Friends & Family Mobile £1.50 per month, but no di...

Hi there,
I've always been puzzled why we're paying for BT's Friends & Family Mobile at £1.50 per month, but don't appear to be getting the discounted call rates to mobiles - any ideas?
Before BT changed their calling plans, we had BT Friends & Family plus option (or whatever it was back then), but when they changed their calling plans we opted for BT's Unlimited Anytime plan with BT Total Broadband Option 1.
I can't work out why we're being charged £1.50 per month which is supposed to offer you calls to UK mobiles at a reduced price of 7p per minute, but looking at our bills for the last year or so, we've been charged anything between 10p and 18p per minute.
Any ideas or suggestions?
Kind regards,
BigD
Solved!
Go to Solution.

Hi BigD,
If you try the billing live chat link at the top of this board they can have a look over your account and check that the plan has been applied right.
Or if you prefer just drop me an email and I will be happy to have a look too.
Just use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
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