Friends and family mobile discount

Hi,
I'm looking at renewing my contract for the unlimited package along with line rental saver, I have up until now also had Friends and family mobile bolt on applied free each year to my account, however, I have recently been in contact with BT about renewing and they advised that calls to mobiles are a lot cheaper now than what they use to be and that the Friends and family mobile bolt on is no longer available to order could someone clarify this?
Many thanks.

It was on Watchdog last Thursday...
Friends and Family mobile isnt worth paying for- unless you makes lots of calls to mobiles during the day.
If you make calls to mobiles mainly in the evening then you wouldnt need the mobile add-on as it would work out cheaper on a standard calling plan.

Similar Messages

How does friends and family mobile deal work ?

Hi there, just recently come back to Bt and have unlimited evening and weekend with friends and family mobile deal call plan.
Does this apply to all the mobiles I call, or do we have to register the numbers to get the discounted calls ?
Thanks in advance.
Shi

Hi shi,
Welcome to the forum.
The Friends and Family Mobile discount applies to all mobiles, you don't need to add any numbers. See here for more info on prices.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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Friends and Family Mobile - Are you being fleeced ...

Is there anyone else out there being fleeced by BT who have stayed horribly silent about their Friends and Family Mobile service which not only increases your calls to mobile costs but also charges you monthly for the priviledge?
It has been going on since at least 2011 and is still happening...
Come on BT - start being honest, repay the sums you have conned out of your customers and recalculate the bills you have charged to your loyal honest customers...

Friends and family mobile is no longer available to new customers as this link shows https://community.bt.com/t5/Bills-Packages/Does-quot-Friends-amp-Family-Mobile-quot-still-exist/td-p...
if you are still paying for the service you have not renewed your contract for a long time now
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Does anyone understand "Friends and family mobile"...

Does anyone understand the "Friends and family mobile" charge/option? Can't find anything on the web site/help that explains what it is or how it works.
I queried the charge on my bill and was refunded - but the live chat operator didn't explain what it was or how I could tell if it had been applied to any calls.
Solved!
Go to Solution.

I don't know if this will help, taken from this forum.
https://community.bt.com/t5/Bills-Packages/Does-quot-Friends-amp-Family-Mobile-quot-still-exist/m-p/...

Friends and Family Mobile

I have this feature on my account but does anyone know how I add friends and family to my list please. Thank yiou.

hi it is automatic each mobile you call is added automatically
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Friends and Family numbers

I can't find where to enter or change my Friends and Family telephone numbers.
Where has this feature gone?
Solved!
Go to Solution.

It apparently ended in April 2010.
from user john56: It ended when free evening and weekend calls and any-time call packages became popular as they provide you with free calls rather then reduced price calls from friends ad family.
Friends and family mobile exisits though and gives you reduced prices on all mobile numbers. iirc 7p instead of 13p per minute.
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Friends and Family - (not mobile)

Hi
I've just been viewing my bill on-line...
Is there now no concept of the old Friends and Family where you nominated some landline numbers, a mobile number and an international number to get discounted calls?
I'm happy to be told this was discontinued (probably years ago), but if not where are they listed?

It was discontinued, several years ago.

O2 Open and Friends and Family Discount Schemes

O2 Offer 2 discount schemes:
O2 Open is employer based (certain jobs/students qualify for discounts)
Friends and Family (F&F) applys if you have friends or family working for O2.
Both offer discount of the airtime portion of your refresh contract.
Open is 30%
F&F is 50%.
A summary of T&C's are here http://www.o2.co.uk/termsandconditions/rewards/o2-open-terms-and-conditions and here for students http://www.o2.co.uk/termsandconditions/rewards/student-offer-30-off-o2-refresh-airtime-plans
For F&F the employee of O2 needs to register here http://www.o2justforyou.co.uk/ and provide you with their EIN which you can then use.
Here is the sign-up page: https://o2open.co.uk/O2Open/servlets/SignUp
In both cases you need to text in to claim,
text "OPEN" followed by your open code, mobile number, name and postcode to 2020
or text "discount" followed by your EIN, mobile number, name and postcode to 2020
You will receive a confirmation text back that says you will be notified when your request is processed.
The F&F discount can also be applied to simo contracts and PAYG accounts but at all times the contracts must be taken directly with O2 (no 3rd party resellers) and notable exclusions always apply to new iPhone launches (check T&C's for full details).
Hope this helps in explaining the different schemes and claim processes.

rosadosc wrote:
Why? Is there something u want to ask? They all want your EIN - you could charge a fair bit for the info

Friends and family upgrade

Can I upgrade online from a t-mobile contract to ee online without losing friends and family and is there a minimum contract.

Hi ,
Any of the EE plans over £17.00 a month and the discount will be 30%.
Yes or call us .
Thanks.

Add Friends and Family Numbers

Hello,
Please could someone tell me how to add a Friends and Family Number?
Cheers, Guy.
Solved!
Go to Solution.

I have found out that since my last experience with F&F, the F&F mobile discount is automatically updated with usage, and F&F telephone directory no longer exists.
Nice one BT; one good idea added and one taken away, away you go.

No Christmas phone calls to 'friends and family'.....

I was warned that BT would take forever to fix a fault, and their lack of response is bringing me to complete despair.
I returned home on 7 December to find my landline not working, reported the fault, got no response, reported it again, got no response, reported it again and was told there was no record that I'd reported the fault. Then I got a date for an engineer to come out -- today, 28 December -- but no one has showed up.
I've missed the Christmas phone calls I love so much - long chats with elderly friends and family who don't have mobiles and can't afford to phone me on my mobile - thanks BT for making my Christmas bleak. And now it looks like New Year's Day will be a similar experience.
What can I do? It seems strange that a company can treat its customers so badly that they must resort to a customer forum...
Please help!

Dear Forum,
I want to thank StephanieG for her help getting my phone fault dealt with in early January. She consistently gave helpful replies and, most importantly, actually got something done. I hope that she will also follow up her promise to get BT to refund the caller display low usage charge and the landline charges for December. Compensation for agonisingly slow broadband wouldn't be a bad idea either, since this was also caused by the landline fault. I'm going to write to BT to ask for this, but I've got a feeling I won't get any better response than I did to my numerous fault reports.
It would be helpful to know why BT's faults process works so badly. I've never in my entire life experienced such poor customer service - reporting the fault initially was like beating my head against a brick wall as my fault reports were ignored, discontinued or marked as 'fixed and customer is happy'. Talking to BT's customer service people on the phone was equally frustrating and got me absolutely nowhere. Why does someone have to resort to a community forum to actually get help? How can any company get away with this?
LLS

Activating Friends and Family

For some reason, when I log in as the account owner, and try to add numbers to the friends and family, they always end up as pending. Also there's only 5 slots even though I have a family plan with 2 phones. How do I activate it?

It sounds as if you are not logged in as the Account Owner Role. Only the Account Owner Role can add the friends and family numbers. When an Account Member request to add friends and family numbers, the request is sent to the Account Owner, the account owner would see the request on a status bar on the main page once logged in. The numbers requested by the Account Member remain pending until added by the Account Owner Role. You can tell if you are the Account Owner Role, as the Account Owner Role will see can see the detailed bill for all the numbers on the account, see all the friends and family numbers, and have access to call details for all the phones.
Friends and family numbers take 24 hours to take effect from the time they are added.
Friends and family numbers can be added online by the Account Owner Role, or over the phone though an automated system at 1-800-922-0204 or *611 from the mobile device > Option 2 > Option 5 to manage Friends & Family (follow prompts as instructed).

BT Friends and Family details obtained by a 3rd pa...

In this article in the Guardian today, I read:
One former reporter claimed that Mulcaire was used on almost every story, if not for hacking into voicemail then for accessing confidential databases: "The paper was paying Glenn Mulcaire £2,000 a week, and they wanted their money's worth. For just about every story, they rang Glenn. It wasn't just tapping. It was routine. "Even if it was just a car crash or a house fire on a Saturday, they'd call Glenn, and he'd come back with ex-directory phone numbers, the BT list of friends and family and their addresses, lists of numbers called from their mobile phones.
How long has BT known about this? How seriously are they taking it? If it's true, then it's yet another piece of evidence that questions the credibility of claims by any organisation that "your PII is guaranteed safe with us".
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Pasha_Selim wrote:
Thank you DS. I am concerned about this alleged leaking of PII, and am considering my options. I'd like to get a few facts first, one of which is whether or not the whole BT Friends and Family list and addresses was compromised. The ball is in BT's court over that one, and I think they should have given a straight answer by now.
I intend to ask the Guardian if they stand by the veracity of that report, and the identity of the former NoW employee who made that claim, although they are bound to protect that source I suppose.
That's a good FoI suggestion. Thanks for the link.
No problem at all and I'm glad to of helped you
I too am slightly concerned for 2 reasons. One was that BT set up F 'n' F on my account without my knowledge (IIRC it's a chargeable service so I had this removed earlier this year). I don't know how long this was set up on my account and I can't remember if I allocated any phone numbers. The other thing is that my in laws still (AFAIK) have F 'n' F set up on their BT phone account and therefore depending on what info was obtained, then my EX-DIRECTORY details may be out there.
As you are the OP of this thread and you still have not received a straight answer, maybe an email to the BT CEO (sorry forum rules prevent me from posting his email address) could be beneficial.
-+-No longer a forum member-+-

BT Employee Friends and Family offer Exclusive BT ...

Hi there,
I recently offered this deal to a number of my friends and family and my Mother took me up on the offer and went with BT Infinity. Great news! At the time she placed the order however, BT Infinity wasn't available in our area so she would have normal copper broadband installed. She was told at the time that she could upgrade when BT Infinity became available.
The problem is, now BT Infinity has become available (mere weeks from the origional purchase of the offer) and we cannot find anyone to contact about upgrading. We have spoken to a number of different people, firstly the BT.com helpline have told us that she will have to pay full price to upgrade, which isn't ideal.
Then they went on to tell her that I would need to authorise the upgrade on her account? (baffling) I rang up to speak to someone regarding this and they told me that wasn't the case and that she can simply ask for an upgrade. I also phone the employee helpline number and they told me a similar thing. After getting nowhere with either of these I emailed the address that sent the origional offer, but i'm yet to have a reply.
To be honest we're both a bit lost and fed up with the whole thing.
If anyone can offer any help or support with this I would be extremely greatful.
Thanks,
Matt

Bob1001 wrote:
Now that was a very long time ago....
Actually the free element was the monthly charge + a freephone number so there was no charge.
Yes, I remember that, I was involved in one of the many field trials during that era.
I would just see what the best deal you can get, I have got the basic discount for nearly three years now, but taking everything into account, including the free BT Vision, I am paying about the normal discounted rate that other people quote, so I just leave it on a month by month contract.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I created a slide show in imovie for my daughters 21st with voice overs from friends and family which was all working fine but now the voice recordings are not playing at all. Obviously some setting has changed but I can't find which one.

I created a slide show in imovie for my daughters 21st with voice overs from friends and family which was all working fine but now the voice recordings are not playing at all. Obviously some setting has changed but I can't find which one.

I created a slide show in imovie for my daughters 21st with voice overs from friends and family which was all working fine but now the voice recordings are not playing at all. Obviously some setting has changed but I can't find which one.

Friends and family mobile discount

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