Freetalk Conference for Panasonic TV's

Just under a week ago I bought the Freetalk Conference device for my Panasonic TV.  I have received the item today via Instore Shop, It does not work with my TV despite it being sold as doing.  I am struggling to find out who I need to speak to resolve this and get the item sent back for a refund.
Can someone please help as the after sale support and service from Skype seems non-existant?
Regards

Having the same issue with a Panasonic Blu Ray player and Freetalk webcam purchased on through the Skype Shop, via a third pary that distributes the freetalk webcam. Panasonic technical support told me that they do not provide support for webcams and recommended using the Panasonic branded webcam. The freetalk customer support has be nonresponsive to this issue. I believe that there is an issue with the compatibility of the freetalk and Panasonic products, however no  one is willing to fix this issue and Skype continues to market these products as compatable. Frustrated as well!

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    I purchased a Panasonic Blu ray player and freetalk webcam from the Skype shop website and only the audio (no video) is being transmitted from the blu ray player on Skype. Skype, Panasonic, and Freetalk have no explaination for my issue, so I would like to know if anyone is successfully using the Freetalk webcam or if I should look to purchase the Pansonic brand webcam for my Panasonic blu ray player to use with Skype.

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    Options 
    2 weeks ago - last edited 2 weeks ago
    Hi Everyone,
    eBuyNow would like to thank everyone for their posts and for being so patient while working hard to find a solution for the compatability issue some people were experiencing with their FREETALK Conference HD camera working with their Panasonic Blu-ray player or Panasonic TV.  The firmware version of some cameras was the reason for the issue.  Please follow the simple steps below to update the firmware version to 2703.
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    Save the Binary File onto your desktop
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    Plug the Camera into the Windows PC’s using any available USB port
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    Click to open the Binary File you had saved
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    Click “Update Firmware” button
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    Unplug the camera from the Windows PC
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