Front Row won't play movie trailers and previews

When I try to access the apple movie/Tv trailers through front row I get the message:
"the selected video could not be played. The format was not recognized"
Front Row and iTunes are both updated to the latest version-
My Firewall's set to allow all incoming connections-
The trailers work fine in iTunes
Any ideas what could be causing this and what I can do about it?

I am also experiencing this problem. When I select the Trailer I want to watch, it gives my the same error. Both iTunes and Front Row are updated to the latest version. If it helps, I recently did a complete re-install of my system. I would greatly appreciate it if someone could help us here!

Similar Messages

Front Row Sloooooooow to play Movie Trailers....

When I go to view trailers in iTunes or even from Apple's website I don't have any problems with them starting quickly and playing through.
However, in Front Row - the movie posters sometimes take upwards to a minute to load and then many trailers will say "loading trailer" for several minutes before finally playing. Once they're going I occasionally get some stuttering as well.
I've upgraded to Quicktime 7.1 which didn't seem to help.
Any ideas or others experiencing similar problems?
iMac - 17" - 1.83GHz Intel Core Duo - 1Gb DDR2 SDRAM Mac OS X (10.4.6)

Downloading the movie posters will be a little slow.
The stuttering should not be happening however.
Make sure that QT is setup with your specific internet type (dialup, dsl, t1, t2, etc.)
1. Open system prefs.
2. Click QuickTime
3. Click streaming
4. Where it says "Streaming Speed:", select your internet type
Try to watch a trailer again, if it still is happening, this might be a problem with the Server which the Apple Trailers is on, since it can get bogged down with requests.
Hope this helps,
Cory

Front Row won't play Theatrical Trailers

When I try to play a theatrical trailer in Front Row on my iMac, I get the following error:
+The selected video could not be played. The format was not recognized.+
Only a few days ago it was working - can anyone help fix this?

Same here. Some work, some don't. Sometimes they work, sometimes not. I have a brand new iMac at work with SnowLeopard, while at home I have a slightly older iMac running Leopard. Last night I tried accessing some trailers at home and some worked, while the one next to it would not. Same thing also on Apple TV. It is infuriating and baffling. It is one of the nice things about Apple TV to be able to browse the trailers... but if they don't work it renders the thing useless.

Front Row Won't Play Slideshow Music (iTunes)

I created a slideshow in iPhoto and selected an iTunes playlist as my music source. When I play the slideshow from Front Row the music does not play. However, if I play a photo event from Front Row the default music does play. Why won't my slideshow play the music?
Please advise.

Front Row in Mac OS X 10.5.x has been broken the whole time. It used to work fine in Mac OS X 10.4.x (Tiger). Front Row will not play an iTunes playlist during a slideshow if the playlist contains more than one song. You can use a playlist that only has one song in it, but then you might as well just choose a single song instead of a playlist! I would suggest you send Apple some Mac OS X feedback:
http://www.apple.com/feedback/macosx.html
For what it's worth, iPhoto seems to work fine with slideshows and iTunes playlists with more than one song.
-Doug

Front Row won't play .mp4 files

I just recently started using Front Row and, for some reason, it won't play .mp4 files. The said files are in my Movie folder and show up in Front Row's "Movies" menu, but when I try to play them it says "Selected video could not be played, format was not recognized."
Please help!!

iTunes only supports MP4s encoded using the Main Profile, but many MP4s that you can download from the web are encoded using High Profile. These need to be converted.
You can use an app like VideoSpec or MediaInfo to list the encoding characteristics of your MP4s.

Front Row won't play widescren

I am using front rown on my intel mac.
My movies are in m4v format and play in widescreen in quicktime. However, they won't play in widescreen in Front Row.
Is there a way to fix this?
My thanks for any help that folks could provide.

I am having the same issue. I checked the format of the movie and it is a type the should be supported but whenever it plays I get the audio but the screen stays black for the duration of the movie. Hopefully there is a fix.

Front Row won't play AC3

hey folks
Really annoying, front row and quicktime, dont play any of my movie files that require a ac3 codec.
i have downloaded the intel codecs pack but still no joy
has anyone else experienced this?
are there any recomended codecs out there
many thanks

I was going to suggest the same codec. I can't remember which I'm actually using, but I know I had to try several betas a year or so back to find something that worked well, and it now works nicely. AC3 (Dolby digital) is not in the standard packs.
So on another note:
What do you mean no pass through? Shortly I'll want to send audio through to my amp in dolby digital (using the mini TOSlink port). That includes DVD audio, digital TV and quicktime with AC3.
Apple seems to say that works.
"supporting encoded digital audio output (AC3 and DTS)"
http://docs.info.apple.com/article.html?artnum=303376-en
EyeTV 2.2 also says it supports the TOSlink port.
Are you saying it doesn't? That is pretty important to me, so I'm very interested.

Quicktime 7.5 Won't Play Movie Trailers!

Hi:
I'm new to this forum. I'm having trouble with my "Free" Quicktime player. When I go to the Quicktime movie trailer website and click on the HD movie trailer button nothing happens at all and when I click on the normal movie trailer buttons a window pops up/opens that has the words "Get the latest Quicktime". I have the latest Quicktime 7.5
I have been using Quicktime for quite some time now after upgrading from v7.4.5.67 I have NOT been able to play any movie trailers on the Quicktime movie trailer website. I have uninstalled and reinstalled it a couple times to no avail.
What can I do to fix this problem????

I was having the same problem but just found a solution for IE. You need to make sure the QuicktimeCheck Class addon is enabled. Tools>Internet Options>Programs>Manage Addons. (Addons currently loaded in Internet Explorer)
I am not sure how this got disabled but enabling it got rid of the "Get the latest Quicktime" message and allowed me to view trailers once again.

AppleTV won't play movie trailers...

As per the subject, if I try viewing trailers from the rent or buy sections on Apple TV they play fine, but if I go to the movie trailers section and try to view the trailer for Avatar for example I get an error about the file type not being recognised, I know there's a similar problem on the Quick area of the forums but thought I'd mention it here too.

I phoned Applecare about this issue on Saturday (after wasting a morning resetting, then re-resetting ATV and iTunes). The guy told me that they'd had lots of calls about the streaming trailers issue, so he assumed that it was a "technical problem with the streaming servers, but we have no engineers available to look at it right now".
It's now Monday, and I still can't stream the trailers, so I assume they're having real problems.
Pity they can't send a message to ATV owners that explains that they're having problems, but are working on the case. That would have saved hours of frustration trying to figure out what's wrong.
Bob.

Front row won't play any theme except the classic one

Hey guys
I cannot get front row to play any other theme except the classic (ken burns) theme
I've tried setting a theme as default in iphoto and i've made a slideshow, but nothing worked
Any ideas?
Thanks
Chris

Can you play those music in iTunes itself?

Front Row won't play playlist

I've worked with Apple Technicians on 3 different occasions and we have done everything to try and fix this problem. I have 2 iMacs ICD that you can't play playlists on iTunes using Front Row. We've re-loaded the music, re-loaded iTunes from scratch, thrown away prefrences, reloaded the system software using the Apple DVD's. Has anyone else had this problem? Apple seems to be stumped and so am I. Everything else in Front Row seems to work fine. I can also play songs individually through Front Row with no problem, just not the playlist's.
HELP?

My 19 yr old son was thinking outside the box and told me to select all the songs in the Library to see if Front Row would play the playlists then . . . it worked. I feel like a fool, but not too bad because Apple Techs didn't think of that either.

Itunes store won't play movie trailers in full screen

By the way, i have new Mac Mini. when i select full screen arrows, it will only show plain /blank white screen with audio.

- My itunes store won't load at all, I just get the itunes store visual and loading bar at the top continues to run
- I also noticed that my help screen will not show...not a big issue but I felt that should be included
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Front Row Locking up with Movies

So far computer is behaving well, although I have found that Front Row will lock up if I try and view movies or podcasts, however movie trailers work fine.
I can force quit but after that Front Row won't launch any more until I restart. This seems repetable with same results. Viewing pictures from iphoto works fine.
Is anyone else having this problem. How else can I launch front row other than the remote. I don't see an app called Front Row. I want to see if issue is with remotes functionality or with Front Row.
Oh, also how about DVD playback? I have not run search on this yet but someone else with new imac had one DVD play fine and another one lock up.

Just to follow up on my own post...
Running the sample command on the unresponsive Front Row.app showed it was trying to resolve a font.
I had disabled the Hoefler Text font using Font Book, in an attempt to get iWeb to render blog pages as HTML instead of as images. After re-enabling Hoefler Text I re-launched Front Row, and it did not lock up.
I'll post a follow-up if the lockup recurs.
iMac 1.83GHz Core Duo, Powerbook G4 1.67GHz Mac OS X (10.4.5)

How to tell Front Row to look for movies on a USB drive?

I'm working on getting all my dvd's on two 500gb usb drives - using Handbrake to encode everything. This is much faster with a new 2.4ghz 24" iMac by the way (6-8hrs on my 1.8ghz athlon vs 1-2 with the iMac...woohoo).
What I'm trying to do is get the movies (on the usb drives) to show up in Front Row. One way I know of is by making an alias for each movie and moving the alias to my "Movies" folder on the main HD. This is a little tedious. When I simply drag and drop it in the "Movies" folder it just copies it and that is not what I want. Is there a way to just tell Front Row where to look for the movies? If I use iTunes the same thing happens, it just transfers all movies to the main HD...nevermind. I unchecked the box that said to copy everything.
The plan was on using iTunes for movies I encode specifically for iPods exclusively, searching through 600+ movies to get a few for the iPod doesn't seem user friendly.
So the question remains. Is there another way to get Front Row to just see the movies on another drive without iTunes or using an alias for each one or are those 2 my only choices?

I'm glad you got it figured out. Front Row actually looks for movie files in two places. First, as you've discovered, it looks inside your user's "Movies" folder. An alias there pointing to a different location will lead Front Row to the other location. Also, Front Row looks inside iTunes for movies. This way, it can find TV shows, music videos and movies purchased from the iTunes Music Store. Another option, besides making an alias in your "Movies" folder, would be to add the movies to iTunes.
-Doug

MacBook Pro won't play .mov or .wmv files.

Since "upgrading" to Lion my MacBook Pro won't play .mov or .wmv files, all I get is a black screen and the audio. It's so frustrating!!
I've read many other posts all along the same lines and wherever possible I've tried to follow the advice which has been given but nothing works.    I've updated all the drivers I can and I've even reinstalled Lion, nothing makes a difference.
I'm not really looking for any more advice, all I want is someone from Apple to read these posts, realise there is problem and get working on a fix or update.
I had no problems when running Snow Leopard and it would seem, looking at everyone else's problems, that the common issue is Lion.   Seriously, this is one area where Lion is a backwards step.   It should just work (like most things from Apple), but it doesn't.
Personally I believe there is a problem with Lion but from what I've found out from speaking to friends with other Apple kit, this might be a random issue only affecting some people as some have said they've had no problems while others have had the same issues as me.    One guy reinstalled Lion and it resolved the issue for him, I've not been as lucky.
As I say, I'm not really looking for more advice, simply some sort of update from Apple to fix it.   PLEASE!!!

I'm not really looking for any more advice, all I want is someone from Apple to read these posts, realise there is problem and get working on a fix or update... As I say, I'm not really looking for more advice, simply some sort of update from Apple to fix it.   PLEASE!!!
This is a peer-to-peer user forum. Perhaps you would see more action if you and others would file a formal "Bug" report with Apple QuickTime technical people rather than repeatedly reporting a possible problematic problem which may or may not affect others on a random basis. QUICKTIME PRODUCT FEEDBACK
Since you aren't seeking further advice here is what I have observed. Not being a regular WMV file user, I had to create my own sample file to test—a WMV 9 file containing WMV3 compressed video and WMA2 compressed audio. Since I normally use QT 7 as my primary media player, I also stored the WMV data in its partially decompressed form in an MOV file container to avoid pre-playback delays in "classic" player routines and also provide a secondary playback test of MOV wrapped content. These files play as follows using the Flip4Mac component/player support and uncoded URL uploads:
QT 7.6.6 "Open File" - both files play correctly.
QT 7.6.6 "Open URL" - both files play correctly.
QT X.1 "Open File" - WMV file plays correctly. MOV file plays video without audio.
QT X.1 "Open Location" - WMV file appears to open but plays with "black" screen and no audio. MOV file plays video without audio.
VLC "Open File" - WMV plays correctly. MOV file doesn't open,
VLC "Open URL" - WMV file plays correctly. MOV file appears to open but nothing plays.
MPEG Streamclip "Open File" - both files play correctly.
MPEG Streamclip "Open URL" - both files play correctly.
GarageBand - WMV file will not import but MOV file does.
iTunes - WMV file will not import. MOV file container is accepted but as soon as iTuness sees the compression formats, it aborts import.
Safari - WMV file URL auto-downloads and playes in the QT X.1 Player. The MOV file URL opens and plays in Safari.
As you can see from these results the files do play but are subject to many different constrints based on old/new video technology support, independent QT subsets and/or container trapping constraints. In short, individual user results will depend on presence/absence of component support, actual compression formats, file container, application being used, and how the application is being used. Unfortunately, most users here can't or won't provide the prerequisite information or a sample file for independent examination. This makes it next to impossible to give advice in these matters or categorize the specific nature of the problem.
SAMPLE WMV FILE
SAMPLE MOV FILE

Front Row won't play movie trailers and previews

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