Freezes; won't get addresses, zoom, keeps deleted sites, HELP

repaired 3 times in 8 months. They don't like Mozilla/ Firefox (FF) &/or Kaspersky. They like Internet explorer. Blame troubles on Fox. Using e-bay, you click to zoom a picture. I can't anymore in FF. I can in IE.
Mail: FF won't get names from contact list for addresses. It USED TO. IE does. WHY?
FF freezes when I have multiple windows open. Why?
Shut down, everything clear from taskbar. I sign in... There are the e-dresses I had before closing the day before! Why?
How can we make FF do his job? I'm having to use IE to 'do' ebay. not good.
LAST: I tried deleting FF & putting in a new version. now it calls itself FF (2). Where is FF(1)?

No, that is a different application. Hold down the D key while booting with the 1st install disk in and it should start a diagnostics program called Apple Hardware Test. Are you running Tiger as your sig says. Leopard no longer has this.

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