Frequent "unable to sync files" message

I use Creative Cloud to store all my project files. While working, I frequently get the popup message "Unable to sync ...." whatever project file I'm currently working on. This happens about 20 times per day, so it's a little annoying. Eventually it always gets synced, just a little late I guess. It's not a one-time maintenance thing, as this has been happening every day for the past couple of weeks.

I have emailed you about resolving this issue.

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Getting error message 'unable to sync files'

I have viewed possilbe reasons for this error but none of the information tells me what to do about it. All there is is the constant pestering of a window that comes onto the screen from the right hand side saying 'unable to sync files' For instance one of the instructions says "Try turning "Turn synch off" on and off." This would be fine but it does not even tell me how to do that. Another 'helpl' says Unable to authenticate, please sign in to edit your account" which would be fine but also it does not even give a hint about how to sign in or edit my account. I know nothing about 'Cloud' but that I have to have it to continue working with Newer versions of Adobe Software.
This is awful. I know if I erase my hard drive and do a low-level format that that would take care of the problem, but short of doing that...
How should I go about fixing this problem specifically?
TIA,
Ken

That is not only good information to know, but having this problem also alerted me to the fact that I know too little about Creative Cloud, now, by calling Adobe help by phone, I found out that there is an icon at the top of the screen on my browser that looks mostly like a black blob (Adobe should re-design that to look like a white cloud please) that is for Creative Cloud and by clicking on that icon I got the pull-down that had the option to turn Creative Cloud 'on' then 'off' which may come in handy for future problems that are not caused by the site being down.
Thank You,
Ken

Unable to Sync Files, with Adobe Cloud??

Still getting the same message everytime unable to sync files!! At the moment!!

Read page 3 of this thread for further info about the "whole" situation:
Unable to connect to Creative Cloud .... what is going on?
http://forums.adobe.com/thread/1203580?start=80&tstart=0

Been unable to sync files (use) creatice cloud connect for three (3) days

So what gives. Everything work find on Saturday 11 May 2013 but now I have been unable to sync files with Creative Cloud

Creative Cloud file sync services are currently unavailable. We're working to restore service as soon as possible. To disable error alerts you can Turn Sync Off or Quit Creative Cloud Connection.
You can check the current status of Creative Cloud at http://status.creativecloud.com.
Agreed that the status page could be more clear.
The Adobe Creative Cloud has may pieces:
Subscription to plans from https://creative.adobe.com/plans is working normally.
Installing desktop applications from https://creative.adobe.com/apps and the Adobe Application Manager are working normally.
Other services you can access from the Creative Cloud such as Story and Typekit are working normally.
Viewing training and learning videos from the Learn link is working normally.
Uploading, downloading and working with your files from the web service at https://creative.adobe.com/files is working normally.

Recently have been unable to sync. - message comes up saying conflict on device- Help please.

recently have been unable to sync. - message comes up saying conflict on device- Help please.

You can only locate your device when it is logged into iCloud and 'Find My Phone' is enabled, additionally the device will need to be switched on and connected to a wifi or cellular network.
If the device is wiped by you or another, you may not be able to locate the device (although some have reported they can)

Unable to sync, file missing

I am trying to sync a new ipad mini to a win 7 computer. It gets all files ready to sync from itunes to ipad but gets to a point where I get a message, unable to sync a file is missing. It doesnt say what file. I updated itunes to latest and this is a new ipad runing the latest I believe. Help!

Try this: http://discussions.apple.com/thread/2470703?start=0&tstart=0

Error: Unable to Sync Files

My LR Catalog is about 1.45GB. I thought I would try backing it up to the Creative Cloud Files - but after an hour of uploading, just as it was finishing - it reported this message. "Unable to syc files". Sorry, no other error message or status code other than that.
The catalog is called "LR Master Catalog-5M.lrcat" and it's located within the user folder on my system drive
MAC OS X 10.8.4
My upload speed is about 400kb/sec - so that works out to about 3600 seconds - and that's about when the error occurred.
LR not running at the time.
I dragged the lrcat file from where it lives to the Creative Cloud Files folder and the upload seemed to start while the copy was taking place. The copy takes about 16 seconds on my system.
Any thoughts ?
BTW - this seems to be in the downloading, installing and setting 'forum'. perhaps a moderator could move it to where it needs to go.
jc

Hi jimcamel,
With Creative Cloud desktop application, you can upload files up to 5 GB. If you attempt to upload anything larger, you can see some unexpected errors.
With the Creative Cloud website, you can upload files up to 1 GB. If you attempt to upload anything larger, you can see some unexpected upload failures.
Regards,
Romit Sinha

Keep seeing "Unable to sync files" on Creative Cloud

I've been trying for the past two days to upload footage to an editor on my "Team" so they can download it and start working. But nothing I do seems to work. I've read the post and papers Adobe has mentioned on the subject but I can't seem to find a way to make this work.
To start, the folder I want to send is 50gb. That didn't work even when zipped. So, I separated the big folder into smaller ones and zipped those. Nothing. Still says unable to sync.
The only way that seems to work is to upload a normal not zippd folder and have all the individual files sync themselves. But, then it's going to be torture trying to share each individal file.
Does anyone have a suggestion?
Thanks

Hi Explirer_,
Please refer to the help document below:
Creative Cloud desktop app | Unable to turn-on File sync
Regards,
Sheena

Chronic "unable to sync" error message

I have a new iPhone 3GS that has sync'd well until about two weeks ago, when I started getting "unable to sync" messages. Only way to fix this, as far as I know, is to restore my iPhone. This process, unfortunately, takes about an hour.
Any thoughts or suggestions on how I can avoid this chronic problem?

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Adobe Creative Cloud: Unable to sync files. "Due to server errors".

I believe the subject of this question is self-explanatory.
I have a bit less than 50 gb of data in my Creative Cloud Drive and I'm consistently getting this error message.
Already tried to "pause" and "resume" sync a few times. Already restarted the computer.
I'm running Mac OS X - Mavericks (10.9.2) in a Macbook Pro Retina in case that matters.
Thank you very much for your help,
Jonathan

I don't use the Cloud for data, but these links may help
-https://forums.adobe.com/community/creative_cloud/host_sync
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-sync and email link http://forums.adobe.com/thread/1427516?tstart=0
-http://helpx.adobe.com/creative-cloud/kb/cannot-share-certain-types-files.html

Unable to sync files to or from Creative Cloud

Hi there
I'm running a McBook Pro running OSX 10.7.5. I’ve been able to sync with the Creative Cloud in the past but now there is no link between what I upload to the web and what I put in the Creative Cloud Files on the Mac.
I’ve tried:
Quitting and logging back in Creative Cloud
Uninstalling and reinstalling Creative Cloud Desktop
Deleting options.tix from the CoreSync folder
Restarting the Mac
I’m not getting any message about syncing taking place and no green tickmarks in the Mac's Creative Cloud folder.
Any help really appreciated.

HI Christopher,
in order for us to understand the possible cause, would you be able to send us some log files? I'm looking for the CoreSync.log files for the period you're referring to.
You will find the Coresync.log file here -
Mac - /Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
(On Mac, you need to use the Go To Folder option from the Go option in Finder (menu at the top). Then in the pop up enter:
/users/username/Library/Application Support/Adobe/CoreSync/
Then select go, this will take you to the folder containing the .log files.)
Please email the log files to [email protected] and [email protected]

Unable to sync files to creative cloud

I cant sync my files to creative cloud from my mac. It says syncronising is turned of, but i havent turned any thing of ?

HI Christopher,
in order for us to understand the possible cause, would you be able to send us some log files? I'm looking for the CoreSync.log files for the period you're referring to.
You will find the Coresync.log file here -
Mac - /Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
(On Mac, you need to use the Go To Folder option from the Go option in Finder (menu at the top). Then in the pop up enter:
/users/username/Library/Application Support/Adobe/CoreSync/
Then select go, this will take you to the folder containing the .log files.)
Please email the log files to [email protected] and [email protected]

Unable to locate files message

Everytime I update iTunes, I lose the ability to play 1/2 the songs from my playlist. Instead I get a message saying that the songs cannot be playsed because the files cannot be located...THIS *****!

The exclamation mark for missing files is shown if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place. Changing the path to the media folder won't fix the links to files you've moved by hand.
Select a track with an exclamation mark, use Ctrl-I to get info, then say no when asked to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions. I can provide a step by step guide if you give me the two paths.
In some cases iTunes may be able to repair itself if you go through the same steps and locate the lost track. It may then offer to attempt to automatically fix other broken links. Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes. I would suggest you untick Edit > Preferences > Advanced > Keep iTunes Media folder organized before you start so that things don't have to move around as they are repaired.
tt2

Unable to sync due to server error

I keep on getting server error on a 25MB PSD file sync to Creative Cloud. The main Creative Cloud desktop app says "Unable to sync files" and when I click on "Learn more" I get a dialog saying "Unable to sync <file name> due to server error". Perhaps one in 20 syncs goes through OK, but most of the time it does not. This is frustrating to say the least, now I basically have to create JPG from the file and share it via Dropbox, rendering CC file sharing useless for me.

Hi Teenagethunderbolt,
Could you send a copy of the Coresync.log file, which you will find at:
Mac - /Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
(On Mac, you need to use the Go To Folder option from the Go option in Finder (menu at the top). Then in the pop up enter:
/users/username/Library/Application Support/Adobe/CoreSync/Then select go, this will take you to the folder containing the .log files.)
This may help us understand the issue you're experiencing.
Please email this to me directly on [email protected]

Getting error message file not found unable to sync to ipod

90 percent of my music from my playlists wont load to my ipod. It has loaded in the past nut now i get message file not found unable to sync. Meanwhile I can play all of this music out of itunes I just cant seem to load it to my ipod. why? all of the songs in the playlists seem to have an "!" next to them in the track list. That is until i play them then it goes away im not sure if these things are related but i think they may be. plaese help

+all of the songs in the playlists seem to have an "!" next to them in the track list. That is until i play them then it goes away im not sure if these things are related but i think they may be.+
Yes, I'm sure they are related. I have no idea how your PC/itunes got into that state. What's happening now, is itunes thinks it doesn't know where the file is on your PC's hard drive, but when you double-click it, it mysteriously finds it.
I suspect after itunes finds it again, it will load to your ipod.
Is this music on an external HD?

Frequent "unable to sync files" message

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