Frozen and stuck on do not disconnect with no response

we recently got this new ipod and we connected it to our computer and it said do not disconnect. we waited but it still said do not disconnect. the ipod didnt update and i believe its frozen. we tried pressing select and and menu but nothing is happening. can someone please help!

I had the same problem 2 days ago -- in the help links I followed all the troubleshooting steps - no change. I finally backed up the itunes and un-installed and then re-installed.
(Mine wasn't set to manual update, your probably isn't either)
I don't know about you, but the action I was performing when the ipod froze was that I had just created a playlist and the ipod was updating.
This all led to issue #2 -- According to the itunes Help -- There is no 'Restore' Option from the Backup dialogs -- Could you Apple folks please tell me how to restore??
My version: 1.2.1 running on Win XP Pro
My iPod Model: MA444LL
The Help File Quote:
"To restore backed-up files, insert a backup disc, choose File > "Back Up to Disc," and then click Restore."

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