Frequent disconnects

Hi all
I keep losing my wireless internet connection.
Intermittently, my connection is lost and I get
the message that the page cannot be found. I
need to repair my wireless connection in
order to surf the net after that. Its quite
grinding. Here are the details of my PC and
my internet connection;
Motherboard GF8100VM-M5
Motherboard Manufacturer Elite group
Motherboard Serial Number 15-K67-011003
Processor AMD TRIPLE CORE PHENOM™
X3 8450
Processor Socket AM2 Plus
Memory 3GB DDR2 800MHz
Power Supply CiT Pentium P4 500 Watt
Operating System XP Professional Service
Pack 3
CD ROM Device XAFIFA Z0XUJ0D SCSI
CdRom Device
Audio chipset VIA High Definition onboard
audio VT1708AB
Operating System XP Professional Service
Pack 3
Internet Connection
Connection type Wireless
Wireless Adapter Buffalo Nfinity
Network provider BT Broadband
Router BT Home Hub 2
Encryption type WPA2
Internet browsers in use Chrome and Firefox,
same problem with both
Firewall used Zonealarm - It is not the
firewall; I have turned it off and still had the
problem
The router is in another room but is not too
far away.
ACTIONS I HAVE TAKEN SO FAR
Changed the router channel from 1 to 6
Uninstalled my firewall
Uninstalled the wireless utility of the
adapter's manufacturer and gone back to the
Window's utilltiy
Moved my dongle away from my tower (as far as the short cable will allow)
Nothing has worked
Thanks in advance for any help.

I see you have been seeking advise from other sources with no luck.
Also try looking for possible updates to you Motherboard bios, XP SP3 was prone to causing problems with some ethernet & wifi adaptors & some Manufacturers updated their Bios to help.
If you are letting you PC drop into standby/power saving mode, I would suggest disabling this until the problem is resolved? (this was one of the problems.)
WPA2 AES only encryption mode may help if there are other Wifi signals in your area TKIP enabled in the Wifi adaptor or Router can under certain circumstances lead to a temporary signal dropout.
"I have this awful feeling someone is watching every move I make (one of my pet hates is router location tagging)." Marvin (A paranoid Android)

Similar Messages

Frequent disconnection from services

Hi, for years I've been a satisfied customer, but recently my internet, (along with my television signal and phone) would stop working.
Strangely enough it happens at exactly XX:05 and XX:33, about every thirty minutes.
I'm not completely sure what is going on, but the WAN Coax signal on my MI424-WR will turn off, television will black out, and my phone will ring but with no one on the other end.
They will eventually restore to normal, but this is quite annoying. Can anyone help me out?

Sorry to hear about the frequent disconnects. Sounds like an issue with your ONT with all the services effected like that. I have sent you a private message to get more information.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

WRT400N - frequent disconnects on Windows 7 Enterprise

I work from home for a software company, so I'm constantly online transferring data and talking to customers via Skype & a Cisco IP Phone. I've got my work laptop PC (running Win7 Enterprise) connected to the WRT400N using a LAN cable (wireless is for a MacBook Pro my wife uses). The WRT400N is updated to the latest firmware.
The problem I'm having is that I'm getting disconnected throughout the day, and nothing short of power cycling the wireless router is fixing the problem. I've tried disabling and re-enabling the LAN adapter, ipconfig /release and /renew, and rebooting the laptop. It seems that each time, I am forced to power cycle the router to restore connectivity.
I used to use the wireless adapter on the laptop, but due to frequent disconnects I moved the router to sit directly next to my laptop and just hooked up the LAN cable. I discovered that my Comcast modem was actually dropping connectivity so I had them swap it out for an updated model and since then I can see that it's staying connected (and yes, I'll admit I'm doing the n00b test of watching the LEDs to see if they're blinking off whenever I lose connectivity now). As I type this I have actually switched back to using the wireless adapter which hasn't disconnected in the past 6 hours (a record).
Long-winded so I apologize. I really would like to resolve this issue somehow but I'm not a network expert by any means and I've exhausted my limited ability to troubleshoot.

Try to follow the below mentioned settings and then check.
Open an Internet Explorer browser page on your wired computer(desktop).In the address bar type - 192.168.1.1 and press Enter. Leave Username blank & in Password use admin in lower case.
Click on the Wireless tab
Here select manual configuration...Wireless Network mode should be mixed.
Provide a unique name in the Wireless Network Name (SSID) box in order to differentiate your network from your neighbors network.
Set the Radio Band to Standard-20MHz and change the Standard channel to 11-2.462GHz...Wireless SSID broadcast should be Enabled and then click on Save Settings...
Please make a note of Wireless Network Name (SSID) as this is the Network Identifier...
Click on the Sub tab under Wireless > Wireless Security...
Change the Wireless security mode to WPA2, For Encryption, select TKIP...For Passphrase input your desired WPA2 Key. For example , MySecretKey , This will serve as your network key whenever you connect to your wireless network. Do NOT give this key to anyone and remember the key.
NOTE : Passphrase should be equal to or more that 8 characters...
Click on Advanced Wireless Settings
Change the Beacon Interval to 75,Change the Fragmentation Threshold to 2304,Change the RTS Threshold to 2304 and Click on Save Settings.

Ichat, AIM, Adium frequently disconnect using Airport

Ichat, AIM, & Adium all frequently disconnect when using Airport. I use a Linksys Wireless Router with an Airport extreme card. When directly connected to the router, I have no problem. Using a PC with Windows XP, AIM operates fine. Safari and Firefox work fine, although sometimes I receive errors connecting to pages, when I try again no problem. Using any of the chat programs, I lose connection, but then can reconnect. After a few times, the AOL servers will prevent login.
I use COMCAST Cable internet service. My wireless router uses WEP encryption. I would switch to an AIrport Base station, but doubt it would correct the problem.
I have had this problem previously, but it corrected itself. now it is making chat programs unusable.
Any ideas?

Hi John,
By default Linksys units normally have the IP address of 192.168.1.1
Is this true for both your units or have you changed one of them ?
You may only find this out if you connect directly to the Modem one.
Also you have not said if only one of them is doing DHCP.
Example pic 3 on this page. This shows this device as getting it own contact IP address by DHCP (like from your ISP). Further down the page in the pic it shows the device is also acting as a DHCP server to the local net.
If your router is set up like this it could be getting an IP address usng DHCP like this device shows and that would tend to mean that the Modem is acting as a DHCP server as well.
If both devices still have the default IP addresses you will have conflicts, which probably explians the problems you have.
Ralph

Ichat, AIM, & Adium all frequently disconnect when using Air

Ichat, AIM, & Adium all frequently disconnect when using Airport. I use a Linksys Wireless Router with an Airport extreme card. When directly connected to the router, I have no problem. Using a PC with Windows XP, AIM operates fine. Safari and Firefox work fine, although sometimes I receive errors connecting to pages, when I try again no problem. Using any of the chat programs, I lose connection, but then can reconnect. After a few times, the AOL servers will prevent login.
I use COMCAST Cable internet service. My wireless router uses WEP encryption. I would switch to an AIrport Base station, but doubt it would correct the problem.
I have had this problem previously, but it corrected itself. now it is making chat programs unusable.
Any ideas?

Hi John,
By default Linksys units normally have the IP address of 192.168.1.1
Is this true for both your units or have you changed one of them ?
You may only find this out if you connect directly to the Modem one.
Also you have not said if only one of them is doing DHCP.
Example pic 3 on this page. This shows this device as getting it own contact IP address by DHCP (like from your ISP). Further down the page in the pic it shows the device is also acting as a DHCP server to the local net.
If your router is set up like this it could be getting an IP address usng DHCP like this device shows and that would tend to mean that the Modem is acting as a DHCP server as well.
If both devices still have the default IP addresses you will have conflicts, which probably explians the problems you have.
Ralph

High SNR, frequent disconnects and under 15mbit sy...

I had Infinity 1 installed two weeks ago but the performance has been pretty bad.
I have the following problems:
1. I get disconnected at least twice a day and usually once every 2 hours or so.
2. My upload SNR margin seems to be stuck at 18+.
3. Even download SNR margin seems to vary a lot from about 5.8 to 8+.
4. About 25% of the time I sync at under 15mbit, which is meant to be the minimum for Infinity 1.
My current stats are below (they're about the best I've had):
5. VDSL uptime: 0 days, 10:18:11
6. Data rate: 797 / 15871
7. Maximum data rate: 1217 / 16023
8. Noise margin: 18.3 / 5.8
9. Line attenuation: 0.0 / 30.9
10. Signal attenuation: 0.0 / 25.1
Here's an example of how bad the frequent disconnects can be:
08:19:51, 20 Apr. ( 2680.210000) PPP LCP Send Termination Request [User request]
07:46:36, 20 Apr. ( 685.350000) PPP LCP Send Termination Request [User request]
07:44:16, 20 Apr. ( 545.210000) PPP LCP Send Termination Request [User request]
07:43:35, 20 Apr. ( 504.430000) PPP LCP Send Termination Request [User request]
07:42:37, 20 Apr. ( 446.020000) PPP LCP Send Termination Request [User request]
07:42:18, 20 Apr. ( 427.020000) PPP LCP Send Termination Request [User request]
07:42:09, 20 Apr. ( 418.260000) PPP LCP Send Termination Request [User request]
07:41:29, 20 Apr. ( 378.090000) PPP LCP Send Termination Request [User request]
07:41:09, 20 Apr. ( 358.110000) PPP LCP Send Termination Request [User request]
07:37:41, 20 Apr. ( 150.340000) PPP LCP Send Termination Request [User request]
07:34:37, 20 Apr. (439714.890000) PPP LCP Send Termination Request [User request]
07:31:20, 20 Apr. (439518.190000) PPP LCP Send Termination Request [User request]

I had BT Infinity installed at the start of April and it has always disconnected multiple times per day.
Phone support said that "2-3 disconnects a day is normal" which I certainly hope is not true. Regardless, they said they'd monitor our line. Which is all they've been doing for 3 weeks.
Our disconnects are almost certainly related to wind and rain. It will disconnect within minutes of rain starting which suggests an above ground fault.
Some days are sunny with zero disconnects, but most have 2-15 disconnects a day.
Last Saturday a 2 hour long downpour resulted in disconnects every 3-4 minutes making Infinity unusable. Support said they'd continue to monitor our line...
Current stats:
6. Data rate: 797 / 13481
7. Maximum data rate: 1213 / 15585
8. Noise margin: 18.2 / 6.2
9. Line attenuation: 0.0 / 30.7
10. Signal attenuation: 0.0 / 24.9
Download results from the BT speed tester are under the 15mbit minumum. The upload is below even the low impacted estimate.
Download Speed (Mbps): 12.63
Upload Speed (Mpbs): 0.67
Ping Latency(ms): 39.63
What does it take for somebody to actually inspect the line instead of remote monitoring from India?

HH5 / Infinity 2 - Frequent disconnects

Hi,
I had infinity installed back in October, and things were ticking over quite happily at first. In the last 6-8 weeks, I have been getting fairly frequent disconnects, averaging 2-3 a day, but peaking at 6-10 in a single day at its worst. From within the house, the HH looks to go offline for about 15 secs, then come back up and my connection to the internet is restored. As I work from home, this can often be more than a trivial annoyance, especially if I am working on a remote system or talking to a customer.
I cannot see any obvious cause from here. There is no apparent noise on the line, no odd devices plugged in or anything else which I think would explain this. I have included some information below which might be of use to people more knowledgeable than me. If more information is needed, just say.
Any thoughts gratly appreciated,
Thanks,
Rich
===
From HH Helpdesk:
1. Product name:
BT Home Hub
2. Serial number:
+068343+NQ42355114
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 14/10/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 02:05:06
6. Data rate:
19999 / 52442
7. Maximum data rate:
22180 / 51340
8. Noise margin:
6.9 / 6.2
9. Line attenuation:
0.0 / 16.5
10. Signal attenuation:
0.0 / 16.5
11. Data sent/received:
67.6 MB / 35.3 MB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
From http://www.dslchecker.bt.com/:
The following is from a ping polling tool running from a machine connected directly to the HH. It is set to ping google DNS 8.8.8.8 on a 1s frequency (sorry Google, but figured you could handle the extra load). The red block shows packet loss, lasting for 15s. At the same time, the HH also became unpingable, also reporting 100% packet loss. This is exactly the same behaviour I see each time.

Looks like the dlm as intervened and the speeds capped around that 54meg level.
Personnally I'd raise a fault & see if the line checks come back with anything that might need an openreach visit.
https://www.bt.com/consumerFaultTracking/public/faults/reporting.do?pageId=21
Also check if there is anything up locally with openreach's new checker tool.
http://www.homeandwork.openreach.co.uk/problems-with-your-phone-or-broadband/search.aspx
If the test come back with no fault found, then possibly research using a openreach modem with the hh5 or get a 3rd party non-bt all-in-one. These are the two main fixes people use on here.
You've probably noticed a few of simular threads about HH5 disconnects. For what ever reason the hh5 can be great on some lines but very very mischievous on others (including mine).
The Openreach modems do seem to calm things down and with being bt based everying just works including the tv box thingy with troublesome mulicasting suff.

WRT54G V7 Frequent Disconnections

I've read alot about frequent disconnections using wireless routers but i've tried all sorts of different settings and find it disappointing that the wireless router (WRT54G V7) won't 'keep alive' the connection when it should.
I'm on a WinXP Pro SP2 workstation (AMD + Epox if it matters) on a built-in LAN adapter using Linksys WRT54G V7. Using my DSL directly, Windows automatically redials if I don't have a connection and will keep trying for as many times I have in configured.
When I started using Linksys Wireless router, Windows no longer prompts for login to the DSL (PPPoE) whenever I lose the connection. I don't know why. I Linksys configured to 'keep alive' for 30 secs and I've tried the following with no improvments to my situation:
- enabling/disabling the DHCP Server
- manually entering DNS 1, DNS 2
- MTU is auto
- Tried configuring both Mixed/G-only
- all other options are default to enable my laptop on wireless
Does anyone know what I can do to force Linksys to check if there is a live connection, and redial if there isn't? What's annoying is that I have to restart my workstation to get the connection back. I've tried manually disconnecting through the Linksys admin console but when IE starts returning the message 'page cannot be found' then everything is disconnected.
I've only had the router for less than a month (got it as a present for myself) and I got was disconnections. Again, if I plug the DSL directly, whenever I don't have a connection for some reason, it will automatically redial and I'm connected again. Linksys WRT54G V7 doesn't do that.
Help!

Hi...
Try reseting and reconfiguring the router. Also set it up as keep alive specify the redial period. Change the MTU setting of the router to manual and specify the value as 1300. Also the PPPoE connection on the computer should be disabled when router is dialing.

Frequent disconnect using peap wpa2 with aes and tkip

I got frequent disconnect for the users on wireless using peap wpa2 with aes and tkip.
My network is setup with :
-Wireless controller 4404
-ACS 4.0
-28 access point 1131g
-Peap authentication with active directory windows 2003
-windows xp - mschap2 with aes- tkip
when i check only aes on the wireless controller 4404 the network user are able work in a stable condition

This might similar to the bug where Wireless phones dont associate if WPA2 is configured with both AES/TKIP. In this case try to upgrade the controller.

Frequent Disconnections

Hi
Lately for the past couple weeks, my modem is frequently disconnecting and reconnecting and it is driving me nuts. The time it will stay online is random, ranging from a few minutes to a few hours. The re-connecting only takes about 20-30 seconds. It is not a phone service problem because I still have a dial tone even when I got disconnected (though I do hear some noise). Verizon techs has come to my house more than 3 times, each time claiming that the problem will never happen again. The problem would seem fixed for a day or two, but then the disconnections would happen again.
Please help!
I have a Westell 6100 modem connected to a Linksys WRT54G v5 router.

quietstorm57 wrote:
So I found out my modem was not in bridge mode. Thanks for the link. Once I changed my modem to bridge mode, my Linksys router settings started screwing up, but that issue has been resolved once I called Linksys.
Can you explain to me, in detail, how changing my modem to bridge mode solved this problem?
I'll wait a couple more days to see if I lost any connection before checking that this problem has been resolved.
Thanks!
I am not sure but - if that resolves the issue, my guess are because the modem is
#1 buggy
#2 OR - the modem does not have a stable firmware on it. Maybe an update would fix it?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Frequent disconnections in the airport in Mac book

I recently changed my internet provider, since then i have frequent disconnections in the airport, though other units connects properly with the router. Its so frustrating that every 10 min it disconnects and it will take another 30 min to connect after repeated trials. I contacted router to find out any fire wall updates and they said its my macbook problem as other devices are working fine. Please provide any info to get rid of this frustration. Thank you..
SG

I should also add...
BEFORE attempting any Major Upgrade... get yourself an External Hard Drive... and create a Bootable Clone Backup of your current Hard Drive...
By far the easiest way to make such a Backup, is to use something like
SuperDuper http://www.shirt-pocket.com/
or CCC http://www.bombich.com/
That way, should anything untoward happen during the Upgrade,
You will NOT LOSE ANYTHING.
(Get an EHD that is at least equal to your current Drive...)

Wifi frequent disconnecting after updating to 6.1.3

Few days back I updated my Iphone 4s to 6.1.3. From that day my wifi was disconnecting frequently, This problem started when I am using skype or face time.(video calling).
If anyone find the solution for this problem please help me.

Hi deepthisrinivas,
Thanks for visiting Apple Support Communities.
See this article for some helpful tips for troubleshooting your Wi-Fi connections:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Best,
Jeremy

AIM account frequently disconnects from Messages 7.0

So i got the new Macbook Pro Retina Display and i got the free upgrade from Lion to Mountain Lion. I filled in all my account details and all that on to my Messages and it works just fine, except for the fact that my AIM account disconnects frequently and for about 10 - 15 minute periods of time. It worked fine on the old iChat on my previous Macbook which was running Snow Leopard. Is anyone else getting this? Any solutions?
Thanks!

Hi,
I would start in Messages Menu > Preferences > Accounts and the AIM account in question
Log out (Untick the "Enable this Account" box).
Go to the Server Settings tab
Untick the SSL option.
The AIM SSL servers can drop the connection more often that the regular ones.
Also if the SSL connection is lost messages (or iChat) need manually reconnecting as a SSL reconnection is not automatic like the regular server is.
If that does not work I would delete the com.apple.ichat.AIM.plist
I would phrase the way to ge there as
In the Finder use the Go Menu
Hold down ALT key
Select the Library that appears
Open Preferences and find file
Drag to Trash
Restart Messages
8:39 PM Monday; September 17, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

E3200 - frequently disconnects from Microsoft Communicator 2007

I have installed a E3200 with a wired connection from my laptop to the E3200. Most of the time I can tell is it dropping connection because my connection to Microsoft Communicator 2007 and HP Virtual Rooms will disconnect, and I will become unavailable. I frequently will get kicked out of conferences and out of the Communicator connection. It will always reconnect, and seems to work ok until the next disconnect . The disconnects seem very random and it is not long enough most of the time to drop my VPN. However, if I by-pass the E3200 and connect directly to the cable modem, I never get disconnected. I have tried not connecting with VPN, and it does't affect the problem. I have also tried a new cable, and new port on the E3200. I lowered the MTU to 1400. Has anyone seen this issue?
My firmware is 1.0.01 on the E3200.

Over here, can you please confirm it to me that when you are facing issues of getting disconnected with your Microsoft Communicator 2007, is it just about getting disconnected from this very application or the overall internet disconnects?

Very slow speed and frequent disconnection

I have been using BT broadband since 6/09/13 and my speed has been below par so far. I have only received 3mbit/s or less when my line is capable of 8mbit/s. Along with this, I disconnect frequently for seemingly no reason. When I contacted bt support, they assured me that the disconnections was the exchange testing out my connection during the 10 day training period, but even after that the issues persist.
From checking the homehub's event log, I found that this message was being given when the connection dropped: "20:55:08, 20 Sep.(404656.240000) PPP LCP Send Termination Request [User request]"
Does anybody know what this means?

I've been connected to the test socket for a couple of weeks, and I've found that it makes no difference.
I've noticed the downstream noise margin has been very high: "DSL noise margin: 5.90 dB upstream, 17.40 dB downstream". I think this is what BT has set for my line, from my previous ISPs I had a 6db noise margin and my line was fine.
1. Best Effort Test:
Download Speed : 0.82 Mbps
2. Upstream Test:
Upload Speed : 0.76 Mbps
However the speed tester was unable to find my ip profile.
Here's the stats from the homehub:
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.10 (Type A) Last updated 07/09/13
4. Board version:
BT Hub 4A
5. ADSL uptime:
0 days, 01:25:08
6. Bandwidth:
1047 / 2269
7. Data sent/received:
49.5 MB / 979.2 MB
8. Broadband username:
[email protected]
9. BT FON:
Yes
10. 2.4 GHz Wireless network/SSID:
BTHub4-H5XN
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
Automatic / 11
14. 5 GHz Wireless network/SSID:
BTHub4-H5XN
15. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
Automatic / 40
18. Firewall:
Default
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.5 Annex A
22. Latency type:
Interleaved

Clients getting frequently disconnected - Interference issue !!!!!

Hi,
We have a 2504 WLC, recently past few weeks all the WiFi clients are facing frequent WiFi disconnectivity issue.
version: 7.6.130.14
Sample output of 1 AP out of total 5 (AIR-LAP1041N-E-K9).
>show ap auto-rf 802.11b APName
Interference Information
Interference Profile......................... FAILED
Channel 1.................................... -128 dBm @ 0 % busy
Channel 2.................................... -128 dBm @ 0 % busy
Channel 3.................................... -74 dBm @ 1 % busy
Channel 4.................................... -80 dBm @ 3 % busy
Channel 5.................................... -70 dBm @ 1 % busy
Channel 6.................................... -68 dBm @ 13 % busy
Channel 7.................................... -71 dBm @ 1 % busy
Channel 8.................................... -128 dBm @ 0 % busy
Channel 9.................................... -69 dBm @ 6 % busy
Channel 10................................... -65 dBm @ 4 % busy
Channel 11................................... -66 dBm @ 22 % busy
Channel 12................................... -72 dBm @ 8 % busy
Channel 13................................... -73 dBm @ 4 % busy
Can anybody recommend some workaround for this.
Will reducing the power level of AP help to resolve this issue.
>under TPC setting of 802.11b/g/n,
Maximum Power Level Assignment (-10 to 30 dBm) : its set to 30dbm
Power Level Assignment Method : Fixed : 3
DCA setting is Automatic and Channels are 1,6,11.
Regards

We have a 2504 WLC, recently past few weeks all the WiFi clients are facing frequent WiFi disconnectivity issue.
I think you're "barking at the wrong tree". Co-channel interference won't cause widespread clients disconnection issues.
What kind of clients are getting this issue? Computers? Smartphones? Tablets?
What's your encryption/authentication settings?
Have you tried running a debug on the clients during disconnection and reconnection?

Frequent disconnects

Similar Messages

Maybe you are looking for