Frozen 1st gen 32g i pod touch

i asked for a full reset as i have purchased a new one it said it would take two hours but up to now its 48
all i have is the apple logo with a cog underneath it flashes off comes back on then same again please help

christopherfrommanhattan wrote:
I baught a 32 GB ipod touch from best buy. I took it straigh out of the box and it only has 28.6 GB of available space. why is that. i baught a 32 gb not a 28gb! lol why do i only have 28.6 GB?
See Here...
https://discussions.apple.com/message/12289884#12289884

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