From knowledge Art to email error Reference Link not created

Just upgraded to Solman 7.1 SP10
When I have created a knowledge article I use "MORE - > Create follow up", select email to send the knowledge article to a user, then I get this message : "Reference Link not created as this Object Reference is not customized"
if I use and incident and I use "Create follow up", select email, I do not get this message and you can see a reference document is pulling through
What customising need to be done to get rid of the message "Reference Link not created as this Object Reference is not customized"
Any help will be appreciated
Regards
johan

Hi,
The message "Reference Link not created as this Object Reference is not
customized" is an information message. This is normal
since the reference field in activities will only contain crm
documents as objects references.
Regards,
Aidan

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From knowledge Art to email error Reference Link not created

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