Frozen 13" MacBook

Tonight my 13" MacBook froze. The screen dimmed and a black box came up that said "You need to restart your computer. Hold down the Power button until it turns off, then press the Power button again." I don't know what to do. I was running iPhoto, Safari, and Mail when it happened. The black screen that came up was also in 4 other languages. The nearest Apple store to me is 2 hours away. I bought the computer in November 2009. It was refurbished in December 2012 due to water damage. I've never had this problem with my 17" MacBook Pro that I've had since August 2006. I'm not sure which operating system I'm running on it.

This is known as a kernel panic - pretty much, your computer crashed. This can be cause by software or hardware. I would turn off the computer by holding down the power button, then turn it back on, but as soon as your press the power button, hold down the Command, Option, P, and R keys. This will reset what is called the PRAM. More detailed instructions can be found here. Hopefully this will solve your issue, but more than likely it will happen again. I would try to take it to the Apple Store if you get a chance, or you may have an Apple Authorized Service Provider closer. You can find the nearest one here.

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