Friends MacBook Will Not Read DVD's!

Hey there I have a friend who just bought a new MacBook before she went off to college and it will not read certain DVD's. I have no idea what the problem is. The first DVD that I tried worked just fine, but when I put in a different one it would just kick it right back out at me. Please Help Thanks!

Hi,
I realise you have already tried some of the steps listed below, but it may be worth trying the following procedure from start to finish.
First, from the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'. In to the prompt type the following command and hit enter.
sfc /scannow ( note that there is a space between sfc and the / )
Let the process complete, then type exit and hit enter. Restart the PC.
Next, try the automated fixit from Microsoft on the link below.
Vista
Check if the drive is now working.
If the drive is not working, from the Start Menu, open the Control Panel and click on Device Manager. Click to open the IDE ATA/ATAPI Controllers. Right click on the first channel and select uninstall. Do not delete drivers if asked. When uninstalled repeat the process for each channel. Also if an ATA controller is listed, right click and uninstall this, again not deleting drivers if asked. Then open DVD/CD-ROM Drives. Right click the drive and select uninstall. Do not delete drivers if asked.
Reboot the PC and let Windows reinstall the devices. Check the drive again.
If it still isn't working, run the automated fixit from Microsoft on the link below again.
Vista
Next, from the Start Menu, open the Control Panel and click on Device Manager. Next click to open DVD/CD-ROM Drives. Right click the drive and select uninstall. Do not delete drivers if asked. When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ). Let windows reinstall the drive and see if it now works.
Let me know how you get on.
Best wishes,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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Handbrake is not ideal for this.
You need to convert the VOB files in the TS-Folder of the DVD back to DV which iMovie is designed to handle. For that you need mpegStreamclip:
http://www.squared5.com/svideo/mpeg-streamclip-mac.html
which is free, but you must also have the Apple mpeg2 plugin :
http://www.apple.com/quicktime/mpeg2/
(unless you are running Lion in which case see below))
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For the benefit of others who may read this thread:
Obviously the foregoing only applies to DVDs you have made yourself, or other home-made DVDs that have been given to you. It will NOT work on copy-protected commercial DVDs, which in any case would be illegal.
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The installer of the MPEG-2 Playback Component may refuse to install the component in Lion. Apple states the component is unnecessary in Lion, however MPEG Streamclip still needs it.
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Hi,
If it worked before then try few System Restore points and check. Could have happened due to some update.
Also provide the Product number of your notebook if restore doesnt help.
Note:
If you have HP Support Assistant installed on the computer(The Blue Question Mark) then open it ==> Complete all pending Updates & Tuneups==> Restart and Check. It may solve your problem
Although I am an HP employee, I am speaking for myself and not for HP.
**Click on “Kudos” Star if you think this reply helped** Or Mark it as "Solved" if issue got fixed.

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Thank you for the updated information on your system. Although, you did not provide what operating system you are running I am going to provide you with a solution that will work on Windows 7 as that is the operating system your computer came with.
First thing we are going to try is to restore your computer back to a point in time where your Optical Drive worked. To do this I would like you to review and follow the steps in the HP Support document: Using Microsoft System Restore (Windows 7), which will walk you through the process.
***This will not affect your personal files, but it will affect any installed applications or settings changed between now and the time you choose.
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If after this you still have the same problem then the issue appears to be a physical issue and I think it would be best if you contact HP Technical Support for repair options.
I would like to thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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