Freezing and itunes not found questions

I have two concerns/questions
1. why does my itunes application never work. I hit itunes try to see the store or when I'm using Panda it says itunes cannot be opened or some such message
2. my phone semi froze today (again but different this time).
I could call my phone and it would vibrate - but not ring and I could not answer it.
I couldn't shut it down to reopen. It was open to the phone page - couldn't get it back to the home/icon page.
I did do an update and that restored it but my concern is what can I do when I'm not near my computer (traveling etc). any ideas would be greatly appreciate.

I meant Shazam and I think the other person you referred to meant Pandora. Shazam is an application where you can put your phone up to a radio playing a song and it will identify it for you and then take you to itunes to purchase the song if you want.

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