Freeze during start-up following software update.

Hello everyone-
I would be so grateful if anybody can offer any help on this situation.
Software update helpfully popped up today with two suggested updates;
1) An itunes update to allow to use the new apple tv etc ?which version
2) An OS update, which had something to do with powerpc in the title, and i assume is 10.4.11
I ran these, and the itunes one seemed to go okay (at least the green tick box appeared in software update.)
Subsequently, though, I opened itunes (or tried to) and got a message that said itunes needed at least os10.4.9 to now work.
I tried to open 'About this mac' to find out which version I was upgrading from, and insted received the 'select user' login screen.
Thinking I had perhaps accidentally selected 'logout user' I went back in and the same thing occurred.
The computer then crashed - went to blue screen and became unresponsive.
I restarted, and now what happens is I get the grey screen with the apple, then the blue screen with the box saying 'Mac OS X' and the apple and the bar that should go blue, but it seems to freeze on this screen (with bar not even beginning to turn blue) and the spinning rainbow umbrella. This has been like this for about an hour now, so I don't think anything is happening.
(I've also tried to boot into safe mood - by holding down shift - to no avail.)
Reading through the posts, it seems problems after software update aren't too uncommon, but I'm a little unsure of how best to proceed as I don't have the start up disks for this computer and it - as ever - contains a lot of valuable information to me.
Questions, then:
1) How best to attempt to recover the data from the broken powerbook? I have a macbook pro at home with enough disk space to back up everything on here, but what is the best way to do this? I don't want to use this information whilst on the macbook pro as such, just put it there (via firewire target mode) whilst I hopefully fix the powerbook. is there an automated way to do this?
2)I do have the install disks from the macbook pro here, which are 10.4.9. Can I try to sue these on the powerbook, or would that be a bad idea as the hardware is different?
3)Any other suggestiosn/things to try with the powerbook?
Thank you so very much for any help you can give!
All best wishes,
Simon

Hello-
Sorry this has taken so long.
I managed to transfer all files via firewire target mode, and have now (finally) located the discs that came with the computer.
I have used these to run disk utility and repair disk and permissions? Permissions seemed to fix loads of stuff.
But it still won't start.
Am I right that I now need to do an 'archive and install'. (When i get to the 'select destination disk' screen, the HD has a yellow warning triangle over it, which reminds me that the OS I am installing (10.4.?1) is older than the (non-fucntioning) current one 10.4.11.
(Also, I read elsewhere about simply installing the fixed combo update fropm apple, but I suspect I need to be able to get the machine to boot to do this - can't work out ho0w to do this whilst running install disks, though maybe from a USB memory pen?)
If I do archive and install, what becomes of:
a) Proprietory software which had to be activated online via a code. (I use a programme called 'Final Draft' and it comes with only two logins. I'm pretty sure I used one on an old computer. My question then is if I do archive and install is it likely I will lose the old access? (I suspect so! And wonder if this also goes for Word?)
b) itunes and purchased music (I think I am actually about up to machine number five on some of these songs...)
As ever, thanks so much to anyone for any help you can offer.
Simon

Similar Messages

  • Z10 freezes during start up

    My z10 freezes during start up. First I can see the red led on, then the BB logo and "blackberry" on the screen and it stays there forever.
    I have tried to update the OS, using BB update software option, at which after resetting my Z10 the green led stays on, though I cannot update it, getting the error message "error downloading Blackberry Desktop Software".
    Any ideas ? I need to recover information in the phone's internal memory.
    Thank you !!!

    So I did the Disc Utility, and the disc was sucessfully repaired. I restarted the iMac and got to exactly the same place as before: "Login window started" where it froze again. I turned it of, restarted in Safe Mode and it froze at the same spot.
    Is the next step to try reinstalling the OSX? I didn't see an option to install in place ie leave all my files intact. There's an "Archive and install" option. Does this just archive the system folder and erase all my other files. I'm pretty much backed up but I'd much prefer not to erase the files if I can avoid it.
    Thanks

  • ITunes freezes during start up

    I have an iMac bought last year.
    2.7 GHz Intel Core 1.5
    8GB 1600 MHz DDR3
    OS X Version 10.9.4
    iTunes 11.3
    My iTunes starting freezing during start up about a month ago.  As soon as it begins to sync with my iPhone I get the beach ball and have to force quit.  I have tried reinstalling it, starting with WiFi off, and other hints from the forums with no success. Any ideas or help is very much appreciated.

    I am having the same problem? I installed the iTunes update and it asked to restart the system... but it never came back up... just stays on the reboot page. How do I fix this?

  • MacBook Pro freezes during start up and safe boot

    MacBook Pro freezes during start up and will not start in safe boot in recovery, it goes back to apple screen with spinning gear

    Stinkster,
    does your MacBook Pro have a removable battery? If so, then it originally came with grey installation DVDs. If it doesn’t have a removable battery, look on the bottom of your MacBook Pro for its serial number (it’s etched there in tiny print). If its serial number has eleven characters, write down the last three of them; if it has twelve, write down the last four. Include the three or four characters in your reply; they can determine which model MacBook Pro you have, and the model will determine whether it originally came with grey installation DVDs or not.
    If your MacBook Pro did originally come with grey installation DVDs, then you’re going to need to find them (or buy a replacement pair from Apple or iFixit) to reïnstall Mac OS X on your current hard drive, or to install it on a replacement hard drive.

  • Freezes during start up

    My iMac 1.25GHz is freezing during start up. When I turn it on, I get the happy chime, the gray apple and cycling cog etc, it gets all the way to the text box that says "waiting for printing services" and then either the screen goes blue and the mouse arrow freezes or i get a dialog box saying I need to restart the computer. I've tried resetting the PRAM and PMU but no joy.
    Any suggestions would be appreciated,
    Thanks

    So I did the Disc Utility, and the disc was sucessfully repaired. I restarted the iMac and got to exactly the same place as before: "Login window started" where it froze again. I turned it of, restarted in Safe Mode and it froze at the same spot.
    Is the next step to try reinstalling the OSX? I didn't see an option to install in place ie leave all my files intact. There's an "Archive and install" option. Does this just archive the system folder and erase all my other files. I'm pretty much backed up but I'd much prefer not to erase the files if I can avoid it.
    Thanks

  • Can I update OS X if my 2011 GPU failing Macbook usually freezes during start up?

    I have 2011 Macbook Pro (one of those that usually freezes during booting due to GPU failure). My Macbook will only boot if the GPU doesn't kick in during the start up. (When I'm very lucky the computer will get to the desktop and I can disable the GPU with gfxCardStatus). Sometimes I can boot the machine if I wrap it in a blanket to overheat it. Then it won't activate the GPU during booting if I'm lucky.
    This is my question: Can I update my OS X if I maybe have to reboot a frozen machine 50 times before I reach the desktop? This would very probably mean that the OS would install and then ask for a reboot. And then I would maybe have to power off and retry to reboot many many times. Would this FUBAR the system. or would it work when I finally got it up and running?
    I guess the REAL question is: Is the update installed 100% BEFORE the reboot, or are some of the updates installed AFTER the reboot? If that is the case, I would think it would have an effect if I had to power down the machine 50 times to get that one "lucky" reboot?

    Thank you for replying! Is there any way to confirm this?

  • My iPhone will not start after new software update. Freeze on apple screen

    I updated the phone software today through the new software update directly from the phone and it will not restart past the apple screen. I have tried a hard restart, no dice.
    wish I had waited.

    Got it back up and working by putting in recovery mode and restoring through itunes, but lost lots of settings and app. info. I took about 4 efforts to resync after restore, not sure why, certainly not smooth or intuitive. 2 hours of my life I wish I had back.

  • Imac freezes during start-up. Seems to be caused by Airport issue.

    My Imac freezes during startup. I have tried starting it in safe mode without any luck. After the initial start sequence when it gets to this point: Airport linkup en1, the computer starts writing the same line endlessly: com.apple.launch [1] (com.apple.mDNSRsponder [2710]): posix_spawnp (“/usr/sbin/mDNSResponder”,...): No such file or directory
    I am not a technician and new to Macs too. I have tried almost everything in the supportfile about freeze issues. I am not able to start the Mac in safe mode. I have repaired the disk. I have tried reinstalling the software, but this fails too.
    Did a couple of changes on the timecapsule before it happened (creating a network and new security settings and backup settings) and installed Photoshop Elements 9 and did a lot of file restructuring. Left the computer open and came back to a blue screen. Since then I have been unable to start.
    My macbook works fine with the changes. I am stuck - what to try now?
    I need my files and they are luckily on the timecapsule, but i am not able to open the imac-bundle file on the macbook, why?
    Thanks for helping.

    did a lot of file restructuring.
    In Finder>Go>enter /usr/sbin do you see mDNSResponder listed there?
    Try Repairing Permissions for the Volume in Disk Utility (Note: may take a long time in 10.5.8)

  • Freeze during start: Black screen with cursor

    I have an L305-5955, probably infected by a virus (?) which freeze during booting (also with a backup CD) ending with a black screen and the cursor. Someone has an idea how to solve this? Thank's a lot for any help.

    Choose Startup Repair from the System Recovery Options menu.
    If that doesn't do the trick, go back to the System Recovery Options menu and do a System Restore.
    If that doesn't fix things either, go back to the System Recovery Options menu and follow the directions here,
       How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair start...
    -Jerry

  • HT201262 No start up after software update?

    I have been unable to restart me computer after a software update (White screen/apple logo/spinning wheel continuously). I have tried to start up in safe mode (holding down shift key) but it hasn't worked. Any ideas?
    Thanks

    General advice on updating:
    It is worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
    So before you do anything else:
    If you can, make a full backup first to an external hard disk. Ideally you should always have a bootable clone of your system that enables you to revert to the previous pre-update state.
    Turn off sleep mode for both screen and hard disk.
    Disconnect all peripherals except your keyboard and mouse.
    1. Repair Permissions (in Disk Utility)
    2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
    At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
    3. Download the correct version of the COMBO update from the Apple download site. If your car runs on gasoline you would not want to fill the tank with diesel, so don’t try to install the PPC updater on an Intel Mac!
    The 10.4.11 Combo Updater for PPC Macs is here:  http://support.apple.com/kb/DL170
    And for Intel Macs here:  http://support.apple.com/kb/DL172
    If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
    Full details about the 10.4.11 update here:  http://support.apple.com/kb/TA24901?viewlocale=en_US
    More information on using Software Updater here:
    http://support.apple.com/kb/TA24901?viewlocale=en_US
    Using the Combo updater ensures that all system files changed since the original 10.4.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.4.10 to 10.4.11. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
    Now proceed as follows:
    4. Close all applications and turn off energy saving and screensaver.
    5. Unplug all peripherals except your keyboard and mouse.
    6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
    7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
    8. Once your Mac is awake, repair permissions again, and you should be good to go!
    If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious!
    9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a weeks or two while you regularly check their websites for updates. This applies particularly to plug-ins for Safari 3.
    N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
    Lastly, Apple's own article on the subject of Software Update may also be useful reading:
    http://docs.info.apple.com/article.html?artnum=106695
    [b]If you are updating Safari (or just have):[/b]
    Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up.  If you have installed an OS update and Safari is crashing, the very [i]first[/i] thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
    So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari. Remember: Tiger up to 10.4.10 used Safari 2.0.4 or, if you downloaded it, Safari 3.0.3 beta. Safari 10.4.11 used Safari 3.0.4 which was [i]not[/i] a beta. If Safari 3.1.2 on 10.4.11 is not the fastest browser you have ever used, then something is wrong!
    Moreover, trying to revert to Safari 3.0.4 (or worse still, version 2) when running 10.4.11 or 10.5 can have repercussions, as Safari 3.1.1 uses a completely different webkit on which other applications like iChat, Mail and Dashboard Widgets etc also rely, and may entail you having to reinstall an earlier operating system.
    [b][i]Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party ad-on.[/b][/i] Two such add-on that have been frequently mentioned here for causing such problems are Piclens and Pithhelmet. If you have them, trash them.
    Additional tips on software installation here:
    http://docs.info.apple.com/article.html?artnum=106692
    To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for  problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
    Again, the advice is to remove all Input Managers from the following directories:
    /Library/InputManagers
    ~/Library/InputManagers
    especially prior to system updates (they can always be added back one-by-one later).

  • IMac is freezing during start-up from OS X installation disk

    My iMac 27" is freezing during re-installation of the complete machine from Leopard OS X installation disk. The machine ends up (also in safe mode) with a screen showing something like "horse steps in the snow" as shown in both pictures, which can be seen on:
    http://whbakker.demon.nl/screen and http://whbakker.demon.nl/detail
    I cannot find a thread or a good suggestion, what to do to re-initialize the complete machine.
    Thank you in advance for your answers!
    Willem.

    willemhb wrote:
    My iMac 27" is freezing during re-installation of the complete machine from Leopard OS X installation disk.
    Can we assume you mean your Snow Leopard installation disc & that it is a grey one that came with this iMac?
    27" iMacs are new enough that they can't run Leopard (OS 10.5), nor can they run some of the earlier versions of Snow Leopard. The installer on the disc should check for this & refuse to attempt an install if it is the wrong one, but if you are trying to boot from the disc to start the install it will never get that far. This is because the earlier OS versions lack the necessary extensions to support the latest hardware in the iMac. Thus, a safe boot won't help since there is still no source for them.
    Also, if you have installed any aftermarket memory modules, it is possible they are not fully up to spec & incapable of running Snow Leopard. You may be able to verify this by starting up from the Apple Hardware Test, which you run from the original grey system disc by following the instructions printed on it. If you get an error with "MEM" in it, it means one or more memory modules is defective. If they are aftermarket ones, contact the supplier for replacements. If they are Apple-supplied modules they are covered by a one year Apple warranty (or 3 year one if you bought the Applecare protection plan).

  • Tiger does not start after failed software update

    Hi,
    I ran software update, to install updates for Tiger, 10.4.6. I got a prompt to shut the laptop down, and follow the instructions on startup of the laptop. I pressed the shut down button, I was then told by the instructions to hold down the power button until the white sleep indicator flashes, and the bar travels across the screen. I accidentally let go of the power button and it shut down halfway through the update (I cannot remember what the update was).
    Now, when I press the power button, the screen stays blank (no flash or anything), no sounds are produced, but the sleep indicator stays at half brightness, until I force shut down the laptop again (holding down the power button).
    How can I get this laptop to start up again normally?
    Thanks,
    George.

    Hi George,
    This sounds like a firmware update. Apple has a firmware restoration CD that you can make. What you do is download a disc image of the CD, burn it in another Mac, and then run it on your computer that's not working. The directions are kind of involved, so you might need to print them.
    Also, pay special attention on the firmware download page to the section where it tells you which computers it's good for. I've linked to version 1.7, but there are other versions available, too, depending on which computer you have.
    charlie

  • Freezes during "starting windows" message even after factory reset.

    I've gone through diagnostic tests and they've shown it wasn't a hardware error. After a failed update to windows 10 my computer rolled back to windows 7. After the rollback when attempting to boot win 7 It froze and hung on the starting windows screen.  At first i was able to boot in safe mode and navigate the desktop and drivers, but after plenty of failed fixes i had to result to a factory reset with alienrespawn. After the factory reset the issue still persists, and i can no longer boot up in safe mode. When i do, it tries to do first time installation and says that i has to reboot in normal mode to complete first time config. My computer didn't come with a disk so i can't re-install windows 7, and factory reset dosen't seem to fix the issue. All I need is to resolve this issue so i can get back with a clean slate to upgrade to windows 10. Any ideas?

    Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how your computer freezes during the "Starting Windows" message on your desktop, and I would be happy to help! Since your Alienware X51 computer is a Dell product, I recommend contacting Dell Technical Support for further assistance in this matter. Best Regards

  • System won't start up after Software Update problem

    I turned on the computer and ran Software Update. iTunes and others successfully updated, but there was a problem with the Quicktime update. The system required a restart to complete installations, so I did. The circle of lines was running around and around, but then blank screen and frozen cursor. I attempted to power down and restart, but to no avail. I restarted holding the Shift key and it loads up. I repaired priveledges and restarted. Still will not start up. Please, help me.

    You say that "it loads up" when you start with the shift key down. I assume that you mean the system boots up okay. If so, you are successfully starting up with a Safe Boot.
    According to Apple's KB article on What is Safe Boot, Safe Mode?, the Safe Boot is doing the following:
    - It forces a directory check of the startup volume.
    - It loads only required kernel extensions (some of the items in /System/Library/Extensions).
    - It runs only Apple-installed startup items (some of the items in /Library/StartupItems and /System/Library/StartupItems).
    The main goal of the Safe Boot is to repair the disk (filesystem) and to disable a variety of 3rd party extensions and startup items in the 3 folders listed here. Since you cannot startup normally after the Safe Boot, it seems that the disk repair did not fix the problem. So, most likely, you have some item in one of the 3 folders that is causing you trouble. Sometimes a 3rd party item is not compatible with an Apple upgrade and startup problems can occur after the upgrade.
    So, a troubleshooting strategy would be to start back up in Safe Mode and then to inspect these folder for some item that looks suspicious to you. One approach is to look at 3rd party items that have been recently installed. If you find something that you suspect, drag it onto the desktop and then try to restart normally. If you are able to reboot normally, you have found the problem.
    I hope this helps.

  • My MacBook pro freezes during start up after 30 secs. Any ideas?

    My MacBook pro freezes during startup while the logo is still showing and the moving circle stops after about 30 seconds. Any ideas please?

    On my Mac that DSMOS message appears about 20 seconds into the boot process.  Booting finishes about 30 seconds after that.
    Do those letters "v" really appear on the screen?
    Unfortunately, if those are the last messages on the screen, I see nothing there that explains the hang.  The next message I see after the DSMOS message is one about an AirPort daemon, although I'm not sure I understand any connection there might be between that and your hang.
    Since you don't have a system restore disc you won't be able to do the next thing I was going to suggest, which is to run the diagnostics that came with that Mac.  If you have an OS X 10.6 installation disc, you could try reinstalling OS X over the top of what's on it now.  Right after that finishes use Software Update to apply any missing OS X updates, or download and install the "combo" updater for the version of OS X 10.6 that you want.  If that Mac has a software problem doing that might help.

Maybe you are looking for

  • DigitalPersona no longer works with Firefox 4.01

    My HP laptop has a fingerprint reader which provides the "key" for digitalPersona personal -- which remembers and enters usernames and passwords for websites. When I upgraded to Firefox 4.01 it no longer works. I can swipe my finger, but digitalPerso

  • Website name coming up wrong

    I'm not very techie so I hope I can describe this correctly. I have 2 websites in iWeb, both have there own domain name. The second website keeps bringing up the first websites site name. Why does it do that? When iWeb sends me to the site, it is cor

  • Application Insights Online does not show data. How to find out where the problem is?

    Hi,  I have application insight set up, sometimes I see data online, but sometimes I don't. I am wondering how to:  1. Make sure the monitor is running for my application? 2. see there is data has been sent to cloud server? I tried to run DebugView b

  • Debugging in back ground

    Hi All, How to debugg a program which is run in background. Thanks, Raju

  • Java for OS X 10.5

    There is a problem, and the problem is that I can't find a Java SDK for the mac, or even if there is one included... I haven't really programmed in Java, and it would help alot if someone told me how to get started with writing files etc. plz help. -