From paid to free because of the credit card billing problem?
Hi, I have recently received an email.
It told me that my Creative Cloud membership has been transitioned from paid to free because of the credit card billing problem.
However, I have checked my credit card bill and found that already charged me for the Photography Program.
How could I fix it?
Hi Risching,
Welcome to Adobe Forum,
I have checked the order number, the renewal date was January 26th 2014, the Bank had not permitted the transaction, please contact the Bank & respond back.
Please inbox me in private & I will follow it up accordingly.(the space allocated is still reflecting as 20 gb)
Regards,
Rajshree
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can i get Apple to change the credit card billing procedures ( ie have them re-bill me for one total amount rather than them currently to have billed me on a piecemeal items basis?
First, please be aware that you are not communicating with Apple when you post in these forums. The only people who will reply to your posts are we your fellow users. iTunes Support will never respond to posts made here.
As to your issue, confirm with your bank that they do not block access from on-line services or otherwise have restrictions on with whom a card can be used. For some company cards, such blocks can be set up. If you confirm that no such restrictions are in place, post back and we'll go from there.
Regards. -
I am unable to change the credit card billing information, is there a solution?
I am unable to change the credit card billing info for our Creative Cloud Membership.
I do not get an error, nor do I get a confirmation.
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David Boring
[email protected]
770-648-2599Spooky6243 has the solution for CC updates (it worked for me, anyway!): log in to the Apple Store on your web browser (http://http://store.apple.com/us) and then update your account inof there...credit card updates will appear on the iTunes application after making changes thru the website...I wonder why Apple never tells us this in the first place? Probably because it should work thru either application...good luck everyone!
P.S. - And make sure your iTunes app is closed before you make changes on the website (this may help you Geordon). -
HT201303 When down loading a free app from the App Store it is asking the credit card entries
When down loading a free app from App Store it is asking the credit card informations at present I do not have credit card what have to do
AjithkumarMaybe this will help:
https://discussions.apple.com/message/22110989#22110989 -
Why was I able to redeem my ITunes card and have a balance that is shown next to my email address as an available balance to purchase ITunes for my IPod, but when I try to purchase any songs/albums, I am directed to the credit card/billing information page whichis telling me I need to provide that information in order to buy siad albums or songs when I have a credit already from the card? I also get directed to a page where I'm required to provide a code from the card I had already used and obtained a balance from, therefore, the card was disposed of as I had no longer any use for it; so I thought....
How am I supposed to be able to use the credited balance that's already posted to my ITunes account?
Am I missing a step or something? Because I am honestly lost as to what to do or how to proceed from here! Please, if you know what I need to do, I am desperate and very frustrated looking for answers.Contact iTunes:
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How can I download free apps without a credit card?
I want to download free apps from the apps store but it seems like the only option is with a credit card in which I am not ready to use as of now. I'm pretty disappointed...
Roxanne-
Have you already established an Apple ID, or are you balking because of the credit card issue? It is my understanding that you can get the Apple ID by specifying NONE when they ask for the credit card information. You should then be able to download free stuff.
Later, if you try to buy something, you will then need to provide a method of payment. One alternative may be to add a gift card to your account. I've seen them for sale at Walmart. That way you can buy things without any worry about someone stealing your credit card information.
See <redeemLandingPage> for gift card terms and conditions. It will open up in your iTunes program.
Fred -
My order have a status: "Payment action required: We are unable to obtain an authorization for the credit card you provided. Please contact your card issuing bank. Please update your payment method to continue with this order". But i paid from AmEx. And my money blocked when i see it in internet banking.
Have yuo contacted AmEx? From what you describe it seems like AmEx is blocking the charge.
You can contact iTunes if you want by:
Contact iTunes -
Every time I try to download a free or paid app or in iTunes
it asks me for a credit card. (Which i don't have one)
How can i download free apps without a credit card and not reset my apple ID?
I already put in 20$!!!!!How to Get Apps From the App Store Without a Credit Card
http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
If None is not available - On your computer launch iTunes and click "iTunes Store" in the left navigation pane. Click the "down arrow" next to your name at the top right side of the page and click "Account." Enter your username and password and click "View Account" to log into your account information. Next to your Payment Type, click "Edit." Select the "None" button and click "Done." Confirm that your card has been removed by returning to the Apple account information screen. Under Payment Type, it should say that there is no credit card on file.
Cheers, Tom -
When you get a apple receipt for itunes songs and you paid with a itunes gift card do they charge you or give you store credit what's store credit is it good or bad or does it charge you if you have a free account with no credit cards at all is it bad?
iTunes credits are, for example, if you download a song from the store and it's found to be corrupt - if the track can't be fixed then iTunes support will tend to give you a song credit for a free download.
When you purchase music from the store then any credits that you have will be used first, then any balance that you have (e.g. from iTunes gift cards or allowances), and any remaining amount will be taken from your credit card. -
How to access and install appstore free apps without providing credit card number because I do not have one?
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
Step 3 is important, no matter whether you do this on a Mac or an iPad / iPhone:
Important: Before proceeding to the next step, you must download and install a free application. ...
Important: Before proceeding to the next step, you must download and install the free application by tapping Free followed by tapping Install App. ...
To summarize, you must first download a free app from the App Store. When you are asked to sign in with your Apple ID, select "Create new account". Accept the terms and conditions checkbox, then click Continue. After you enter all the requested personal data, click Continue.
When you are asked to select a payment method, select "None".
That's all there is to it. -
I create my apple id from my boyfriend macbook and its says that I have to review my itunes information , when I get to the credit card number info etc. Its keep asking me for that I dont have any credit card and I dont want to put any , what should I do?
You cannot use that ID without a credit card. You did not create your account correctly. There is very specific way in which you must create your account if you do not want to use a credit card. If you don't have a credit card, you will have to start all over again.
1. You will have to sign out of that ID before you can create a new one. Settings>iTunes & App Store>Apple ID>Sign out.
2. You cannot use the email address that you used for the first ID that you created. You will need to use another email address now
3. You have to download a free app in order to start the new Apple ID process.
Read this before proceeding.
http://support.apple.com/kb/HT2534 -
I am unable to update my App store Updations. the reason being billing problem asking to update payment method.Many a times i updated my credit card details but refusing from the system .how can i update my app store updations like Face book etc....Using ! phone 6plus .IOS8.3
What do you mean by 'refusing from the system', if you are getting an error message then what does it say ?
For a credit card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is and if you are getting a 'declined' message then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If when trying to download you are getting a message about a 'problem with a previous purchase' then that implies that iTunes wasn't able to collect the money for your last purchase. If that is the case then you won't be able to download anything else (including app updates) until you've paid off what you owe : Pay an unpaid balance in the iTunes Store - Apple Support
If you aren't getting the 'problem with a previous purchase' message then try logging into your account (not when trying to download something) and see if you get the 'none' option so that you can remove the card's details and be able to download updates to your apps : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support -
Now I'm screwed cuz I don't have a valid CC to use and I can't do a **** thing until iTunes or AppStore gets me to enter a valid CC... Problem is I could just create a new account but I have about $100 loaded onto this account I'm currently using... Is there anything I can do at this point? Besides go spend money on a prepaid credit card which I don't have money for and enter that info in??? Please help!! I can't even download FREE apps right now or ANYTHING basically cuz of this **** gift thing I was trying to send! This is what I get for being nice I guess! I figured since I had close to $100 in my iTunes/AppStore account it would take the money for the gift from that but noooooo it tried to use the credit card I had on file!! Ugh
You can't use your account's balance for gifting, you can only use a credit card - your balance can only be used to buy content for yourself. Until you pay what you owe iTunes then you won't be able to download any items from the store on that account.
If you haven't got a valid credit card then you can try contacting iTunes support and see if they can cancel the gift or take what you owe them from your balance: http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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