From product box- will not accept serial number for Adobe Pro XI

From product box- will not accept serial number for Adobe Pro XI

Moving discussion to Acrobat Installation & Update Issues forum.

Similar Messages

  • How to locate the window for entry of the redemption code to get serial number for Adobe Pro XI DVD to activate?

    How to locate the window on ADOBE's website for entry of the redemption code contained in the pack slip to obtain the product serial number for Adobe Pro XI DVD to be activated after purchasing from a local retail store?

    Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • FCS2 Will NOT Accept Serial Number of FCS

    Here's my dilemma:
    I have been running FCS HD for what seems like an eternity. I have a G5 (non-Intel) dual 2G running OS 10.4.11. I purchased a Panasonic HPX-170 to start shooting HD. FCS HD will NOT accept native video files from the P2 cards, so I looked into FCS 2 and it WILL accept the files (through "log and capture"). So I bought an upgrade copy (from HD to 2). I took two days to install it, now it won't accept the serial number from my HD version. I've been told that it should work even thought the HD version is an upgrade from FCP 3. They're all retail versions (it even says "retail" on the FCP 3 disc envelope and on the FCS HD installation instructions for the DVD Studio Pro and Motion installation guides).
    I have all the original discs and serial numbers for all three versions (not pirated), so I'm not sure why this isn't working.
    I forgot this part: when I first installed FCS 2, it accepted the serial numbers and opened. The next time I tried to start the program, a small dialog box popped up and asked for the serial numbers again, and that's when it wouldn't accept them.
    Any suggestions? Do I need to reinstall the entire suite?
    Thanks in advance,
    Lloyd

    OK, here's what my disc envelopes/install booklets say:
    Final Cut Pro 3.0 Retail, then the serial number. There's also a QT Pro serial number.
    FINAL CUT PRO HD UPGRADE FROM FCP, then the serial number, along with a QT Pro serial number, and MOTION RETAIL and DVD STUDIO PRO 3 RETAIL discs, both with serial numbers.
    FINAL CUT STUDIO 2 UPG FROM FCS, then the serial number.
    I'm not sure if there were any other "upgrades" or other steps in between because I can't find any other discs or manuals, so I'm pretty sure that's all I had.
    I just did a total uninstall using FCS Remover and made sure all the files were gone according to Apple's uninstall instruction, then tried to reinstall FCS 2, but when it asked for the previous serial number, it wouldn't accept it. I tried both the FCP 3 and FCS serial numbers and nether worked.
    I'm lost...

  • Acrobat Pro 9 will not accept serial number

    When I install Acrobat Pro 9 on Windows 7 x64 I recieved the error message invalid serial number.  I have called  and verified that the number is valid.  This serial number is part of the CS 5 Design suite.  The application will install in the trail mode but will not license.  I have used the CD and downloaded the application from the adobe web site.

    How did you get the serial number for Acrobat 9 Pro?
    I bought Adobe Creative Suite 5 Design Premium student / teacher edition. I registered it using the coupon code and received one serial number, for the Design premium install. I have been struggling to obtain the serial number for Acrobat 9 Pro, see http://forums.adobe.com/thread/636246
    Where do you find this elusive Acrobat 9 Pro serial number?
    EDIT Forget all that...
    OK I have figured it all out.
    You buy Adobe Creative Suite 5 Design premium Student and Teacher edition.
    You go to the Order Fulfillment page http://www.adobe.com/uk/education/students/studentedition/order_fulfillment.html
    You click on "Get you serial number"
    (log in if you aren't already)
    You enter all the information and attach your student ID etc, selecting your product as the design premium, and you get a support request raised. Within a few days you get a serial number for CS5 Design Premium (mine took 7 minutes to get).
    But you need to repeat this process, entering all the same information, but choose Acrobat 9 Professional as the product. It then sends you a serial number on the second case you raised.
    By this time, I had installed Acrobat 9 Pro as a trial, so I entered the serial number in and it all worked, then I clicked on Help - Registration and it all went through okay.
    Yay!
    Message was edited by: confused one

  • Re installing Photoshop CS4 on an upgraded computer and it will not accept serial number

    Re installing Photoshop CS4 on an upgraded computer and it will not accept the serial number. Unable to deactivate Photoshop before upgrading computer due to hardware failure. Note that Adobe Photoshop CS4 New Install Bundle package consists of the new Photoshop CS4 Upgrade bundled together with the qualifying product, in this case an Adobe Photoshop CS2 License. I have tried both the CS2 and CS4 Serial numbers and both have not worked.

    Since we are user volunteers and not Adobe Employees, I'll link you over to Customer Care.
    Click on "Contact Us" and either phone or chat. Contact Customer Care
    Gene

  • Creative Suite 4 upgrade will not accept serial number

    I purchased Creative Suite 4 as an upgrade to Dreamweaver MX and everything was fine until my laptop packed up. On my new laptop I have re-installed Creative Suite 4 but it will not accept the serial number.
    I suspect this is because I do not have Dreamweaver MX installed on my new machine. I no longer have my Dreamweaver MX CD or serial number so am unable to re-install it.
    After a lengthy discussion with Customer Services they could offer no advice and suggested I post a question on the forums for advice.
    I would be grateful for any suggestions as to how I can get Creative Suite 4 to accept my serial number.

    Support is wrong. Only they can fix serail number issues since only they have access to the databases. Try again and request a different operator.
    Mylenium

  • Creative suite production studio after effects will not accept serial number

    I have had this program installed on my XP 32 bit machine for years.  I have never tried AE and need to create an alpha channel for a video clip.  When I opened the program, it asked me for the serial number.  I typed the serial number on my software case and it said it was invalid.  What to do?  I cannot afford to upgrade for more reasons than just the software.  I will have hardware issues with newer versions.

    Support is wrong. Only they can fix serail number issues since only they have access to the databases. Try again and request a different operator.
    Mylenium

  • Will not accept serial number--why?

    My serial number entered from the one on the plastic case will not be accepted. I currently have Adobe Photoshop Elements 8 and am trying to install APE 10.

    Is it asking for your qualifying serial number?  You should first enter the Photoshop Elements 10 serial number followed by the next window which will request your qualifying serial number.

  • Adobe PS5.1 will not accept serial number - please help!!

    Hello,
    I am really frustrated about my new Photoshop CS5.1.
    When I installed the s/w, I entered the serial number. All was working ok until it decided I was on a trial and asked me to enter the serial number again. When I entered the serial number, it gave me an error saying the serial number is invalid.
    I tried the uninstall and install again - but to no avail.
    Now the "trial period" has expired and I cannot work with the product anymore. With a bunch of customer deadlines, I am stuck. This is really frustrating for a product that cost so much to purchase.
    Please help.
    -Vivek

    You need to call support by phone. Nobody here can help you with serial number issues.
    Mylenium

  • New lap top need new serial number for adobe pro

    can you advise where i can get a new serial number  i have a new lap top and lost everything

    If you have registered the product to one of your adobe id, please login to https://accounts.adobe.com/ with your adobe id see under the Plans and Products , where you would have all your products listed with the serial numbers. Else, then there is only alternative can be utilized if you have the proof of purchase ( do not have the proof of purchase, ask your reseller to provide you the proof of copy ) or the order number if bought from the Adobe itself or the email you accssed to buy the product from the Adobe as there would be transaction of the product listed under,  then you can get the help with the serial number in following two ways:
    First contact your reseller and ask them to provide the help as it was bought from them on the basis of the proof of purchase or ask    them to help you with the proof of purchase if you do not have.
    Reseller did not help you with the serial number, have the proof of purchase handy, go to step 3.
    Contact Adobe support and submit the proof of purchase if asked to get the help as there might be chances of getting the help  within next 5-6 days once after the proof of purchase is verified from the reseller.
    Valid proof of Purchase-
    https://helpx.adobe.com/x-productkb/policy-pricing/valid-proof-purchase.html
    Try and see if this helps.
    Thank you.

  • I bought lightroom and need to register my student id, how do i do that, the trial has run out, i have the product code but not the serial number?

    i bought lightroom and need to register my student id, how do i do that, the trial has run out, i have the product code but not the serial number?

    If you purchased a package then there should have been instructions in the box on how to submit your academic credentials. If you purchased online from Adobe then you should have received instructions in an e-mail. But here is a link that might help you. There is a link under Step 2 that will take you to a place where you can enter the information, I think.
    Adobe - Adobe Education Store : Proof of Academic Indentification

  • Adobe creator not accepting serial number given by identite

    trying to install adobe creator pro 11 and will not accept serial number

    Hi Wallpaper,
    Thank you for posting on the forums, kindly take a note of the information listed below and check if it is the same.
    1) The serial no. is a 24 digit numerical key
    2) Do not include dashes in between the numbers
    3) Also, try downloading a fresh installer from Download Acrobat products | Standard, Pro | XI, X for Acrobat XI pro and then try again.
    Thanks,
    Vikrantt Singh

  • Trial version will not accept seriel number

    I was informed today in chat with online help. I wanted to download an update for my Acrobat 8 Proff, and was told/informed to order Adobe Creative Suite 5.5.in Danish.
    I have ordered, payed, I have got a seriel number by mail (today), and the person informed me to follow a link from chat for a trial version to download.. Now I have downloadet, and i have to choose to fill in the seriel number og choose the trial version. The trial version is not in Danish. When I fill in the seriel number, I get the message, that the number do not fit.
    Please help, I have to get the program to work to day!

    Hi Vikrant Rai!
    It is CS 5.5. Ordered and payed for to day.
    I think, I was misinformed by your colleges. Because in the chat I was informed to order the program, pay, and then I got a link in the chatroom for downloading a trialversion. Så I downloaded the trialversion, wich is in English, but I ordered a Danish version.
    my order number is AD002920900, my seriel number is xxxx-xxxx-xxxx-xxxx-xxxx
    I´m afraid, that you will tell me to uninstall (it took several hours to download) the trialversion, and then download the product, I have paid for.
    Med venlig hilsen
    Lisbet Henneby Nielsen
    Direkte: 63 13 38 26
    E-mail: [email protected]
    Henneby Nielsen
    Rådgivende Ingeniørfirma A/S
    Østre Stationsvej 43 - 5000 Odense C
    Tlf.: 63 13 38 00  - Fax: 66 14 89 20
    E-mail:[email protected]<mailto:[email protected]>
    Web:www.henneby.dk<http://www.henneby.dk>
    Fra: Vikrant Rai [email protected]
    Sendt: 15. december 2011 15:39
    Til: Lisbet Henneby Nielsen
    Emne: Re: Trial version will not accept seriel number Trial version will not accept seriel number
    Re: Trial version will not accept seriel number
    created by Vikrant Rai<http://forums.adobe.com/people/Vikrant+Rai> in Downloading, Installing, Setting Up - View the full discussion<http://forums.adobe.com/message/4086650#4086650

  • Drop box will not accept books anymore

    Drop box will not accept books put in my computer and dragged to its Dropbox. Up until now it worked fine.

    Moving discussion to Acrobat Installation & Update Issues forum.

  • Hello I have lost my serial number for adobe photoshop elements. Bought from John Lewis last month. I did have it installed but had to uninstall but cannot find the any of the packaging etc plus did not register. What is the best way of getting it install

    Hello I have lost my serial number for adobe photoshop elements 13. Bought from John Lewis last month. I did have it installed but had to uninstall but cannot find the any of the packaging etc plus did not register. What is the best way of getting it installed again/replacement? Thanks

    Do you have the receipt? If you have proof of ownership, you _may_ be able to persuade Customer Support to help you out.  I imagine you would need to scan and email that proof if it works at all.

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