Freeze problems in dock with Quark

Guess my title was too long. Both Quark and CS5.5 programs freeze while sleeping in the dock for any amount of time. I must 'force quit' the program and restart. I have been on with tech support with Quark and Adobe, they say it's a Mac problem with OS 10.7.3. Mac tech goes, 'Huh?' like he never heard of the problem, yet it seems all over these message boards in one form or another. Please help, I'm a graphic designer and this sure does slow production!
Clayton

Anyone?  I've received no help from Apple on this.  iTunes seems to hate discrete video mode for some reason.  No updates have fixed this issue.

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  • Issues with Quark Xpress Hang/Freeze when focus is shifted to anything else

    I've been working on this issue since the 28th of Dec.
    I've been in contact with Quark. They're still examining crash log.
    I thought I'd share what is on my plate in hopes others might have had, and solved similar experience.
    This message will be verbose in hope of giving the uber-guru answers to questions in advance of their being asked.
    First portion will contain a log of actions taken and results there of.
    Second will be the typical Quark Crash log I've been getting when the application is quit.
    I will mention as well that I've received a clean bill of health from TechToolPro, DiskWarrior, etceteras, as well as Passed the tests from Apple Hardware Tests.
    Let me know if I can provide any additional info
    Log of Actions
    Installation of new Quark, up to 6.5 only.
    Completed at 5:27pm
    Launching Quark under New User at 5:28
    Launch successful.
    Created one file. Saved file, selected finder, then text editor, the quark.
    Quark still operating. added text, saved, and closed document.
    selected finder, then text editor, the quark.
    Quark still operating.
    Manually quit quark from application menu at 5:33.
    Application successfully "quit" without "crashing"
    Repeating the procedure above at 5:34
    Launched quark via double-click of previously saved file.
    added text, saved, selected finder, then text editor, the quark.
    Quark still operating.
    selected finder, then text editor, the quark.
    Quark still operating.
    quit quark from cmd-tab cmd-q method causes "unexpected crash"
    Ran several similar scenarios, with this as conclusion:
    Launching quark from double click of application, creation of new document, saving, and quitting in ANY fashion allows safe quit
    Launching Quark, opening from save/open dialog box an existing document, then quit with or without edit, using cmd-tab cmd-q allows safe quit
    Double-clicking existing document to launch Quark, then closing document after edit and save or immediately, quark Unexp. Crash occurs with Cmd-Tab Cmd-Q every time.
    Double-clicking existing documents to launch Quark, then closing document after edit and save, then create new document, with save and close, quark Unexp. Crash occurs with Cmd-Tab Cmd-Q every time.
    Launching of Quark 6.50 under base user
    Launching Quark, opening from save/open dialog box an existing document, then quit with or without edit, using cmd-tab cmd-q allows safe quit
    Double-clicking existing document to launch Quark, then closing document after edit and save or immediately, quark Unexp. Crash occurs with Cmd-Tab Cmd-Q every time.
    Double-clicking existing documents to launch Quark, then closing document after edit and save, then create new document, with save and close, quark Unexp. Crash occurs with Cmd-Tab Cmd-Q every time.
    Launching Quark, creating file, saving, selected finder, then text editor, the quark.
    Quark hangs/freezes until force-quit
    it seems there are two issues at hand.
    unexpected crashes occur with cmd-tab cmd-q in either Base or New user logins when quark launch was initiated by double-click of file from finder.
    and
    unexplained application hangs/freezes when under base user.
    Quark Crash Log
    Date/Time: 2008-01-03 19:08:44.597 -0500
    OS Version: 10.4.11 (Build 8S165)
    Report Version: 4
    Command: QuarkXPress
    Path: /Applications/QuarkTest/QuarkXPress 6.1/QuarkXPress/Contents/MacOS/QuarkXPress
    Parent: WindowServer [102]
    Version: QuarkXPress version 6.50 (6.50)
    PID: 4127
    Thread: 0
    Exception: EXCBADACCESS (0x0001)
    Codes: KERNINVALIDADDRESS (0x0001) at 0x170f086c
    Thread 0 Crashed:
    0 <<00000000>> 0x170f086c 0 + 386861164
    1 com.quark.QuarkXPress 0x00554a18 _destroy_globalchain + 60
    2 com.quark.QuarkXPress 0x0053f910 exit + 52
    3 com.quark.QuarkXPress 0x00003f04 call_mod_initfuncs + 0
    4 com.quark.QuarkXPress 0x00003d80 _code_start_ + 48
    Thread 1:
    0 libSystem.B.dylib 0x9000b348 machmsgtrap + 8
    1 libSystem.B.dylib 0x9000b29c mach_msg + 60
    2 com.unsanity.ape 0xc0001bf4 _apeagent + 296
    3 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
    Thread 2:
    0 libSystem.B.dylib 0x90054388 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x90070be8 pthreadcond_timedwait_relativenp + 556
    2 ...ple.CoreServices.CarbonCore 0x90bf73f4 TSWaitOnSemaphoreCommon + 176
    3 ...ple.CoreServices.CarbonCore 0x90bff390 TimerThread + 60
    4 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
    Thread 3:
    0 libSystem.B.dylib 0x900411f8 machwaituntil + 8
    1 libSystem.B.dylib 0x90040fc4 nanosleep + 388
    2 libSystem.B.dylib 0x90040df0 sleep + 144
    3 <<00000000>> 0x26124604 0 + 638731780
    4 <<00000000>> 0x2612d724 0 + 638768932
    5 <<00000000>> 0x2612d334 0 + 638767924
    6 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
    Thread 4:
    0 libSystem.B.dylib 0x90054388 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x900541e4 pthreadcondtimedwait + 676
    2 <<00000000>> 0x26125f90 0 + 638738320
    3 <<00000000>> 0x26126134 0 + 638738740
    4 <<00000000>> 0x25caa6bc 0 + 634037948
    5 <<00000000>> 0x26251480 0 + 639964288
    6 <<00000000>> 0x2612d724 0 + 638768932
    7 <<00000000>> 0x2612d334 0 + 638767924
    8 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
    Thread 5:
    0 libSystem.B.dylib 0x90054388 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x900541e4 pthreadcondtimedwait + 676
    2 <<00000000>> 0x26125f90 0 + 638738320
    3 <<00000000>> 0x26126134 0 + 638738740
    4 <<00000000>> 0x25caa6bc 0 + 634037948
    5 <<00000000>> 0x26251480 0 + 639964288
    6 <<00000000>> 0x2612d724 0 + 638768932
    7 <<00000000>> 0x2612d334 0 + 638767924
    8 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
    Thread 6:
    0 libSystem.B.dylib 0x90054388 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x900541e4 pthreadcondtimedwait + 676
    2 <<00000000>> 0x26125f90 0 + 638738320
    3 <<00000000>> 0x26126134 0 + 638738740
    4 <<00000000>> 0x25caa6bc 0 + 634037948
    5 <<00000000>> 0x26251480 0 + 639964288
    6 <<00000000>> 0x2612d724 0 + 638768932
    7 <<00000000>> 0x2612d334 0 + 638767924
    8 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
    Thread 7:
    0 libSystem.B.dylib 0x900411f8 machwaituntil + 8
    1 libSystem.B.dylib 0x90040fc4 nanosleep + 388
    2 libSystem.B.dylib 0x90040df0 sleep + 144
    3 <<00000000>> 0x2625157c 0 + 639964540
    4 <<00000000>> 0x2612d724 0 + 638768932
    5 <<00000000>> 0x2612d334 0 + 638767924
    6 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
    Thread 0 crashed with PPC Thread State 64:
    srr0: 0x00000000170f086c srr1: 0x100000004000f030 vrsave: 0x0000000000000000
    cr: 0x44800204 xer: 0x0000000000000000 lr: 0x00000000005549cc ctr: 0x00000000170f086c
    r0: 0x0000000000554a18 r1: 0x00000000bffffac0 r2: 0x00000000007e2d70 r3: 0x00000000170f086c
    r4: 0xffffffffffffffff r5: 0x00000000000003e8 r6: 0xffffffffffffffff r7: 0x0000000000000000
    r8: 0x0000000000000001 r9: 0x00000000a0001fac r10: 0x0000000002285a00 r11: 0x0000000024800202
    r12: 0x00000000170f086c r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
    r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000000
    r20: 0x0000000000000000 r21: 0x0000000000000000 r22: 0x0000000000000000 r23: 0x0000000000000000
    r24: 0x0000000000000000 r25: 0x0000000000000000 r26: 0x00000000bffffc44 r27: 0x000000000000000c
    r28: 0x0000000000000002 r29: 0x00000000bffffc54 r30: 0x000000000053f8f8 r31: 0x00000000007e49f0
    Binary Images Description:
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    0x92a08000 - 0x92af6fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
    0x92af9000 - 0x92b81fff com.apple.DesktopServices 1.3.7 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x92bc2000 - 0x92dedfff com.apple.Foundation 6.4.9 (567.36) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x92f1a000 - 0x92f38fff libGL.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x92f43000 - 0x92f9dfff libGLU.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x92fbb000 - 0x92fbbfff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x92fbd000 - 0x92fd1fff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    0x92fe9000 - 0x92ff9fff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    0x93005000 - 0x9301afff com.apple.securityhi 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
    0x9302c000 - 0x930b3fff com.apple.ink.framework 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
    0x930c7000 - 0x930d2fff com.apple.help 1.0.3 (32) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
    0x930dc000 - 0x93109fff com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
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    0x936f6000 - 0x93702fff com.apple.opengl 1.4.7 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
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    0x9377d000 - 0x93db0fff com.apple.AppKit 6.4.9 (824.44) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x9413d000 - 0x941affff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x941e8000 - 0x942adfff com.apple.audio.toolbox.AudioToolbox 1.4.7 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x94300000 - 0x94300fff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x94302000 - 0x944c2fff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x9450c000 - 0x94549fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
    0x94551000 - 0x945a1fff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
    0x945aa000 - 0x945c4fff com.apple.CoreVideo 1.4.2 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x945d5000 - 0x945f6fff libmx.A.dylib /usr/lib/libmx.A.dylib
    0x94799000 - 0x947a8fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
    0x947b0000 - 0x947bcfff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    0x94802000 - 0x9481afff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    0x94821000 - 0x94b48fff com.apple.QuickTime 7.3.1 /System/Library/Frameworks/QuickTime.framework/QuickTime
    0x94c2e000 - 0x94c9ffff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
    0x95075000 - 0x95092fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
    0x974b5000 - 0x974d4fff com.apple.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    0x97cda000 - 0x97ce7fff com.apple.agl 2.5.6 (AGL-2.5.6) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
    0x97de2000 - 0x97e04fff com.apple.AppleVAFramework 2.4.32 /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
    0x98f34000 - 0x98fdefff com.apple.applescript 1.10.7 /System/Library/PrivateFrameworks/AppleScript.framework/Versions/A/AppleScript
    0x9917c000 - 0x99d6afff com.apple.QuickTimeComponents.component 7.3.1 /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
    0x99fcd000 - 0x99fd1fff com.apple.QuickTimeH264.component 7.3.1 /System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264
    0x9a26d000 - 0x9a33bfff com.apple.QuickTimeMPEG4.component 7.3.1 /System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG 4
    0x9ac70000 - 0x9ac8efff com.apple.OpenTransport 2.0 /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
    0xc0000000 - 0xc000ffff com.unsanity.ape 2.0.3 /Library/Frameworks/ApplicationEnhancer.framework/Versions/A/ApplicationEnhance r
    Model: PowerMac11,2, BootROM 5.2.7f1, 2 processors, PowerPC G5 (1.1), 2 GHz, 2.5 GB
    Graphics: NVIDIA GeForce 6600, GeForce 6600, PCI, 256 MB
    Memory Module: DIMM0/J6700, 256 MB, DDR2 SDRAM, PC2-4200U-444
    Memory Module: DIMM1/J6800, 256 MB, DDR2 SDRAM, PC2-4200U-444
    Memory Module: DIMM2/J6900, 1 GB, DDR2 SDRAM, PC2-4200U-444
    Memory Module: DIMM3/J7000, 1 GB, DDR2 SDRAM, PC2-4200U-444
    Network Service: Built-in Ethernet 1, Ethernet, en0
    PCI Card: GeForce 6600, Display, SLOT-1
    PCI Card: bcom5714, network, GIGE
    PCI Card: bcom5714, network, GIGE
    Serial ATA Device: WDC WD1600JS-41MVB1, 149.05 GB
    Parallel ATA Device: HL-DT-ST DVD-RW GWA-4165B
    USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
    USB Device: CTE-440-U V4.0-3, WACOM, Up to 1.5 Mb/sec, 100 mA
    USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
    USB Device: Hub, Up to 12 Mb/sec, 500 mA
    USB Device: USB Printer, EPSON, Up to 12 Mb/sec, 500 mA
    USB Device: AK5370, AKM, Up to 12 Mb/sec, 500 mA
    FireWire Device: External HD, Iomega, Up to 800 Mb/sec
    FireWire Device: unknown_device, unknown_value, Up to 400 Mb/sec

    nodel9999 wrote:
      Should I buy an enclosure for my HD and see if I can get it going externally?  Would that be the best way to see if it is the drive and not the cable?  An enclosure is cheaper than buying a new SATA cable, so I'm hoping that's where I can start.
    Yes.  See if the HDD will boot the MBP via a USB connection.  You should probably have an external HDD for backups or a possible replacement of your boot drive.
    Ciao.

  • Refreshed laptop with Win 8.1 DVD - Freezing Problems

    I had freezing problems on my Toshiba and decided to refresh it with full windows 8.1 DVD I purchased separately,
    Toshiba initially had Vista. I bought upgraded to Win 8 pro 64 and then to 8.1 pro 64
    Toshiba didn't provide any restoration discs or anything. Windows 8 refresh wouldn't work, said was missing files and wouldn't accept my Win 8 upgrade downloaded file as a refresh media source. So I went out and bought Win 8.1.
    Refreshed fine without freezing , it deleted every single program on my computer , only left files.
    Now I have 0 programs on my toshiba that still freezes. any help appreciated. 
    my computer specs.
    Toshiba (P500-ST5801) - 64 bit 
    Intel® Core™2 Duo Processor P7350
    ATI® Mobility Radeon™ HD 4650
    2302MB total: 1GB DDR discrete memory + up to 1278MB shared memory w/ATI HyperMemory™ technology

    There are no drivers for your lappy with windows 8 at all,  yes you would get crashes. You can try a bios update, but its to old to even try.
    https://www.microsoft.com/en-us/windows/compatibility/CompatCenter/Home
    http://support.toshiba.com/support/modelHome?freeText=2373403
    I came across some that had your issue in  support toshiba
    http://forums.toshiba.com/t5/Windows-8-8-1/Satellite-Laptop-Randomly-freezes-on-Windows-8/td-p/590812

  • MBP running Leopard 10.5.3 and W XP  with freezing problems

    Hello everyone
    Im running Leopard 10.5.3 and bootcamp 2.1 on my MBP. I am able to run xp pro only once in a blue moon. Ever since I started using bootcamp with windows xp sp2 the computer freezes up. I always have to reboot the computer in order to use the windows side of my mac. I dont know what the problem is. I decided to upgrade to version 10.5.3 and bootcamp 2.1 to see if the freezing problem goes away and it did not help.
    95% of the times the computer freezes when Im using it, or when I start boot camp. I only use windows to play games and use some military software since Im a soldier in the army. Im currently deploy to Iraq and not very knowledge in computers. I have reinstalled the apple drivers with the leopard cd because the keyboard was not working properly and it worked fine for a few minutes and then it decided to crash again. It happens very regularly, sometimes Im playing a game for hours and hours and it work great, without problems. Im really lost here. I have read the post about this problem but they really gives me no solution to my problem.
    Any suggestions will be appreciated.
    Leo

    I have 10.5.3 on an external, and a 410 that I use as a backup device. After reading this post I thought I'd check it for myself. Installed the 1.8.3-6BETA, and fired it up. Everything worked, I had inputs and outputs, even recorded a little something just to test. Started playing some itunes, and about 10 minutes in, the 410 dropped out. I've tried restarting the computer and device several times, and even though the 410 shows up in my sys prefs and Logic prefs, I can't get any ins or outs out of it, and the 410 interface shows now activity on any of the channels.
    Bee Jay -
    I'm going to try this tomorrow, but here's a thought.....the 1.8.3-8 says in the release notes that it has new firmware for the device. I know you're using the previous beta driver, but is it possible that if you installed the -8 driver and then downgraded to the -6BETA, that the device has retained the firmware from the -8 release, which is working with the previous BETA release and 10.5.3?
    Dunno....just a thought. I was SO excited to finally get Leopard onto my internal, but now it looks like I'll have to wait a bit more. Bummer!

  • Ipod touch 4g has stopped docking   with sony stereo latest software 5.0.1 installed nano works with it and the touch docks with my klipsch dock ,tried reset ,the problem has only occurred after 5.0.1 was installed i have restored twice please help

    ipod touch 4g has stopped docking with sony stereo cmt-bx70dbi

    It appears that the update made the iPd incompatible with the Sony dock.  Try contacting Sony.  Downgrading the iOS is not supported by Apple.

  • T410s Optimus: Crashing/Freezing/Bugs in association with Minidock+External Displays

    Hi There.
    Because my new Thinkpad T410s 2912WA6 (Optimus) and it's Bugs Features are quite time-consuming while i would need a reliable system to get things done, (that is why i spent over 1800 Euros on dock+thinkpad), i have to make it short.
    1) optimus driver (nvidia/intel) crashing freezing bluescreening while docked and full hd displays over dvi attached, even still in 8.17.12.6802/8.15.10.
    8.17.12.5738/8.15.10.2154 or whatever C:/SWTOOLS contains and what was installed on delivery works fine. plz fix.
    2) want to see boot screen of my t410s optimus while docked on dvi display attached to dock. not possible for now. plz fix.
    3) i guess docking station is designed to free some space on my desk --> dock + thinkpad far away from desk --> want to wake thinkpad up by pressing a key on my usb wireless keyboard attached to dock --> does not work --> pain in my back, pain in my mind.
    plz fix.
    okay...maybe too short, here some more detailed information:
    1) Most annoying bug is the new always everything crashing nvidia optimus driver. As discussed in many other threads, there are rough problems with high DPC, freezes, blue screens. For me, i could identify nvlddmkm.sys as source of high DPC, while i had no time or not the knowledge to investigate on freezes or bluescreens.
    In Fact: My T410s, bought in november 2010 was working fine, and i had no problems aswell as i started using a mini dock plus series 3 in combination with 2 Full HD 24'' Displays on the 2 DVI Ports on the Minidock.
    In March 2011, Lenovo Update Software installed an update on the Graphics Driver (this may not mean the Driver Update was released at this date, i just ran the Update Software for the first time) was installed, the corresponding line in the Installation Protocol is:
    "Thinkpad Video Features[NVIDIA NVS 3100M Optimus] for Windows 7 64bit | 8.17.12.5738/8.15.10.2202"
    Interestingly i think the Nvidia driver version-nr didnt change, while the intel hd driver-nr was 8.15.10.2154 before.
    From that day on, with increasing frequency, win7 started to freeze, in random situations but almost always while using it docked with 1 or 2 24" displays attached on DVI, nearly never when undocked. Aswell i just saw a black screen when switching youtube videos to full screen, same issue described by other users. The Flash-fullscreen issue was fixed after installing 8.17.12.6802, inoffically posted by Jamez in another thread. However, the freezing continued and i got a blue screen everytime i sent my T410s to Standby Mode while docked, no problem undocked.
    After that, i luckily found out that under C:\SWTOOLS all drivers thet were installed on delivery can be found. I installed the "old" nvidia and intel hd drivers, since that, THANK THE LORD, no freezing anymore, everything works fine.
    What i want to tell here: For me its ok to use these old drivers for the rest of my life and i dont have any motivation to give any grahpics driver update another chance, but i guess there are other users out there, struggling with this issues so you might better send them working drivers for optimus/nvidia systems.
    2) an annoying fact aswell, and after searching google and this forum for "t410(s) optimus boot display" i dont believe that this is an individual error for me that can be resolved by recovery or similiar suicide attempts. Short and crisp: it is impossible to see the boot screen on my external Displays when Thinkpad is docked and Optimus is activated.
    Of course, there is a BIOS setting, allowing me to select the Boot Display, and it proudly tells me i can selected "Digital 1/Digital 2" for the Dock-DVI Ports, but when selecting this Option, i only have the choice between VGA, Internal, and HDMI (Digital on Thinkpad). No Digital 1, no Digital 2. As others told me, Digital 1/2 can be selected as soon as you switch from "optimus" to "descrete". But guess what, i bought a optimus system so i want to use it. I hope this can be fixed by a new BIOS-Version or any other kind of update.
    3) obviously, it is not possible to wake up a sleeping and docked t410s remotely, especially by wireless keyboard. First thing is, of course, i DONT want to attach the usb keyboard receiver directly to the thinkpad/yellow usb port. If i do so, i dont need a docking station anymore because i have this docking station for fast undocking without removing extra cables. Second interesting thing: Despite of my wish to have no cables directly attached to my thinkpad, i tried it on the yellow usb slot. my usb receiver was working (blinking) while thinkpad was in standby mode, but nevertheless, it didnt wake up on pressing keyboard/mouse. i have set the right settings in device manager.
    So, excuse my bad english, im from germany so it is quite hard for me to write down all this in english. I would appreciate comments from other users, experiencing the same problems/bugs, aswell as what lenovo staff has to say about it. thanks for your attention.

    ThinkMIke/Lenovo staff:
    Did you ever solve the problem?  I am experiencing something similar.  Somewhat similar hardware setup: T410 w/ optimus + Minidock 3 + two external monitors (using DVI and VGA ports); laptop closed.  Long ago, I "bit the bullet" and plugged wireless keyboard/mouse dongle into laptop USB port to enable waking from sleep via keybaord/mouse...painful, but used to suffice; would not work with dongle plugged into Minidock.   More recently, I have been fighting Optimus bugs that cause my system to freeze every ten minutes or so.  Recently tried switching off Optimus in BIOS. This eliminates the freezes, but now my system cannot be woken from sleep at all, and once "sleeping" eventually shuts down. (In fact, the system doesn't seem to really sleep...the fan seems to continue to run.)  This problem now persists even if I turn Optimus back on in BIOS...I seem to have moved the system to a new and different unstable state.  Any insights?
    Thanks!
    Eric
    Moderator edit: Removed unneccesary quote of previous post.

  • Blackberry Tour Youtube problem/facebook and phone freezing problem

    ok any time i go on youtube to watch a video it never works i always get this error thing that says:
    in the top right corner it says Error Playing in red
    and then a box opens and says "An error has occered attempting to play media." and then all i can click is Ok
    and this has only been since i installed the buzzmetin app and then removed it cause it was just pissing me off
    also i docked my phone with my pc to add some music to the media card thats about it.
    and now for some reason i cant view youtube videos.
    normal videos saved on my media card work fine just youtube from what ive tried.
    and then the other problem is with facebook
    ever since i connected to my pc and got that app its adding all the pictures of my facebook firends to when they call me. I DONT WANT THIS
     and i already went through all the settings and checked them not to show but for some reason it still does?
    and also when ever i go to my friends list through the facebook app it starts freezing like mad even though its already loaded.
    so anyone have any advice i can use to fix these two problems? mainly the youtube one
    the facebook problem is just bothering me but i just use the mobile browser app to get to facebook now for the time being.
    ive had my phone for about a month now.
    with bell service.
    can anyone help?
    OH and just on a side note incase anyone can help its pretty simple
    is there any way to change the blue tooth access password for my phone?
    mine is by default 0000 and i wanted to change it to something different so people cant just access my phone when i have the blue tooth on

    YOUTUBE has not release an app for Blackberry Tour yet. The only option you have is to download an app called Vision (http://vision.metova.com/download) I do have BuzzMe app and still watch videos on my phone. Hope that helps! As for your freezing problem, make sure whatever app you open..ie, internet, games, google maps....make sure you close it fully. One way to make sure your BB is as fresh when you wake up in the morning, download an app called Quickpull Lite. Good luck...

  • T500 Problems and experiences with Lenovo's technical support / EZServ

    After some issues and numerous calls to Lenovo's Technical Support, I just thought I would share my experiences here.
    First off, I currently own a ThinkPad T500, which was designed to be a replacement for my older ASUS laptop.
    While the ASUS laptop is still running okay, I have had a hard time trying to get the company to properly warranty the laptop. (they would make falsified claims that nothing is wrong with the laptop, so that they would not have to replace any parts - and when they do replace parts, they would simply create another problem and totally ignore the described problem.) The experiences were so stressful and disgusting such that I am sick of arguing with the company any further. My decision on the ThinkPad was based on that IBM/Lenovo is designed to serve business class customers and theoretically should have "business-class support". For this very reason, I have added the best warranty service they was offered to me at the time (3yr onsite + accidental). I am just guessing at that time I just wanted to get away from small companies and go to a company that would back their customers' laptops.
    As soon as I got my hands on a T500, however, I have noticed that something is wrong with the card reader. Apparently the reader on the machine would not read SDHC cards (it does read SD cards, however.) This is a problem because I only use SDHC cards and the machine was not able to read any of them. As the card reader controller is manufactured by the same manufacturer (Ricoh) and my older ASUS laptop was able to read SDHC cards, I thought something odd was going on with my machine. This was also based on the evidence that other T500 owners were able to read SDHC just fine.
    In addition to the card reader, I was also having troubles in which the machine would freeze whenever Nero Burning ROM (a CD/DVD authoring software) is used.
    My first support call to Lenovo was not that pleasant, given that I was placed on hold for 20 minutes when the rep was looking up specs for SHDC compatibility. The rep also said that they would not troubleshoot 3rd party software and would not help me on the issue. I was also told that I should also call back during "regular business hours (apparently until 5pm EST, or 2pm PST (my time)" (despite that the technical support hotline is open 24/7) so that a supervisor can handle my case. This makes it very difficult for me to get to someone with any authority as I am usually busy throughout the day until late afternoons (~4pm PST -> 7pm EST).
    Nevertheless, my second call to Lenovo was much more pleasant. The rep handled my case in a timely fashion and promptly provided replacement parts indicated by my problem. (Onsite motherboard replacement for the card reader, and a separate shipment for the DVD-RW drive). Turns out that the motherboard replacement did fix the SDHC issue, although the freezing problem was not caused by hardware failures, but rather a faulty driver that was corrected after Lenovo released an update months later on the Intel SATA controller drivers.
    Five months later, after having to use a broadband WWAN card for my work, I also started to notice there is something wrong with the broadband WWAN card. The card used is the Ericsson F3507g card (or the AT&T broadband WWAN option). Not only would the connection be very flaky, it would also drop connections fairly frequently. It seems that a SIM card pull to another card would result in a perfect connection and ever since I have been using an addon card instead to use the Internet. When I confronted Lemovo with the problem, the experience was worse than the first one. I have made at least six service calls to Lenovo and everytime the reps will waste my time with basic troubleshooting which I told them repeatedly that I have already done (I have even reinstalled the OS but it seems that it does not matter to the reps). Here are some things that are repeated over and over:
    1) Can you uninstall the Power Manager Driver and the Wireless WAN drivers and reinstall them?
    2) Can you go on to our website and download the WWAN drivers (document ID: MIGR-70000 - I even remembered this number since it was repeated so many times) - and the Power Manager Driver and reinstall it?
    3) Can you go to Device Manager (the rep would go step by step to it even though I told him I already know how to get there), and see if there are any "bangs" (exclamation marks) on any of the devices?
    4) Since you were able to connect to the AT&T network, then from the hardware standpoint there is nothing wrong with your card. This indicates there is a software configuration or a driver problem. (I have been trying to acquire the latest drivers but what I have was already the latest)
    5) Since your card could connect to the network, you should contact your provider for help. (AT&T blames it on the card)
    6) I'm sorry but there is nothing I can do to help you. You should contact your provider about the card (despite that I acquired the card from Lenovo and not from them)
    7) Are you sure that your card is activated properly? It doesn't show in our systems that the card has been activated properly. You will need to call both AT&T and the Lenovo activation hotline (whatever this is) to have your card work properly. (I have never heard of this before)
    Despite telling these reps I have an addon card that works perfectly and that I have done all the basic troubleshooting already, none of them are really willing to give me a replacement card. They would either request that I send my computer back to the depot (which I do not want to do since I use this laptop everyday and that's why I have onsite warranty), fail to help me, or transfer me to someone else that makes me do all the troubleshooting all over again. (Every call I made to Lenovo can be said to be composed of at least 20 minutes of basic troubleshootings with the end result of not being able to help)
    After having the case escalated to a team leader, I was told that someone would give me a call within a few hours since their team leader is with another customer. Result? No callbacks. Not within a day, nor two.
    Called Lenovo again, they apologized, but samething happened - supervisor on the line - promised another callback by a supervisor - but nothing, nada!
    Called Lenovo a third time - was again told the same thing, but I am not falling for that anymore - the rep finally agreed to give me a replacement, as well as as to send out a technician that would fix the LCD cover that is starting to get loose on one side.
    At that time, I was so frustrated and this reminds me of the pain I have went through with my old ASUS laptop and their grumpy customer service. It just seems to me that it has to be that difficult to have anything resolved or fixed. (What is especially frustrating is that the basic reps do not have any authority to make any decisions, 90% of the time I will need to be transferred to a supervisor of some sort before my case can be handled successfully - which is hard at times given that I only have until 2pm PST to call them)
    Received replacement, but did not fix issue. I have noticed that the GPS (which was part of the WWAN card) also has problems getting adequate signals for a 3D Fix. I have once again called Lenovo, this time raising the concerns with the GPS and seeking for help. Along with the basic troubleshooting, here is what Lenovo has to say about the GPS issue which frustrates me even more:
    1) uh, G..P..S? what GPS? (most reps I call say this, shows me that they either don't know what a GPS is or know that there is a dedicated GPS builtin on the Ericsson module. Perhaps they don't even know that ThinkVantage GPS existed)
    2) You will need to have active service in order to use GPS (I do have active service, but nevertheless that statement is false since a 3D fix can be successfully acquired with a dummy card - I guess the rep has no idea what he/she was talking about)
    3) That's a software issue - you need to call AT&T and tell them about the problem (Again, I guess the rep has no idea that the GPS is not linked to AT&T's networks - there is a dedicated GPS on the card that allows the ThinkVantage GPS tool to acquire proper GPS signals) (Also, why would AT&T troubleshoot a tool that Lenovo made called ThinkVantage GPS? - I don't get it)
    4) You need to uninstall, and then reinstall the Power Manager driver and also the latest WWAN drivers. (I did that, did not work - I have told them I even reinstalled the OS from scratch)
    5) You need to go uninstall, and then reinstall the Wireless LAN drivers (although I am talking about wireless WAN, not LAN)
    6) There are two wireless adapters in your laptop? Are you sure about this?
    7) LAN, or WAN? What are you referring to? (I guess some reps are not aware what WWAN means)
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    Here are some of the issues I am having with my T500 right now (please comment if you have the same issues or perhaps have a possible solution/workaround for it)
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    4. By default, the internal microphone does not work. In order for the internal microphone to work, the Advanced multi-stream mode must be enabled in the SmartAudio control panel. If both redirection options are enabled, the internal microphones and the speakers would then work normally. However, the hotkey controls on the ThinkPad would not control the right device when headphones are plugged in (since headphones are classified as its own device when the Advanced stream mode is enabled) - Mute and volume controls thus only controls the internal speakers' volume, and have no control whatsoever when headphones are plugged in.
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    6. The WWAN card does not make a stable connection to the network and ThinkVantage GPS does not acquire a 3D Fix even when under direct sky for >20 minutes. What is interesting though is that if I turn off the monitor screen (Fn+F3) or close to lid, the WWAN connection will be very stable and GPS will function normally (acquire fix usually within 2-3 minutes). If the monitor/screen is turned back on after a GPS Fix is acquied, the signals will quickly deteriorate and the updates will either become delayed/inaccurate or a fix will be lost. The brighter the screen, the harder it is to get a fix or a stable connection. (At the max setting it is almost impossible to get a fix while at the lowest brightness a very weak fix can be acquired - this is the case even many sattelites have been detected) Perhaps something with power consumption? Or the LCD drawing too much power?
    7. Although it does not happen very frequently, pressing Fn+F3 to turn off the display might cause the LCD to flicker on and off non-stop.
    8. This used to happen more with the older version of the Lenovo Fingerprint Software - but sometimes the software tends to get stuck at the welcome screen after returning from sleep/suspend/standby mode. The screen will remain at Please Wait forever and a hard restart will be required to get back into Windows.
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    I have explained all of these issues on a piece of paper that I have included in my shipment to Flextronics. I have also included in big letters to make sure that they do not send the laptop to the address where they originally sent the "box" to. This is because I am only at that address a few days during the year and I don't plan to be there most days during the year.
    On the first day, it seemed that the status changed from "Machine being repaired" to "Hold for customer information".
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    The evening after I saw that the machine was successfully repaired and that it is being shipped back to me. However, no tracking number was provided. (There still isn't a tracking number on the EZServ status page)
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    The repair process was disappointing, as I have included in my problem description that I have previously tried reinstalling the whole OS from scratch and the problems did not go away. Reimaging the system will also probably have no effect on the problems I have described in the problem description.
    What is more surprising to me though was that they totally skipped the notation I put on to have the notebook shipped to an alternate address relative to the box address. To make this impossible to miss, I miss drew a big * and circled it many times so that anyone would see it if they were reading the sheet. I found out shortly after checking on the UPS website that the city the package was being shipped to was that of the wrong address, and not the city of that of the alternate address. I was horrified after knowing that the package would not arrive today but yet I still took a day off work. (How disappointing?!)
    Again and again, I called EZServ to see if I can have the package intercepted so it can be delivered to the right address. An intercept was placed on the package, although I received a call 30 minutes later from UPS saying that the intercept failed since the package has already been delivered. UPS also told me there is no way the people living there can simply return it and continue on with the intercept. Not happy with what I am hearing, I called EZServ and see if they can set up a pickup request to have the package delivered to my address. The first rep hanged up on me shortly she answered. The second rep called UPS, placed me on hold for more than 20 minutes, then hanged up on me. The third rep called UPS, and told me that they have esculated the case and that "UPS will handle everything", whatever that means. (she refused to disclose any more details). She told me that I would be receiving a call from her shortly on the details on the upcomings and promised that I would be receiving my laptop back. As with Lenovo, I didn't receive any callbacks. I called EZServ once more, and all they would say is tell me to wait. Sick and tired of waiting and calling and not getting anywhere, I drove 100 miles to where they shipped my laptop and picked it up there. I just don't know whether to trust the EZServ people anymore....
    As far as the laptop goes, I didn't have time to open the box or to test it yet. But I will let you all know once I have taken a look at the results.
    While the past experiences have been painful, I haven't lost all hope in Lenovo yet - although I really think that the customer service can really improve on certain levels.
    Please give me advices on what to do next!
    Thanks for reading this!
    Message Edited by swg0101 on 04-04-2009 11:02 AM

    Swg0101
    Thanks for sharing your details - it seems like we should focus on recovery of your system at this point.
    I've sent you a PM - I'll look for your private message response with your contact information and case details so we can look into this and get you some help.
    Best regards,
    Mark
    ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
    Mark Hopkins
    Program Manager, Lenovo Social Media (Services)
    twitter @lenovoforums
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

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    Location: /System/Library/Extensions/PatchedAppleNVRAM.kext
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    Valid: Yes
    Authentic: Yes
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    OpenPMUNVRAMController:
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    Last Modified: 8/9/05 6:08 PM
    Location: /System/Library/Extensions/OpenPMUNVRAMController.kext
    kext Version: 2.0
    Load Address: 0x63a000
    Valid: Yes
    Authentic: Yes
    Dependencies: Incomplete
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    Last Modified: 8/9/05 6:07 PM
    Location: /System/Library/Extensions/GossamerDeviceTreeUpdater.kext
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    Valid: Yes
    Authentic: Yes
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