Freeze loses audiobook license on zen v p

my zen v + freezes a lot. when it does, it loses the netlibrary audiobook license for the books i have downloaded. no problems on playback until it freezes. books are still there, but no license. have twice replaced the firmware with the latest. still have problem. last time i let the battery run down instead of resetting with the pinhole. same problem. help!

my zen v + freezes a lot. when it does, it loses the netlibrary audiobook license for the books i have downloaded. no problems on playback until it freezes. books are still there, but no license. have twice replaced the firmware with the latest. still have problem. last time i let the battery run down instead of resetting with the pinhole. same problem. help!

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