From paid to free because of the credit card billing problem?

Hi, I have recently received an email.
It told me that my Creative Cloud membership has been transitioned from paid to free because of the credit card billing problem.
However, I have checked my credit card bill and found that already charged me for the Photography Program.
How could I fix it?

Hi Risching,
Welcome to Adobe Forum,
I have checked the order number, the renewal date was January 26th 2014, the Bank had not permitted the transaction, please contact the Bank & respond back.
Please inbox me in private & I will follow it up accordingly.(the space allocated is still reflecting as 20 gb)
Regards,
Rajshree

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