Frequent ADSL reconnects with Homehub 2.

Question

Problem: Frequent (>20 per week) ADSL reconnects resulting in varying IP Profiles sometimes down to 0.135Mb using Homehub 2.
BT Support actions: Several hours of phone calls at various support levels over three months leading to two BT technician visits. The first visit involved relocating the master socket and tidying the extension connections; the second resulted in a better specification circuit, between the exchange and the cabinet, being selected. Both are useful improvements but did nothing to solve the problem. An attempt to convince Support that the Homehub may be faulty was unsuccessful.
My (subsequent) action: Connected another Homehub 2 (one which had been replaced by BT some years ago to solve a different problem) and problem completely solved. I have had a stable good speed link for over a month now.
Conclusion: BT may find it cheaper to try replacing Homehubs earlier in the fault finding process.
Solved!
Go to Solution.

Answer 1

this is a known problem  http://forumhelp.dyndns.info/hardware/hh2/hh2_issues.html
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