Freeze while accessing iTunes Store

When it try to use column browser to search for podcasts iTunes freezes while "accessing iTunes Store" and I have to force quit iTunes. Why is this?

No error messages are given. It will either freeze while saying "Accessing iTunes Store," or without saying anything at all.
I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Similar Messages

ITunes crashes while accessing iTunes Store with a intel video driver

I have a DELL laptop running Windows 8.1 with i7 4500U at 1.8G, 8G ram, 1TB hard disk, NVidia GT750M, iTunes is working fine at downloading or updating apps but crashes while I trying to accessing iTunes Store, no matter I choose run with intel integrated video card or Nvidia video card.
I wonder if this is happened because of Win 8.1 incompatibility or intel video driver, the driver is up to date and if I try an older driver, iTunes won't start at all.
The same thing happens with Adobe Photoshop CC 64bit, it just get freezed but get an error message said intel driver is crashed and auto recovered.
a message is shown if I run iTunes with intel video card by default when i access itunes store, but itunes quit if I try nvidia video card, without any error message.

I'd like to add some more details to my question.
I don't know if this happens at Win8 since I updated to Win 8.1 right after I purchased my laptop, all Win patches are up to date and also iTunes, I am running Win 8.1 64bit Pro version.
I tryed to reinstall iTunes, install quicktime or reinstall quicktime, also tryed to use microsoft kb 2639417, but it does not support win 8.1.

Getting error 11222 while accessing iTune stores

I am useing Windows 7 Ultimat operating system and iTune 10.6.1 and while accessing iTune Stiores I am getting error 11222. Please arrange to fix the problem.
Ramarathinam Kiri

Mannnn!!!!!!!!!! you are awesome. I have been struggling for this crap for a year almost.
The problem first occured when I had installed some software on my machine and then saw many issues so i removed it. and yet could not have the itunes working in addition to my Outlook.
I havent backedup my phone for a year now even when i changed my phone. thanks to the icloud.
I tried downgrading itunes. reinstalling, repairing and even uninstalling totally and cleaning the registry. Not being good at IT i still came to a conclusion that it had something to do with the sockets and ports but dint know what to do. The only thing remaining was that I format my machine. Which is totally not worth it.
Found and tried all ****** posts by other bloggers but nothing had worked until this one. **** frustrating it was.
"NETSH WINSOCK RESET"
THIS REALLY WORKS!!!!!!!!!!!!!!!!!!!
i was someone who never posts a reply to blogs....... thanks mannn!!

How can I prevent iTunes 10.5.2.11 64bit on Win7 64bit hanging while "Accessing iTunes Store"

Recently iTunes has started to hang on open on my win7 64 bit system. It attempts to access the itunes store before I can do anything else, and simply hangs. I can't proceed past this point, so can't configue any options such as deauthorising then reauthorising the computer, for example. I have completed some basic troubleshooting steps e.g. disable firewall software temporarily, confirm network access from this and other systems, remove and reinstall itunes, perform repair installations, etc. But to no avail. It seeems to be a pretty common problem, with the commonly offered resolution of the deauth / auth I mention above. Does anyone have a fix? Or, is there a way to configure itunes preferences outside of itunes? Perhaps I can deauth / auth there to see if it will resolve the issue? (I can't deauthorise all my computers as I have recently performed this previously, i.e. inside the (three month) window0. I may have to call apple support for assistace to resolve this, but trying to avoid this as there is often a bit of a lag there.
Thanks for reading.
[email protected]

If you are still having these type of problems after trying the winsock reset and are running any kind of net monitoring software like Bsecure, Net Nanny, AVG Family Safety, Safe Eyes, Covenant Eyes, Norton Online Security etc... I would suggest that you try uninstalling said software and reinstalling iTunes 10.5 to see if that corrects the issue.
Refer to article TS4123. Follow the step to identify which software in your system is the culprit and uninstall it.
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
Last Modified: November 28, 2011
Article: TS4123
Symptoms
You may notice the following symptoms after installing iTunes 10.5 for Windows:
iTunes is slow to respond
Windows is slow to respond
iTunes stops responding when backing up or syncing with an iPhone, iPad, or iPod touch.
Some processes installed by iTunes are using up a lot of resources in the Windows Task Manager.
iTunes Store looks empty and white as shown below:
Products Affected
iTunes Store, iTunes 10 for Windows
Resolution
Look for modifications to Windows by:
Running MSINFO32 by choosing either Start > Run, or using the search box to search for
Once it is open, expand Components and then expand Network.
Click Protocol. The first value should look like this:
However, if you find a value that is more like this, it indicates that there's an LSP (Layered Service Provider) monitoring your computer:
"<LSP Info>" is variable and may specifically mention a software suite, or appear to be a meaningless acronym
Scroll through the list on the right and look for any LSPs that have been installed by third-party software. By default, the Windows OS will have 10 values:
MSAFD Tcpip [TCP/IP]
MSAFD Tcpip [UDP/IP]
RSVP UDP Service Provider
RSVP TCP Service Provider
MSAFD NetBIOS [\Device\NetBT_Tcpip...
The value above repeated 5 times with additional variables at the end
Note:811259.Once you've identified the third-party LSPs, determine which software placed them there. Here is a partial list of LSPs you might run into and the software that may have placed it there:
Product or Manufacturer
LSP Name
Bigfoot Networks
BfLLR over [MSAFD Tcpip [TCP/IPv6]]
ByteMobile, Inc.
BMI over [MSAFD Tcpip [TCP/IP]]
Covenant Eyes
Covenant Eyes Monitoring over [MSAFD Tcpip [TCP/IP]]
PC Tools / Spyware Doctor
PCTOOLS over [MSAFD Tcpip [TCP/IP]]
SafeEyes
Internet Content Filter over [MSAFD Tcpip [TCP/IP]]
SpeedBit Video Accelerator
SBLSP over [MSAFD Tcpip [TCP/IP]]
VMWare
VMCI sockets DGRAM
Once you've identified the third-party software that installed the LSP, you can remove that software. If the software is your security software, see iTunes: Troubleshooting security software issues for additional information.
Note:locate vendor information
Reset the WinSock key
If you are unable to identify the software that installed the LSP, you are unable to remove this software because it performs an important function for you, or you've removed this software and the issue persists, you may wish to reset the WinSock key.
To do so, please do the following in an administrator user:
Windows Vista and Windows 7:
Windows XP:Enter the following command:
netsh winsock reset
Restart the computer and test the issue.
Note: If the issue returns, third-party software may be reinserting the LSP.

Language problems while accessing Itunes Store...

I would appear to have a confused account setting but i don't know where to change it. How do display everything in english. Section titles and other portions of the display appear to be in spanish.

mdjoyce,
On the main iTunes Store page (accessible from any other store page by clicking on the "Home" icon in the top section of the iTunes Store), scroll down to the bottom of the page, there is a drop down menu that will allow you to choose the correct country.
If the drop down is not readable, there will be a multicolored circle showing the flag of the current country selected. Click on that, and you will be able to click on the appropriate flag for your own country.
Hope this helps,
Nathan C.

0x80090213 error while accessing itunes store

i have reinstalled it two time completley still getting this error message..
Please help

I'd like to add some more details to my question.
I don't know if this happens at Win8 since I updated to Win 8.1 right after I purchased my laptop, all Win patches are up to date and also iTunes, I am running Win 8.1 64bit Pro version.
I tryed to reinstall iTunes, install quicktime or reinstall quicktime, also tryed to use microsoft kb 2639417, but it does not support win 8.1.

Have not used Itunes in a while and I cant access Itunes Store with out downloaded new version but I keep getting error message with download. Can I just access the Istore without downloading new version?

Have not used Itunes in a while and I cant access Itunes Store with out downloaded new version but I keep getting error message with download. Can I just access the Istore without downloading new version?

downloaded new version but I keep getting error message with download.
What does the error message say, andrea? (Precise text, please.)

How do i access iTunes store through firefox? RIght now it wants to use Interent Explore, but i don't have that working on my computer.

I have itunes on my computer and want to have it use Firefox to access iTunes store.

KalebsDad78 wrote:
Try going to settings and then iTunes and App Store and logging out and log back in. Make sure the music app is closed while doing this and then open it back up after logging back in and see if the icon has returned.
I'm not sure what you mean, precisely - I opened settings, then I opened "itunes store", then opened "app store", but not sure how to log out, and back in on the phone? I closed them all down again, but still no radio icon, and when I'm in the store and tap the prompt "go to itunes radio" it just brings me to my albums list on the phone. Strange.
Does this make sense? I mean, am I explaining things clearly?
I appreciate the help, this is a pain in the arse.

ITunes stuck on "Accessing iTunes Store"

I posted in reply to a thread of complaints about this on the "iTunes for Mac" side but realized my error only afterwards and so am posting this here instead/as well; apologies for repetition, I have no idea what forum etiquette here is.
I'm running Windows 7, downloaded the latest version of iTunes available on the website. Whenever I try to open iTunes I get a dialogue box that says "Accessing iTunes Store" and a loading bar that just goes on and on indefinitely (I let it go on for an hour as an experiment). I can click nowhere else on the iTunes program except the "Stop" button on the dialogue box but then it just says "Canceling..." and goes on doing that indefinitely until I force-quit. I cannot access any part of the iTunes menu while it is unsuccessfully attempting to access the iTunes Store. I've tried to open the program with "Run as Administrator" with the exact same result of teeth-gnashing failure. The program is therefore completely non-functional and while I can still charge my old iPod, I cannot use iTunes to access any of the content ... which is unfortunate because the iPod itself is bugging out in an unrelated series of problems and probably needs a software update or a lobotomy or something. I've attempted to uninstall and reinstall iTunes a couple of times now with the latest version, with no success there either. I'm not new to this program - I've had my old iPod Nano for years and have used iTunes steadily, if begrudgingly, since about 2007 without serious problems, have used the Store, etc.. This new "Accessing iTunes Store" is a recent development and it is crippling my ability to use the program or the hardware. Oh, and yes, it's the same result with the iPod is physically plugged in to the computer or not.
So how can I go about fixing this? Any help could be appreciated before my faithful-if-slightly-dumbfounded iPod takes a one-way trip to the electronics recycling facility and another company gets to have my money.

after trying everything I could find for 2 days, including turning on and off my firewall, my anti-virus program, resetting the winsock, authorize, deauthorize, and on and on I FINALLY saw one post by a guy that uninstalled Real Player and it fixed his problem. That was a new suggestion, so I tried it and guess what? IT WORKED. Thank GOD!!! This is a brand new computer so I was really frustrated. I am running Windows 7 64 bit. Hope the Real Player suggestion helps some other people.

Can no longer access itunes store to update apps through itunes OR on iphon

I just updated to the 2.2 software on the iphone. Ever since, any time I try to update an application (or even check for updates) I get a message saying itunes can't connect to the store, check my network connection, etc. I get the same problem if I try to check for updates directly from the iphone or from itunes on my computer. I see many people are having problems with the itunes store. I assume that since I am having the same problem on my phone and on my computer, and since so many other people are having problems, that this is some kind of problem with Apple and not with my set up. However, I have not seen anyone else mention problems connecting from their phone the way I am.
Other than upgrading to 2.2 there is nothing different about my system - accept I did also try upgrading to the newest iTunes. The problem happened with version 8 and with whatever the current version is. I am using Vista - I never had any problem like this before.
Any help or comments would be much appreciated.

I am also having this problem, i can no longer search for app's updates through the latest release of itunes 8.0.2 and also the latest iphone 3g update version 2.2 - this has been going on for about 15 hrs now. If i try to update through my iphone the the page eventually times out or comes up with "unable to connect to itunes store"., If i try through itunes itself, the windows comes up with the progress bar type thing and accessing itunes store, then after a while just comes up with "iphone sync complete, Ok to disconnect" - but i'm not syncing my iphone i'm trying to update the apps.....
Come on Apple get your act sorted out...

I've tried everything but can't access iTunes store from my ipad. Apple ID is fine and logged in to iTunes on pc. Still no luck. Anyone any other alternatives? Thx.

I've tried everything but can't access iTunes store from my ipad. Apple ID is fine and logged in to iTunes on pc. Still no luck. Anyone any other alternatives? Thx.

You may think you are connected to the internet, but maybe not. Click on Safari and see if it connects.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

XUnable to access iTunes Store

I keep getting the message "We're sorry, we cannot complete your request on the iTunes Store at this time. Please try again later" when I try to download an App from the iTunes Store. I just upgraded to Lion 10.7.3 last night, and synced my MobileMe account to iCloud. I was able to install apps from my iPad after. Tonight, when I tried to download an app from the iPad, I got the message "Cannot Access iTunes Store." I tried to download an App from my MacBookPro, thinking it was the iPad, but no luck either.

Well, as far as I can see, no one has responded to this question. Nor do I see any solutions mentioned in other questions by folks having the same problem. So I can only assume that there IS no fix.
Oh well, I know that one user is just "small potatoes" as far as the iTunes Store is concerned, but they've just lost this frequent little revenue stream - their loss, Amazon's gain.
Good-bye iTunes store - it was fun while it lasted...
Robert

Having trouble accessing itunes store...help please

Been unable to access itunes store for 2 weeks.tried updating all latest downloads, internet connection works. taken itunes off and downloaded again...still no access to itunes store
any help?

I am having the same issue... The following are the most common occurances:
1. Sometimes the progress bar will get to about 45% and then just sit there...
2. Every once and a while the store will half load but it looks like a poorly scripted website circa 1996... all text and hyperlinks (which don't work i might add.. see number 1.)
3. iTunes crashes all together when i clock on the store button.
4. Nothing happens at all... as if it wouldnt have the time to be bothered to load at all.
For the exhuberant amount of money that I and so many others are throwing at Cupertino, you would think they would have a half decent support team that reponds online... instead of tossing blue shirts onto 12-16 jokers into every store they had as if to say... come on in and lets have a go at this the hard way.
Frusterated.

TS3297 when i try to access itunes store..i get a message saying 'cannot connect to itunes store..PLEASE HELP!!!

when i try to access itunes store..i get a message saying 'cannot connect to itunes store..PLEASE HELP!!!

Hello Ducati848,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Best of luck,
Mario

Cannot Access iTunes Store on Apple TV2 after purchase

Hello,
I cannot access iTunes Store on apple TV2. I purchased a movie, but when i got to watch it after it shows up as "Rented" it just sits at the screen "Accessing iTunes Store". Never times, out or produces error message. Internet is working fine, my account is fine.
If i launch an iTunes Store Trailer, it plays fine. Just my rented material does not play. Also, my Netflix account does the same thing from Apple TV2. While accessing Netflix on my laptop there is no problem. ***!

Having exactly the same problem. I have completed a reset, rebooted all my equipment and completed a software update, but after I have purchased 2 movies, and have them appear as "rented", I cannot get them to load without waiting a hour. Then, if I leave the movie, I have the same problem all over again. I also cannot access the iTunes store.

Freeze while accessing iTunes Store

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