From Virgin Media to BT Infinity?

Hello. Im thinking of leaving Virgin Media and switchover to BT Infinity.
Im wondering what are the total costs - I want BT Infinity broadband with unlimited usage.
I got 2 sockets in my house, not sure if it belongs to BT or not as it doesnt say anything on the sockets.
My postcode is N17 0QD if it helps.

Hi Arkash
In THIS POST I gave my situation..... which I arranged by phoning BT. However check to see any offers (eg 3 months free etc) are still available thru a telephone order or are they just for online orders.
I POSTED HERE some info about the Unlimited usage and products.
Just to give you an idea.-
I recommend speaking direct to BT.
I was on the BT Broadband option 1 for £16 pm. This also gave me anytime UK landline calls.
However when Infinity became available the BT sales phone calls could only offer me the full £28 Infinity with anytime calls.
This also was only available if I tried to order online.
I wrote HERE .-
On the 4th July BT phoned me.... Only offered me the Infinity package with Unlimited and Anytime calls.
This was also the only package available to me if I ordered thru the BT Infinity checker website.
On the 7th July I phoned sales and ordered the Infinity option 1 with 40GB cap and Weekend calls.
And added an uplift for Anytime UK landline calls.
So on BT broadband I had.-
1.5Mb broadband with 10Gb download cap per month. Anytime UK landline calls.
For £16 + £13.90 line rental. Total £29.90 per month.
And with Infinity I have.-
37Mb broadband with 40Gb download cap per month. Anytime UK landline calls.
For £18 + £4.75 + £13.90 Line rental. Total £36.65.
I'm actually paying £35.35p per month with the paperless billing discount.
Approximately an increase from £30 per month to £36 per month.
Therefore for roughly an extra £1.50 per week I get Infinitely faster broadband...lol with an additional 30GB download allowance.
I felt that was worth it, and am very pleased..... so far.
Like you I wasn't happy with the packages that looked available online for me to move to.
So I rang Bt and found very helpful people who gave me what I wanted.
If I find I want the unlimited download then I can change up (this comes with anytime calls).... so with 30 days notice I can cancell the £4.75 anytime calls uplift I am paying at the moment.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Similar Messages

Transfered to BT Infinity from virgin media

So I decided to transfer back to BT from virgin media after 2 years. The virgin broadband had become very slow during peak hours and wanted to see if BT was any better, which it has been so far. I used the BT website to initiate the transfer then a couple of days before the transfer I called up virgin to confirm that my broadband and phone services would be cancelled.
All well and good, transfer went through smoothly and I cancelled my direct debit at the end of the month.
Only problem is that virgin did not cancel my broadband and claim that I only called to cancel my virgin phone line, and they have been charging me for services that I have not used for the last 2 months. When I explained that even without me contacting them they should have transferred my services to BT, they claimed that BT can only transfer phone lines not broadband! They also claimed that I need to give 1 months notice to cancel broadband, which I have done so now, so they expect me to pay for 3 months of unused and unwanted service!
I asked them to contact BT directly and they refused.
I called BT and they claimed that there is no way they could have installed new broadband without issuing a request to transfer an existing installation, they claimed that there is no way for them to show me proof of this transfer request and again they refused to contact virgin to resolve this issue.
I dont want to pay for services that I did not use or want and I dont know who is culpable for this mess. Any suggestions?
Also I asked virgin if they had a recording of this phone conversation where I supposedly only asked for the phone line to be cancelled, I was told that I would have to send a snail mail letter to virgin to receive this info, which I may have to do if I can find any other way to resolve this issue.

You can't transfer cable broadband to BT. You have to cancel the cable and have a new connection for the BT broadband.
BT did not need to transfer an existing installation because there was no existing installation using their infrastructure. A transfer would only apply to a connection via the BT phone line.
It sounds like all you have done is transfer the phone number to BT.
You need to take this up with Virgin, for some reason they did not cancel your broadband account with themselves.

Switching from Virgin Media..

Hey, I'm switching from Virgin Media very soon because of their dreadful customer service and looking around BT Infinity is in my area so i thought why not. But the reason why im posting is that I've been on NTL/Virgin Media for about 8 Years, but before that i had a BT phoneline.
When i got in contact with somoneone at a BT Call centre they said I would have to pay a £130 fee to change my line BACK to BT, i told them i used to be a BT customer but they said I still have to pay the full amount. Seeing as I've been a BT customer in the past, does that make my line still BT? I really dont want to have to fork out £130 at this time of the year.
TL;DR - Been a former BT customer but currently on Virgin Media, switching back to BT for Infinity Broadband and not sure if i have to pay the BT Line installation fee.
Thanks alot in advance
- Cam

have you contacted the sales team, to find out if they can do you a special offer?
you will be safe and secure with Bt's call centre, as it is in India, and their dedicated staff are not permitted to deviate from their scripted diagnoses, so although slow, they will get to solve any problem when it arises.
welcome to the world of last wednesday week.
there's now't wrong with 2 cans and a piece of string. at certain times, it is often faster.

How do I go about porting number from Virgin Media...

Hello,
Have placed an order with BT for Broadband and Calls and was allocated a new telephone number. I would now however like to port my telephone number over from Virgin Media to BT to save fiddling about giving everyone a new number for the second time in the space of 6 months.
So how do I port my number from VM to BT and how long does it take?
Thanks

Still have the vm phone account...
What a mess bt have made though, title is wrong, name spelt wrong, orders duplicated and some cancelled and to be honest I dont hold many hopes about my phone service been active tommorow.
I think it may be best to cancel all orders that BT have listed and start again, we've had this problem before- when BT edit orders and they fail on the day of activation as someone made a **bleep** up.
I'll phone up and sort it all out now...

Switching from Virgin Media to BT

Hello
I've been a BT landline customer for over 20 years but my internet providor has always been NTL and then Virgin through cable. I would have chose ADSL but for years when performing speed checks I was only able to reach 4-8MB, apparently due to poor telephone lines. I think BT said I would have to pay if I wanted new lines put in but I cannot remember.
I would like to switch from my 50MB (recently upgraded to 100MB) to BT Infinity2. When entering my phone number it says I can get 48.8MB. I would like to know more information about this.
1. Would BT install a fibre line for me without charge? Would/could they use the existing cable line in my house by NTL/Virgin?
2. I already have a landline tariff but when selecting a package for broadband it says I must pay an addition 12.50 for a telephone line.
3. If Infinity2 is not using telephone lines why would one need to buy a telephone line/pay for line rental anyway?
4. I am utterly annoyed with Virgin Media forcing us to use their Superhub routers - the coaxial cable plugs straight into the router and the routers firmware is appalling. I would prefer, although not necessary, to use my own router. Would this be possible? If so, what type of router would I be looking for? For virgin, it was a "cable modem router".
5. If BT install their own lines, would they still need the 'MAC address' from virgin? I saw this written in the "switching to" articles and I first assumed this meant that it was possible but to use existing virgin media lines for BT, until I realised that MAC addresses are needed to switch between providors on ADSL lines
6. What type of support does BT provide for its infinity2 customers? Are the call centres in the UK? Is the support line a chargable call?
7. I'm wondering out of curiousity, can consumers on infinity2 get rDNS or buy additional IP addresses?
Apologies for the mundane questions and many thanks in advance.
Solved!
Go to Solution.

iahmed wrote:
Hello
I've been a BT landline customer for over 20 years but my Internet provider has always been NTL and then Virgin through cable. I would have chose ADSL but for years when performing speed checks I was only able to reach 4-8MB, apparently due to poor telephone lines. I think BT said I would have to pay if I wanted new lines put in but I cannot remember.**If you already have a BT line, then that's all you will need**
I would like to switch from my 50MB (recently upgraded to 100MB) to BT Infinity. When entering my phone number it says I can get 48.8MB. I would like to know more information about this. ***The actual speed that you get with Infinity is dependant on a number of issues including distance to you local cabinet and line quality. The BT estimate is usually quite conservative***
1. Would BT install a fibre line for me without charge? Would/could they use the existing cable line in my house by NTL/Virgin? ***The NTL/Virgin coax cable would not be used, it would use the existing BT line that you've mentioned***
2. I already have a landline tariff but when selecting a package for broadband it says I must pay an addition 12.50 for a telephone line. ***If you've already got a BT line that you pay for then you should only be paying the rental once***
3. If Infinity2 is not using telephone lines why would one need to buy a telephone line/pay for line rental anyway? ***For BT Infinity a BT phone line is a mandatory part of the product offering***
4. I am utterly annoyed with Virgin Media forcing us to use their Superhub routers - the coaxial cable plugs straight into the router and the routers firmware is appalling. I would prefer, although not necessary, to use my own router. Would this be possible? If so, what type of router would I be looking for? For virgin, it was a "cable modem router". ***You can use any standard cable router that supports PPPoE, but BT do supply a wireless router called the Home Hub 3 which is fine for most people if perhaps not the most feature rich of devices***
5. If BT install their own lines, would they still need the 'MAC address' from virgin? I saw this written in the "switching to" articles and I first assumed this meant that it was possible but to use existing virgin media lines for BT, until I realised that MAC addresses are needed to switch between providers on ADSL lines ***I see no need for a MAC in your scenario**
6. What type of support does BT provide for its infinity2 customers? Are the call centres in the UK? Is the support line a chargeable call? ***BT use overseas call centres, which I would have to say are the weakest part of the offering***
7. I'm wondering out of curiosity, can consumers on infinity2 get rDNS or buy additional IP addresses?
***There is no static IP Address offering for infinity, but Dynamic DNS does work fine***
Apologies for the mundane questions and many thanks in advance.
See answers in line, and bear in mind the following...
There are two possible technology types for Infinity- Fibre to the Premises (FTTP) & Fibre to the Cabinet (FTTC) and it looks like your area uses the latter. in this case you are still using the existing BT copper telephone cable to your house, but new larger green cabinets will have been installed locally which your phone line will be connected to. These cabinets are then connected back to the exchange using fibre optic cable the fact that the distance to the cabinet is much shorter than the exchange means that much high speeds can be obtained in conjunction with the fact that the technology is VDSL rather than ADSL
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

Porting number from Virgin Media to BT - how to do...

I am looking at moving from Virgin as my bill is currently too expensive, I have seen one of BT phone/ infinity and TV deals which are much cheaper, the only thing I am concerned about is if I can move/port my number from Virgin?. I have not yet cancelled my Virgin contract and not signed up to BT yet.
Thanks

Way better where I live ( NE London) Was on Virgin 60 - lucky to get 5- 10Mbps evenings and weekends. getting solid 74.9 since I joined BT.
No regrets and cheaper! See below; before April 4th is Virgin, after is BT

Port number from Virgin Media Line to BT?

Hey all
I have two lines in my house, a virgin line and a bt line. Is is possible to transfer the number from the virgin line to the BT line without risk losing it? Its my main number and I have had for 25 years, but I only need one line in the house and I would prefer that to be the BT line as I have infinity on it.
Cheers!

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If you would like to try Live Chat they may be able to help you.
If not, then
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Looking to switch from Virgin Media to BT but need...

My new built house has an XNTE situated at the front of the house so have no ideal where the "master socket" will go. In the house there are about 6 phone plugs each square and mirror finished. Currently the VM router is in first floor lounge to the front (large 3 story house) and this lounge is rarely used for tv, gaming etc...Ideally I would like the BT router in my rear ground floor extention where most of the BT tv will be watched and so my PS3, Wii U get direct etherent connection to the BT hub. Problem is if wired from the front XNTE, externally via the wall would need about 20-25 metres of cabling- not ideal is it?
I'm looking to get Bt infinity 2 with 76meg.
A compromise would be having the router same locale as the VM router on first floor lounge and have the BT vision box downstairs connected via powerline adaptors whilst also connected to the PS3, Wii U. Currently I get half the speeds via powerline adaptor to the actual full speed when connected directly, which is 30 and 60 meg. Would this setup give me sufficient speeds for online gaming, watching HD content via BT's broadband.
Could someone give me advice on which setup is best or if it doesn't matter(bear in mind I want the best speeds for Bt tv, Ps3) :-
-router first floor with downstairs, powerline plug connects BT Vision, PS3 and Wii U,
-router ground floor connected to BT Vision, PS3, Wii U with powerline plugs upstairs for wi-fi, pc...
Solved!
Go to Solution.

The Openreach engineer may/will just bypass the xNTE and fit a new master socket. He should fit this where you want. It may be possible to turn one of your phone sockets into the new master socket. Obviously you will need to discuss the best options with the engineer.
If the modem can not be installed in the extension room and you are prepared to run Ethernet cable outside using CAT6 you will not get any drop in speed up to 100 meters so you could have your Homehub router in your ground floor extension. This would be a better option than powerline adaptors, which as you have found do loose speed.
If you have to use Powerline adaptors then make sure they are at least the 500Mbps ones and preferably 1Gbps one.

HT5625 What code do i put in from my Virgin Media into my ipad 4 to get started

what code do i put in from virgin media into my ipad 4 to get started

What code and what is vrgin media? It would help if you told gave more details so people have an idea of what you are talking about.

Cant forward Virgin Media bills

Although I recently converted to BT from Virgin Media I still have a number of Virgin Media BB accounts for some rental properties.
The VM ebills are sent to my BT internet address but although I receive them OK from VM I cant seem to forward them.
Ive tried forwarding them to my own BT account and also to my wifes (sub account of mine) but they never arrive !
The emails are not in my spam or bulk mail folders but do show as sent in my Outlook sent folder.
BTW Im using POP and Outlook 2007.
Anyone with any ideas ?
Many Thanks

There are two existing threads which may help.
http://community.bt.com/t5/Other-BB-Queries/Different-sort-of-email-delay/td-p/1059086/highlight/tru...
http://community.bt.com/t5/Other-BB-Queries/BTinternet-rejecting-all-our-emails/m-p/1062498/highligh...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

A few questions from a Virgin Media customer

Greetings everyone
I am currently a Virgin Media customer but considering switching to Infinity as VMs service continues to degrade and I think it's about time to jump this sinking ship. I have some questions if that is okay;
-From a casual glance at this forum it seems that most people aren't having extreme packet lost, random disconnects, no service for days, unhelpful call center staff outsourced from other countries, poorly designed modems, lies about when services will be fixed, etc etc that we experience on VM. Is this an accurate conclusion, or are there many of the same problems on BT too?
-With VM I just have the internet; no phone or tv package. I have no need to call anyone and absolutely no use for a phone. Can I get a similar package with BT, or do I have to take and pay a phone package on top on the internet?
-I'm a rather heavy downloader, ~40GB a day usually. Is Infinitys "unlimited" downloads truly unlimited like VMs are, or are there hidden "fair usage" clauses?
-Does BT Infinity employ traffic management and bandwidth caps, and if so what are the thresholds of these?
-Any ex-virgin media customers who can share their experience and offer advice is great too.
Thanks everyone, I hope to be joining you soon

I've been infinity 2 for about 10days customer service is bad its a right hand left hand thing, they constantly go over the samething and always send an open reach person out to you stating that they will charge if it's the house or other equipment.
Mine hasn't been right from day one but im still told about the charge nothing has change within the first 10mins of open reach fitting it. I'm talking about my personal experience have a butchers through the forum you will find you answers! Fore warned if fore armed!!

Cannot send email from iPad & iPhone with Virgin Media

I cannot send emails from my iPad and iPhone. I have a virginmedia.com address and I can receive but just cannot send. A message keeps saying the smpt settings are wrong. However, I have followed the tutorial on Virgin Media web site (this is how I managed to start receiving emails on my devices) but still not sending. I have looked at the settings in my MacBook Pro and all seem to be correct. Does anyone have an idea what could be wrong? I had a similar problem when I loaded Microsoft Office 365 for Mac; I had to end up calling Virgin Media (useless) and then Microsoft (useful). Anyhow I have looked at the settings on the Mac and they all seem to correspond with the ipad and iphone but still cannot send emails. V V Frustrated.
Thanks for reading.

Then make sure that the settings are correct in your email account.
Check the outgoing mail server setting. Make sure that your username and password are in there.
Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

Why did I leave virgin media

BT Infinty worst choice I ever made, speeds dropping all the time, having to phone the inept Indian help desk, being told I need to reset my home hub to factory settings changing the wireless channel because the smart wireless option obviously doesnt work I am at my wits end with it I don't even bother calling the help desk anymore as they are nothing short of useless do bt realise they will lose customers over this just have to wait for my contract to finish never had this problem with my virgin media router why is this allegedly super duper home hub 3 have these problems

Kristian
Sorry to hear your upset with Infinity.... I suppose having moved from Virgin (I presume cable) with the high speed offerings and then not getting better or even the same service must be very dissappointing...
I moved from 1.5 Mbps to 37Mbps so as you can guess I am extremely happy.
Anyhow can we help?
Are you on a wireless or wired connection?
Could you run the FTTC test on http://www.speedtester.bt.com/
If you could post the results we can see what your profile is and take it from there.
As a last resort there is always THIS Thread to turn to that has helped.
Edit I see you do mention wireless so I have copied some info from THIS POST .-
The wireless scanner (for PC) is Innsider 2 and it's free.- http://www.metageek.net/products/inssider/
More info on innsider http://www.pcpro.co.uk/features/367684/fixing-wi-fi-problems
And some other info in the links on http://www.pcpro.co.uk/features/367672/whats-killing-your-wi-fi
Video (it's version 1 but very similar) http://www.youtube.com/watch?v=SSk50pS-nVA
It'll help you identify a clear or least used wireless channel then you can go into your HH3 http://bthomehub.home/ advance settings, wireless and move channel from "Automatic" to a specific channel.
Wireless n is needed to get the best speed from infinity more info HERE.
As a last resort where people have decided to move away from the HH3 see thread below.-
http://community.bt.com/t5/BT-Infinity/List-of-Routers-to-replace-Home-Hub-3/td-p/298203
Reduction to a download speed of 5Mbps , that's a large speed drop over wireless!!!!!
I'd have another go running the BT speedtest when connected via wireless with (if you have) laptop near to the HH3 and see what the drop is. Note you'll still have to tick the box saying your wired before it'll allow you to run the test.
I'm about 20 feet from my hub going thru one plasterboard wall and my laptop with a wireless "n" USB adapter gets around 35 to 37 Mbps
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Slow Wifi Speeds Vs Virgin Media Wifi Speeds

Hi,
I have recently have my BT Infinity installed with a HomeHub 4 and although the service seems OK - it does not appear to be broadcasting as far as Virgin Media. I am lucky enough to have both services in the house due to the cross over period between Virgin disconnecting my broadband and BT activing their service.
Now, I fully appreciate that you will never get the advertised speeds when using Wifi etc due to signal degradation etc however my existing VM service is their 120MB package, the laptop which is running Windows 8 shows the speed as being approx 40MB when using speedtest.net and thinkbroadband etc. The BT HH4 is broadcasting at approx 20MB using the same laptop and speed test sites even though I am supposed to be on their 76MB service as the local DSLAM is 20 yards away from my front door.
what gives ?
clearly I am missing something however its very strange that the HH4 is not broadcast at the same wireless speed when my service is more than capable.
Is there an optimum way of configuring it?
Cheers

The HomeHub routers are generally not all that good for wireless cover.
While the Virgin router is transmitting, that reduces the choice of channels for the HomeHub. So if the Virgin (or you manually) has chosen the best channel, the HomeHub is forced onto a second-best channel. You may find the HomeHub improves when the Virgin is off.
Install inSSIDer http://www.metageek.net/products/inssider/ on a laptop to choose best channel for the HomeHub, and also best positioning. Sometimes small changes to position make a big change to signal strength. HomeHub often seems to work better on a manually chosen good channel than with auto-channel.
If possible run the speedtest at http://speedtest.btwholesale.com/ on a wired connection and after the test choose ‘Further Diagnostics’ and post the speeds and the profiles that this gives. That will give you a measure of how the boradband itself is running.

Access to my Virgin Media email account

Please could you help
I am having problems accessing my virgin media email account from my Mac.
This seems to be a recent problem (2 - 3 months) which is getting worse by the day.
Note I have no issues with accessing the email account via my iPad or regular PC.
I can access the Virgin Media website
I can access my account on the Virgin media website
but when I click on the email button I get the statement "too many redirects have occurred"
I was able to get on the email if I logged off and closed down the mac and open it again and if I clicked on the "reset Safari" icon but now it just won't let me access this page what ever I do.
I could use the other mail solutions such as Mac mail or google mail but the Virgin account has lots of folders holding historical information so this wouldn't be the perfect solution.
HELP
Debs

I can access the Virgin Media website
That's good. Now you should contact them through their customer support and/or their forums since it's their email client you are having problems with & not Apple's Mail.

From Virgin Media to BT Infinity?

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