From 2Mbps to 160Kbps download bandwidth
Hi,
About a week ago ago our broadband performance dropped off completely from "slightly-slow-but-working" to "put-the-kettle-on-whilst-the-page-loads". Normal broadband download bandwidth has been about 2Mbps but is now showing 160Kbps! Does anyone have any insight into why this may be the case?
I have tried the usual steps of disconnecting everything, restarting the router, silent line test and several speed tests most of which could not complete their test due to the atrocious speed. My router info is below, and http://speedtest.btwholesale.com/ says my download speed is 0.12 Mbps, upload speed 0.35 Mbps and ping latency 43.88ms.
My best guess is that there was line interference last week (there did seem to be more background noise on the phone for a short period) and that the connection has not recovered, but from what I can see of other postings they tend to report a higher download bandwidth in the router settings but slow actual speed - here I am getting a far lower bandwidth reported by the router too.
All help greatly appreciated!
Cheers,
-Jonathan
1. Product name:
BT Home Hub
2. Serial number:
3. Firmware version:
Software version 4.7.5.1.83.8.94.1.11 (Type A) Last updated 24/12/12
4. Board version:
BT Home Hub 3.0A
5. ADSL uptime:
3 days, 20:35:00
6. Bandwidth:
448 / 160
7. Data sent/received:
0.1 / 0.4
8. Broadband username:
[email protected]
9. BT FON:
Yes
10. Wireless network/SSID:
BTHub3-J8K8
11. Wireless connections:
Enabled, (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. Wireless security:
WPA and WPA2
13. Wireless channel:
Automatic / 1
14. Firewall:
Default
15. MAC Address:
3c:81:d8:4a:60:10
16. VPI/VCI:
0 / 38
17. Line profile:
Interleaved
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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