Frequent Home Hub restarts

My Home Hub v2(A) restarts itself at least twice a day.
Is it normal and why does it do it ?
** Update **
I've counted 5 restarts today so far -
Does anyone know how it shows in the Event monitor , is it "Linestate down" ?
Ta,
djh22.

Hi, the best thing to do is ring up bt and ask them to check your line for any errors, if they say it's all Clear then it's probably the homehub 5, I had 3 in a row that did the exact same as yours does so I replaced it with my own router, have you still got the white modem you had with the home hub3 and hub4 ? If you do if you plug that Into the homehub 5 red wan port with a Ethernet cable and plug the other side into the modems wan1 port. That fixed my issue but I replaced the hub anyway because of the poor wireless.

Similar Messages

BT Home Hub restarting itself

For the past 2 or 3 days, I'm finding my BT Home Hub is restarting itself a lot. I previously did not have a problem with any form of self-restarting of the Home Hub.
I'm not sure what version it is, but if you tell me where to find it, I'll be happy to provide whatever information might help in a diagnosis.
It's happening about 6-12 times a day. Sometimes hours apart, sometimes only 20mins. I was thinking it might be maintence issues (we had a large electrical storm in the county on Tuesday (4 days ago) which caused 3 local power surges to affect my house (I did disconnect everything between the 1st and the 2nd). But there was no issue with the router resetting until a full 2 days after that.
It also does not appear to be running hot and the use of the seperate phones seems to be unaffected.
So... any ideas anyone? Any help is appreciated

Okay, so it looks like it's a HomeHub 1.0 judging from those pictures, my closest exchange is http://usertools.plus.net/exchanges/?exchange=Pembroke&exact=758 and doesn't show that there's been any outtages in this time-frame.
The Hub is connected to the Master socket through an extension, it's not probably not the best solution but it's all we have available to us at present. But that hasn't changed for years, and certainly not during the timeframe of the current problems.
The following is the result of the Speedtester.bt.com tool:
Download speedachieved during the test was - 1567 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4864 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps
The following is the information from the HomeHubs ADSL status page:
Uptime:
0 days, 4:41:22
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 4,864
Data Transferred (Sent/Received) [MB/MB]:
43.29 / 157.62
Output Power (Up/Down) [dBm]:
11.5 / 19.5
Line Attenuation (Up/Down) [dB]:
28.0 / 50.0
SN Margin (Up/Down) [dB]:
22.0 / 6.5
Vendor ID (Local/Remote):
TMMB / ALCB
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 4,979
CRC Errors (Up/Down):
0 / 45
HEC Errors (Up/Down):
0 / 40
Line Profile:
Interleaved

Re: BT Home Hub restarting itself

Mine is rebooting several times a day. I'm awaiting a replacement but I've a feeling they're just unreliable devices.
I rue leaving Sky - I had their hub for a year and it was perfect!
Recorded events
Time and date Message
22:00:19, 16 Jul.
( 20.080000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
21:57:56, 16 Jul.
( 20.180000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
18:56:22, 16 Jul.
( 20.400000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
12:54:43, 16 Jul.
( 20.180000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
09:53:12, 16 Jul.
( 20.100000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
09:50:46, 16 Jul.
( 20.320000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
03:49:28, 16 Jul.
( 20.050000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
03:47:09, 16 Jul.
( 20.080000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
01:13:09, 16 Jul.
( 20.050000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
00:45:35, 16 Jul.
( 20.090000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
00:43:12, 16 Jul.
( 20.180000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
21:41:55, 15 Jul.
( 20.030000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
21:39:39, 15 Jul.
( 20.170000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
18:38:20, 15 Jul.
( 20.040000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
18:36:03, 15 Jul.
( 20.270000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
12:34:30, 15 Jul.
( 20.160000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
09:33:00, 15 Jul.
( 20.190000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
05:31:43, 15 Jul.
( 20.000000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
05:29:29, 15 Jul.
( 20.090000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
02:28:12, 15 Jul.
( 20.000000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
02:25:56, 15 Jul.
( 20.150000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
22:24:26, 14 Jul.
( 20.140000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
18:23:09, 14 Jul.
( 20.060000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
18:20:50, 14 Jul.
( 20.190000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
13:19:13, 14 Jul.
( 20.270000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
08:17:56, 14 Jul.
( 20.000000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
08:15:38, 14 Jul.
( 20.140000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
03:14:21, 14 Jul.
( 20.000000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
03:12:03, 14 Jul.
( 20.190000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
22:10:28, 13 Jul.
( 19.950000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
22:08:01, 13 Jul.
( 20.080000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
14:04:49, 13 Jul.
( 20.090000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
10:03:16, 13 Jul.
( 20.100000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
06:01:41, 13 Jul.
( 20.010000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
03:00:06, 13 Jul.
( 20.050000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
23:58:37, 12 Jul.
( 19.970000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
23:56:10, 12 Jul.
( 20.220000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
18:54:40, 12 Jul.
( 19.950000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
18:52:13, 12 Jul.
( 20.110000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
13:50:38, 12 Jul.
( 20.070000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
08:49:20, 12 Jul.
( 19.930000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
08:47:05, 12 Jul.
( 20.020000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
04:45:33, 12 Jul.
( 20.150000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
00:43:58, 12 Jul.
( 19.940000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
00:41:31, 12 Jul.
( 20.140000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
18:39:56, 11 Jul.
( 19.940000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
18:37:29, 11 Jul.
( 20.060000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
12:50:34, 11 Jul.
( 19.490000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
12:35:59, 11 Jul.
( 19.850000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
12:33:32, 11 Jul.
( 20.020000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
08:32:15, 11 Jul.
( 19.780000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
08:30:00, 11 Jul.
( 19.900000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
02:28:26, 11 Jul.
( 19.970000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)

I moved your post to start your own thread as previous one was over 2 yrs old
Can you post the adsl stats from your router unless it is the new hh4
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BT Home Hub 3 Needs Frequent Restarting

For the last couple of weeks I have had to restart my BT Home Hub 3 every few hours in order for my various wireless devices to share data.
None of the devices ever loses its connection to the Internet. I can continue to use each device for web access, for example. But none of the devices can see one another.
I have to restart the hub before any of my computers can access my wireless printer, for example.
After restarting the hub, the devices can all see one another again immediately until the problem reoccurs for some reason.
Does anyone know what might be causing this problem and how I can fix it?

you can try downloading inssider3 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.
you can also try changing the hub wireless from b/g/n to just b/g and see if that helps
are all the wireless drivers up to date 0 check manufacturers website and not windows update
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Home hub 3 restart

Hello, I was just wondering if the new home hub 3 resyncs more often than the home hub 2 as my home hub 2 could go about 2 months before resyncing but my home hub 3 cant go 3 days.
Thanks

Hi Jack
Oh dear, so I wasn't the only one
I've been working closely with a hub manager (a person, not the hub manager), hlc and many more bods at BT. It does appear that I was sent a faulty hub which is currently being looked in to. You may not same issue, but you never know....
I started a thread about the hub3, but the relevant bit referring to disconn's is here - http://community.bt.com/t5/Other-BB-Queries/Inside-the-Hub3/m-p/167863#M3320
Of course you can read the full thread if you so wish, even add to it
-+-No longer a forum member-+-

Home hub 3 issues

Hi
I need some help if anybody is able to offer it.
Our home hub 3 is working intermittently at best and has been so for several weeks now. It drops out frequently. We have to restart it at least daily and change the channel 3-4 times daily just so we can have a decent wireless connection.
I spent two hours on the phone with tech support last weekend being guided through the process of changing the channel, something I could have done in 30 seconds if I'd been advised that was what needed doing.
I am very close to stamping on the blooming thing. It's clearly faulty and unfit for purpose and wouldn't be any worse for a good stomping.
So two things. How likely is BT to offer me a product/service that works properly (any nice BT people around to help me with that one?) or, failing that, how legal is it for me to quit the contract without penalty on the basis that the service I'm paying for doesn't work and is therefore not fit for purpose? I'd rather the former but I must admit to becoming somewhat resentful at having to pay for something that's broken. There comes a point, you know?
Thanks in advance
Bren

Hey imjolly,
Interesting development. Following my complaint to BT which contained that old adage 'not fit for purpose', I received email and a phone call stating that 'some changes have been made at the server end which should improve matters' or words to that effect. Sure enough the service does appear to be more stable than it was and close to what it was until a few weeks ago.
I'm obviously glad that I finally have the service I pay for but I'm not impressed by the palaver I had to endure to get it. Clearly there was something that BT could have done but didn't until I got shirty. My contract is up in a couple of months. I'm pretty sure that BT is going to struggle to keep my custom. The service is great when it works but when things go wrong there just doesn't seem to be a customer focused response.
For all that, I wanted to say thanks to you for your input and suggestions. Thank you
Bren

Home Hub 5 Firewall bug causing dropped DSL connec...

We've had infinity 2 since the start of December (2013) and have had nothing but problems with it. It frequently (5x a day atm) drops the connection, sometimes it fails to re-obtain the connection so does a full restart.
We had an engineer round who couldn't find anything wrong with our line, swapped us to another cable pair, but after a week of "stabilisation", the problems were still there. We had a "new" home hub, which had been left using a test bench WiFi Id, so I suspect it was another faulty return they've given us. It has been better - possibly 1/2 the number of disconnects, but still having problems. We had another engineer round, who replaced the backplate on the BT socket with a new one, with better rated capacitor for filtering. A few days later, not much better.
What I have noticed from the logs, is that the loss of connection frequently happens a few minutes (normally 2, sometimes 10) after the hub has blocked bogus (normally Chinese) remote admin attempts. Is there another attempt they're making that kills it, or is there a potential bug in the firewall that trips the reset?
08:34:03, 01 Feb.
IN: BLOCK [16] Remote administration (TCP 61.160.195.250:6000->86.134.x.x:22 on ppp3)
08:05:09, 01 Feb.
IN: BLOCK [16] Remote administration (TCP 211.75.112.37:61650->86.134.x.x:80 on ppp3)
It quite often drops the connection just after I have connected using my Android phone (which has no problems with any other device).
The log (before a reset) also includes bogus entries such as:
09:08:18, 01 Feb.
BLOCKED 2 more packets (because of Advanced Filter Rule)
09:08:17, 01 Feb.
OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_ath12_out/rule/0: UDP 0.0.0.0:68->255.255.255.255:67 on ath12)
Again, the firewall kicking in, just before a reset? Coincidence?
Line stats:
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 15/01/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 00:28:57
6. Data rate:
6446 / 52409
7. Maximum data rate:
6616 / 52721
8. Noise margin:
6.2 / 6.1
9. Line attenuation:
0.0 / 23.2
10. Signal attenuation:
0.0 / 21.3
I'll have to give the line a few more days after last week's engineer visit before they'll listen to me again, but I'm considering cancelling my contract on the grounds they're unable to provide me with a stable broadband connection - despite the same line running standard ADSL perfectly well for 4 years
Oh, the HH5 also makes a quiet whining and ticking noise if you stick your ear up to it - is this normal?

You still have the same fault but not with the OR modem. Sounds like the HH5's are faulty
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Regular disconnection from my Home Hub 2.0 on Infi...

For the last year I've been getting regularly disconnected on the wireless from my Home Hub 2.0 router on Infinity - and have to reset to get the connection back (this happens to all phones and laptops connected) - this is despite the blue lights remaining 'on' on the hub. It's now getting more and more frequent (5 times per day) - making skype calling a challenge. Also the line speed degrades and a reset brings this back up. I contacted the help line a few months ago but failed to fully resolve this. In my mind the home hub is faulty and I need a new one - but seems v difficult to get that to actually happen.
I'm on the verge of cancelling and going to another provider now I'm out of contract - any advice?

From the memory, (which is not very good at the best of times), the Home Hub 2 is not infinity compatible. The router needs to be able to support PPoE on a WAN port. The HH2 does not have a WAN port.
Other than that there are lots of threads on here re: unreliable wireless connections. Too many to list all the definitive suggestions. A search should help.
As to BT replacing the router, BT may replace it if it is deemed faulty within the warranty period. If the router is over a year old it will be out of warranty and as it was purchased by you as part of the contract it will be your problem to sort out.
Many on here have replaced or not even used the supplied router. As long as the replacement supports PPoE and has a WAN port, (i.e. Cable router), you should be OK. There as also a growing number of routers that are VDSL capable so it may be a consideration to replace the modem as well. With regards to router replacement this thread may be of interest.
http://community.bt.com/t5/BT-Infinity/List-of-Routers-to-replace-Home-Hub-3/m-p/298203/highlight/tr...
Dave

Wifi connection issues with Home Hub 5

Hi can any body help because I am starting to get very frustrated with the Home Hub 5 and it's wireless connection.
infinity 2 was installed at my house in the beginning of September, everything worked Ok for three weeks then for no apparent reason the hub kicked out all of my wireless devices (phones, kids iPods, tablets etc) at 6:45 one morning. When I got home from work I rang BT and was told to perform a Pin reset. This seemed to work but less tham 48 hours later at exactly the same time in the morning the hub kicked out all of my devices again, this time I just pressed the restart button on the top of the hub and everything reconnected but the Wifi range within my house had dropped. A few days later the hub kicked all my devices out again (each time it has done this the light on the hub has remained blue showing it is supposedly working OK)
One evening this week the hub of its own accord cycled through all the colours of lights indicating problems and that it was restarting. Today at 10:15 the hub kicked all my Wifi devices out again. I have contacted BT every time this has happened and told them about the poor range of the Wifi signal.
I do not want to be restarting/resetting my Hub every couple of weeks i need a permanent solution.
One of the reasons I switched from TalkTalk to BT when fibre became available was the fact that the Home Hub 5 was supposed to be the best provided router by any of the networks, being the only one that is an AC class router. The thing costs £130 if you want to by one. Quite frankly the £60 TP-Link dual band router I bought when I was with TalkTalk had a better range and was more stable. I would switch back to that if I knew BT's router settings (but they like to keep that a secret)
I really am beginning to regret switching from TalkTalk. Please someone restore my faith in BT.
Sorry for the lengthy rant but I hope you can understand why I've ranted for so long.
Nick

Hi imjolly
Sorry its taken a while to reply to your post.
I wanted to try BT's latest attempt at a solution before i tried your idea.
Since your reply the Home Hub 5 has dropped the Wifi connection to my devices another three times.
The second time less than 30hours after BT's so called fix, which was to make sure the 5Ghz channel was not syncing with the 2.4Ghz channel. Tonight it went again and BT's response was to take the router out of smart channel selection and manually select channel 9,6 or 11 on 2.4Ghz and 36,40,44 or 48 on 5Ghz. Well I havent even bothered with that, if the prats at BT would look at their records they would see they have already suggested that.
This HH5 is the most unreliable piece of garbage i have ever had the misfortune to use. WHY OH WHY did I leave TalkTalk
I have tonight tried your solution. Fingers crossed that this works.
Nick

Time Capsule won't connect to BT Home Hub

I have just moved house and have set up a new BT Home hub today.
The internet is working as is the wireless printer but I want to be able to connect the Time Capsule to the BT internet network in order to make back ups.
I have gone through Airport Utility and downloaded the 6.0 software but it is still not connecting.
Any ideas on where I am going wrong? Do I have to create a new netowrk?
Any advice is appreciated.
Thank you

Connect to the homehub directly so you can download the utility.
http://support.apple.com/kb/DL1482
Once you have it downloaded.. plug the TC directly into the iMac by ethernet.. No other connections.. no wireless on the imac. Turn it off so the only active network is ethernet.
Press and hold the reset for 10sec. When the TC restarts it should come up on the iMac at default settings..
Start the manual setup on the 5.6 utility.
Go to internet tab.
Go to connection sharing.. select off bridged mode. Update the TC.
Then plug the TC back into the home hub.. it should now be accessible by ethernet or wireless from the imac.
Post the details of homehub IP and TC ip if it doesn't work.

No Internet access BT Home Hub 5

I have a problem that has just occurred over the last 3 days. My computers, BT vision box, sky box and NAS connected to my home hub 5 via ethernet or powerline have no Internet access, they will at times see the NAS, although currently they do not. Occasionally they will get Internet access via wifi. All my other devices, smart phones and tablets are fine, via either 2.4ghz band or 5ghz band. No problems here.
On occasion attempting to access a webpage on wired devices I get a message that there has been a dns server error. Until 3 days ago everything worked fine since the purchase of the hub 5 4 months ago. I have so far tried:
1. Restarting the hub
2. Resetting the hub.
Neither have worked.
Any help appreciated.
Steve.

Hi, thanks for the post. I've just tried to follow the instructions you've provided and on both my windows 7 and 8.1 machines the only option offered is to manage wireless connections. Is this unique to Windows 7 and 8? I don't seem to have the option to manage wired connections?
I've lost wired links to my Sky box and other devices again. Wireless remains solid...
Spoiler (Highlight to read)

Home Hub 3/USB HDD causing internet connection to ...

Hi Guys,
I've been using a Home Hub 3 for a couple of years without any real problems. I recently decided to plug a USB HDD into the hubs usb port to act as shared storage on the network. I initially tried using an unpowered portable HDD which failed to work (I've since found out that the port does not have the power to power these devices).
I then tried a powered HDD which worked well and I was able to map to my network. However with in 24 hours I started noticing very frequent intermintant dropping of my internet connection. Through elimination I have isolated the cause to the USB drive. On removing and powering the drive the internet connection returns to being stable with no problems.
To test if it was just a fault caused by that particular USB drive I installed a USB flash drive (I have read that the port outputs enough power for a simple thumb drive) to see if the problem was recreated. Again the drive was recognised and I mappped it to the network sucessfully. However the intermitant problem has again become apparent. It has again also been corrected by removing the drive from the home hub.
The outages seem only to be with the internet connection. The wireless network with in the home remains up and running without interfernce. The outages are all for several seconds before self correcting and can happen almost continually making the web virtually unusable. For example it has taken me 5 or 6 attempts to post this message.
Any help on the cause of this problem and solutions would be greatly appreciated. I'd really like to avoid buying a NAS etc if unnecessary.
Many Thanks,
Jeff

nickbailey_co_uk wrote:
...HDD needs to be formatted in FAT32...
Hi Nick,
Thanks for that info, and the above probably explains why it didn't work with the drive I tried it on - I'm pretty sure I formatted the one I tried to NTFS - I shall have to test it with a thumb drive.
Also, if you're looking at going down the NAS route, I've also been looking into getting a NAS and have had Netgear recommended to me - I know they're a good manufacturer, and from what I've seen it looks like you get pro-level features (such as RAID 5 (improved error correction/redundancy (for models with 3 or more drive bays)), hot swap (so you can swap out a dead drive without switching the unit off), and so on) at much closer to consumer-level prices - not 100% sure if they do one with FTP/web access, but I'd be surprised if they didn't.
Worth shopping around - there's a lot of alternatives on the market these days.

Home Hub 3: ethernet & wireless connections from i...

I have a perplexing problem whereby the functionality I get from my Home Hub 3 is different depending on whether my brand new iMac computer running MacOS 10.7.2 is connected wired (i.e. using ethernet) or via wireless.
The functionality difference has shown itself to me in the two scenarios below. It's a problem to me because the problems occur when the iMac is connected via ethernet and I want to use ethernet to connect my iMac. If the wireless connection to the iMac was as reliable as everything else on my network (mac laptops also running 10.7.2, windows 7 laptops, iphones, ipads etc) I would be content to use wireless. However, the iMac frequently drops the signal requiring a wireless on/off to get it back. I'm tending to hold the iMac responsible for this and await an Apple fix, although having changed the security setting on the Home Hub 3 to WPA2 only and set the channel to channel 4, the wireless dropouts are much less frequent, without these changes it drops the signal every few minutes. Any input on this would be gratefully received.
I want wired for connection reliability (and speed), but I have a two situations where I get more functionality out of my network if the iMac is connected via wireless. A classic case of being caught between two stools.
Scenario 1
I have a WD MyBook Live NAS drive attached to the Home Hob 3 via ethernet with the intention of using it as a Time Machine backup disc for the iMac and to be a shared drive for our macbook and windows laptops. All seems fine at first with the iMac connected via ethernet, the browser can see the NAS drive and set it up etc, but Time Machine will only see the WD MyBook Live if wireless is switched on.
Scenario 2
I have an HP 5510 wireless printer and set it up and HP software installed on the iMac. With the iMac connected to the Home Hub 3 via ethernet printing is fine, however, scanning doesn't work, the scanner and iMac cant see each other. With wireless scanning is fine as well as printing.
I haven't wanted to mess with it all any more, Ive spent hours going through the HP software, the WD software, the router as well as the network preferences on the iMac. It's not making make sense. Anybody who knows what's going on here would be a genius in my book!

Hi mja, Apologies but I'm not the expert you're looking for, but a couple of my experiences may be of interest. I've got a WD my book running as a networked back up drive. A while back there was an update for a "USB" connected hard drive (which mine is definitely not) - this confused my PC -- wouldn't let it close down amongst many other symptoms --with great difficuly managed to disable the driver and sanity was restored. The other problem involved a print server that has a static IP address -------- my HH3 sometimes gives that IP address to other items on my network --------- this stops the printer working. Apologies if this post is not formatted correctly, I'm using an iPad --- not by choice,, All the best Michael

BT Home HUB 5a and Yosemite

HI fellow Brit Telecom clients:
This is a post I just filed on the main Yosemite wifi discussion thread.
STARSHIP YOSEMITE CAPTAINS LOG:
You wrote:
British Telecom (BT) HomeHub dual-band routers use the same SSID and password for both bands by default. When I initially installed a Homehub 5 (the version with a bulit-in modem), I was getting lots of disconnections with my iMac. I then set each band to have a separate SSID and password, and set the iMac to use the 2.4 Ghz band as its preferred Network. I also set the wireless channel to avoid other channels in my areas as much as possible.
I too was getting lots of disconnections using my MBPro only 5 feet away. Eventually engineer came out ?October - whilst on Mavericks - and said the firmware hadn't updated properly and it should be ok. It was better but not brilliant
My previous posts above refer post - Yosemite to my naming the 2 SSIds separately and much later (Jan 12) separate passwords (in both cases first deleting the networks in Systems pref)
Late November I swapped my HDD for an SSD (fantastic!) but wifi issues continued (as one might expect except that I had done a Recovery over internet and wasn't sure if there had been some initial improvement)
I joined seed testing Dec 18 so have to be circumspect now:
My recommendation to users of the BT dual-band Homehubs who are experiencing disconnection problems is, first of all, turn off the 5 Ghz band and see if you get any improvement (turning off the band means that you won't have to change any settings on your iMac or any other devices)
I have not tried turning off 5 ghz. My 2.4 ghz connection has always been more consistent since Dec 18. The problem with 5ghz has been a request for the password then the resulting error message "Invalid password" I have seen little change in this since Dec 18 BUT....
having discovered delights of alt/option key+click on wifi icon I find that if try to connect to 5ghz it works - no request for password usually or if it does it accepts it This happened for first time Dec 21. Significance of this date is that some people on other fora - BTCare Community for one - believe the firmware upgrade from BT is significant but my hub didn't update until Jan 17.
But I have jumped ahead a little:I was away from home much of Dec 23 - Jan 2. In 2 different locations I had no wifi connection issues - one was in K-U-Hull who have a local telecoms outfit called Kingston Communications - no issue on the dual band width hub, and next i was connecting via an apple airport to BT broadband. On return to London Jan 2, unable to connect to 5ghz as usual, and whilst running wireless diagnostic, it connected auto to 2.4
Was away / ill for period Jan 7 - 11 so no log of any importance
Jan 12 changed 5ghz password to different to 2.4 (see above) Still couldn't get past "invalid password"
Jan 14 I got a "no internet connection" in safari but hub blue light steady. I followed advice on BT forum or BT support? to try and find a better channel and switched both manually 2.4: from 11 to 13 and 5: from 44 to 40. i.e. Smartwirless off. I was auto connected to 2.4 ghz (which BTW is one of the more confusing things to me as nearly all the advice messages in the WD reports on the Mac refer to problems with 2.4 and recommend switching to 5...) SUCCESS! immediate connection to 5ghz with no password request. Was able to switch back and forth between networks and ethernet - all stable and easy to connect. Tried to disrupt it by adding iPhones and mini iPads and switching them between 2.4 and 5 - no problem! For not the 1st time since downloading Yosemite I thought "YES! cracked it, I am now a right-on Mac user" Ha.....
Later that day I also discovered the delights of paid app "wifi Explorer" (and even more recently - today - for free in menu Wireless Diagnostics>window>performance, scan, sniffer which, maybe not as prettily as w-exp, allow you to see all networks in reach, their channel, signal strength, MBPS etc etc Ooooh very exciting! And illuminating because it showed me that my hub/router was the only one using these two channels but like you I am a FON subscriber so there were 3 networks on each channel: me, BTwifiX and BT wifi with FON. I knew this because I each time i switched channels on my hub these 2 came with me. Elsewhere on BTCARE forum i read that attempts to "resign" FON membership typically takes 28 days to take effect - did your experience as reported here take that into account? My personal experience is that turning off the FON service (allowing a small part of the router bandwidth to be used as a semi-public hotspot) has noneffect at all,on connectivity issues. By the way, turning off FON means that you then cannot use any other of the enormous number of other FON routers as access points when you are away from home.
Like you I would prefer to hang onto FON if at all possible.
On Jan 15 awaking from sleep it connected to 2.4 ghz automatically (a ? should wifi stay connected whilst asleep? rejoin the network it was on when it went to sleep?) Tried to switch to 5ghz - initially connected then the old password request/invalid routine Connected whilst running Wireless Diagnostics - only connected briefly then dropped. INTERESTINGLY the WD report for the first time mentioned systems pref Network "Location not set to auto" Reset, tried to connect - no change.
Jan 16 upgraded to Yos latest seed
A restart of the router (I actually switched it off/on thats how incompetent I am) and I had the best day's connection since ever...
Jan 17 on awake very disappointed to see "Time Machine not ejected properly" for the 1st time for a while - not sure when that stopped appearing) and couldn't connect to 5. AND the hub repeatedly showed Red light and of course Safari kept complaining "no internet connection" Look at the date... I discovered the next day that my hub firmware was updated. After I restarted router had a very stable evening It awoke at one stage, auto connected to 2.4, and Time Machine had run, no error message about not ejecting properly.
Jan 18 on awake - likewise Good. After easy connect to 5 ghz it didn't hold. Couldn't reconnect even with WDiag running. AAAAgh!!
Tried going back to Smartwierless ON in Hub - no diff. Reset router. Restarted Mac. Auto started on 2.4. SUCCESSFUL switch to 5 with WDiag dunning. Channel was same as before SMART wireless
During the day I disconnected ethernet (ha, cocky now!) and although wi-fi connection lost after 1 hour it reconnected itself. Stayed connected for next 2 hours during TM run too.
Jan 19 today - ethernet still disconnected. On waking usual 2.4 connection TM had run, no eject message. But attempting 5ghz connection WITH wireless dig running - fail! (password invalid) Gloom. But having read some interesting links last night - will post separately - I applied my new knowledge of Wireless Diag>window>scan, performance etc and found 2 channels nobody was using with good signal etc With WD still running attempted 5ghx z connection SUCCESS (but why?!) . Anyway I swapped to the unused channels - 2, 36 and after one little landing on a comet bounce and disconnect, I reconnected and it has been stable since. 300 MBPS rock solid. Signal strength a little variable, Noise more variable, Ratio up and down btw 35 - 40
I cannot pretend to understand much of what I am reporting but I hope it makes sense to someone and I hope I am not in breach of my NDA...this seems to me to be mostly a BT issue not Yos.
Happy connections!

Hi all
Since our last update we’ve been busy rolling out configuration changes to the affected BT Home Hub 5As. We really sorry if you’ve continued to experience performance issues
The reason some people may be still seeing issues is that we have had to make some extra changes to the fix we’re sending out based on feedback from our customer test group. This means it is taking a little longer to deploy the fix and for you to see the improved performance.
We are working around the clock to ensure it is done asap, please leave your BT Home Hub on to ensure it receives the fix.
Nigel
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Re: 2nd home hub 5, Infinity still keeps disconnec...

Hi Everyone..
Hopefully someone could shed some light on this wierd issue I'm having.. and in a way I'm glad to see its not just me having the same issue as Jamesvolvo...
After three engineer visits, well actually two visits as the 1st engineer was booked out between 8am and 1pm slot, but turned up after 3:30pm when I'd gone back to work.
As far as I can tell, this dropout problem became more noticeable within the last 4+ weeks where suddenly getting shouts from the family 'has the broadband gone down' and when checking the hub 5 seeing it with its blinking orange/red light and a red/orange B symbol (the light eventually returning to green and then blue) and the dropout consistency ranging from a few minutes uptime to a few hours uptime.
Also on top of the hub5 loosing it's WAN link on a few occastions I noticed that when the broadbad went down/up, I was unable to hear a dial tone when trying to call out on the landline and a phonecall from a mobile to the landline number would after allow me to hear a dial tone (where there was none before).
So 2nd engineer came out, nice chap.. and looked at the wiring at the infinity master socket, the socket at the front door and the splitter/bridge connection (which was put in when I went from BT ADSL to Infinity by BT contractors) etc.. and told me that it'd all been wired up wrong and was impressed that anything was working. So he made the necessary re-wirings and tested the line and the broadband and found no faults.
So the next day or so I then get a call from the wife informing me that she can't dial out on the landline and that there was no dialtone. So when I got home from work I then went round (again), powercycling the phones and making sure that they were connected into the sockets correctly and even tested (as per BT line fault diagnostic process) into the infinity enpoint test socket.. still no dial tone.. so again I dialed the landline from my mobile and after the phone rang and I hung up, I then found I got a dial tone. (yay).
Checking the hub5 WAN syslogs I saw the same behaviour as jamesvolvo - (see below - ive filtred out all the other lines just to show the up/down/up/down cycles)
08:24:10, 29 Apr. (60063.610000) PPPoE is up - Down Rate=38274000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
08:23:19, 29 Apr. (60012.570000) PTM over DSL is up
08:22:41, 29 Apr. (59973.970000) PTM over DSL is down after 963 minutes uptime
08:22:41, 29 Apr. (59973.960000) PPPoE is down after 963 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
08:22:35, 29 Apr. (59968.290000) PPP LCP Send Termination Request [User request]
16:19:35, 28 Apr. ( 2187.920000) PPPoE is up - Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.6dB, Up=14.2dB
16:11:06, 28 Apr. ( 1679.170000) PTM over DSL is down after 13 minutes uptime
16:11:06, 28 Apr. ( 1679.160000) PPPoE is down after 12 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
16:11:01, 28 Apr. ( 1673.900000) PPP LCP Send Termination Request [User request]
15:58:10, 28 Apr. ( 902.870000) PPPoE is up - Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.5dB, Up=14.1dB
115:56:41, 28 Apr. ( 814.350000) PTM over DSL is down after 6 minutes uptime
15:56:41, 28 Apr. ( 814.340000) PPPoE is down after 5 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
15:51:19, 28 Apr. ( 492.570000) PPPoE is up - Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
15:49:52, 28 Apr. ( 405.600000) PTM over DSL is down after 0 minutes uptime
15:48:35, 28 Apr. ( 328.270000) PTM over DSL is down after 2 minutes uptime
15:48:35, 28 Apr. ( 328.260000) PPPoE is down after 1 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
15:48:30, 28 Apr. ( 323.290000) PPP LCP Send Termination Request [User request]
15:46:58, 28 Apr. ( 245.670000) PPPoE is up - Down Rate=22400000Kbps, Up Rate=4789000Kbps; SNR Margin Down=6.4dB, Up=5.6dB
So I called out BT again and again got the BT fault manager leaving me a voicemail saying not to worry but they had found 'something' on the local network and would also send an engineer to the CAB and test my connection from there saying that the engineer wouldnt need access to my home as the previous engineer had already done the re-wiring and tested it all ok.
Wouldnt you believe it, the engineer needed access to my home so I had to dash back from work to meet the engineer who was in the process of re-wiring the connection in the street. He'd found some water in the black cylinder under the pavement, so cut the wiers and put on new connectors etc and then went inside the house to test the line and broadband (again). And as with previous tests, no fault found.
He did give me a heads up as to not to keep calling BT (openreach) out, as the line tested ok and if i kept doing this, BT would no doubt start charging me for the callouts.
This kind of leaves me in a bit of a wierd position as where do I go from here? he suggested that I get BT to change the hub 5 from the mk1 to the mk2 that had just come out to see if that would fix the issue, but could not tell me straight why I was having this issue, I even showed him a video I took on my phone of the problem when I lost he dial tone and the testing I did, (BT phone LCD showed NO LINE) as if thats not enough proof that I have an intermittent problem!! and showed him the WAN syslosg to which he agreed "something definately wasn't right" and just re-iterated that it woudl be worth getting the latest hub 5 out of BT's doors.
So im having to post here to see if anyone has an answer as I'd hate to incur any costs from BT.. (£139??) Hopefully this forum moderator will see the issues we're having and help us out.. (other than making a seperate/new thread with the information I already posted in here)..
Regards
DeltaOskarMike

Hi Imjolly
Thanks for getting back to me.
Here's the information - although I've sanitised what I think is personal information...
ADSL Checker
BT BROADBAND AVAILABILITY CHECKER
Telephone Number xxxxxxxxxxx on Exchange THATCHAM is served by Cabinet xx
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
HighLowHighLow
FTTC Range A (Clean)
80
64
20
20
Available
FTTC Range B (Impacted)
79.6
52.9
20
12.2
Available
WBC ADSL 2+
Up to 7
4.5 to 11
Available
WBC ADSL 2+ Annex M
Up to 7
Up to 1
4.5 to 11
Available
ADSL Max
Up to 5.5
4 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
FTTP on Demand
330
30
Available
Fibre Multicast
Available
Copper Multicast
Available
Troubleshooting > helpdesk
1. Product name: BT Home Hub
2. Serial number: xxxxxxxxxxxxx
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 22/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 01:25:00
6. Data rate: 9999 / 38274
7. Maximum data rate: 22729 / 75117
8. Noise margin: 13.9 / 16.4
9. Line attenuation: 19.4 / 15.7
10. Signal attenuation: 19.4 / 15.7
11. Data sent/received: 14.4 MB / 191.9 MB
12. Broadband username:
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHubxxxxxx
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHubxxxxxxxx
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: xxxxxxxxxxxxx
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0
I've not done a quiet line test but will go though that process if/when I have a problem with the no dial tone next time.
Unfortunately I dont have a corded phone but for sanity's sake will no doubt get a cheap one from somewhere 9even if its just for future line testing) to eliminate any issues with the cordless bt phone I have.
Broadband doesnt appear to drop when I recieve a call and when I have had no dial tone in th epast I still have had broadband access. Although i know that on one occasion the hub5 did its usual sidconenct/reconnect (giving me broadband) but when checking the phone - there was no dial tone.
Also the title/problem description should change as its been moved - should be "Hub 5 keep disconnecting/reconnecting frequently"
Note: Looking at the same reported behaviour on other threads I can see as a last update from StephanieG (Community manager) below...
Re: HH5 New Software Version 4.7.5.1.83.8.204
on ‎23-02-2015 12h31
Hi Guys,
We can confirm that our technical team have rolled out a fix to all affected Home Hub 5As, so your service should be back to normal. The fix is a configuration change to the current firmware 4.7.5.1.83.8.204. We apologise for this issue and thank you for your patience.
This thread will now be locked. If you are continuing to experience any issues with your broadband connection, it will be due to a problem with your own connection. Please could you start your own thread about the issue, so that the community and the mod team can look at your problem individually.
So does this mean there's an additional fix to firmware release 4.7.5.1.83.8.204 ? as it appears that the fix was on or after 23/2/15 and my last firmware update was 22/1/15..
Regards
DeltaOskarMike

Frequent Home Hub restarts

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