From Photoshop CS3 to Suite Production Premium CS4 - order failed

Hello,
I have a little problem with buying a product from Adobe. I have Photoshop CS3 and I want to buy CS4 Suite Production Premium. When I search for this product and check the upgrade options it says that I can upgrade from my Photoshop CS3 version. However, when I order this product I get an order cancelation after some minutes without any reason - and no, it is not a CreditCard problem - I checked everything. All data is correct. Where there would be a real problem, why I don't get a call from them?
Then I called the sales hotline and the guy on the line told me that I need the Upsell version and that he can't check why the online order was canceled. Ok - I ordered this upsell version for a higher price than the online upgrade version. Some hours later I got a weird email from Adobe saying again that my order has been canceled. ??? I wonder whats going on there. I can't reach the sales guy on the weekend so I have to wait and I know that he can't give any information about why the order has been canceld again (why that?). That way it seems I am not able to order any product from Adobe and honestly I don't want to order it from Adobe directly anymore.
May it be possible that I can't upgrade or upsell from Photoshop CS3 alone to the Production Premium Suite CS4 - even it saying like this on their website.
Also, why is there only the upgrade version available on the online store and not the upsell version and why do I see an upgrade option even it must be called upsell version?
Why is the upgrade manager: http://www.adobe.com/products/creativesuite/upgrade saying the same that I CAN UPGRADE from Photoshop CS3 to this Suite.
I am speechless about that much trouble with a company like Adobe. And yes, this is my first try to order a Suite from Adobe directly. Now I am very unsure what to buy, where to buy and how I get this to work.
Btw. Customer Support didn't answer my emails about this.
Thanks for any hint!
Andreas

I did that twice and called them. They are always saying that they can't see what the problem is but they can setup a new order and try again - hello? - try and error ordering. I will not order on the Adobe Store anymore. This was the first and my last time I tried to order on their site or via a sales agent from their sales team. Also, when I see their emails that came back about the cancelation: No Subject line, weird emailaddress and with some really confusing product description and with a standard answer. I first thought it was some spam. I am really disapointed about their service.
I also found out that the sales guy put in a wrong phone number and I can remember we checked the number three times. I mean, I don't order a pair of socks here - I want a pro sales service for a pro product where I pay a lot of money for.

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