From 5MB/s to 0.1MB/s 3 weeks no change

Question

Hi, 
I am connected to mawnan smith exchange in cornwall and my connection is EO or straight to the exchange, with no cabinet, though we are about 2km from the exchange.
We have had 5 to 6MB consistently for a couple of years until 3 weeks ago when our speed dropped to 1MB. It has gradually dropped and now we are seeing 0.1MB and less.
I have been through the testing process with the BT call centre, but after about 5 hours of testing, I have been told that my speed is within the limits.
Is there anything else I can do to get my line or the exchange checked out? ( my wife works from home and relys on the internet for business communication.
PLease find test results below:
 ADSL Line Status
Connection Information
Line state:
Connectedppp0_0
Connection time:
0 days, 00:48:32
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.3 dB / 27.0 dB
Line attenuation (Down/Up):
38.0 dB / 21.5 dB
Output power (Down/Up):
19.9 dBm / 12.1 dBm
FEC Events (Down/Up):
350 / 0
CRC Events (Down/Up):
2 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
1 / 0
Solved!
Go to Solution.

Answer 1

Hi, thank you for getting back so soon.
Apparently there are some issues at the exchange with plusnet equipment. My ISP is BT, would my broadband use Plusnet equipment?
The results of my further diagnostic test:
1. Best Effort Test: -provides background information.
Download  Speed
0.17 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
 Download speedachieved during the test was - 0.17 Mbps
 For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 7.15 Mbps