From Sky ADSL to BT Infinity2 - effect on Free eve...

Currently have our phone with BT and we have free evening and weekend calls. We pay monthly via direct debit.
If switching our broadband from sky adsl to bt infinity 2, will we still get free evening calls?
We would like the £50 Sainsburys voucher and to pay for line rental upfront for 12 months so how would this effect the current direct debit? Perhaps pay for everything online then phone to cancel the direct debit? But would this also cancel the free evening calls? I understand this is £2pm so can this just be re-bolted on?

If you contact the BT Options Team 0800.800.030 they should be able to advise you.
If you qualify for the Sainsbury vouchers make sure that you order online as you will not get the Sainsbury Vouchers if you order by phone.

Similar Messages

Moving from Sky Fibre to BT Infinity

If I switch from Sky fibre to BT Infinity will I need to have an engineer visit or will it work like with normal broadband, just get a router and plug it in on activation date?

john46 - would that it were as simple as you say (I agree it should be).
I ordered a migration from a Plusnet Fibre trial to Infinity2 on 10 June - as from 27 June I have had working BT services BUT neither the 2 engineers who have been to my house nor the half-dozen BT call centre staff to whom I have spoken, nor anyone at the Correspondence Centre, nor the mods on this forum have been able to get the broadband activation completed - I am being expected to wait until 10 July!
Needless to say, despite Plusnet acknowledging the transfer, they are still billing me for both telephone and broadband as if nothing has happened.
I will be escalating my complaint tomorrow with Ofcom and my MP.

BEEN TRYING TO SWITCH FROM SKY UNLIMITED TO INFINI...

The grass is not always greener on the other side! Althought it certainly looked that way when I decided to switch provider to take advantage of the BT Sport package.
I ordered the full monty Infinity, Phone, Broadband and TV package and did so via a cashback website. Strangely the next day they created separate order for just a phone install and my cashback track "failed". (saving BT £120). Although I've waited so long now I launched an investigation using my own evidence to Quidco and it was granted again!
My Phone line was switched over pretty quickly (realised later that once your phone line has been switched to BT, to switch back to Sky and use their equipment at the exchange would cost a fee of £50! grrr). So I started to feel a little trapped. But tried to be positive.
Unfortunately nothing else happened. I called BT who initially denied there was any order for anything else. Luckily I keep screen shots/emails + original details of my order much to their embarassment. They apologised but insisted they should put order again immediately on phone. (which would have saved BT more cashback but I said no thanks I will do it online). I tried to cancel everything but here I was told I would have to pay £50 to switch phone line back. The cheek! Trapped.
I got a date 23rd of July for my switch over to Infinity, BT Vision Box arrived, engineer booked in on a 8am-1pm slot. Things were looking positive. Took day off and engineer was late but he did ring me to warn me in his defence. He seemed very competent and knowledgeable. After 5 hours though he said he had to leave and that he couldn't get it working although he thinks he cleared a fault on the line. I'm in IT and had a friend who used to be Openreach engineer. So we discussed in detail the situation.
Obviously I do not know for sure, but appears that my FTTC service was a no go because the local Cabinet had no spare ports only five broken ones (he tried about 3 of these). He said he was not sure when more would be provisioned. (I thought surely in advance they would reserve one or check this!). Imagine ordering a Tesco grocery delivery only for the driver to turn up saying unfortunately they didnt have anything for me.
But asI had been messed about for 6 weeks I thought BT will be straight back tomorrow to fix this. Engineer told me I would get a call next day. Heard nothing. I rang up 2 days later to be told the engineers were "deciding" what to do next. Never got a call back.
Unfortunately thats where I have been ever since. Only yesterday was I promised a new engineer on 14th of July after another two calls I made to India and 40 mins on phone talking to very nice but time consuming operators:
KULJEET FINGH (promised me a call back)
SWATI KUMARI - very helpful and believes she has fixed this.
I have had about 3 missed calls from scottish sounding customer service reps but they do not leave me a number to reach them. When I do call I get the India overflow or level 1 scripted service who don't know anything about the voicemails I received or my previous calls. Each calls takes ages to get through navigation then explain the situation.
So now I am thinking to myself, why oh why should I let them make me wait about another two weeks. I am struggling to find a reason to stick with BT.
Should I give up and give let Sky try and install Fibre?

Well I have an update. I decided to stay as I was so far down the road. They gave me an engineer appointment of 14 of August which was totally disgusting.
I rang up to complain and was promised a call back as they tried to expediate my request. Never happened.
Whilst on these calls I also questioned the validity of sending another engineer unless they first checked that my local cabinet hard an available fibre port. I was promised and promised that they would put the notes on the call and it would not be a wasted engineer visit.
Engineer came today. Wasted visit - no ports on the cabinet.
He was not even sure why he was sent there knowing there were no ports. Talk about the blind leading the blind.
The incompetency of this corporation is absolutely astounding even when their customers are telling them they are going to fail they lie to your face just to appease you on the phone and move you on.
So I ordered my switch from sky to BT on June 6th.. and so far all I have is a phone line.
On top of this I noticed that they have charged me a late payment fee by DD and full line rental for first month. BT were so slow at installing it all that my up front line rental apparently did not cover their initialy switch over. Despite telling me I would not be charged I have been charged.
Now as a web designer I am now tempted to create basic website and use my SEO skills to push it to top of google rankings sharing with everyone of my experience of BT.

How do I Import footage from Premier Pro CS3 to After Effects?

Hi
As the subject says, how do I import footage from premier pro cs3 into after effects. I'm getting rather frustrated trying to figure this out.
Via copy & paste I can copy into after effects but this copys the whole of the track on the timeline, where as I just want 10 seconds copied. The 10 seconds I want to copy is a segment & was highlighted when I clicked copy.
Also when the full track gets copied, all my edits aren't copied & I get the raw track copied???
I've googled this, tried the "Add Dynamic Link" but all I want is to copy 10 seconds of footage from premier into after effects, add my effect & then copy it back, and I can't figure out how to do this simple thing
Any help
Thanks.

I am still not getting this.
I highlight the selection I want to copy into after effects. I copy & paste it & it pastes my entire footage without any off the edits I have made.
Having searched loads for this I can find no other answer than copy & paste.
Please please could you guy be more specific with your answers as I just can't figure this one?

Watch TV from Sky on Sony PlayStation

We're pleased to announce the launch of TV from Sky on Sony PlayStation4, bringing you all the familiar features of Sky Go onto Sony PlayStation4. All you need is a Sony PlayStaion4 games console, your Sky iD and Sky Go Extra enabled on your Sky account.
Find out more about TV from Sky
Upgrade to Sky Go Extra

Martyward82 wrote:
Will Sky Sports Extra be available on the PS4 app? I know it's available on the xbox app but haven't seen it scrolling thru the channels so far? ThanksSky sports extra is not part of Skygo... Its part of the legacy "SKY Player " system...Seeing as they have never added it to Sky go's line up you should not hold your breath for it to show up on TV from Sky....

Extract XMP metadata from specific Photoshop Layer in After Effects

How do it extract XMP metadata from specific Photoshop Layer in After Effects?
I am just getting my hands dirty with metadata.
I know it is possible to attack metadata to a layer/layerset in Photoshop, but how to I get it out in After Effects.
Here is the process.
I create BunchaLayers.psd.
Using the PerLayerMetaData.jsx file attached.
I use the setCommMetadata("something") function to attacked metadata to a selected layer.
I know that is is there because I check it using the exportLayerMetadata().
I save and imprt BunchaLayers.psd into AE as a comp.
Here I am lost.
I select my layer in the project window and check the XMP metadata window.
I can't find my comment.
Is the XMP data actually attached to the layer I imported in AE?
I want to be able to select the layer and see that the data is attached. Is this possible?
If it is will it work on layersets (comps in AE)?
I would appreciate any layer specific XMP insight.
Thanks for looking.
- Josh

John Nack on Adobe : Per-layer metadata comes to Photoshop
This was the article that made me think this might be possible.
There is also the preference to Create Markers From Metadata
["Metadata"]
"CreateLayerMarkersFromFootageXMP" = 01
Which made me wonder if there is a way to create the metadata in the first place that made it something AE would read and automatically change to layer markers.
Any ideas?

Post Moved No-phoneline-after-switching-from-Sky...

Moved http://community.bt.com/t5/Phones/No-phoneline-after-switching-from-Sky-to-BT/td-p/782646
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

andyfbartyla wrote:
....................To make matters worse, the guy who fitted the broadband wore his dirty shoes on my cream carpet, and left me to clean it up! never again! once bitten, twice shy!
It would have been the same engineer if you had gone from BT to Sky. Openreach own and maintain the external cable network for all comms providers (unless you are in a cable TV area)
If you have had a problem with the engineer and his muddy boots you can contact Openreach HERE//.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

How can I go from Premiere Pro CS5 to After Effects CS6? (Problem)

Hi,
I am trying to send my clip from Premiere Pro CS5 to After Effects CS6, but when I right click on the clip, I can't even select the option to send it to After Effects. I can see the option to send it to After Effects, but I just cant select it. Any ideas?
Thanks,
-Billy

You can do what you want... only going the other way!
You can import a CS5 Premiere Project (in its entirety
or a selected sequence) into CS6 Ae.
In CS6 Ae:
File>Import>Adobe Premiere Pro Project...
Navigate to your CS5 Premiere project, double-click
and select 'All Sequences', or your preferred sequence.
As Jim points out, Dynamic Linking will only work
between matching versions of Pr and Ae.

Downloaded from the site of adobe after effects cs6 want to install click on the install button and it won't open

downloaded from the site of adobe after effects cs6 want to install click on the install button and it won't open

Wrong forum.
This place supports Apple software. You need to ask this on the Adobe AE forum.
Good luck.
x

I think I have made a big mistake moving from Sky.

I have just joined BT Infinity 38mb service from Sky on 17/12/14 and I have had nothing but trouble with wireless speed issues since. In the 18 months I was with Sky I never had to phone them once about my service. I always had good connection and good wireless speeds between 23mb to 35mb.
Now BT is another story my wireless speeds fluctuate between 0.1 to 35mb something that never happened before.
I phoned customer care on many occasions and most of the time I think they are just reading off a monitor for replies and solutions. Most of the people seem to have very poor expertise in the subject. I have been asked to do the same tests time and time again to no avail. They played about with the settings on many occasions and only made it worse.
Our house uses mainly Apple devices and a Macbook pro computer. I think there might be a problem with the router set up and ability for through put for Apple products which I have mentioned many times to see if they could configure the router for this but know one seems to understand. All I get is the easy get out that there is wireless interference and that's it. I point out to them that I never suffered interference with the Sky router placed in the same position and the problems only started when I switched to the Homehub 5.
If it's not the setup then maybe the router might be faulty which know one want's to accept or this router must be one of the worst on the market which would contradict BT's marketing claims.
I have posted this as to try and get some help as the last customer agent told me to buy another router. Shows what she thinks of the Homehub 5.
Any suggestions would be very much appreciated.
horas

Because Customer Services have changed settings in the Homehub I would start again by doing ONE factory reset of the homehub by pressing a pin into the recess button on the rear for about 20 seconds.
I would then switch off "Smart Set Up". See link how to do that.
http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
I would also give the 2.4Ghz and 5Ghz frequencies different SSids. Just add a 5 to the end of the 5Ghz SSid so you know which is which. Check the 5 GHz Sync with 2.4 GHz: is set to NO.
Once you have done that "forget" the Homehub connections on all your devices and then re-start them. Log onto the 2.4ghz frequency first and see how it performs. If it is OK then log onto the 5Ghz frequency to see how it performs.If they both perform OK you should then log all devices onto them.
If you have a problem with one or other of the frequencies you know that is where your problem lies.
See this link
http://bt.custhelp.com/app/answers/detail/a_id/44798/~/i-have-problems-connecting-5ghz-and-dual-band...
As you have a wireless analyser yu should also set the Homehub to the least congested channel on the 2.4Ghz frequency. I find that channel 13 is usually the best despite overlapping with channel 11.
You can usually leave the 5Ghz frequency on "smart wireless" as it is a lot less congested.

Changed from sky to bt infinity now connection slo...

I have just changed from sky broadband to bt infinity. I've managed to connect my daughters ps4 to the internet but the connection is really slow and keeps dropping so she can't play online even when no one else is using the Internet. If someone else wants to use the Internet she can't play at all! Do I have to adjust the settings on the ps4 or the home hub 5, when setting up the ps4 I used auto settings.
Please could someone let me know what to do
Thanks in advance

turn off smat setup http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
are you connecting wired or wireless?
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Transfer from FCP to Motion with video effect

I am trying to transfer a clip from fcp that has a video effect (matte) wehn I open it in motion the matte is no longer there, how to I transfer the clip into motion with the effect still intacted?

None of your effects will carry over to Motion. Speed changes, color corrections, keys, etc... Why? See this:
http://discussions.apple.com/thread.jspa?messageID=1375867&#1375867
You can do as avidvid says and export to "fix" your effects then bring the file back in, but that won't carry the alpha over...
Patrick

Audio from sky digi

Hello. I'm Luigi from Italy.
this is my problem: I want record film and music from "Sky". I have an audigy 2 and a Matrox rx00 that I use for editing my videos.
the acquisition of the video is good but audio has problem:
come to my rt00 in rca mode as the video and from rt00 is connected to line-in of my audigy. The audio has a bad noise a sort of freeze that is more evident when I look it in my tv.
I try to - the volume but the trouble remains....
can you hel me ?

nobody can help me ?

SKY Phishing emails received 01/03/15 not from SKY re; Account Update / changing settings

I have received TWO emails this evening purporting to be from SKY asking me to update my details before I lose my Sky email address. The link takes you to a phishing site that looks like a SKY login screen but isn't !! I have reported the emails to both SKY and Google but there will be a number of people caught out by this before the site is taken down. PLEASE BE AWARE of this !!

I received an identical email today as below, which I forwarded to [email protected] "Hello My email address)The Classic version of your layout will be replaced by our new version on 26th JUNE 2015. So it's time to upgrade, before you lose your email access.
When you upgrade your E-mail
Your service won't be affected and you'll keep all your old contacts, folders and messages. Plus you'll get:Faster E-mailThe latest spam protectionUnlimited E-mail storageHow you can upgrade your account
sky.com/en-GB/update/layout/ (It gave this link but with http etc at the beginning)
Thanks for choosing us" Scam and Phishing emails that infect your computers wil often fail to address you by name and use the term Hello as this one does. It is also worth clicking on reply so that you can see who has sent the email. In this case it was shown as coming from [email protected] I also contacted SKY who confirmed that they had not sent me any emails today. I have marked it on my SKY webmail as spam so that if I receive another one then it will go straight into my Spam folder. Please be wary of these scammers.

Transfer From Sky Fibre To BT Infinity

I have been with Sky Fibre on their LLU for over one year now. I tried to transfer to plus net fibre, but was told it cannot be done at the moment. The only way was to go without fibre for two weeks, and transfer over the line then fibre one at a time.
Would love to come to BT, but would I have the same difficulty ?
A am not willing to change number either.
John

I transferred from very poor sky fibre connection to Bt. infinity 2 on 8 April and so glad I did the service from Bt. has been spot on and the connection has been brilliant kept same number estimated speeds 53 down 15 up getting 61 down and 18 up and really pleased with call package and features and just signed up for free Bt. sports on my sky hd box overall experience has been brilliant and transfer from sky only took 2 weeks with a few small problems that were quickly sorted and I got £50 sainsburys gift card and the package £20 for 3 months, I am now a very happy chappie !!

From Sky ADSL to BT Infinity2 - effect on Free eve...

Similar Messages

Maybe you are looking for