Freezes while zeroing the hard drive
Hello,
I recently purchased a high-res 1.67GHz Aluminum Powerbook to replace my aging PowerBook. The first thing I wanted to do was to erase the hard drive entirely and install a fresh copy of Tiger, so I started up from the system disc (Install Disc 1 that was originally included with the laptop), and, as I am wont to do, launched Disk Utility from the startup disc so that I could zero out any data already on the disc.
Unfortunately, the computer froze entirely after only zeroing out approximately a third of the hard drive. After leaving it for some time and seeing no change, I force-shutdown the laptop by holding the power button. Subsequent attempts to zero out the data on the hard drive resulted in the same problem over and over again. After perhaps seven or eight tries, each with the erasure freezing prematurely somewhere between 1/3 and 2/3 of the way through, I finally succeeded in zeroing the drive and then installing the system.
That was not the end of the troubles though, since I have been receiving other problems as well after I finished installation. I've posted regarding those problems elsewhere since they're not directly related to the installation process, and you can find those problems here:
http://discussions.apple.com/thread.jspa?threadID=1327523
I later ran the included Apple Hardware Test on the computer, and it checked out as okay on the Extended Test. Since I wasn't satisfied with those results and I didn't know what else I could check, I also booted into Single-User mode and ran memtest (tested all RAM, three loops), but it all checked out fine as well.
My initial guess would be some sort of a hard drive issue, but I don't know how to test for that aside from the Apple Hardware Test which I already ran (and which it passed). The hard drive also checks out as being Verified for S.M.A.R.T. status. I had also thought RAM, but memtest is the most thorough way to test it that I know, and it conclusively came out as being okay. My other thought was the logic board, but the Apple Hardware Test gave it the okay, and I have no idea how to test it more thoroughly.
So, is there any other clue as to what the problem might be?
Since I cannot edit my post, allow me to update you here. I didn't stay with the computer during the zeroing process, but I checked up on it several hours later to find no error messages reported or other anomalies, so I presume that the zeroing process completed normally. By all indications, that seems to be the case, since the drive appeared to be wiped as I would expect.
Unfortunately, the Install Disc included with the Aluminum is not one that I can boot from using my Titanium (it told me as much, and prompted me to restart from a different startup disk when I booted from it on my Titanium). So, I've gone ahead and exited Target Disk Mode for now and am installing the OS once again by starting the Aluminum up from the Install Disc.
I've also updated the other thread I linked to in my first post with some information that might be pertinent regarding the steps I've gone through in trying to isolate the cause of the kernel panics. It's a somewhat lengthy post, so I'll avoid copy-pasting it here and instead just provide a link to the post:
http://discussions.apple.com/message.jspa?messageID=6276046#6276046
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Imac freezing while connecting external hard drive
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Panics Since Last Report: 1
Anonymous UUID: 52BEFACE-2318-43CB-A26F-E005FB7F83E8
Sat May 19 11:56:37 2012
panic(cpu 0 caller 0xffffff8000244561): "zalloc: \"kalloc.8192\" (257 elements) retry fail 3, kfree_nop_count: 0"@/SourceCache/xnu/xnu-1699.24.23/osfmk/kern/zalloc.c:1677
Backtrace (CPU 0), Frame : Return Address
0xffffff807fd63cc0 : 0xffffff8000220702
0xffffff807fd63d40 : 0xffffff8000244561
0xffffff807fd63e30 : 0xffffff800022662d
0xffffff807fd63e60 : 0xffffff8000212116
0xffffff807fd63e80 : 0xffffff8000222f56
0xffffff807fd63eb0 : 0xffffff8000214829
0xffffff807fd63f10 : 0xffffff800021bb58
0xffffff807fd63f70 : 0xffffff80002aeb80
0xffffff807fd63fb0 : 0xffffff80002d8383
BSD process name corresponding to current thread: Mechanical Clock
Mac OS version:
11D50d
Kernel version:
Darwin Kernel Version 11.3.0: Thu Jan 12 18:47:41 PST 2012; root:xnu-1699.24.23~1/RELEASE_X86_64
Kernel UUID: 7B6546C7-70E8-3ED8-A6C3-C927E4D3D0D6
System model name: iMac12,1 (Mac-942B5BF58194151B)
System uptime in nanoseconds: 12740316659178
vm objects:15604512
vm object hash entri:2015520
non-kernel map entri:4002480
kernel map entries:10424320
pv_list:11905440
kalloc.32:1974272
kalloc.64:172974080
kalloc.128:660213760
kalloc.256:658989056
kalloc.512:1626112
kalloc.1024:1720320
kalloc.4096:1277952
kalloc.8192:2105344
vm pages:73341936
ipc ports:3728944
vnodes:16507128
namecache:6201600
HFS node:20986752
HFS fork:6373376
decmpfs_cnode:1640160
ubc_info zone:3612240
vnode pager structur:2019600
Kernel Stacks:2932736
PageTables:31227904
Kalloc.Large:11839674
Backtrace suspected of leaking: (outstanding bytes: 220672)
0xffffff800022662d
0xffffff80005e0bb0
0xffffff80006455a5
0xffffff80006456a1
0xffffff7f8090e1ac
0xffffff7f80915922
0xffffff7f80868ae9
0xffffff7f8086aad2
0xffffff7f807d30e7
0xffffff800023db2c
Kernel Extensions in backtrace:
com.apple.iokit.IOSCSIArchitectureModelFamily(3.0.3)[22C0B87C-6E38-34EA-9520-98 54EAC9ECE2]@0xffffff7f807cd000->0xffffff7f807f7fff
com.apple.iokit.IOSCSIBlockCommandsDevice(3.0.3)[1A93A057-75E4-3ABC-BC2D-2CDDA9 1D5AE5]@0xffffff7f80865000->0xffffff7f80879fff
dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(3.0.3)[22C0B87C-6E38-34EA-9520-98 54EAC9ECE2]@0xffffff7f807cd000
dependency: com.apple.iokit.IOStorageFamily(1.7)[E0606FD9-7CC1-3E36-BC0A-E0768FF988E4]@0xff ffff7f80769000
com.seagate.driver.PowSecDriverCore(5.2.2)[F1208D07-4D35-0191-3638-3D7CA8C9D5CF ]@0xffffff7f8090c000->0xffffff7f80943fff
dependency: com.apple.iokit.IOUSBFamily(4.5.8)[1FEB88C1-AD15-3AEF-8379-CA51810FD38E]@0xffff ff7f80816000
dependency: com.apple.iokit.IOSCSIBlockCommandsDevice(3.0.3)[1A93A057-75E4-3ABC-BC2D-2CDDA9 1D5AE5]@0xffffff7f80865000
dependency: com.apple.iokit.IOStorageFamily(1.7)[E0606FD9-7CC1-3E36-BC0A-E0768FF988E4]@0xff ffff7f80769000
dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(3.0.3)[22C0B87C-6E38-34EA-9520-98 54EAC9ECE2]@0xffffff7f807cd000
dependency: com.apple.iokit.IOFireWireSBP2(4.2.0)[A0E6214A-8E81-3136-AA18-5E4E9DFD5419]@0xf fffff7f808ef000
last loaded kext at 37980543867: com.apple.filesystems.msdosfs 1.7.1 (addr 0xffffff7f8098c000, size 57344)
last unloaded kext at 368198465969: com.apple.driver.AppleUSBUHCI 4.4.5 (addr 0xffffff7f80a87000, size 65536)
loaded kexts:
com.seagate.driver.PowSecLeafDriver_10_5 5.2.2
com.seagate.driver.PowSecDriverCore 5.2.2
com.apple.filesystems.msdosfs 1.7.1
com.apple.driver.AppleHWSensor 1.9.4d0
com.apple.driver.AppleBluetoothMultitouch 66.6
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 100.12.42
com.apple.driver.AudioAUUC 1.59
com.apple.driver.IOBluetoothSCOAudioDriver 4.0.3f12
com.apple.driver.IOBluetoothA2DPAudioDriver 4.0.3f12
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.1.7f9
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.driver.AppleMikeyDriver 2.1.7f9
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.2
com.apple.kext.ATIFramebuffer 7.1.8
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.5d4
com.apple.driver.AppleLPC 1.5.3
com.apple.driver.AppleBacklight 170.1.9
com.apple.ATIRadeonX3000 7.1.8
com.apple.driver.AppleIntelHD3000Graphics 7.1.8
com.apple.iokit.SCSITaskUserClient 3.0.3
com.apple.driver.AppleUSBCardReader 3.0.1
com.apple.driver.AppleIRController 312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.IOAHCIBlockStorage 2.0.1
com.apple.driver.AppleUSBHub 4.5.0
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AirPort.Atheros40 503.60.3
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.iokit.AppleBCM5701Ethernet 3.0.8b2
com.apple.driver.AppleAHCIPort 2.2.0
com.apple.driver.AppleUSBEHCI 4.5.8
com.apple.driver.AppleACPIButtons 1.4
com.apple.driver.AppleRTC 1.4
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.4
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 167.3.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.1
com.apple.driver.AppleIntelCPUPowerManagement 167.3.0
com.apple.iokit.CHUDProf 366
com.apple.iokit.CHUDUtils 364
com.apple.driver.AppleBluetoothHIDKeyboard 152.3
com.apple.driver.AppleHIDKeyboard 152.3
com.apple.driver.AppleMultitouchDriver 220.62.1
com.apple.driver.IOBluetoothHIDDriver 4.0.3f12
com.apple.kext.triggers 1.0
com.apple.driver.AppleAVBAudio 1.0.0d11
com.apple.driver.DspFuncLib 2.1.7f9
com.apple.iokit.IOSurface 80.0
com.apple.iokit.IOBluetoothSerialManager 4.0.3f12
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOAVBFamily 1.0.0d22
com.apple.iokit.IOAudioFamily 1.8.6fc6
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.driver.AppleHDAController 2.1.7f9
com.apple.iokit.IOHDAFamily 2.1.7f9
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleSMC 3.1.1d8
com.apple.driver.IOPlatformPluginFamily 4.7.5d4
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.driver.AppleThunderboltEDMSink 1.1.3
com.apple.driver.AppleThunderboltEDMSource 1.1.3
com.apple.kext.ATI6000Controller 7.1.8
com.apple.kext.ATISupport 7.1.8
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.driver.AppleIntelSNBGraphicsFB 7.1.8
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.driver.AppleThunderboltDPOutAdapter 1.5.9
com.apple.driver.AppleThunderboltDPInAdapter 1.5.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.5.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.1
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.3f12
com.apple.driver.AppleUSBBluetoothHCIController 4.0.3f12
com.apple.iokit.IOBluetoothFamily 4.0.3f12
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.0.3
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.iokit.IOUSBMassStorageClass 3.0.1
com.apple.iokit.IOAHCISerialATAPI 2.0.1
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.driver.AppleUSBComposite 4.5.8
com.apple.driver.XsanFilter 403
com.apple.iokit.IOFireWireSBP2 4.2.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.0.3
com.apple.iokit.IOSCSIArchitectureModelFamily 3.0.3
com.apple.driver.AppleThunderboltNHI 1.3.2
com.apple.iokit.IOThunderboltFamily 1.7.4
com.apple.iokit.IOUSBUserClient 4.5.8
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IO80211Family 412.2
com.apple.iokit.IOEthernetAVBController 1.0.0d5
com.apple.iokit.IONetworkingFamily 2.0
com.apple.iokit.IOAHCIFamily 2.0.7
com.apple.iokit.IOUSBFamily 4.5.8
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.iokit.CHUDKernLib 365
com.apple.driver.DiskImages 331.3
com.apple.iokit.IOStorageFamily 1.7
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.4
com.apple.iokit.IOPCIFamily 2.6.8
com.apple.iokit.IOACPIFamily 1.4
System Profile:
Model: iMac12,1, BootROM IM121.0047.B1D, 4 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 1.71f22
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.61.5-P2P
Bluetooth: Version 4.0.3f12, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST3500418AS, 500.11 GB
Serial ATA Device: OPTIARC DVD RW AD-5690H
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: USB Optical Mouse, 0x15ca, 0x00c3, 0xfd130000 / 5
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3 -
Erase the Hard Drive before selling computer ???
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What's the best way to ZERO the hard drive. I knew how to do it
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After the installation, at the point your registration process starts, quit and switch off the computer.
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regards roam -
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Whats the problem? how can I fix it?komivi wrote:
my 2007 20inch Imac keeps freezing/crashing and the mouse is moving while its frozen?
How large is your HD? How much space do you have left?
is the hard drive going out? how can I fix it?
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How do I properly zero out or erase the hard drives in my early 2009 Mac Pro 4,1 tower?
How do I properly zero out or erase the hard drives in my early 2009 Mac Pro 4,1 tower?
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My friend was really specific he said choose the option that writes zero's once over the drive that is plenty good enough I was inclined to use the maximum seven write ...I just want to make sure the drive has no bad sectors and that's it's it's zeroed out for possible future diagnostics usage or something that he said was usable later
he also advised me to run a test on it but I don't have the software you mentioned or the software that he has… So I may have to take the drives over to his house unless you have some kind of free software that's easy to use that you could suggest that will not only zero out the drive but test the drive completely
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You are getting a kernel panic because you are trying to boot the computer with a Tiger DVD. That model requires 10.6.3 - Snow Leopard. You can purchase replacement discs from Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support.
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes. -
a while back my computer crashed (hard drive and motherboard:/) im a DJ so its kinda a big thing. my mom has a computer whith itunes on it, i signed on with my account but how do i get the music back. i dont have it on any device, just the hard drive that crashed. can someone please helped i put soooooo much money into those songs a good 4,000 $
please someone helpHi Glenn,
You need to Authorize your Mom's computer to your iTunes sign on. Sign on to iTunes, then go to Store at the top of the screen, and select Authorize this Computer.
Then you can download your purchases from your iTunes library by going to the iTunes Store (the one in the sidebar), Music, and then under Quick Links, Purchased.
Once the Purchased window comes up, select "Not on this Computer", and then select All Songs. Your purchased songs will display with a cloud next to them, and you can download them selectively or "Download All" (lower right-hand corner).
Hope this helps!
Cheers,
GB -
i formatted my ext hard drive and changed it to mac os x extended(journaled). then i put in all my data back. after a while, i insert the hard drive but my macbook cannot read it. plz help
SanandaDutta
tried on a different mac. The same problem exists.
If that is the case, its extremely unlikely you have a bad USB cable on the seagate, rather as I mentioned earlier a bad SATA bridge card.
If the Seagate 1TB USB external wont open on either Mac and youve verified same (try a diff. USB cable if you have one however this is nearly never the case),....then to get the data off that HD (unless it is dead which is also extremely unlikely),......then you would need to extract the HD from its case and insert same into either a HD dock or USB HD enclosure.
8 out of 10 seemingly dead inopperable 1-3+ year old external HD are perfectly fine, rather the cheap 50 cent SATA bridge card fries and dies (alas)
reply back if you need help in extracting same. -
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After holding down the Select and Play/Pause button, I was able to restart the Ipod and then it brought me to a Diagnositc test. I have tried doing both the Mannual and Annual test on the ipod however in each test, the ipod freezes on different access tests. The HP (headphones) test, shows the headphones are detected, but then if it tries to play a song to make sure they work it freezes and goes back to the red cross. I have looked at various other questions regarding the FW cable, however I don't believe i have such a cabel. Then the Hard Drive test freezes up and I can hear a ticking noise coming from the drive but it doesnt seem to be spinning. Alongside these test issues, any computer cannot see the Ipod when plugged in (including itunes). Therefore some tests for the USB drive cannot be completed. I do not recall dropping it badly, though I have dropped it previously. Does all this mean there is damage to the drive? Should I instead take it to an apple store?
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tt2 -
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No; try using a data recovery product such as the ones listed here. Don't write anything else to the drive until the files are recovered or you choose not to recover them.
(120682) -
Every time my wife logs in and uses her email (os included mail program) the computer freezes and causes corruption of the hard drive. What can I do to remedy this problem?
Every time my wife logs in and uses her email (os included mail program) the computer freezes and causes corruption of the hard drive. What can I do to remedy this problem?
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Is it bad for the hard drive or the processor to carry my macbook pro while it is asleep?
I know for a fact that old notebooks used IDE hard drives and thus if they are carried while in sleep mode, it might damage the hard drive. For a Macbook Pro, is it dangerous at all to carry it while in sleep mode? Does it affect the processor or the hard drive or any other hardware at all?
Thanks,
jWelcome to Apple Support Communities
In general, it is dangerous to carry any laptop with a physical hard drive while it is turned on, as the hard drive might get damaged. However, the MacBook Pro with Retina display (the same applies to the new MacBook and all MacBooks Air) uses flash storage, so you can just put the computer to sleep and carry it (you can do it even if it is turned on): no parts will be damaged. -
When the Apple Store tests a zeroed out hard drive, is their test as intensive as wd lifesaver etc. software's in napping out bad sectors etc.
I do know one test at the Apple store is a three or four hour test that is very thorough for the whole Mac Pro computer, system by system test, I'm curious what kind of test they perform if you're testing the hard drive for bad sectors or whatever I'm a novice
I mean is it as effective or more effective than the software called wd lifesaver?
Does anyone have any idea what software they use or is their test only testing the systems of the computer and not just the hard drive?
I am moving from PC to Mac right now I have not even use my 2009 Mac Pro yet I was told to have the hard drives zeroed out and tested to start with a clean slate this is what I'm trying to do.
Thank youThe chip on the hard drive itself basically takes care of bad sectors. If an operation tries to write to such a sector, the drive will mark it bad and move onto the next one. That's why zeroing the drive effectively does the operation of mapping bad sectors - the whole drive is checked.
Their general hardware test does not do a full drive check, as far as I remember - the memory check can take a long time, though, since they're looking for random errors.
So for your Mac Pro, you should feel confident that doing a one-pass zero (don't do more than one pass, it's a waste of it me), will be enough initialization for the drive. And many drive experts don't even bother with that, relying on modern drive chips/firmware to do the job of checking for bad sectors on the fly.
Matt
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