Freezing and breaking up of picture and sound on Y...
Any help greatly appreciated. When playing back recordings the picture often feezes! Have the same problem with iplayers too, but far greater as the picture breaks up and the sound also. Funnily enough the commercial ads during the programmes are fine!!! I have checked for systems updates and downloaded. All pulgs and sockets are ok and have switched everything of at the mains and back on a again. Still no joy. Gave up trying to watch a film on Netflix yesterday as it froze five times. Cannot watch catch-up on demand 5 as the pictures goes completely bonkers. Pixels all over the place and stuttering sound. Help please?
You may find this thread helpful:
https://community.bt.com/t5/YouView-Boxes/BT-YouView-error-IPC6023/m-p/1478951#M19141
Hope this helps
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Post relates to: Pre 2 p102eww (Verizon)
Jneklason wrote:
~snip~
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.
I hate to tell you this, but you didn't write an email. You wrote a discussion post on the Verizon Wireless Community forum which is a public peer to peer forum. Unfortunately since you didn't mark your post as a question, the VZW reps that roam this community won't ever see your post. Before you re-post it, don't. Duplicate posts get removed from the community.
I see there were several missteps both by the reps and yourself in your post. First you should have insisted on returning the phone within the 14 day return policy period. Second which Samsung Galaxy mini model did you purchase? The S3 mini or the S4 mini? Did you do any research prior to deciding on this device. The reps at that time deflected the easiest course of action, by trying to get you to replace the phone under insurance instead of returning the phone. The Early Edge payment option requires the current phone on the line using the early Edge must be returned to Verizon Wireless. Did you once considered going to a third party site like Swappa to purchase a gently used device for your daughter? -
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