Freezing phone and restoring deleted BB Messenger contacts.
I'm using a Blackberry Curve 9300, it seems to freeze a lot lately, sometimes for hours at a time. Like this morning it froze from 12midnight until 5:30am. When it freezes I get a black squared clock at the centre of my screen. I then decided to whip out everything on my phone thinking if I did that everything will be back to normal. After whipping out all my stuff now not only do I still experience the same problem of freezing, I now lost all my BB Messenger contacts that I can't restore. I now don't know what to do. Please help, how do I stop my phone from freezing all the the time and how do I restore all my contacts!
I think you mean "wiping" not "whipping, I understand now.
Did you do a backup of the device to your PC before wiping it?
Do you have BBProtect installed and backing up daily or weekly?
Before wiping, did you do a BBMessenger > Options > Backup Contacts? to either the media card or remote backup?
For the freezing...
Do you have Memory Cleaner enabled (look at Options > Security > Memory Cleaning) and if you do, disable it.
What is your Operating System loaded to your device? Look at Options > About, third line down beginning with a "v.6.0.x.xxx", What is yours?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code
Similar Messages
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My sister sync all my contact to her phone with my apple id and then delete all of them how can i restore all my contact?
It sounds like she deleted them all from your icloud account. If you have an iTunes backup, try this to possible recover your deleted contacts. http://support.apple.com/kb/ts4108
If that doesn't work, you might be stuck as Apple doesn't usually have a backup plan for intentional user deletion. You can try to call Apple though and see if there is anything else they can do to try and recover that deleted info for you.
Good luck and let me know if there are any other questions I can help you with. -
IPhone keeps freezing up and then deleting all my contacts
Shortly after I got my iPhone THIS year only 5 months ago. It has been freezing up on me and booting me out of apps. First it was my Facebook app, then my pictures, then my settings and then ultimately my messages. I end up having to cut my phone of by sliding the power button off. But when I go to turn it back on, ALL my contacts are deleted! This has happened once before and now again. I have version 5.0.1 and have heard of others with different versions doing the same thing. Can anyone tell me how to fix this problem?
Lacmoser, let's get your Droid X2 to work as it should. As B33 mentioned, clearing the system cache can help a lot of issues. This should not erase any data, but it is still safe to make sure your info is backed up first. To clear system cache:
• Power the phone off
• Power On while holding down the Home key
• When exclamation point icon appears press BOTH volume keys
• Use volume keys to navigate to "wipe cache partition" and tap the power button to select
• Wait for it to finish and select reboot system
If no change, we may need to check to see if specific applications are causing this issue. Boot your phone into safe mode http://vz.to/17LHsYg for awhile to test if this issue is still occurring. Safe mode disables third party apps. If this issue is no longer happening in safe mode, then try removing some recently installed applications.
Let me know if you need further assistance.
MarquiaF_VZW
Follow us on Twitter @VZWSupport -
I used my appleid on my husband's phone. Our contacts merged, both phones ring and he sees my texts. I deleted his contacts from my phone and they deleted from his phone also. How can I get my appleid off his phone and retrieve his contacts?
Teacher48 wrote:
I used my appleid on my husband's phone. Our contacts merged, both phones ring and he sees my texts. I deleted his contacts from my phone and they deleted from his phone also. How can I get my appleid off his phone and retrieve his contacts?
Bad mistake. You shouldn't have used your Apple ID on his phone. And you made it worse because now the contacts are gone, as you deleted them from your phone, they got deleted on iCloud. Your husband should have his Apple ID.
There is really no way of recovering the deleted contacts unless you backed up using iTunes and even then you will only be able to recover those contacts that were on a call list. Read here:
iTunes: About iOS backups -
I restored my phone and it deleted my photo vault app which means my pictures are gone. how do i get it back?
Unless you have the app and its contents backed up, they are gone.
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So just downloaded 5.0 and it deleted all my contacts, how can I get it all back? I already tryed the "Back Up" or "Restore" and it's still blank on my iphone??
You should have been syncing your contacts to your computer regularly. Just sync them back ot the iphone from your computer.
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"I need to erase the contents of my phone and restore to factory settings. Does anybody know how to save your texts so you don't lose them? Can I back those up to iCloud? My phone was very likely hacked (Apple's advice was to call the police!)"
That was all I could put in the initial "box." Then it brought me to this page with instructions on how to write a good sentence.
Proceeding ...
After going back and forth between Apple, AT&T and the police (all telling me to go to the other two) I took AT&Ts suggestion and got a new number. One tech warned against doing a backup, especially on my Mac, saying if my phone had been hacked then whatever bug was there would then invade my computer. But nobody knows how to determine if the phone has been hacked or a virus was planted there. Unfortunately I know who would have reason to do such a thing and all I can say is that he is at the top technologically and could easily do it. Almost impossible to prove, however.
So I need to preserve my text messages and my emails as well. I backed up my photos to that Microsoft product (One-Drive) and it froze (Surprise, Surprise) with four short videos to go, and no way of stopping that (when I tried it crashed repeatedly) so I'm in crisis mode here.
Help ...
Running 8.0 on 5S
Thanks!Betty I don't know if you fixed your hacking problem but I feel your pain. I've seen some strange things going on between my iMac and my iPhone and Apple has told me the same thing, call the police which I have done. The hackers have stole 500.00 out of my checking account have access to every internet account I use and no matter how often I change the password their right back on the account. I closed my FB account 3 times only to have someone reopen it. Right now I've got a link in my reading list (Safari) that if I click on it, it allows me to log onto my FB account anonymously.
I've seen a green folder come out of no where while I was trying to delete my passwords out of keychain when that green folder was put into the key chain I was immediately locked out. I than went into system preferences to try to make changes to my security settings, when I clicked on the icon it wouldn't open. I've seen log files of automator receiving commands and sending out my personal information thats on my computer.
I have a legitamate program called iExplorer that allows you to look at the contents of your iPhone back ups and saw a transaction someone made at the Apple store for some full length movies, some albums, ibooks and other apps but when I called the iTunes store and they said none of those items were showing up on my account. If their not on my account how can they be on my iPhone 6? One day someone was using my gmail account and unknowingly used google maps to search for an Italian restaurant, than a Mexican restaurant than a coffee shop and their search showed up on my iPhone but I didn't have my gmail account installed on my iPhone 6. Using my computer I logged onto my gmail account and looked at the maps history and sure enough there were the searches when I'd hover my curser over the link it gave me the longitude and latitude of the where the hacker was when he was using google maps. I know whoever reads this thinks Im crazy but I've documented everything and can prove the things that I have mentioned in this post actually happened.
One day I had my laptop (pc) and my iMac next to each other as I was using both. when I clicked on airport it showed that my laptop and my iMac had made a connection and were actually communicating with each other. I know I didn't do it I don't know how. The iMac was logged into my iCloud account while my laptop wasn't. I have formatted my iPhone at least a dozen times, Apple and an Apple retailer have formatted my hard drive not to mention the numerous times I have formatted it but the hackers keep getting on my devices. Im formatting my lap top at this very second because during the course of the night I left the ethernet cable plugged into it and they locked me out of my c: drive, and configured the system so I can't download any updates from Microsoft, overtime I type in www.microsoft.com it changes to ww38.microsoft.com which takes me to a blank page. I right clicked on the page I was redirected to and read the java script and couldn't believe that someone had actually configured Internet Explorer to redirect me to a blank page when I tried to go to Microsoft. Apples answer to all this is there was nothing wrong with my iPhone or my iMac and if I thought there was a problem to call the police which I have done.
Theres no doubt the hackers are reading this while I type it or will read it and I simply don't care anymore. I no longer email anyone, don't use my iCloud account and have taken precautions to protect my credit but if I ever find out who has invaded my privacy to this extreme the police are going to want to talk to me because Im going to hurt them like they've never been hurt before -
My iPhone has recently been crashing (or rather the apps) when I would try to access my text messages, contacts, phonebook, facebook, or email. I tried restarting my phone and lost all of my contacts. This has been happening more and more frequently. Today I was in my pictures and was trying to crop one and my phone shut off completely. Anyone know what's wrong with it or how to fix it?
Make sure all apps are fully closed:
- double tap your home button
- hold your finger on an app
- when the apps start to wiggle press the red "-" button on all the apps
Now do a hard reset:
- hold the home button and the sleeps/wake button down at the same time
- the phone will shut off then when the apple logo ppears release both buttons
If by then your contacts have not been restored you would need to try and retreive them from a back up on itunes/icloud that was made when the contacts were on the phone. You could even stream them from the cloud if they were synced to the cloud. The link beow will show you how to restore from an itunes/icloud back up:
http://support.apple.com/kb/ht1766
Also to prevent this issue which i have seen alot when users are still running iOS 5 it would be best to update the iOS on your phone. To do this follow the link below:
http://support.apple.com/kb/ht4623
Hope this helps -
every time I try to sync my phone and restore my content after I updated my iPhone, iTunes goes through the prompts and then says "cancelling sync" at step 5. I cannot restore my apps or music!
when i try to sync my music which i have on my PC's itunes it will just not transfere on the phone. everything will sync [apps, videos, contacts] but the music will just not transfere.
and when i try to download the music from the phone's itunes store it will say "Error. Tap again to retry".
Thera are no more details i have! i have no idea why the songs will not sync and will not download! -
how do I make it so that the one computer that has the main itunes account on it be used on other computers, when it comes to backing up phones and not deleting data off of phone that isnt on that computer itunes becasse its all on the one main computer. Baiscally the problem is that one comuter and one account has always been sued for eey persons itunes. Now if we want to be able to backup and use itunes on our own computers fro our iphones and such, how will all he data that is on our phones not be deleted once its plugged into a new computer? Also, is theere a way to get all the stuff on thw current itunes onto each computer, via differtn account name?
option discovered in preferences. Really this and any feature that moves deletes or edits a users data should as far as possible be OFF BY DEFAULT. It shouldn't by default and without the users specific say do this dangerous and unnecessary thing without even letting the user know what it's doing!!! And then cause me a few hours (as i'm new to mac) searching for the option so as to switch it off. If i hadn't noticed the status cage declaring that it was copying files then i might never have twigged that this insane thing was occurring. And if i hadn't of noticed i would have been left maintaining the contents of the folder i copied the files to, the folder which as far as i was informed and so believed was also the location of the music files i was playing. How does Apple justify this 'genius' piece of software non-design? Surely it will hurt no one if this was off by default for new users - overall at least i dare say it would cause a lot less distress in the future for the unsuspecting public at large. Thanks for the support.
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how do I back up my iphone. I am on my itunes and I have a new I phone and have transfered the all contacts but my apps are not transferrring?
Configuration.
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I deleted an old work email account on my iPhone4 and it deleted all my contacts! How do I get them back?
The iPhone does not store ANY information on the SIM card. If they were truly on the SIM, re-import them from the SIM.
Settings>Mail, Contacts, Calendars>Import SIM Contacts. -
I disabled and blocked my phone when it was stolen, i have retrieved the phone and restored service. Now when i turned it on it says iphone disabled connect to itunes.. I have and no change, what do i do?
You need to restore the phone in itunes in order to use it again, You will have to put the phone into recovery mode and restore to factory settings http://support.apple.com/kb/ht1808
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I delete from out look on my i phone and it deletes on my computer outlook. I do not want that to happen how do i stop it from deleteing on the computer outlook
Do not delete it on the phone.
What you have described is exactly how it is supposed to work. -
I had to get a new i phone and I backed up all contacts and photos to i cloud and now I can't get them back onto my new iphone. Any advice?
EVerything you need to know is here http://support.apple.com/kb/HT4859
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