Freeze issue in Premiere Elements 3

Hi,
We are trying to solve an issue with Premiere Elements 3 for a customer.
Yes, I know it a very old version, but it is just a home user & it has been working fine for him. He last used it several months ago with the same hardware & all worked fine.
Now when he goes to use it again it basically freezes up. If you turn the camera on it pops up asking the application to use. If you select Premiere Elements it opens up the window with "capture device offline" & doesn't seem to respond to any mouse clicks. If you go to task manager & end the task (often get a message Premiere is not responding), go into Windows Movie Maker this works fine - you can even control the camera (start, stop, etc).
If you start Premiere with the camera turned off you can seem to navigate around menus, etc no problem (until you turn the camer on & try to capture).
Consequently I assume that the hardware is OK. Because Premiere Elements worked before I presume that maybe an update or some new application is stopping it from working, but I'm not sure what it is.
Here is a summary of the system specs:
Win XP Home SP2
Premiere Elements V3.0
Sony DCR-HC96 (also tried their old Sony DCR-TRV355E but this gives the same symptoms)
Firewire (onboard Asus P5N-E motherboard)
Any thoughts would be greatly appeciated.
Gary.
Perth, Australia.

Hi Bill,
Thanks for your assistance.
I tried all of the items you mentioned, but it still gives the same result.
Interestingly once it freezes if I go to task manager & End Program (the only way to close it) I can go straight to Windows Movie Maker & it works perfectly - I can even control the play, stop, etc.
Whilst this sort of proves it isn't hardware, I had a spare firewire card so I disabled the onboard card & put in the new card - but the problem is still the same.
The next thing I have tried is to install the trial of Premiere Elements 9 (the customer is happy to buy this if it solves the problem), but the symptoms are basically the same. With the camera turned off, the software seems to work well & I can go in & out of all the menus. Once I turn the camera on, the device appears in the pull down list (something like MS DV ...) but none of the buttons (eg play, etc) work & it sort of freezes up & task manager says its not responding.
Any ideas would be appreciated.
Gary.

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Hello all,
I have made several attempts at transfering HD video files from my camcorder to my PC and then editing.
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6GB RAM
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640GB SATA drive, 7200 rpm
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Search Microsoft to find out how to redirect your Windows swap file
http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US
Trying to use only ONE Hard Drive for Video Editing
You are a music conductor, with a baton that you use to point to various parts of the orchestra... this is like Windows pointing to various parts of the hard drive to do Windows housekeeping or to load program segments for various functions
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http://www.amazon.com/Thermaltake-BlacX-eSATA-Docking-Station/dp/B001A4HAFS/ref=cm_cmu_pg_ t

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Hi there,
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film78
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Not enough information in order to help you.
Looking for
1. Properties of source media (including file extension and brand/model/settings of camera that recorded the video).
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duration and size of the project when performance is slow and freezing sets in? What are you doing in the program when this happens?
3. Using a pen and tablet device instead of a mouse?
4. Does problem exist if antivirus and firewall(s) are disabled?
5. Please describe computer environment, including dating on video card/graphics card driver version. Did you install the program to the
default Local Disk C? Where are the Scratch Disks directed and how much free space there?
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-> Hunt: thank you again for your help.
Ralph

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What computer operating system is your Premiere Elements 8.0/8.0.1 running on?
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Computer information.
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[Edit] Just noticed "PAL," so forget Fry's, unless they have opened some UK/Euro stores - sorry about that.

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