Freezing when screen shuts off

When my macbook has its screen shut off, I am unable to turn it back on. It isn't in sleep mode. When I press a button or anything, the screen stays black. Closing the cover when it's like this doesn't put it to sleep. It usually happens when I have a Firefox or Chrome window open. How can I fix this?

My issue is resolved.  Turns out I had a defective unit.  Swapped it out last night, and it's working fine now.  Got the yellow box this time.  First one had the black slip cover.
The swap was a bit of a hassle.  I had purchased from an Absolute Wireless store in Garner, NC.  That's a third party reseller.  They made me drive across town to a Sprint service center to have a technician "certify" the defect before they would replace it.  And of course, the service center couldn't do the replacement, so I had to drive back across town to point of purchase after they certified it.  Best of all, the "certification" process involved me explaining the problem to the technician for about a minute, her agreeing with me that it was a malfunction, and her writing her employee ID on the back of a business card for me to take back to the first store.  She didn't even turn the phone on herself.  She pretty much said the guy at Absolute Wireless was being a **bleep** in sending me to her in the first place b/c we could have just done this over the phone.  PITA.  But whatever, I guess that's what I get for not buying directly from Sprint.

Similar Messages

  • SCREEN SHUTS OFF RANDOMLY

    My screen shuts off randomly
    at least twice a day.
    This is what I get after force quit my laptop and turn on.
    I went to apple store and they said just to open up and check what is wrong cost $300~350
    and to fix this problem and replace inside (they said it might be the water spilled inside but that never happened so i don't know what he is talking about.....) is going to cost $1240
    They already replaced my hardware one or two months ago and I dont get why this suddenly happens when i didnt not even spill water.
    i feel like there should be cheaper way.
    and the guy who was trying to find out what the problem is with my laptop
    seemed like he doesnt know anything about this.
    Does anyone recommend some other way so i dont have to waste my $1240+@ with a problem that they are not even sure...?
    Interval Since Last Panic Report:  195056 sec
    Panics Since Last Report:          1
    Anonymous UUID: 70CB872A-D4A4-405A-8C45-26E38D2EA82F
    Mon Sep 23 01:35:53 2013
    panic(cpu 2 caller 0x9d4c97): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7f3bf000 0x0a5480a2, D0, P2/4
    Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)
    0x5bfd2188 : 0x21b837 (0x5dd7fc 0x5bfd21bc 0x223ce1 0x0)
    0x5bfd21d8 : 0x9d4c97 (0xbea22c 0xc5a840 0xbf8f88 0x0)
    0x5bfd2278 : 0xaef5db (0x908e804 0x852a004 0x100 0xcb42b6)
    0x5bfd22c8 : 0xae65d4 (0x852a004 0x100 0x5bfd22f8 0x9c4774)
    0x5bfd22f8 : 0x16c8965 (0x852a004 0x100 0x438004ee 0x1)
    0x5bfd2438 : 0xb0e258 (0x852a004 0x9295004 0x0 0x0)
    0x5bfd2478 : 0x9dde2b (0x852a004 0x9295004 0x0 0x0)
    0x5bfd2518 : 0x9da50a (0x0 0x9 0x0 0x0)
    0x5bfd26c8 : 0x9dc53e (0x0 0x600d600d 0x702b 0x5bfd26f8)
    0x5bfd2798 : 0xc9feae (0xc1d00041 0xbfef0033 0xbfef0034 0x857c)
    0x5bfd2808 : 0xcaf734 (0x92f5800 0xa55af80 0x0 0x0)
    0x5bfd2828 : 0xcd4322 (0xa55af80 0xb 0x5bfd2880 0x10)
    0x5bfd2858 : 0xcd4b3d (0x96f1000 0x0 0x5bfd287c 0x0)
    0x5bfd2888 : 0xcb4d79 (0x96f1000 0x93d10080 0x0 0x0)
    0x5bfd28d8 : 0xc76d0c (0x464be000 0x0 0x0 0x3)
    0x5bfd2948 : 0xc7640f (0x464be000 0x0 0x2 0x3)
    0x5bfd2978 : 0xc6c05f (0x464be000 0x0 0x2 0x463f9000)
    0x5bfd2ab8 : 0xca55d8 (0x463f9000 0x1 0x5bfd2bcc 0x5bfd2bc8)
    0x5bfd2b68 : 0xc67fe1 (0x463f9000 0x1 0x5bfd2bcc 0x5bfd2bc8)
    0x5bfd2be8 : 0x56da06 (0x463f9000 0x0 0x5bfd2e3c 0x5bfd2c74)
    0x5bfd2c38 : 0x56e2a5 (0xcf6720 0x463f9000 0x8c0b188 0x1)
    0x5bfd2c88 : 0x56eb59 (0x463f9000 0x10 0x5bfd2cd0 0x0)
    0x5bfd2da8 : 0x286638 (0x463f9000 0x10 0x8c0b188 0x1)
    0x5bfd3e58 : 0x21dbe5 (0x8c0b160 0x90165a0 0x1fd7e8 0x5d43)
    0x5bfd3e98 : 0x210a86 (0x8c0b100 0x0 0x933c110 0x9666bd0)
    0x5bfd3ef8 : 0x216f84 (0x8c0b100 0x0 0x0 0x0)
    0x5bfd3f78 : 0x295c57 (0x9047948 0x0 0x0 0x0)
    0x5bfd3fc8 : 0x2a256d (0x9047944 0x1 0x10 0x904b2a4)
          Kernel Extensions in backtrace (with dependencies):
             com.apple.GeForce(6.3.6)@0xc5c000->0xd12fff
    dependency: com.apple.NVDAResman(6.3.6)@0x96e000
    dependency: com.apple.iokit.IONDRVSupport(2.2)@0x961000
    dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
    dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x93f000
    com.apple.nvidia.nv50hal(6.3.6)@0x1592000->0x19a6fff
    dependency: com.apple.NVDAResman(6.3.6)@0x96e000
    com.apple.NVDAResman(6.3.6)@0x96e000->0xc5bfff
    dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
    dependency: com.apple.iokit.IONDRVSupport(2.2)@0x961000
    dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x93f000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    10K549
    Kernel version:
    Darwin Kernel Version 10.8.0: Tue Jun  7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 236329375403445
    unloaded kexts:
    com.apple.driver.AppleUSBUHCI            4.2.0 (addr 0x142d000, size 0x65536) - last unloaded 106072127614
    loaded kexts:
    com.apple.driver.AppleHWSensor            1.9.3d0 - last loaded 31890547636
    com.apple.driver.AGPM            100.12.31
    com.apple.filesystems.autofs            2.1.0
    com.apple.driver.AppleMikeyHIDDriver            1.2.0
    com.apple.driver.AppleHDA            2.0.5f14
    com.apple.driver.AppleMikeyDriver            2.0.5f14
    com.apple.driver.AudioAUUC            1.57
    com.apple.driver.AppleUpstreamUserClient            3.5.7
    com.apple.driver.AppleMCCSControl            1.0.20
    com.apple.driver.SMCMotionSensor            3.0.1d2
    com.apple.Dont_Steal_Mac_OS_X            7.0.0
    com.apple.driver.AudioIPCDriver            1.1.6
    com.apple.GeForce            6.3.6
    com.apple.driver.ACPI_SMC_PlatformPlugin            4.7.0a1
    com.apple.driver.AppleLPC            1.5.1
    com.apple.driver.AppleGraphicsControl            2.10.6
    com.apple.kext.AppleSMCLMU            1.5.2d10
    com.apple.driver.AppleIntelHDGraphics            6.3.6
    com.apple.driver.AppleIntelHDGraphicsFB            6.3.6
    com.apple.driver.AppleUSBTCButtons            201.6
    com.apple.driver.AppleUSBCardReader            2.6.1
    com.apple.driver.AppleUSBTCKeyboard            201.6
    com.apple.driver.AppleIRController            303.8
    com.apple.iokit.SCSITaskUserClient            2.6.8
    com.apple.BootCache            31.1
    com.apple.AppleFSC

    Mine just started doing this as did a coworker's (she has a 4 not 4S). We're both on Verizon. I just updated to the latest Verizon Carrier settings and then it started so I thought that was the issue, but since you're having this since March, I don't knwo any more. Prior to this though, mine was taking random screenshots when I'd hit the home button.

  • Why does the screen shut off and I have to re enter my password after a few seconds?

    WHen I am using my MacBook Air, writing down some notes, the screen shuts off after a few seconds. I have to re-enter my password again. This is happening every few seconds. It is driving me crazy! Help!

    Adjust things here:
     > System Preferences > Desktop & Screen Saver > Start After: > Set the time interval
     > System Preferences > Energy Saver > Battery
     > System Preferences > Energy Saver > Power Adapter

  • I have a mac book nd the screen shuts off depending on the position

    my mac book screen shuts off when I open and close it but will stay on in certain position

    There is a combination of a circuit, wire, and possibly other parts
    that can or may eventually wear out or fail, and these would need
    to be replaced. A test & diagnostic check of the computer is a way
    to tell more precisely what parts could be involved in a repair.
    These can be very detailed to repair and sometimes a take-apart
    to fix one possible cause of the problem can cause another one
    since there is a likelihood a non-professional DIY may damage it.
    {In fact, I have a similar first-edition MacBook1.1 1.83GHz
    core duo, with 2GB RAM, 160GB HDD, OS X 10.5.8, and
    an issue with the display such as you describe; my answer
    to fix it, may be to send mine in a box to wegenermedia.}
    If the computer can run an external display with an appropriate
    video adapter, then you can tell if the problem is only with the
    attached internal display and not some other or deeper failure.
    Depending on which MacBook model identifier build year, you
    may narrow down more detailed troubleshooting techniques or
    look through a correct iFixit repair guide for ideas, and ask to
    see what the costs would be to have an expert repair it.
    •Mac Laptop Repair guides - iFixit:
    http://www.ifixit.com/Device/Mac_Laptop
    If you are in an area where an official Apple Store has a Genius
    bar you can arrange to have an appointment there to have them
    check or diagnose the issue, and estimate parts + cost. In the US
    and Canada, an actual diagnostic is a free service; so is estimate.
    The Mac computer need not have an AppleCare plan in effect.
    Elsewhere, an authorized Apple service provider may offer similar
    testing and estimate, but may charge a customary fee for the time.
    Hopefully you can narrow down which one you have, from many
    built during the 2006 to 2010 era the MacBook was made. They
    no longer are; these are different than MB/Pro and MB/Air.
    Good luck & happy computing!
    edited

  • Macbrook pro 2010 screen shutting off

    Hello,
    I have been having a problem with my mac's screen shutting off randomly.
    When the screen goes to black the drives keep working and the keyboard stays lit up, but the computer itself has completely frozen.
    I know this problem has shown up quite a bit but i'm wondering if theres anything unique about my situation.
    I've copied and pasted the data log below:
    Interval Since Last Panic Report:  245007 sec
    Panics Since Last Report:          8
    Anonymous UUID:                    C8606F17-92B4-418A-B2E7-29002B2F7399
    Tue Nov  5 19:30:57 2013
    panic(cpu 3 caller 0xffffff7f809fb007): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff809fb0b000 0x0a5480a2, D0, P2/4
    Backtrace (CPU 3), Frame : Return Address
    0xffffff807c77afa0 : 0xffffff8000220792
    0xffffff807c77b020 : 0xffffff7f809fb007
    0xffffff807c77b0b0 : 0xffffff7f80af3b83
    0xffffff807c77b110 : 0xffffff7f80af3bf7
    0xffffff807c77b180 : 0xffffff7f80df5855
    0xffffff807c77b2c0 : 0xffffff7f80b17ddd
    0xffffff807c77b2f0 : 0xffffff7f80a04d6a
    0xffffff807c77b3a0 : 0xffffff7f80a0043c
    0xffffff807c77b590 : 0xffffff7f80a01668
    0xffffff807c77b660 : 0xffffff7f81e3f4d9
    0xffffff807c77b720 : 0xffffff7f81e74eb6
    0xffffff807c77b7b0 : 0xffffff7f81e57e99
    0xffffff807c77b810 : 0xffffff7f81e582d1
    0xffffff807c77b860 : 0xffffff7f81e58694
    0xffffff807c77b8f0 : 0xffffff7f81e594ed
    0xffffff807c77b930 : 0xffffff7f81e152a1
    0xffffff807c77baa0 : 0xffffff7f81e59d6d
    0xffffff807c77bb60 : 0xffffff7f81e12346
    0xffffff807c77bbc0 : 0xffffff8000655f3e
    0xffffff807c77bbe0 : 0xffffff800065681a
    0xffffff807c77bc40 : 0xffffff8000656fbb
    0xffffff807c77bd80 : 0xffffff80002a3f08
    0xffffff807c77be80 : 0xffffff8000223096
    0xffffff807c77beb0 : 0xffffff80002148a9
    0xffffff807c77bf10 : 0xffffff800021bbd8
    0xffffff807c77bf70 : 0xffffff80002aef10
    0xffffff807c77bfb0 : 0xffffff80002daec3
          Kernel Extensions in backtrace:
             com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f809 94000->0xffffff7f80c8ffff
                dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8087e000
                dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80982000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80949000
             com.apple.nvidia.nv50hal(7.3.2)[38ACBB3D-4E3C-3883-9A4B-67F15592905F]@0xffffff7 f80c90000->0xffffff7f80fb2fff
                dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f809 94000
                dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8087e000
             com.apple.GeForce(7.3.2)[7E1D7726-416F-3716-ACCB-E1E276E35002]@0xffffff7f81e070 00->0xffffff7f81ec9fff
                dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f809 94000
                dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80982000
                dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8087e000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80949000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    11G63
    Kernel version:
    Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
    Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 502764920706
    last loaded kext at 62449608828: com.apple.filesystems.msdosfs          1.7.1 (addr 0xffffff7f815df000, size 57344)
    last unloaded kext at 339709388706: com.apple.driver.AppleUSBUHCI          5.1.0 (addr 0xffffff7f8171f000, size 65536)
    loaded kexts:
    com.apple.filesystems.msdosfs          1.7.1
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AudioAUUC          1.59
    com.apple.driver.AppleUpstreamUserClient          3.5.9
    com.apple.driver.AppleHDA          2.2.5a5
    com.apple.driver.AppleMikeyDriver          2.2.5a5
    com.apple.driver.AGPM          100.12.75
    com.apple.driver.AppleIntelHDGraphics          7.3.2
    com.apple.driver.AppleIntelHDGraphicsFB          7.3.2
    com.apple.driver.SMCMotionSensor          3.0.2d6
    com.apple.driver.AppleSMCPDRC          5.0.0d8
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager          4.0.8f17
    com.apple.GeForce          7.3.2
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AudioIPCDriver          1.2.3
    com.apple.driver.AppleSMCLMU          2.0.1d2
    com.apple.driver.AppleMuxControl          3.1.33
    com.apple.driver.ApplePolicyControl          3.1.33
    com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d8
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleMCCSControl          1.0.33
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleUSBTCButtons          227.6
    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.8f17
    com.apple.driver.AppleUSBTCKeyboard          227.6
    com.apple.driver.AppleUSBCardReader          3.0.6
    com.apple.driver.AppleIRController          312
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          33
    com.apple.iokit.SCSITaskUserClient          3.2.1
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCISerialATAPI          2.0.3
    com.apple.iokit.IOAHCIBlockStorage          2.1.0
    com.apple.driver.AppleUSBHub          5.1.0
    com.apple.driver.AirPort.Brcm4331          561.7.22
    com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8
    com.apple.driver.AppleEFINVRAM          1.6.1
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleFWOHCI          4.9.0
    com.apple.driver.AppleUSBEHCI          5.1.0
    com.apple.driver.AppleACPIButtons          1.5
    com.apple.driver.AppleAHCIPort          2.3.1
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.7
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.5
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
    com.apple.nke.applicationfirewall          3.2.30
    com.apple.security.quarantine          1.4
    com.apple.security.TMSafetyNet          8
    com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
    com.apple.driver.DspFuncLib          2.2.5a5
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.iokit.IOSurface          80.0.2
    com.apple.iokit.IOSerialFamily          10.0.5
    com.apple.iokit.IOAudioFamily          1.8.6fc18
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.AppleHDAController          2.2.5a5
    com.apple.iokit.IOHDAFamily          2.2.5a5
    com.apple.driver.AppleGraphicsControl          3.1.33
    com.apple.driver.AppleSMC          3.1.3d10
    com.apple.driver.IOPlatformPluginLegacy          5.0.0d8
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.nvidia.nv50hal          7.3.2
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.IOPlatformPluginFamily          5.1.1d6
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.NVDAResman          7.3.2
    com.apple.iokit.IONDRVSupport          2.3.4
    com.apple.iokit.IOGraphicsFamily          2.3.4
    com.apple.kext.triggers          1.0
    com.apple.driver.AppleUSBBluetoothHCIController          4.0.8f17
    com.apple.iokit.IOBluetoothFamily          4.0.8f17
    com.apple.driver.AppleUSBMultitouch          230.5
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.2.1
    com.apple.iokit.IOUSBMassStorageClass          3.0.3
    com.apple.iokit.IOUSBHIDDriver          5.0.0
    com.apple.driver.AppleUSBMergeNub          5.1.0
    com.apple.driver.AppleUSBComposite          5.0.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1
    com.apple.iokit.IOUSBUserClient          5.0.0
    com.apple.iokit.IO80211Family          420.3
    com.apple.iokit.IOEthernetAVBController          1.0.1b1
    com.apple.iokit.IONetworkingFamily          2.1
    com.apple.iokit.IOFireWireFamily          4.4.8
    com.apple.iokit.IOUSBFamily          5.1.0
    com.apple.driver.AppleEFIRuntime          1.6.1
    com.apple.iokit.IOHIDFamily          1.7.1
    com.apple.iokit.IOAHCIFamily          2.0.8
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          177.11
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.driver.DiskImages          331.7
    com.apple.iokit.IOStorageFamily          1.7.2
    com.apple.driver.AppleKeyStore          28.18
    com.apple.driver.AppleACPIPlatform          1.5
    com.apple.iokit.IOPCIFamily          2.7
    com.apple.iokit.IOACPIFamily          1.4
    I would run the AHT but I don't have the disk anymore since I left it in the America and i'm in Japan right now.
    I've heard horror stories of people bringing their computer into the apple store to get the logic board replaced and it does nothing so i'm wondering if there are any fixes out there.

    I think you are having GPU problems which are relatively common with 2010 15" MBPs.  Please refer to this Apple support article:
    http://support.apple.com/kb/TS4088
    Ciao.

  • Problem: Screen Shuts Off For No Reason

    I have the new iPhone 3G.
    My screen shuts off (the screen turns black, but the phone is still on...like if you shut the monitor off on a desktop PC while the tower is still on) randomly which requires me to do a hard reset (holding the sleep button at the top of the phone and the home button at the same time until the Apple logo appears).
    This happens without warning when I do the following:
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