FRG01B - cannot connect to Exchange email

Hi
My Droid just prompted me with the OTA update and after installing it, I cannot seem to connect to the corporate exchange email server. I have tried reseting the device, removing the account and adding it back on - but every time it comes back with error "unable to open connection to server".
I was using this email account without any problems till this update.
I've also tried accepting the certificate using OWA and then tried configuring Exchange as normal to no avail. Any help appreciated.
Thanks,
--Tom

I sent the IT guys both PDF files recommended by Verizon and Motorola support. They made the changes to the exchange server. It did not fix the problem.
I now have 3 phones that have been updated to 2.2 that have broken exchange email. Touchdown is the only thing that is working, but I don't want to spend another $20 to fix something that Verizon and Motorola BROKE.

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Lync 2013 on Windows Phone 8 cannot connect to Exchange via TMG

Hi,
I've found that the latest Lync 2013 client on WP8 cannot connect to our Exchange Server 2010 via TMG and the problem is related to autodiscovery. Based on detailed log analysis the symptom is the following:
1. The client is sending a request:
GET
https://autodiscover.neostratus.com/autodiscover/autodiscover.xml
2. It gets a TMG logon form and then tries to POST here:
POST
https://autodiscover.neostratus.com/cookieauth.dll?getlogon?curl=z2fautodiscoverz2fautodiscover.xml&reason=0&formdir=9
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/requestschema/2006">
<Request><EMailAddress>[email protected]</EMailAddress>
<AcceptableResponseSchema>http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a</AcceptableResponseSchema>
</Request></Autodiscover>
</SentRequest>
The URL is wrong and it fails of course. This is the situation with Lync credentials and manually configured Exchange credentials as well.
Other clients (PC, iOS) can connect fine and all test tools confirm that our autodiscovery setup is correct. I can POST the above XML using basic authentication to the correct URL and get a correct response. And the same autodiscovery process works fine
when setting up an email account on the same WP8 device.
Is this a known WP8 Lync 2013 client bug and is there a workaround?
BR,
Andras

Hi,
The lync client should be able to sing in Lync Server and just lost calendar information if Lync client cannot connect to Exchange. Please double check if the device is able to connect to the EWS URL.
Kent Huang
TechNet Community Support

Cannot connect to Exchange 2007 server on OS 3.1

Hi
Since I've upgraded to OS 3.1 on my iPhone 3GS I cannot connect to my Exchange 2007 server. The phone simply tells me "The connection to the server failed.".
What could this be? I've read the problems that 3G people are experiencing, but I've got the 3GS.
Is there anyway to debug this? The Exchange server works fine in Outlook and I can even connect to the web interface through Safari on the iPhone.
Any suggestions?
Best regards,
Thomas René Sidor

Hi,
Seems you have found the solution here:
http://social.technet.microsoft.com/Forums/exchange/en-US/5b7d250e-c995-4322-b1e7-5ad14ace81c5/cannot-connect-to-exchange-2013-server-prompt-for-username-and-password-that-are-not-accepted?forum=exchangesvrgeneral#d266273b-e04c-45a9-8b0f-8b48bf647a86
I'm post the answers here so that it will benefit for other community members who have similar qustions:
Install the
November
2012 Update for Outlook 2007 SP3 to resolve the problem.
Thanks for our MCC steve siyavaya.
Cheers,
Steve Fan
TechNet Community Support

External Clients cannot connect to Exchange Server

Hello all:
My external clients using outlook cannot connect to Exchange Server 2013. We have on-presmise version updated to Cu3 and after the Cu3 update we lost connectivity with Outlook clients. Many of the settings in IIS were changed after the Cu3 update,
I noticed after my http->https redirect was not applied anymore to the default website. Here is my Get-OutlookAnywhere results:
RunspaceId : 6379fab1-f692-484f-8118-99e48330d4c4
ServerName : EXCHSERV
SSLOffloading : True
ExternalHostname : mail.domain.com
InternalHostname : mail.domain.com
ExternalClientAuthenticationMethod : Negotiate
InternalClientAuthenticationMethod : Ntlm
IISAuthenticationMethods : {Basic}
XropUrl :
ExternalClientsRequireSsl : True
InternalClientsRequireSsl : True
MetabasePath : IIS://EXCHSERV.domain.com/W3SVC/1/ROOT/Rpc
Path : D:\Program Files\Microsoft\Exchange Server\V15\FrontEnd\HttpProxy\rpc
ExtendedProtectionTokenChecking : None
ExtendedProtectionFlags : {}
ExtendedProtectionSPNList : {}
AdminDisplayVersion : Version 15.0 (Build 775.38)
Server : EXCHSERV
AdminDisplayName :
ExchangeVersion : 0.20 (15.0.0.0)
Name : Rpc (Default Web Site)
DistinguishedName : CN=Rpc (Default Web
Site),CN=HTTP,CN=Protocols,CN=EXCHSERV,CN=Servers,CN=Exchange Administrative
Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=domain,CN=Microsoft
Exchange,CN=Services,CN=Configuration,DC=domain,DC=com
Identity : EXCHSERV\Rpc (Default Web Site)
Guid : 596ed7a1-ceec-4a36-9cbc-617ac5214463
ObjectCategory : domain.com/Configuration/Schema/ms-Exch-Rpc-Http-Virtual-Directory
ObjectClass : {top, msExchVirtualDirectory, msExchRpcHttpVirtualDirectory}
WhenChanged : 12/23/2013 2:20:41 AM
WhenCreated : 11/25/2013 2:51:36 PM
WhenChangedUTC : 12/23/2013 7:20:41 AM
WhenCreatedUTC : 11/25/2013 7:51:36 PM
OrganizationId :
OriginatingServer : DOMAINCONTROLLER.domain.com
IsValid : True
ObjectState : Changed
Thanks in advance

Hi,
According to your description, users cannot connect to Exchange server 2013 both internal and external.
Please run Test E-mail AutoConfiguration in Outlook to check your autodiscover service. Also
reset your Exchange virtual directory to connect correctly. If the issue still continues after all configurations are setting properly, collect some Event logs would be helpful.
If there is any question, please post the results here for further analysis.
Thanks,
Winnie Liang
TechNet Community Support

I cannot add an exchange email onto my iPhone 4!

I cannot add an exchange email onto my iPhone 4, it can be added onto a Blackberry with the same information. I have tried using the IP address instead of the server name but it still telling me that its unable to verify the account information. Please does anyone have any ideas on how to work around this?

There are several things to check with Exchange on your iPhone, and some depend on your exchange server details. It would be difficult for anyone to help you without any such specific information (i.e. an idea of the details you entered into your blackberry - though no need to give us exact details of your account).
Details should be the same as you use for Outlook Web Access for example.
In my case for example I don't need the exchange. /exchange or /webmail added to it, so just the address / IP address of the server works OK.
Have you checked the Domain is correct?
And SSL switched on or off make a difference?
Here's Apple's basic instructions: http://support.apple.com/kb/ht2480 with more detail here: http://help.apple.com/iosdeployment-exchange/?lang=en

User cannot connect to exchange server

I have rounded up all of the usual suspects and am at a loss here. A user has been running in offline mode for a while. The ability to uncheck offline mode is greyed out. Pinged my Exchange server by name to see if resolves from this PC. It does. Renamed
.ost so a new one would be generated. No help. I removed the Outlook profile in Control Panel>mail and tried to create a new one. I get the cannot connect to Exchange error. I tried to log in as him on my PC and have the same results. I do not see any issues
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Brian Gilmore Lead IT Technician Don-Nan Pump & Supply

This type of error generally occurs when user had disabled Encryption of data between Microsoft
Office Outlook and Microsoft Exchange profile , and default configuration of Exchange requires RPC encryption from Outlook client , which is not available, so this error is displayed.
To solve this issue you may try any of these solutions below:
1. Disable the encryption requirement on all CAS servers.
2. Try to manually update your Outlook profile with RPC encryption.
3.
Expand Group Policy settings to update existing Outlook profiles with RPC encryption
Hope this will work for you !!!

Outlook 2013 asks for credentials but does not connect for Exchange email, but only when out of office

Hi,
New employee wishes to use his Office 365. Have loaded onto new PC, connected to exchange, loaded his folders, everything is fine.
When he leaves the office and connects at home, he is asked for credentials.
I have tried the usual credentials: [email protected] and domain\user
With each attempt, Outlook displays disconnected
The password is correct, OWA he can log on fine, he has no problem when returning to the office. He has all the correct permissions in AD.
No other user has a problem when away from the office, but every other user is using Office 2010
Advice appreciated.

Hi,
Please make sure the user has enable Outlook Anywhere in Outlook.
To turn on Outlook Anywhere, on the Connection tab, under
Outlook Anywhere, check Connect to Microsoft Exchange using HTTP, and then click
Exchange Proxy Settings. Your Exchange admin must enable this feature and provide you the proxy settings. For more information, please refer:
http://office.microsoft.com/en-in/outlook-help/use-outlook-anywhere-to-connect-to-your-exchange-server-without-a-vpn-HP010355551.aspx
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Steve Fan
TechNet Community Support

All of the sudden I cannot connect to my email the message says the mail server is not responding can someone help with this issue?

woke up this morning could not connect to my email. Message just says unable to connect to server, hopefully someone can help me resolve this issue.

Cannot connect to the incoming server, or were you trying to send mail? Who is your email provider? Have you checked email settings? Try a reset first, hold the sleep/wake and home buttons together until you see the Apple logo and then release. After the phone restarts, check again. Are you showing a signal for cellular data, or a wifi signal if you are on wifi?

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I have outlook 2010 installed on my windows 7 laptop which connects to exchange server as domain user without issue. On another windows 7 computer, logged in with the same domain account, I tried to set up office 2010 but no matter what I have tried, it
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but find nothing there. Tried setting up the email profile though control panel mail but that wont work either.
WWED

Hi,
Is the new Windows 7 machine domain –joined for internal access or external access by using Outlook Anywhere?
If the account can’t be automatically set up by using autodiscover service, please try to configure the account manually by the following article:
Set up your Office 365 or other Exchange-based email in Outlook 2010 or Outlook 2013
http://office.microsoft.com/en-001/support/set-up-email-in-outlook-2010-or-outlook-2013-HA102823161.aspx#_Toc332372186
Please also make aure your authentications in your Account settings > More settings are configured correctly.
Regards,
Winnie Liang
TechNet Community Support

I cannot connect my outlook email with Mac mail

I am trying to connect my outlook email to my mac mail. I have tried it through Exchange, but it is not working. It keeps saying server is unavailable. Help!

Hi there! I have a 2014 kia C'eed and I also can't get my ipod nano to connect to the bluetooth. Works ok when I plug it into the usb port though, but didn't want to have to be constantly unplugging it when leaving the car. The nano sees the BT in car but car can't seem to find my nano. If you find a solution can you let us know please?!!!
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Provider changed and now I cannot connect to my email

Hi
I have Office 365 for a private domain/mail and I recently changed from Microsoft to GoDaddy
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I key in my name and mail address, and then Outlook tries to find
the server/configuration, but that process fails.
I have a brand new Surface Pro 3, and there I can connect and get my emails, so it has nothing to do with the network, credentials.
Somehow, Outlook seems to 'remember' something from the old settings
Any hints on how to make it work ?
Kind regards
Steen

I recommend that you post this in the Outlook Forum: http://social.technet.microsoft.com/Forums/en-US/outlook/threads
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Calendar cannot connect to exchange server

(MacBook Pro 2014)
I have Exchange Mail - which works perfectly (and G-mail), but my calendar cannot connect to the Exchange Server. I use the correct password but nothing is working! I have uninstalled the account and re-installed but this does not help.
Has anyone experienced this issue - and if so do they have a fix?
Colm.

Can't add an exchange account to Mac Mail
Mavericks iCal won't talk to Exchange Calendar

I cannot sync my exchange email contacts with my iPad

I cannot combine my work exchange email contacts with my personal contacts. There has to be a easy way to do this

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IPad Air 2 won't connect to exchange emails

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Is anyone else experiencing this issue?

Hi Ya'll,
I finally worked out why we don't receive Webmail.
Webmail is restricted to a maximun of 10 partnerships with mobile appliances. Hence, just because you change iPads/iPhones etc., it does not automatically delete these on its server. So if you upgrade from an iPhone 5s to a iPhone6 or an Air 1 to an Air 2, that does not automatically delete the old appliance.
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thanks,
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Cannot connect to hosted email using IMAP

I tried connecting to my email hosted by networksolutions via imap. I get couldn't synchronize email error. all the setting were double check and correct. The setting works in outlook 2007.
I am running windows 8.1
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What mail client are you using? What settings have you used? What is the system response? What role plays here Office 2007?
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http://www.networksolutions.com/support/pop-imap-settings/
This seemed to be more mail client problem than W 8.1 one.
Contact support if nothing helps
http://www.networksolutions.com/help/index.jsp
HTH
Milos

FRG01B - cannot connect to Exchange email

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