From which table is the support desk message picked?

Hi Experts,
In CRM_DNO_MONITOR tcode, i want to know from where support desk message number picking from(from which table).i want where this support desk message number(number range) is maintained in SPRO.
steps i'm working out:
I'm executing CRN_DNO_MONITOR tcode with transaction number, after executing i double click on the details where it will display the details. Going to business transaction and click on create where it will display create business transaction options. Select Support Desk Message and click on create.
In the very next screen, it will display the support desk message number. I want to know from where this support desk message number is picking(table name or settings in spro).
Thanks,
Pawan

Hey pavan,
The tcode for number range maintancance is crmc_nr_ra_service.
Every number range has some number like 01, 02 03 assigned to it..
TO find out which number range your transaction type is using go to : Spro->Customer relationship managemnt->transaction type-> Selct the desired transac tion type and click on details:::
There you can find the number range assignment in field internal number range...
Revert for ny clarifications and plz do forget to reward if this post was usefull..

Similar Messages

Set sap Component mandatory while creating the support desk message

Hi,
When create the support desk message from any application sysytem, the sap component get selected automatically but when we create the suppport desk message from the Easy Access the component wiil be blank, so some user create the support message without giving the component. So we want to make the component as mandatory while createing the support desk message from application system and also set mandatory when we create support message in solman.can anybody help me in setting component mandatory.
Regards
charan

Dear Charan,
The logic of setting the SAP Component mandatory is explained in the note 640532.
Kindly use the note to resolve the purpose.
Hope this solution helps.
Regards
Amit

How to know querry level fields from which tables in the source system

Hi Experts,
let's say we've two fields in the querry e.g: Actual GI Quantity, Actual Value of GI
This fields from PP Querris level how would i know from which table we're getting data is there any easy process to find out please drop your suggestions..
Next doubt is when generate querry e.g. PM Module we don't know exatly what're the available tables & fields technical names but in my currently project using SAP Delivered Infocubes & Querries at the moment & generating querries but when we test in the Portal it's shows some fields '0', X. I've to check in source system weather it's having any values or not.
Can anybody drops your valuable words
Cheers
Suresh

Hi all,
I'm a colleague of Maarten, and I think maybe we didn't explain well enough what we want. So let me try to elaborate:
We want to obtain the reference (within the SOAP-Body of the XI-message) to the attachment which contains the main payload (at least, in XI itself). This reference seems to have gone missing, once our adapter module (after having gone through XI) is entered (and, by the way, before we enter the SOAP-receiver-adapter).
The JAVA-representation of the XI-message seems to hide the fact that in XI itself, the main payload is an attachment, referenced from within the SOAP-Body.
Nevertheless, we would like to obtain/retain(?) that reference, in order to put it in our own to-be-created-additional-attachment, which would go (via the PayloadSwapBean-module of SAP) into the SOAP-body of the final SOAP-call, and should then reference the 'new attachment' (which was (in XI itself) the main payload).
So, I think both answers (up to now) don't help us much (however: thanks for your reaction anyway of course).
So, maybe someone has another idea?
Regards, Fred

Change the status of a Support Desk Message in Sol. Man.

Hello,
On the Solution manager system I have configured the service desk functionality. So end users are able to create support messages from the satellite systems as well on the solution manager system. For the confirmation of a proposed solution I want to use a workflow which asks the creator if the proposed solution is correct yes or no.
Is there a BAPI or function which change the status of the support desk message? If so how does this BAPI or function work. An example would be great.
Kind regards,
Richard Meijn

decveloped the custom rfc

To Add additinal feilds in the Standard Support Desk message screen

Hello Experts,
                    The requirement is to add the attachment feild in the support desk message screen in the Fast track tab , although in the transaction tab already the document option is available for attachments the end user's want it in intial screen
    I think this can be done EASY ENHANCEMENT WORKBENCH - EEWB but i have not worked with it,can anyone tell me about its working?....IS there any screen Exits or USer Exits available for the same?
IS it possible to do this?
if anyone has woked with this please give me your valuable suggestions.This is a urgent requirement give me a solution ASAP.
Thanks & Regards,
Mohana Priya

Hi Suzzane,
                 Thank you for sending me the useful link that gave me the steps to go ahead in EEWB.
Now i have created a object and extention in EEWB ,the it took me to the wizard automatically ,i followed up the notes in wizard and after it is completed, it shows a ERROR message as "Definition CRM_BTX_ADD_NEW_FIELDS is of the type 'TSK' and should run on an external system. This is not permissible. Only definitions of type 'SEQ' may be created for external systems."
The inputs that i gave in while creating Extention are :
1)EEW Businness object : BUSINESS_TRANSACTION ( i.e) CRM BUSINESS
TRANSACTION)
2)Extention type : ADD_NEW_FIELDS
The inputs that i gave in wizard inorder to add attachment as a new feild in CRMD_ORDER transaction are:
1) In step 2 of wizard to select thae business transaction type i choose service process and tried even business activity .
2) While defining the feild name, i gave Attachment as the feild name and choos check box.
then follwed with the rest of the steps and completed the wizard.
Now can you tell me,if the steps and the inputs that i gave are right or nt?
and what does the Error Message mean? i think it is some system settings ,how to resolve this ?
Please give me your suggestions ASAP.

Create support desk message through "Help"

Dear friends,
I am creating support desk message in my Sol Man system through "Help" menu. At that time, system automatically calling transaction type "SLF1".
Now i have created the new transaction type "ZZSL" by copying from SLF1.
Now i want the system to call the new transaction type "ZZSL", when i create a support ticket through "Help".
How to enable this?
Please guide me on this.
Regadrs
Senthil

Dear Anand,
Thank you for the reply. But this one will work, if i create a support desk message through t.code NOTIF_CREATE.
But i am NOT creating the support desk message through the transaction NOTIF_CREATE.
I think you are of aware of creating the support desk message through "Help" menu.
At that time i want to link transaction type "ZZSL".
or..can u give u mail ID ..i will send the screen shots
Senthil

When target DB is down in which table is the data from source is stored, also where are the error messages stored in ODI

When target DB is down in which table is the data from source is stored, also where are the error messages stored in ODI( I am not getting any error message in E$_TARGET_ANI_TEST).
When i am running the interface i am getting the below error against the errored step
"ORA-01045: user ABC lacks CREATE SESSION privilege; logon denied."
Only E$_TARGET_ANI_TEST is created with no data. No such tables like C$_0TARGET_ANI_TEST, I$_TARGET_ANI_TEST are created and also data is not inserted in the target table TARGET_ANI_TEST.

Hi,
I have checked that only E$ table is created. C$ and I$ table are not created ( I have selected my target schema as the part for the staging table).
All the parameters for dropping the tables are selected as "<default>:false".
I am importing the following KMs with the following parameters:
1) CKM Oracle
DROP_ERROR_TABLE
:false
DROP_CHECK_TABLE
:false
CREATE_ERROR_INDEX
:true
COMPATIBLE
:9
VALIDATE
:false
ENABLE_EDITION_SUPPORT
:false
UPGRADE_ERROR_TABLE
:false
2) LKM SQL to SQL
DELETE_TEMPORARY_OBJECTS
:true
3) IKM SQL Incremental Update
INSERT
:true
UPDATE
:true
COMMIT
:true
SYNC_JRN_DELETE
:true
FLOW_CONTROL
:true
RECYCLE_ERRORS
:false
STATIC_CONTROL
:false
TRUNCATE
:false
DELETE_ALL
:false
CREATE_TARG_TABLE
:false
DELETE_TEMPORARY_OBJECTS
:true

Create a Support Desk Message from WEB

Hi All,
I am trying to create a web message from the web.
I am trying the following link:
http://dodsm.domain.com:8081/sap/bc/bsp/sap/dswp_create_msg?sap-client=<001>
I get a login screen into the web application server(webas). when i enter a valid user of the webas, it fails with the folowing message.
Logon failed
What has happened?
Call of URL http://dodsm.domain.com:8081/sap/bc/bsp/sap/dswp_create_msg terminated due to error in logon data.
Note
Logon performed in system SOL.
Logon performed for client <00, user j2ee_admin, and language EN.
Error Code: ICF-LE-http-c:<00-l:E-T:231-C:3-U:5-P:5-L:7
HTTP 401 - Unauthorized
Your SAP Internet Communication Framework Team
Please help. in the above i could see that i have entered the client as <001> where as the error says it is seeing only <00
any authorisation i am missing?

hi,
I want to place a button in the web template of bi 7, so that when the user clicks on the button i want to call bsp appliaction which creates the support desk ticket. so that the user can fill/edit and submit his support request.
Regards,
Shamila

Support Desk Message is Sent to SAP; But the status is not updated

Hi All,
We have Solution Manager 7.0 SP15 with Windows Server and Oracle.
Service Desk is configured.
One user has reported a problem from satellite system.
It arrived to Service Desk of Solution Manager.
The support team message processor changed the status to "In Process"
and asked sapadmin user(who can forward messages to SAP) to forward this message to SAP.
sapadmin user(SAP-OSS) has performed the action "Send Message to SAP" successfully.
But the status of the message is still "In Process". It didn't change to "Sent to SAP".
Question is:
1. Where and How to check the message is really sent to SAP or not?
2. Why the status is not changed to SAP? Is anything needs to be done yet?
I have checked this thread and performed the actions. But still it doesn't work.
Send support message to SAP, don't refresh info at service desk
Regards,
Sanjai

Rohit,
Thanks.
I have implemented this note.
I get different error now when the user try to do the action "Send Message to SAP".
The error is: "You do not have authourization to send notification to SAP".
The user has the following roles:
Z:M_SAP_SM_SOLUTION_ALL
Z:M_SAP_SOCM_IT_OPERATOR
Z:M_SAP_SOCM_REQUESTER
Z:M_SAP_SUPPDESK_ADMIN
Z:M_SAP_SUPPDESK_CREATE
Z:M_SAP_SV_FDB_NOTIF_BC_ADMIN
Z:M_SAP_SV_SOLUTION_MANAGER
Z:SAP_MAINT_OPT_ADMIN
SAP Note 1140822 resolved this issue.
We are able to forward the message to SAP.
Regards
Sanjai

From which table we can find the stuck process in workflow from background

Hi There,
from which table we can find the stuck process
in workflow from background.
i mean the table which store information about going on process.
It's Urgent
Thank's
Bachan
Message was edited by:
Bachan

You can also run "bde_wf_item.sql" script.
Note: 187071.1 - bde_wf_item.sql - Runtime Data of a Single Workflow Item
https://metalink.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=187071.1
"Oracle Workflow Cartridge (WF): Workflow Item Details Data Collection Test" should be also helpful.
Note: 369576.1 - Oracle Workflow Cartridge Workflow Item Details Data Collection Test
https://metalink.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=369576.1

From which table can we get the status of sales order

hi
from which table can we get the status of sales order

Hi
Check the Table VBUK for HEADER level status of Sales order
and VBUP for Item level statuses
enter VBELN = Sales order and VBTYP = C for sales orders
as VBUK and VBUP stores all Sales documents like deliveries, Invoices, quotations, contracts etc
Reward points for useful Answers
Regards
Anji
Message was edited by:
Anji Reddy Vangala

From which tables i would find the delivery and billing document field..??

I need to create an ALV report which displays the following details in the output.
Order No Item No Material Order Qty Item Category Plant Delivery Billing Document Sales Org Dist Channel Division Created By Created On Changed On
For(Order No Item No Material Order Qty Item Category Plant) i took the fields from vbap and
for(Sales Org Dist Channel Division Created By Created On Changed On)i took the fields from vbak..
From which tables i would find the delivery and billing document field related to sales document.??
need help...
Moderator message : Requirements dumping not allowed, thread locked.
Edited by: Vinod Kumar on Mar 6, 2012 2:53 PM

i am new to abap...so i dont have idea about sd table relationship.
so please reply how to add delivery and billing doc in my coding below..
*& Report ZINAA_SD
REPORT zinaa_sd.
TABLES: vbap, vbak, vbfa.
TYPE-POOLS: slis.
CONSTANTS: c_x TYPE char1 VALUE 'X'.
TYPES:
 BEGIN OF st_vbap,
 vbeln TYPE vbap-vbeln,
 posnr TYPE vbap-posnr,
 matnr TYPE vbap-matnr,
 pstyv TYPE vbap-pstyv,
 kwmeng TYPE vbap-kwmeng,
 werks TYPE vbap-werks,
 END OF st_vbap,
 BEGIN OF st_vbak,
 vbeln TYPE vbak-vbeln,
 erdat TYPE vbak-erdat,
 ernam TYPE vbak-ernam,
 vkorg TYPE vbak-vkorg,
 vtweg TYPE vbak-vtweg,
 spart TYPE vbak-spart,
 aedat TYPE vbak-aedat,
 END OF st_vbak,
 BEGIN OF st_final,
 vbeln TYPE vbap-vbeln,
 posnr TYPE vbap-posnr,
 matnr TYPE vbap-matnr,
 pstyv TYPE vbap-pstyv,
 kwmeng TYPE vbap-kwmeng,
 werks TYPE vbap-werks,
 erdat TYPE vbak-erdat,
 ernam TYPE vbak-ernam,
 vkorg TYPE vbak-vkorg,
 vtweg TYPE vbak-vtweg,
 spart TYPE vbak-spart,
 aedat TYPE vbak-aedat,
 END OF st_final.
DATA:
 lt_vbap TYPE TABLE OF st_vbap,
 ls_vbap TYPE st_vbap,
 lt_vbak TYPE TABLE OF st_vbak,
 ls_vbak TYPE st_vbak,
 lt_final TYPE TABLE OF st_final,
 ls_final TYPE st_final,
 lt_fieldcat TYPE slis_t_fieldcat_alv,
 ls_fieldcat TYPE slis_fieldcat_alv,
 layout TYPE slis_layout_alv,
 lt_sort TYPE slis_t_sortinfo_alv,
 ls_sort TYPE slis_sortinfo_alv.
SELECTION-SCREEN BEGIN OF BLOCK b1 WITH FRAME TITLE text-001.
SELECT-OPTIONS: s_vbeln FOR vbap-vbeln,
 s_erdat FOR vbap-erdat.
SELECTION-SCREEN END OF BLOCK b1.
PERFORM select_data.
PERFORM loop_final.
PERFORM sort.
PERFORM a USING:
 'VBELN' TEXT-002,
 'POSNR' TEXT-003,
 'MATNR' TEXT-004,
 'KWMENG' TEXT-005,
 'PSTYV' TEXT-006,
 'WERKS' TEXT-007,
 'VKORG' TEXT-008,
 'VTWEG' TEXT-009,
 'SPART' TEXT-010,
 'ERNAM' TEXT-011,
 'ERDAT' TEXT-012,
 'AEDAT' TEXT-013.
PERFORM display.
*& Form SELECT_DATA
 text
FORM select_data.
SELECT
 vbeln
 vkorg
 vtweg
 spart
 ernam
 erdat
 aedat
 INTO CORRESPONDING FIELDS OF TABLE lt_vbak
 FROM vbak
 WHERE vbeln IN s_vbeln AND erdat IN s_erdat.
IF sy-subrc = 0.
 SORT lt_vbak by vbeln.
ENDIF.
SELECT
 vbeln
 posnr
 matnr
 kwmeng
 pstyv
 werks
 INTO CORRESPONDING FIELDS OF TABLE lt_vbap
 FROM vbap
 FOR ALL ENTRIES IN lt_vbak
 WHERE vbeln = lt_vbak-vbeln.
IF sy-subrc = 0.
 SORT lt_vbap by vbeln.
ENDIF.
ENDFORM. "SELECT_DATA
*& Form LOOP_FINAL
 text
FORM loop_final.
LOOP AT lt_vbap INTO ls_vbap.
 ls_final-vbeln = ls_vbap-vbeln.
 ls_final-posnr = ls_vbap-posnr.
 ls_final-matnr = ls_vbap-matnr.
 ls_final-kwmeng = ls_vbap-kwmeng.
 ls_final-pstyv = ls_vbap-pstyv.
 ls_final-werks = ls_vbap-werks.
 READ TABLE lt_vbak INTO ls_vbak WITH KEY vbeln = ls_vbap-vbeln BINARY SEARCH.
 ls_final-vkorg = ls_vbak-vkorg.
 ls_final-vtweg = ls_vbak-vtweg.
 ls_final-spart = ls_vbak-spart.
 ls_final-ernam = ls_vbak-ernam.
 ls_final-erdat = ls_vbak-erdat.
 ls_final-aedat = ls_vbak-aedat.
 APPEND ls_final TO lt_final.
 CLEAR ls_final.
ENDLOOP.
ENDFORM. "LOOP_FINAL
*& Form SORT
 text
FORM sort.
ls_sort-spos = '01' .
ls_sort-fieldname = 'VBELN'.
ls_sort-tabname = 'LT_FINAL'.
ls_sort-up = c_x.
ls_sort-subtot = c_x.
APPEND ls_sort TO lt_sort .
ENDFORM. "SORT
*& Form A
 text
 -->FNAME text
 -->SELTEXT text
 -->EMPHA text
FORM a USING fname TYPE string seltext TYPE string.
IF fname = 'KWMENG'.
 ls_fieldcat-do_sum = c_x.
ENDIF.
ls_fieldcat-fieldname = fname.
ls_fieldcat-seltext_m = seltext.
APPEND ls_fieldcat TO lt_fieldcat.
CLEAR ls_fieldcat.
ENDFORM. "A
*& Form ALV
 text
FORM display.
layout-zebra = c_x.
layout-colwidth_optimize = c_x.
CALL FUNCTION 'REUSE_ALV_GRID_DISPLAY'
 EXPORTING
I_INTERFACE_CHECK = ' '
I_BYPASSING_BUFFER = ' '
I_BUFFER_ACTIVE = ' '
 i_callback_program = sy-repid
I_CALLBACK_PF_STATUS_SET = ' '
I_CALLBACK_USER_COMMAND = ' '
I_CALLBACK_TOP_OF_PAGE = ' '
I_CALLBACK_HTML_TOP_OF_PAGE = ' '
I_CALLBACK_HTML_END_OF_LIST = ' '
I_STRUCTURE_NAME =
I_BACKGROUND_ID = ' '
I_GRID_TITLE =
I_GRID_SETTINGS =
 is_layout = layout
 it_fieldcat = lt_fieldcat
IT_EXCLUDING =
IT_SPECIAL_GROUPS =
 it_sort = lt_sort
IT_FILTER =
IS_SEL_HIDE =
I_DEFAULT = C_X
I_SAVE = ' '
IS_VARIANT =
IT_EVENTS =
IT_EVENT_EXIT =
IS_PRINT =
IS_REPREP_ID =
I_SCREEN_START_COLUMN = 0
I_SCREEN_START_LINE = 0
I_SCREEN_END_COLUMN = 0
I_SCREEN_END_LINE = 0
I_HTML_HEIGHT_TOP = 0
I_HTML_HEIGHT_END = 0
IT_ALV_GRAPHICS =
IT_HYPERLINK =
IT_ADD_FIELDCAT =
IT_EXCEPT_QINFO =
IR_SALV_FULLSCREEN_ADAPTER =
IMPORTING
E_EXIT_CAUSED_BY_CALLER =
ES_EXIT_CAUSED_BY_USER =
 TABLES
 t_outtab = lt_final
EXCEPTIONS
PROGRAM_ERROR = 1
OTHERS = 2
IF sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
 WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
ENDFORM. "ALV

From which tables the data is coming in to transaction fields, how to find?

Hi abapers,
I am new to abap,
I have some data in one transaction.
I want to know that one particular record in a field from which table the data is coming, how do i know?
How to find that for the transaction is haveing header and item tables?
How to find that what are tables used for that transaction?
by presseing f1 on a field we can find table name or structure name along with field name of that particular field?
If structrure means how to find that field from which table it is coming?
I found table name for some of the fields like this by pressing f1,double clicking on structure name?
but some fields in another transaction does not showing the table names only structure it is showing?
Moderator Message: Basic Question. Please search.
Edited by: kishan P on Nov 13, 2010 3:20 PM

hi ,
you can do that by Transation st05
where you have to 1) activate trace ,
2) execute transaction
3) deactivate trace after transaction complete
4) display trace
there you can find all step by step flow from where data has been retirved and tables also .
if you dont no take help from Basis People .
Regards
Deepak.

What is the concept of Support Desk Message?

Hi,
I have little knowledge about Support Desk Message, but not sure. Can somebody explain me in details or provide notes that can explain what is it and how the functionality is used? I would like to configure it in my solution manager. I need help here with step by step configuration.
Thanks,
I will post points for sure!!

Afi C,
The Service Desk can be used to set up efficient internal support for SAP-related error messages. End users can create error messages and send them to a central support organization working in the SAP Solution Manager. Here, the support employees can use advanced tools to process the error messages and deliver fast problem resolution, for example:
     · Message processing
          ○ Create error messages
          ○ Create internal notes
          ○ Record calls
          ○ Communicate per e-mail, SAPOffice or fax for the status update
          ○ Search for SAP Notes directly in the SAP Service Marketplace
          ○ Inquiry in an internal Solution Database
          ○ Send a message to SAP Support
          ○ Receive an answer from SAP Support
          ○ Implement SAP Notes with the SAP Note Assistant
     · SAP Notes search and automatic implementation of SAP Notes (and dependent Notes) using the SAP Note Assistant
     · Interface between Service Desk and a Third Party Call Tracking System
     · Solution database for knowledge management
You can have more info about SolMan in http://service.sap.com/solutionmanager.
Hope it helps.
Regards,
Raquel Cunha

From which table ,i ll get both the invoice and cleared amount ???

Hi Friends,
i am making a report for my sales client where finance part is also required.
the requirement is : the sales people want know the status of the invoice generated at their end.the report shud be like if they enter the invoice no,fiscal year and coustomer they will be able to see the status of the invoice.how much pmt has received for that particular invoice,wheather it is open or fully cleared?
From which table i can get both invoice no. and the payment/pmts rerceived against that invoce/invoices.
plz guide.
Regards,
Biswa

Hi,
SAP Standard Report itself covers all the requirements mentioned. With FBL5N, we get to know how much has been invoiced, paid and cleared and how much advance has been paid by customer etc., in one screen. Apart from this we have also all signs which show, which all invoices are due, overdue and its easy to analyse as well.
Was this requirement given by client after seeing this standard report?
Hope this info is helpful.
Regards,
Venkat

From which table is the support desk message picked?

Similar Messages

Maybe you are looking for