hdd when asking for a destination volume to install the Mac OS. The Hdd is recognized in system profiler. Any ideas?
Welcome to Apple Support Communities
The hard drive is not formatted, and it must be formatted in "Mac OS Extended (Journaled)" in order to install OS X.
Close the OS X installer, and go to Utilities menu (on the menu bar) > Disk Utility. Then, format your hard drive in "Mac OS Extended (Journaled)" as Format > http://pondini.org/OSX/DU1.html Finally, close Disk Utility and install OS X -
The hard drive for my MacBook Pro recently crashed. I purchased and installed a new hard drive (i.e. a Samsung SSD). When I try to re-install the Mac operating system, I come to the part of the installation instructions where you are asked to choose a disk to install the software. However, there is no disk listed in the selection screen. Why is there no disk in the selection screen?
Welcome to Apple Support Communities
You haven't formatted the SSD, so you can't install Mac OS X.
First, close the OS X installer and open Disk Utility. Then, choose the SSD at the top of the sidebar, go to Erase tab, choose "Mac OS Extended (Journaled)" as "Format", and press Erase. Finally, close Disk Utility and reinstall OS X. See > http://pondini.org/OSX/DU1.html -
Running 10.8.5, I dropped MacBook Pro 2012 and HDD never rebooted again. Replaced with SSD and MacBook Pro works fine. Tried crashed HDD via external USB but neither Disk Utility nor Data Rescue 3 recognize crashed HDD. Have also tried leaving crashed HDD installed and booting from remote HDD or from Data Rescue in DVD drive, in both cases where damaged HDD is left installed and an alternative boot method is used, I get from the all gray screen to the Apple with a progress bar on bottom. Progress bar hits about 15% and then screen goes black (but unit does not shut down). Damaged HDD makes no noises.
My question is: what's the best way to recover data off of the crashed HDD if neither Disk Utility nor Data Rescue 3 recognize it? I have some accounting docs and home movies/photos that are lost and don't want to spend thousands to recover. I've heard of Linux (Ubuntu) programs to read and transfer directories or is this a Genuis Bar or Disc Savers type problem? Thanks!many HDD companies have data recovery services such as:
http://www.seagate.com/services-software/data-recovery-services/
You can read more here:
http://lifehacker.com/5982339/diy-data-recovery-tricks-for-when-your-hard-drive- goes-belly-up -
Help - mail keeps crashing after I installed Mavericks!
I have just installed the new Mavericks operating system and I can no longer open mail. I am beginning to panic as I have dozens of folders and thousands of important emails saved and need access to them tomorrow. Please help!
I solved the problem by disabling all Internet Accounts in the System Preference and re-enabling them one by one. I found that a few settings crashed the Mail app., mainly for those Microsoft Exchange accounts. I deleted them and set them up again then it works fine now. No more crash when I open the Mail app. Hope this procedure helps those with similar problems, too.
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